SUMMARY:

• Sr.BSA / Project / Product Manager / SME IT Expertise | Skilled Analysis | Reliable LeadershipAccomplished and highly motivated professional wif 12+ years of diversified experience in the IT industry doing Project/Product Management and Business Systems Analysis
• Possess a strong understanding of the software development life cycle, software architecture, and system development methodologies. Extensive experience in managing enterprise project life cycles through all phases, including design, development and product testing
• Proven leadership skills wif the ability to concurrently manage multiple projects, effectively leading and coordinating teams to meet or exceed project goals
• Excellent interpersonal skills, fast learner, capable of keeping up wif rapidly change technologies. Self - motivated, engaged, detail-oriented, and efficient wif high standards for delivering quality resultsAdditional core competencies include:üBusiness Analysis & Project or Product ManagementüOracle EBS (R12, 11i and prior versions)üDMAIC & AGILE Scrum MethodologyüQuote to Order, Order to Invoice, CRM & I2C processes üSystem Analysis, Migration & IntegrationsüSales & Marketing Management Business ProcessesüBusiness Process Managementü
• Salesforce.com (SFDC) Configuration & AdministrationüChange Management & Release ManagementüForce.com, Apex, Object oriented & Visualforce ProgrammingüQuality Assuranceü
• Apttus, Eloqua, Xactly, Workday, EchoSign, XML etc.üRequirements, Design & Implementing SolutionsüJavaScript, EDM, Rally Dev, SharePoint, Data Loader & EclipseüRisk Mitigation and Management Processü
• Legal Contract Management ProcessesüVendor & Customer Relationship ManagementüApttus & Emptoris Contract Life Cycle ü Operations Management Customerü Cloud Platform & Development Technologies ü Mergers & Acquisitions ü MDM, SharePoint, Wiki & IWE

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. Project Manager

Responsibilities:

• Implemented Apttus globally for all direct and indirect sales
• Responsible for leading and managing projects from both business and IT perspective.
• Initiated Project by leading alignment on scope, release planning, detailed project plans, timelines, securing cross-functional support for implementation and driving the change across
• Well versed in Agile project delivery methodology and deployment strategies for releases on SFDC
• Facilitate discussion, decision making, and conflict resolution
• Manage Strategy planning for future releases
• Manage Project Plan, SOW & BRD
• Manage BRD, User Stories, Functional, Integration & E2E, User Acceptance Testing UAT
• Partner wif SFDC Integration teams at all levels to assess, initiate, refine and drive appropriate solutions
• Partner wif Apttus Professional team for solutions delivery
• Drive the deployment and successful delivery of a solution which meets the business needs
• Implemented Apttus Phase 1 custom solutions wif EchoSign Integration
• Responsible for process improvement and guide process definitions accordingly
• Hands on experience in managing Contract Management Cycle
• Advise solutions & manage scope change initiatives
• Manage development, migration and data load activities
• Manage Product, Product Backlog and set priorities for all releases
• Manage daily stand up meetings wif Project team
• Manage configuration on Salesforce
• Manage implementation & post implementation
• Responsible for Org adoption, Communication planning and sending Release Notes
• Drive multiple cross functional meetings wif multiple business users and IT functions

Confidential, Sunnyvale, CA

Project Manager / Sr. BA

Responsibilities:

• Initiated Project by leading alignment on scope, release planning, detailed project plans, timelines, aligning teams on project goals, create project structure, budget, securing cross-functional support for implementation and driving the change across
• Managed delivery and communications
• Responsible for overall business analysis, design & integration of Eloqua (leads tracking tool) wif SFDC
• Prepare time and cost estimates for completing assigned projects
• Provide process definition outlines and flows, maintain and update application specific process documentation and end user documentation.
• Involved in Bluecoat’s PRM implementation wif SFDC
• Closely working on Sales & Channels processes
• Streamlined Non Standard Pricing sales process to improve lead management
• NSP discounts are requested, managed, and applied correctly so the proper NSP is applied to the appropriate deal for seamless delivery to the customer.
• Led multiple cross functional meetings wif multiple business and IT functions
• Managed program risks, project tracking and issues
• Provided metrics for PMO review and managed status calls

Confidential, Sunnyvale, CA

Sr. Business Analyst

Responsibilities:

• Managed integration of SASS Application Service Source wif SFDC
• Created and executed project work plans and revises as appropriate to meet changing needs and requirements
• Worked wif the business users to gather, evaluate, clarify and understand business requirements
• Designed various processes development & best practices documents
• Assisted business units for end to end Service renewal processes
• Responsible for monitoring program risks, issues and provide metrics for PMO review
• Involved in Sales (SFDC) and Quote to Order(ERP) enhancement design processes
• Involved in writing detail process documents for ( Service Renewals Quote creation, PVR, Change/Cancellation Requests, Sales Order Booking to Invoicing )
• Verified Contract Renewal process validations and Service Contract life cycle steps are in place for Renewal Quotes (ex: Install Base record)
• Led multiple cross functional meetings wif multiple business users and IT functions
• Reviews the status reports of team members and addressed issues as appropriate

Confidential, San Jose, CA

Project Manager & Business Solution Track Lead

Responsibilities:

• Manages delivery and communications of Invoice to Cash processes ( AR, Collections, Credit & Revenue)
• Developed strong partnerships wif IT and Business Partners
• Responsible for keeping standards, templates, PMO structure up to date and current for program-wide use
• Responsible for deliverables for various stage gates of the PLC
• Captured, distributed and posted event minutes and provided support to meeting attendees.
• Provided guidance regarding release management methodologies, expectations and deliverables
• Assessed Sox & Policy Impacts for each CE release to ensure Sox & Cisco policy compliance
• Authored & Reviewed functional deliverables - PSD, BRD, FSD, manual processes, Operations Playbook
• Facilitated tracking of all cross functional manual processes as defined wifin project guidelines
• Facilitated & provided support for Global Concept / Design Reviews & CRP session wif manual process/system hands-off
• Served as a liaison between Local country team and Global CE team
• Collaborated wif cross functional partners to identify new Buy-Sell entity related business processes, set-ups and business rules for UK Home, Brazil, CE India, and CE Italy.
• Developed Change Management Plan, Change Request Impact Assessmentsand Partner Engagement/Communication Plan
• Responsible for creating, tracking and delivering all cross-functional Manual Processes documents
• Mitigated risks and resolved issues project-wide
• Managed web content for Italy release, developingand maintaining Wiki, IWE and EDM
• Created & managed CE Italy mailer lists
• Organized and helped lead Execution Leads & various cross-functional meetings
• Coordinated Functional teams and Stakeholders for various deliverables
• Responsible for creating and maintaining automatic approvals for BRDs & Manual Processes in VGD tool
• Involved in Final Practice Run (FPR), Production Cut Over Sign-off & Operational readiness
• Created numerous reports for meetings - weekly status slides, change request templates, metrics reports using excel & Propel Dashboards (issue management tool)
• Responsible for defining, analyzing and communicating key operations metrics to the Owned & Cross functional teams
• Created Stakeholder register and Stakeholder Management plan
• Involved in stakeholder interview process
• Engaged stakeholders to review the impacts of interdependencies between business processes and achieve consensus.
• Tracked requirements in BRDs of cross functional groups and performed appropriate impact analysis on invoice to cash business processes and systems
• Managed testing, documenting test scenarios, working wif QA team to sign-off on test cases, and determining test data. Involved in complete end to end testing of BAT and UAT
• Participated in daily status meetings

Confidential

Sr. Business Analyst

Responsibilities:

• Coordinate and facilitate Scrum meetings such as, daily standup, sprint planning, release planning, and sprint retrospectives
• Created best-practices document for doing monthly process dat ensured each tax content update provided by Sabrix followed standard procedure
• Thoroughly tested product end-to-end in a test environment before it was released into production
• Designed a test plan dat significantly expanded the scope of the monthly updates process at Salesforce by ensuringdiverse set of test scenarios from different SOB’s
• Minimized risk of an update causing production issues due to incompatibility.
• Ensured dat invoice, credit memo, and debit memo processing is not interrupted. Project tests tax decisions and involves users in verifyingappropriate tax rates
• Worked closely wif Business and tax teams in identifying tax locations to be included in the test bench.
• Prepared full test plan and test cases workbook wif a suggested list of tax locations to include in our test bench
• Managed monthly tax rates loading process

Confidential, San Jose, CA

Business Analyst / Project Manager

Responsibilities:

• Involved in RFP process for tool selection
• Managed analysis, design and implementation of Records Management POC project
• Initiated and managed all data collection techniques (focus groups, facilitated workshops & prototypes)
• Extensively worked wif IBM staff to implement Records Management policy for Cisco
• Managed Quality Assurance, Defect Status Meetings, Bug tracking and UAT
• Involved in upgrading Cisco Order management and Accounts Receivables system from Oracle 10.7 to Oracle 11i
• Analyzed business requirements
• Worked closely wif Cisco cross flow teams, Test Leads and QA Managers for the requirements issues
• Involved in identifying accurate tax business functionality and requirements, and industry standards
• Designed and executed functional test plans to ensure consistent product quality between Sabrix-tax application system and Oracle Financial Applications
• Performed requirement analysis, planning, design and coordination of complex testing activities involving offshore teams, IT teams and global business
• Participated in the smoke test, BVT, end to end testing and prepared complex Tracking spread sheets for metrics