SUMMARY

• 8 years of overall Industry experience in Property and Casualty domain as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expert level knowledge in Project Management i.e., Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Hands on experience and expertise in Guidewire Policy Center, Claim Center and billing center implementation and integration by leveraging Agile Methodology.
• Sound knowledge of sales and marketing requirements of a global CRM system with excellent organizational, analytical, problem solving, planning and decision - making skills
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Expertise in property, casualty insurance which involve POS system scenario-based quote shell creation, end to end system testing, letter binding, policy coverage's, policy ratings and data mapping comparison from Duck Creek to shredding system.
• Involved in documenting customization requirements, business rules and data migration requirements for the Implementation of Guidewire Claims Center and Policy Center.
• Experience working with Guidewire for Claims, Billing and policy management
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in conducting Joint Application Development (JAD) sessions with the stakeholders and the project managers by conducting personal interviews, Questionnaire, Brainstorming, and Rapid Application Development (RAD) methodology to get a better understanding of client business processes.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.
• Expert in writing documents like Business Requirements, Functional Requirements, Use Case, Vision, Scope and Project Plan Documents.
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Rich experience in UML, Use Case Documentation, and creating UML diagrams like Activity Diagrams, Sequence Diagrams, and Class Diagrams using MS Visio.
• Expertise in writing SQL queries in MS SQL Server.
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Used HP Quality Centre Test Management tool/ALM, Test Rail and JIRA for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
• Strong Experience in using different requirement management and testing tools including IBM Rational Requisite Pro, JIRA, HPALM/QC.
• Experience on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics.

PROFESSIONAL EXPERIENCE

Confidential, Ottawa, IL

Sr. Business Analyst

Responsibilities:

• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella,BusinessOwners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked on New Business, Policy change, Reinstatement, PC to CC integration, New Business DEC package, Policy Documents, Policy Hold and Suspense Payment in Billing Center
• Experience on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics
• Involved in implementing insurance claims applications usingGuidewireClaim Center Product.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Process and data flow models for STD (Short Term Disability), LTD (Long Term) and FMLA claims processes as well as interfaces to Human Resources.
• PerformedBusinessanalysis, Process Mapping and Design for Defined BenefitsBusiness Processes and IT integration.
• Gathered information from subject matter experts (SME) and documentedbusinessprocesses lead and facilitated design sessions with stakeholders
• Worked through the AGILE framework methodology.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc., Perform all data field mappings.
• Provide inputs to development team in performing extraction, transformation and load for data marts and data warehouses. Gathered requirements frombusinessusers such as trade approver, and createdbusinessrequirements document (BRD)
• Facilitating meetings and work sessions to gain thorough understanding of the Annuitybusiness, its products and services, offering defined benefits
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Formulate project proposals, planning, organizing, and managing resources while insuring the successful completion of specific project goals and objectivesGuidewire.
• Reviewed User Interface design, Navigational Flows, Security access setup and data mapping documents that utilizes inhouse ACCORD XML
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High-Level Requirements.
• Worked extensively with MS Excel and MS access
• Worked and successfully implemented WORKFLOW to automate the underwriting process
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD.
• Developed project document templates based on SDLC methodology.
• Collectedbusinessrequirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Create and execute test cases manually; involve in executing automated test cases to verifyGuidewirePolicy center and Billing center applications
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Performed manual Back-End testing by writing SQL queries for validating user information available in the tables.
• Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users.

Confidential, Chicago, IL

Business analyst

Responsibilities:

• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Responsible for analyzing and coordinating the development of Data Warehouse structure.
• Collected & documented the requirement of Business Teams from Annuities, ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.
• Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations.
• Involved in creating business requirements document (BRD) and Functional Requirements Document (FRD) and translating them to technical specifications
• Requirements documentation for building UI for viewing data through Guidewire Policy Center.
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Responsible for preparing Technical Documentation for code and design changes, completing Policy Center configuration changes and Unit Testing the changes.
• Documented the Functional Specifications Document (FSD) using UML.
• Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in Rational Rose, which provided the development team a view of the requirements for design and construction phases.
• Used MS PowerPoint, MS Word & MS Visio to document data flow of the AS IS process and TO BE process.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation.
• Documented Billing Center integration specifications documentation and User Stories.
• Has implemented Commercial Line of business in Guidewire Policy Center and has worked on integration with external billing application.
• Worked on GPA web portal using web services, helped with mapping and process flow diagrams,
• Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective
• Created various use cases related to GPA functionalities for business users (agents) ; new claims, quotes, access to updated business products
• Documented requirements associated change requests with requirements and connected requirements with
• Use cases in Requisite Pro and created different traceability views.
• Used Excel advanced techniques like Pivot Table, V-Lookup & H-Lookup for mining data and perform analysis on different sources.
• Worked with GPA UX/UI teams helped them with wireframes and prototypes to achieve desired business objective
• Created PowerPoint presentations at a higher conceptualized level to make system better understood by Business and technology teams.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, and screen prototyping using XML and HTML.
• Performed and evaluated the benefits of the new system and generated workflows.
• Helped in creating of data-mapping best practices document including visual processes and trained team members on data mapping process and tools
• Prepared high- and low-level object-oriented design documents (which included Use Cases, Use Case Diagrams, Data Flow Diagrams, data definitions, data mapping, XML requests and responses, and report specifications)
• Helped writing GPA business rules for agents and online payment modules
• Designed and implemented SQL queries for QA testing and report / data validation
• Closely worked with Users and Technical team in managing and handling User requested Changes and User Conflicts.
• Analyzed and interpreted the technical information in order to compose User Manuals

Confidential, Columbia, MO

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Processing of NewBusiness, Renewal, Cancellation, Reinstatement, Billing for various lines ofbusiness(Fire, Auto, and Commercial).
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identifybusinessopportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines ofBusiness.
• Involved in generating Test cases for property and casualtyInsurancesfor Different Levels ofBusiness.
• Analyzebusinessrequirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the newbusinessrequirements.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Followed solely RUP methodologies during the course of the project.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writingbusinessrequirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with User stories, Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Coordinated User Acceptance Testing (UAT) with internal business partners and users, report all issues to IT and ensure appropriate resolution.
• Identified UAT scenarios and updated the same in UAT test plan and UAT test cases.
• Coordinated UAT testing by establishing test bed, providing UAT kick off document and supporting UAT testing to make sure the requirements are implemented precisely.
• Involved in data analysis to fix UAT issues to nail down high priority/show stopper issues and have the UAT signed off.

Confidential, Fairfield, OH

Business Analyst

Responsibilities:

• Liaison between business users and project team for requirements management for Commercial, Personal, Workers Compensation, and Specialty insurance; documented "AS-IS" and "TO-BE" business process across various line of business
• Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).
• Worked on GAP analysis on the traditional claims system and newly integrated Policy Centre
• Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Conducted User Interviews and Work Shops to gather accurate Business Requirements
• Utilized JIRA to communicate constantly changing functional and design requirements with business users and developers.
• Analyzed documenting process flows for Policy issuance (Quote and Buy), Policy Change and payments etc.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team
• Review reinsurance contract and amendment language for accuracy and appropriateness
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved and reviewed TSQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Database in Microsoft SharePoint
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Worked on SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort.
• Assisted QA team in executing Test plans and wrote Test Cases
• Verify various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
• Collaborated with quality assurance/quality control to ensure that the final product met all the requirements.
• Cooperated with various teams during the user acceptance testing (UAT) of the final product.
• Reviewed and approved Test plans and Scripts for accuracy.

Confidential, PA

Responsibilities:

• Lead, direct and manage operations to ensure that the Project leads executes service agreements at, or above the customer's standards
• Worked on the Production Support team where all the new enhancements and Change Requests are being implemented for further fine-tuning the Portal/Guidewire applications.
• Work as a liaison between the Business Team and the IT team by managing and working with them to effectively achieve the business goals.
• Triage and analyze the feedback/requests provided by the agents and convert those feedbacks into future enhancement story cards.
• Responsible for reviewing requirements, analyzing the requirements for implementing them using Guidewire Policy Center either by using the out-of-box solutions in Guidewire Platform or providing custom solutions.
• Working in an Agile environment and keeping the whole team involved in the project in terms of communication. All the work is tracked through JIRA and using JIRA, I basically track, update and comment on the user story cards.
• Participate in the sprint backlog meeting and planning for the future work by breaking down the complex functionalities into different user story cards.
• Worked on different user story cards involving Forms Inference inpolicy Center, building all thePolicy CenterIntegrations Service calls, working on Claim enter/Billing enter mappings and also providing support to Portal BA's in understanding them thePolicy Centerflow.
• Worked on the Risk Analysis story cards where all the UW Qualification questions, UW issues and activities were configured inPolicy Centerfor Business owners Policy.
• Also implemented Change Management techniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
• Worked extensively with theQAteam for designing Test Plan and Test Cases for the User Acceptance Testing.
• Conducted Use case walkthrough meetings with the Business SME's, in order to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more User friendly and efficient.
• Conducted review meetings with the team members and the Project Manager in order to update the status of the project.
• Work closely with developers to prepare complex technical business requirements. Work closely with theQAteam after the requirements build in order to provide sign off after testing the requirements.
• Was involved in daily stand-up meetings with the Technical team and theQAteam to provide the document artifacts and defects for the release.
• Was extensively involved in System testing the Development tier of the system after the first phase of coding in order to create/track defects.