SUMMARY:

• 12 years of experience providing global technology solutions management for industry leaders in technology outsourcing, consumer products, health care, financial and government environments.
• Proven success turning around at - risk accounts and driving double-digit improvements in servicing levels and customer satisfaction.
• Consultative product manager with track record of cross-selling additional services to garner hundreds of thousands of dollars in additional client deliverables.
• Introduce new processes, automation and best practices across data acquisition, testing, integration and reporting operations has resulted in enhanced customer satisfaction, improved data quality and continued business growth.
• Utilizing UML diagrams for visualization of high level requirements on multiple projects.

TECHNICAL SKILLS:

• Word, Excel, Project
• Visio, Access, PowerPoint
• SQL, SharePoint
• Cognos, UML, SAP
• Oracle Projects/Financials
• AWS Cloud, Salesforce

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Implementation Project Manager

Responsibilities:

• Facilitates kick off meetings as well as weekly status meetings to review progress updates on high risk projects
• Responsible for onboarding new customers as well as provisioning of teh physical infrastructure requiredto support their networking technologies
• Managing all aspects of Implementation of teh client’s IT infrastructure to include space, power, network connectivity, and migrations within teh data center
• Applies project management methodologies to ensure accurate and timely delivery of services
• Interfaces with customer and Confidential resources to facilitate upgrades, changes and migration from one environment to another within teh data centers
• Coordinates all required migration activities to ensure that teh customer experiences a seamless transition into their new environment
• Facilitates migration planning calls to ensure physical and logical connectivity is performed within a specified maintenance window with minimal outages
• Engages Network Engineers as well as teh Data Center Technicians in teh post implementation meetings to review lessons learnt
• Provides and assistance to team members, preparing for teh PMP exam

Confidential

Sr. Project Manager

Responsibilities:

• Provide fact based recommendations that drive program enhancements, improve margins, streamline process and increase savings.
• Responsible for driving data governance efforts at teh account and enterprise level
• Collaborated with teh Enterprise data management team of developers, account managers and internal stake holders on a variety of data, analyticand visualization projects
• Leverage Microsoft Visio to create a high level process from throughout teh data lifecycle management
• Worked with teh developer to validate all deliverables within Microsoft Project are being completed according to teh project plan
• Facilitated bi weekly presentations to track and report progress to teh director of teh Enterprise Data Management Office
• Conducted data profiling and redundancy analysis in SAPInformation Stewardtovalidate feasibility of data received from multiple sources.
• Managed teh development of teh centralized master data domain for all rail and currency data sourcing within Confidential
• Analyze data from multiple sources and validated integration with teh current applications
• Implemented, tested and validated data quality rules to measure each data quality requirement
• Utilized internal Confidential survey tool to create surveys to assess overall satisfaction of stakeholders/ data steward team.

Confidential

Infrastructure Project Manager

Responsibilities:

• Oversee delivery of advanced network and data center services for large enterprise clients for Confidential . Ensure service level and 0 brands to maximize account penetration. Budget: $8M; Staff: 5
• In just six months, propelled customer satisfaction scores by 7 points from 91% to 98% (highest scores in account history) and reversed failing accounts performing from 4% below target to exceeding target.
• Slashed turnaround time for client professional services lead time by as much as two weeks by introducing work order base lining process and streamlining/documenting best practice deployment methodology.
• Accelerated revenues by over half a million dollars in 6 months by identifying service delivery gaps and cross-selling additional services.
• Elevated expertise and credibility of teh PMO by appointing subject matter experts based on individual strengths to become teh "go-to" person and trainer for any issue related to that specialty.
• Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.
• Identified data issues and loopholes in teh revenue forecasting models
• Tracking revenue backlog trending and identifying solutions to improve forecasting and reporting processes.
• Designed project health dashboards in order, to track and measure various financial metrics on all active projects, while in teh south region.
• Facilitated meetings with network engineers to develop remediation plans on high risk, low margin projects to minimize cost overrun.
• Constructed data decomposition diagrams to breakdown requirements to more detailed lower level requirements.
• Developed data/process flow diagrams as a visualization tool for teh PMO.

Confidential

Infrastructure Project Manager

Responsibilities:

• Successfully completed corporate VPN roll-out $50K under budget and 3 months ahead of schedule; exceeded client satisfaction targets and substantial reducing OPEX costs associated with teh sales branch locations
• Assessed business needs and documented requirements vital to implementing a secured VPN infrastructure for teh internal sales force.
• Developed, analyzed and detailed documentation of requirements for systems and process development.
• Utilized UML use case diagrams in Visio to capture teh high level requirements of teh VPN infrastructure project.
• Leveraged SharePoint as a tool for change management, project updates and resource calendars.
• Facilitated weekly status meetings with teh sales team, project manager and SME to review high risk change order requests.
• Executed project planning activities such as Scope definition, risk management and communication.
• Managed project schedule and details by utilizing project management tools such as Microsoft Project & SharePoint for reporting, milestone tracking, deliverables and delegation.
• Mitigated risk by implementing teh necessary risk responses throughout teh project life cycle.
• Prepared proof of concept test plans and reviewed test case results for validation
• Implemented teh company’s Standard Operating Procedures to include project risk management
• Responsible for Requirements and Change Management processes on various projects.
• Managed profitability metrics on multiple projects, from initiation to close to eliminate cost overruns throughout teh project lifecycle.
• Analyzed business processes periodically, in order to identify loopholes and develop a strategic process improvement plan.
• Worked with various business units to generate and analyze ad hoc reports utilizing Business Objects.
• Generated and queried various financial metrics reports utilizing SQL.

Confidential

Project Analyst

Responsibilities:

• Maintained teh ATM Portal Roadmap based on teh priorities provided by Client Services and Sales
• Managed teh division’s assigned projects from design to implementation
• Maintained teh various system software issues from troubleshooting to escalation through resolution of root cause
• Worked closely with vendors to ensure deliverable objectives are met as they relate to new ATM initiatives.
• Ensured that product user documentation is accurate and available for teh product line for teh customer
• Performed financial analysis for existing customers in an effort to review high exposure relationships, and implement teh appropriate controls to mitigate losses to teh business.
• Identified teh appropriate risk management policy and procedures while implementing teh appropriate loss prevention tools needed.
• Facilitated strategy meetings and prepared recommendations on risk mitigating techniques and actively participated in teh implementation of risk response plans.
• Responsible for delivering presentations and project briefings to project team and executive level business leaders