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Lead Business Systems Analyst Resume

SUMMARY:

  • Creative and results - driven Technology Business Analyst with 12+ years of progressive experience across Financial Services/Mortgage
  • Healthcare and Pharmaceutical sectors. Proven ability to combine vision and strategy with well-developed techno-functional skills and leadership
  • Qualities to support implementation of major technology initiatives and positioning companies for success. Areas of expertise:
  • Business Analysis
  • Data Analysis
  • SDLC (Waterfall, Agile)
  • Requirements Gathering
  • Process Reengineering
  • Solution Design
  • Project Documentation
  • Reporting & Analytics
  • Prototyping
  • Presentations/Workshops
  • Project Management
  • Vendor Management
  • QA Management
  • Change Management
  • Training and Mentoring

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Systems Analyst

Responsibilities:

  • Leading teh requirements effort in teh implementation of Black Knight Financial Group’s MSP, as a replacement to teh company’s legacy platforms that support Loan Servicing and Default operations.
  • Leading teh optimization/automation of default processes - Bankruptcy, Foreclosure and Loss Mitigation.
  • Working on remediation of some existing end user applications and integration of new ancillary MSP apps.
  • Managing Development and QA expectations, including release coordination and test support.
  • Contributing to teh planning and prioritizing of releases to support MSP implementation.
  • Managing teh work of mid-level and senior Business Analysts and providing mentorship.

Confidential

Lead Business Systems Analyst

Responsibilities:

  • Led teh creation of an industry standard solution for Mortgage Insurance (MI) invoice processing from ground up. Teh project combined business process optimization/redesign, data integration and rules-based decisioning and resulted in faster turn times for Seterus’ MI partners as well as fine preventions and labor cost savings of over $1 million for Seterus.
  • Led automation of several workflow processes using RPA (Blue Prism) to achieve savings of $1.4M.
  • Evaluated, prioritized and analyzed processes identified by Business Units for Robotics Automation in order to create a shortlist for project conversion and funding.
  • Managed Requirements efforts; identified development and test resource allocation on individual projects to senior management for timely delivery.
  • Spearheaded a Robotics Process Automation (RPA) Solution, utilizing screen scraping technology, to capture data on third party claims submitted to Seterus via an Investor web portal. Helped structure resulting data into Seterus’ Operational Data Store and Data Warehouse to enable bulk processing of claims and reporting. Project yielded $0.8M in cost savings.
  • Served as a core member of teh IT team to replace Seterus’ legacy Servicing Platform with Black Knight Financial Group’s MSP. Worked on remediation of critical end user apps linked to teh legacy system.

Confidential, FORT WASHINGTON, PA

Business Systems Analyst, Consultant

Responsibilities:

  • Led analysis efforts to enhance teh company’s Loan Origination system (LOS), including implementation of federal compliance regulations - Real Estate Settlement Procedures Act (RESPA), Tangible Net Benefit (TNB) etc., and adding new Loan Products to teh portfolio, (incl. FHA and VA products).
  • Implemented a data integration project with Real EC Technologies (C.K.A BKFS), as part of an Empower LOS initiative, to enable ordering of 3rd Party loan Settlement Services across teh country via a single source. Responsible for data identification, mapping and integration of new data into GMAC’s legacy loan origination application and associated databases.
  • Coached and mentored junior and new-hire business systems analysts.

Confidential, Franklin Lakes, N J

Business Systems /QA Analyst, Consultant

Responsibilities:

  • Contributed to analysis and testing efforts to set up automatic processing and adjudication of prescription drug claims. Worked on integration of client data feeds with Medco data applications.

Confidential, New London, CT

Business Systems Analyst, Consultant

Responsibilities:

  • Identified and mapped data from 15 source data systems that feed Pfizer’s Clinical Trials globally to a standardized nomenclature.
  • Worked with teh business, data teams, end users and other stakeholders to gather reporting requirements. Created UI Screen mock-ups for reports and designed dashboards for business users.

Confidential, McLean, Virginia

Business Systems Analyst, Consultant

Responsibilities:

  • Addressed production support requests from business users regarding system hotlines, application issues and adhoc reports. Worked with teh Technical support team to fix bugs in application functionality.
  • Conducted business continuity planning tests that would enable client services in teh event of failure of primary systems/servers.
  • Created documentation for enhancements and bug fixes as required: Business Requirements Document (BRD), Functional Design Specifications (FDS/FRD), System Requirement Specifications (SRS), Use Cases etc.

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