SUMMARY

• Overall, 7 years ofexperienceas aBusiness Analystin Retail, ecommerce, Supply Chain management andwarehouse management systems, Order chain management systems.
• Good experience at B2B, B2C and Ecommerce portals web application developments and CRM.
• Expertise in business process engineering and software development life cycle methodologies i.e., Waterfall, RUP, Agile, Scrum, and Prototype., including analysis, design, development, gap analysis testing and implementation of software applications.
• Possess strong knowledge ofdigitalmarketing and analysis of individual campaigns.
• Experience inMerchandising (Retail), Demand Planning, Space Planning User requirement specificationsand converting them intosystem requirements, preparingRequirement Analysis, Functional Specifications, design document and Software Requirements Specifications.
• Experience in writing Use Cases and producing Use Case Model, Analysis model, Behaviour diagrams (sequence diagrams, collaboration diagrams), and Class diagrams.
• Experience in working in different verticals and areas like Localization, Mobile - Commerce, SCM and CRM.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Experience in Served as a SCM (Supply Chain Management) Specialist in the administration, configuration and frontline support of PeopleSoft procurement and purchasing applications.
• Experienced in working with key retail platforms like IBM Sterling Order Management system (OMS), Sterling Integrator, JDA, Magneto.
• Experience in working with thesystem designand configuration of Oracle EBS Supply Chain Management Application (SCM).
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced working with Order Management system products (OMS) (IBM Sterling OMS & Manhattan).
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops, and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Experienced in MFP for both front - end and backend. Extensively used tools Manhattan WMS, Oracle Retail Assortment Planning.
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions.
• In-depth knowledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
• Experience with SQL Server, SQL CE, and-SQL in constructing triggers, tables, user functions, views, indexes, user profiles, relational database models, data dictionaries, and data integrity.
• Expertise in BusinessProcess Analysis & Product management for Global Retailers inOmniChannel Fulfilment using Sterling commerce order management.
• Well versed with Omni Channel - Experience on e-commerce projects implementing offers, personalization through analysis and web.
• Experience in planning and defining system requirements to Wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Experience in working directly with clients in consumer-packaged goods and retail industry.
• Hands on experience of working on SCM modules (viz. Order Management, Inventory, Shipping Execution, Advanced Pricing) for discrete manufacturing & distribution/retail industry.
• Experience in IBM Web Sphere Commerce Server with expertise in Requirement Analysis, Design, Development, Testing, Maintenance and Troubleshooting of high transactionecommerceapplications.
• Good experience in Master Data Management (MDM) and Retail related Customer, Product, and Identity data.
• Experienced in designing Master Data Management CRUD & Business Processes required to run, improve, and transform the business.
• Expertise in Requirement Analysis, requirement modelling using Unified Modelling Language (UML) and Object-Oriented Analysis.
• Extensive experience focused ondigitalmarketingmeasurement, systems development life cycle, data process and modelling, subject matter expertise, system administration, assimilating a variety of tools and technology.
• Extensive experience in verification, validation (cross-functional testing) and SDLC Process.
• Expertise in the ETL (Extract, Transform and Load) of data into a data warehouse/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Expertise in implementation of data governance, master data management, ETL, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modelling.
• Expertise in interfacing with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Experience in writing test plans, reviewing test cases and mentoring QA teams.

PROFESSIONAL EXPERIENCE

Confidential, Oak brook, IL

Sr. Business Analyst

Responsibilities:

• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing and translated the business needs into system Requirements, communicating with the Business users.
• Gathered and wrote functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborated with User Experience/Interface designers to develop wireframes/schematics that support such requirements.
• Involved in Identifying internal and external system Requirements, design, and configuration set-up.
• Analysed the current Supply Chain Management (SCM) from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Worked on creating SOP's based on standard supply chain management (SCM) functionality as well as simple to complex customer enhancements to Manhattan WMS Product suite and performed functional testing on standard functionality and on custom modifications.
• Coordinating operational research and improvement activities with warehouse control vendors within a Manhattan WMS environment.
• Gathered requirements and facilitated DCO sessions to capture the business objectives for the Omni application.
• Involved in creating business requirement documents and integrated the requirements and underlying platform functionality.
• Involved in analysing automated in-house WMS system to increase productivity while remaining compliant.
• Involved in testing Manhattan WMS patches and help WMS users with configurations.
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Define and validate requirements relating to OMS and develop process flows to define functionality across the systems.
• Involved with the team supporting inventory management and analysed the value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs and improving on shelf availability.
• Conducted joint application development (JAD) sessions with stakeholders to capture business rules, business processes, and system requirements.
• Involved in developing strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Used agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used confluence for upload documents.
• Involved in planning and conducting projects, analyses, and studies to optimize the efficiency of supply management systems.
• Involved in co-ordinating workflow across ecommerce, IT, UI, retail and UAT teams.
• Worked with Project Manager for the Implementation of a Retail Inventory Management.
• Performed analysis of several websites to identify competitive advantages and value addition.
• Involved with the team providing product support to Enterprise, Supply Chain, and Order Management Applications.
• Worked with key Business Stakeholders, engineering development, and PMO on developing system enhancements.
• Gathered Software requirements through Customer interface, requirement workshops, task and workflow analysis, interviews, and brainstorming.
• Produced metrics which provide management insight into the requirements process, to include, status, size, volatility, quality, effort, etc. - Visio, Rational Tools, Traceability Matrixes.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on what may be causing the opportunity.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Played key role in defining test automation procedure and standards, creating Win Runner and Quick Test Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Worked on User Manuals, and Training Manuals as per Project Specifications and timelines.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Participated and provided signoff based on User Acceptance Testing results.
• Performed GUI testing and analysed end-to-end functionality by testing the application manually.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Analysed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Responsible for gathering business requirements, contribute functional design prototypes and write functional specifications, document workflow and process diagrams and use cases.
• Worked with cross-functional team to identify and track multi-channel/cross-media (banner ads, email, paid search, micro-site, etc.)
• Involved in maintain and monitor data warehouse to ensure its proper operation, performance, and availability.
• Facilitated requirement gathering sessions, helpedbusinessto understand what can be accomplished quickly out of the box onAEMwhen compared to customizations.
• Involved in consulting other IT-teams with applications that work on top of the base Manhattan WMS system
• Involved in writing use cases, user stories, technical specifications, process flows and wire frames for new processing functionality.
• Analysed the complete Supply Chain management (SCM), from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Provide best practice recommendations in the areas of Order Management System (OMS) and CRM and Implementing and supporting Order Management System (OMS).
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Installed a Manhattan WMS (Warehouse Management System) in the DC to handle all the cross-docking messaging from Trends.
• Involved in consulting other IT-teams with applications that work on top of the base Manhattan WMS system.
• Involved in using IBMWeb Spherefor Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, and bill payments modes.
• Involved in validating and implementing the Manhattan SDNs into production for bug fixes and enhancements.
• Worked closely withthe businessusers to understand content reporting needs and translated in terms of current AEM configuration.
• Analysed the PCI DSS to create an additional level of protection for card issuers by ensuring that merchants meet minimum levels of security when they store, process, and transmit cardholder data.
• Analysed and prioritizedBusinessProcess and User Interface (UI) requirements as system requirements that must be included while developing the Application. Created automation profile of the process usingTSYS.
• Involved in collaborating with on-shore and off-shore development team andbusinessusers to create and implement EPIC/User stories for desktop/mobile application features like Buy Online, Product Comparison and Product Bundle, Guest Check out and Persistence Shopping cart.
• Involved in Interfacing and integrating middleware APIs with Front end clients like QlikView, Retail .Net platform, Magenta UI and back end systems like Identity Access Management, Customer Hub, Documentum, etc.,
• Analysed clickstream data using tools like Omniture Site Catalyst to create reports on site navigation (i.e., path analysis, entry & exit analysis, keyword analysis etc.) and gauge visitor/customer behaviour.
• Worked on Web Sphere Application server (WAS) to test and validate the functionality of new version against the applications.
• Migrated data between different heterogeneous sources such as flat file, Excel and SQL Server 2005 using SSIS and Bulk Insert.
• Involved in assisting the information architecture and content migration from legacy CMS toAEM.
• Involved in translating business concepts into XML vocabularies by designing XML Schemas with UML, PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Involved in supporting the reports built with Microsoft Reporting Services (SSRS) on SQL 2005.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
• Involved in playing a key role in the automated order flow for B2B Customers involving different B2B Customer Ordering portals, middleware, and several backendsystems.
• Involved in using Informatica Designer to import, create and edit the metadata.
• Involved in developingbusinessperformance matrices and KPI’s and created monthly performance dashboards for websites.
• Reported and assessed all application defects, user issues and resolution status to the higher manager using JIRA Bug Tracking software.
• Involved in writing technical and user documentation, create test environment to conduct system, regression, and end-to-end tests for new or modified programs.

Confidential - Indianapolis, IN

Business Analyst

Responsibilities:

• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them into Functional Requirements Document (FRD).
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Responsible for conducting JAD Sessions with different IT Group department managers & refined the requirements.
• Analysed the Data Entity Relationships and worked on Functional Requirements Document (FRD) and the story board discussion of portal design and usability.
• Involved in representing the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Testing Sterling & JDA OMS for online, Direct Ship, store to Store Confidential customer orders.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Gathered and documenting business cases, business rules & data mapping documents, workflows, wireframes, and mock-ups for trading strategies, enhancements to trading systems platform, and high-level requirements gathering for product development research.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed.
• Explored new growth areas for Omni channel Retailing, forging Partnerships/Alliances with other players in the value chain leading to new client engagements.
• Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports.
• Involved in working with offshore development and maintenance teams in terms of defining tasks and provide daily updates and reports.
• Involved in Collaborating with in-house and off-site teams, and vendors to successfully develop and manage user stories, sprints, design, development, and testing.
• Extensively Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Extensively Used prototypes for users to explain the intended systems Interface design and sign off documents.
• Extensively used tools such Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, and MS Access.
• Involved in implementation of data governance, master data management, ETL, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modelling.
• Involved in creating processes and methods to gather supply chain management (SCM) data and implement supply chain optimization projects (e.g., warehouse-slotting, route planning).
• Involved in Gathering data and conduct analysis with the goal of improving the organization's supply chain operations.
• Involved identifying underperforming areas in the supply chain and may suggest improvements or resolutions to problems.
• Extensively Created daily audit reports, processed daily up-feed from PDS to OMNI system, and created daily general ledger report.
• Involved in performance modelling for the TO BE E-commerce portal
• Involved in Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM).
• Involved in updating reports, queries, and stored procedures using Visual Studio, SQL Server, and SQL Server Reporting Services.
• Determine and create the best UI/UX design concepts for the product.
• Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.
• Defined and documented test plans, test cases and facilitated system, functional, & UAT tests.

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Involved in demoing/walkthroughs of hybris Product Cockpit, hybris Management Console Print Cockpit to stakeholders.
• Managed stakeholders in marketing, retail sales, customer service, finance, core-IT (SAP), web-IT (Hybris).
• Involved in working with SAP Hybris Omni channel commerce solution to help target and engage with appropriate customers.
• Involved using CRM technology to organize, automate, and synchronize sales, marketing, customer service, and technical support integrating analytical tools.
• Involved in gathering Requirement Analysis with UML diagrams like Activity, Sequence diagram to identify synchronism and Asynchronies activities, GUI Screen Mock-ups, Wireframes and Workflow analysis for Web Based Application.
• Worked on Agile Methodology. Created and managed Product backlog and Sprint backlog of clearly defined and prioritized user stories.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support.
• Acted as the primary analyst on Reserve Online and Pick in-Store initiative that offered advancement in Omni-channel retailing by IBM Sterling Order Management System OMS as the inventory controller of merchandise sold at Brick Mortar and e-commerce
• Involved in Partnering with SAP Hybris, an industry leader with expertise in both B2B and B2C ecommerce.
• Provided guidance to development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Developed a consolidated and prioritized high level requirements matrix for both B2C and B2B that detailed current and future state needs, along with a gap analysis against Demand ware and SAP Hybris capabilities.
• Worked directly with clients and partners to provide technical guidance of enterprise-level ecommerce platforms.
• Decompose high level concepts and requests into epics and user stories that are consumed by agile teams across multiple parts of the organization that directly lead to on-time deployments through agile release planning efforts.
• Worked closely with the Digital Marketing, Ecommerce, and Strategic Partnership teams to identify business questions and drive campaign growth.
• Handled all functions for a brick-and-mortar store including product selection, staffing, advertising, and back office functions.
• Responsible for writing Functional Design document of new program to update Hybris quote with newly created partner function in map.
• Involved in leading the functional and business requirements gathering sessions with business users to fully detail the workflow and front-end web capabilities through hybris.
• Participated in the functional and business requirements gathering sessions with business users to fully detail the workflow and front-end web capabilities through hybris and Endeca.
• Detailed workflow capabilities within hybris and documented these flows for new product release procedures.
• Prioritized business and systems problems; analysed legislation and conducted impact analysis.
• Developed Project management plan which included background including "constraints" and "assumptions, business process, success measures, roles, & responsibilities, project plan for schedule/timelines and resource utilization.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis. Used MS Visio for flow-charts, process model of the application.
• Successfully played the role of Business Solution Designer by reviewing business needs, mapping it with industry trends, convincing the clients with sapient approach and bringing in delivery team to successfully deliver the solution.
• Created test plans, test cases and conducted functional/non-functional testing as needed, defined, and traced software defects in JIRA.
• Involved in testing ATG, Sterling and Hybris tools and in customer / client interaction.
• Partnering with hybris, an industry leader with expertise in both B2B and B2C ecommerce.
• Delivered project within time constraints with limited resources and budget. Resolved technical and business issues of the projects effectively with stakeholders.