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Sr. Implementation Project Manager Resume

SUMMARY:

  • 12 years of experience providing global technology solutions management for industry leaders in technology outsourcing, consumer products, health care, financial and government environments.
  • Proven success turning around at - risk accounts and driving double-digit improvements in servicing levels and customer satisfaction.
  • Consultative product manager with track record of cross-selling additional services to garner hundreds of thousands of dollars in additional client deliverables.
  • Introduce new processes, automation and best practices across data acquisition, testing, integration and reporting operations has resulted in enhanced customer satisfaction, improved data quality and continued business growth.
  • Utilizing UML diagrams for visualization of high level requirements on multiple projects.

TECHNICAL SKILLS:

  • Word, Excel, Project
  • Visio, Access, PowerPoint
  • SQL, SharePoint
  • Cognos, UML, SAP
  • Oracle Projects/Financials
  • AWS Cloud, Salesforce

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Implementation Project Manager

Responsibilities:

  • Facilitates kick off meetings as well as weekly status meetings to review progress updates on high risk projects
  • Responsible for onboarding new customers as well as provisioning of teh physical infrastructure requiredto support their networking technologies
  • Managing all aspects of Implementation of teh client’s IT infrastructure to include space, power, network connectivity, and migrations within teh data center
  • Applies project management methodologies to ensure accurate and timely delivery of services
  • Interfaces with customer and Confidential resources to facilitate upgrades, changes and migration from one environment to another within teh data centers
  • Coordinates all required migration activities to ensure that teh customer experiences a seamless transition into their new environment
  • Facilitates migration planning calls to ensure physical and logical connectivity is performed within a specified maintenance window with minimal outages
  • Engages Network Engineers as well as teh Data Center Technicians in teh post implementation meetings to review lessons learnt
  • Provides and assistance to team members, preparing for teh PMP exam

Confidential

Sr. Project Manager

Responsibilities:

  • Provide fact based recommendations that drive program enhancements, improve margins, streamline process and increase savings.
  • Responsible for driving data governance efforts at teh account and enterprise level
  • Collaborated with teh Enterprise data management team of developers, account managers and internal stake holders on a variety of data, analyticand visualization projects
  • Leverage Microsoft Visio to create a high level process from throughout teh data lifecycle management
  • Worked with teh developer to validate all deliverables within Microsoft Project are being completed according to teh project plan
  • Facilitated bi weekly presentations to track and report progress to teh director of teh Enterprise Data Management Office
  • Conducted data profiling and redundancy analysis in SAPInformation Stewardtovalidate feasibility of data received from multiple sources.
  • Managed teh development of teh centralized master data domain for all rail and currency data sourcing within Confidential
  • Analyze data from multiple sources and validated integration with teh current applications
  • Implemented, tested and validated data quality rules to measure each data quality requirement
  • Utilized internal Confidential survey tool to create surveys to assess overall satisfaction of stakeholders/ data steward team.

Confidential

Infrastructure Project Manager

Responsibilities:

  • Oversee delivery of advanced network and data center services for large enterprise clients for Confidential . Ensure service level and 0 brands to maximize account penetration. Budget: $8M; Staff: 5
  • In just six months, propelled customer satisfaction scores by 7 points from 91% to 98% (highest scores in account history) and reversed failing accounts performing from 4% below target to exceeding target.
  • Slashed turnaround time for client professional services lead time by as much as two weeks by introducing work order base lining process and streamlining/documenting best practice deployment methodology.
  • Accelerated revenues by over half a million dollars in 6 months by identifying service delivery gaps and cross-selling additional services.
  • Elevated expertise and credibility of teh PMO by appointing subject matter experts based on individual strengths to become teh "go-to" person and trainer for any issue related to that specialty.
  • Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.
  • Identified data issues and loopholes in teh revenue forecasting models
  • Tracking revenue backlog trending and identifying solutions to improve forecasting and reporting processes.
  • Designed project health dashboards in order, to track and measure various financial metrics on all active projects, while in teh south region.
  • Facilitated meetings with network engineers to develop remediation plans on high risk, low margin projects to minimize cost overrun.
  • Constructed data decomposition diagrams to breakdown requirements to more detailed lower level requirements.
  • Developed data/process flow diagrams as a visualization tool for teh PMO.

Confidential

Infrastructure Project Manager

Responsibilities:

  • Successfully completed corporate VPN roll-out $50K under budget and 3 months ahead of schedule; exceeded client satisfaction targets and substantial reducing OPEX costs associated with teh sales branch locations
  • Assessed business needs and documented requirements vital to implementing a secured VPN infrastructure for teh internal sales force.
  • Developed, analyzed and detailed documentation of requirements for systems and process development.
  • Utilized UML use case diagrams in Visio to capture teh high level requirements of teh VPN infrastructure project.
  • Leveraged SharePoint as a tool for change management, project updates and resource calendars.
  • Facilitated weekly status meetings with teh sales team, project manager and SME to review high risk change order requests.
  • Executed project planning activities such as Scope definition, risk management and communication.
  • Managed project schedule and details by utilizing project management tools such as Microsoft Project & SharePoint for reporting, milestone tracking, deliverables and delegation.
  • Mitigated risk by implementing teh necessary risk responses throughout teh project life cycle.
  • Prepared proof of concept test plans and reviewed test case results for validation
  • Implemented teh company’s Standard Operating Procedures to include project risk management
  • Responsible for Requirements and Change Management processes on various projects.
  • Managed profitability metrics on multiple projects, from initiation to close to eliminate cost overruns throughout teh project lifecycle.
  • Analyzed business processes periodically, in order to identify loopholes and develop a strategic process improvement plan.
  • Worked with various business units to generate and analyze ad hoc reports utilizing Business Objects.
  • Generated and queried various financial metrics reports utilizing SQL.

Confidential

Project Analyst

Responsibilities:

  • Maintained teh ATM Portal Roadmap based on teh priorities provided by Client Services and Sales
  • Managed teh division’s assigned projects from design to implementation
  • Maintained teh various system software issues from troubleshooting to escalation through resolution of root cause
  • Worked closely with vendors to ensure deliverable objectives are met as they relate to new ATM initiatives.
  • Ensured that product user documentation is accurate and available for teh product line for teh customer
  • Performed financial analysis for existing customers in an effort to review high exposure relationships, and implement teh appropriate controls to mitigate losses to teh business.
  • Identified teh appropriate risk management policy and procedures while implementing teh appropriate loss prevention tools needed.
  • Facilitated strategy meetings and prepared recommendations on risk mitigating techniques and actively participated in teh implementation of risk response plans.
  • Responsible for delivering presentations and project briefings to project team and executive level business leaders

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