SUMMARY

• Strong Knowledge of Software Development Life Cycle (SDLC), development methodologies like AGILE - SCRUM, Waterfall.
• Was involved in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Skilled in preparing business requirements document (BRD), Functional Specification Documents (FSD), Use Case specifications, functional and technical specifications, systems design specifications (SDS)
• Extensive experience in manual testing of software applications. Experience writing and executing User Acceptance Testing (UAT) Test scripts.
• Planned and defined system requirements to User Stories, Use Case and created Use Case Diagrams, Activity Diagrams, Sequence Diagrams using BPMN methodologies.
• Facilitated of JAD (Joint Application Design) sessions and coordinating extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, Power point presentations, e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations.
• Experience working with aSingle Sign-On integrated platform.
• Participated in leading company meetings with analysts, ad managers and lead marketers to define scope of upcoming campaigns.
• Well versed in project management tools like MS-Project for status reporting and planning.
• Expert in conducting business reviews, walkthrough sessions and facilitated monthly and weekly meetings/reviews
• Expertise in various types of testing including unit, integration, functional, system and performance testing.
• Change Control Process - Led the Change Control Process for changes submitted for the BRD once the document was submitted to IT department.
• Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Project Methodologies: Agile-SCRUM, Waterfall

Business Modeling Tools: MS Visio

Document Management Tools: Confluence, SharePoint

Issue Tracking Tools: JIRA,HP ALM/QC, Rally

RDBMS: Oracle, SQL Server

Operating System: Windows, Mac, UNIX

PROFESSIONAL EXPERIENCE

Confidential, OH

Sr. Business Analyst

Responsibilities:

• Conducted working sessions with Business and technology teams to capture requirements for Deposit products like Savings, Checking, CD, CAA, and Package Accounts, Internal money movement (Single Immediate Transfers, Single Future Transfers, Recurring Transfers etc.)
• Creating user stories and maintaining and tracking them using JIRA.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Conducted Gap Analysis of As Is & To Be State for new Online Banking and Money Movement Platform.
• Created Testing Requirements Document (TRDs) and Test Case Scenarios to test functional changes to the system/application as per the project requirements.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Designed Document Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modelling tools.
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Well-versed with leading industry tools like Jira, Version1, Caliber, MS Visio, MS Word, MS Excel and MS PowerPoint to develop various project deliverables
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Working as Business Analyst on implementation of Guidewire claim Center for Auto, Property, General Liability and Workers Compensation lines of Business
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Utilized the guidelines and artefacts of the Agile Methodology to develop a detailed implementation process Guidewire Claim Center Integration during different iterations and phases in Software Development Life Cycle (SDLC)
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing
• Came up with test cases from the requirements, validated/exercised those test cases in form of integration and regression tests. Used Test Director to map the requirements with test cases (automated/manual), used QTP for automated testing.
• Facilitated user acceptance testing and test strategies with Information Systems Group.
• Used Agile methodology of development to improve customer satisfaction by rapid & continuous delivery of S/W
• Participated in test planning, writing test cases/scripts within PEGA PRPC and correct the responses according to the erroneous outcomes.
• Working on Lifecycle, Create and follow up on JIRA tickets for the change requests received from various business partners. Test them in prestage and test env to validate and bring them to closure.
• Worked as Track Lead for the Money Movement Platform. Responsibilities included creation and maintenance of requirement Artefacts and maintenance of Issue tracker on the program management site through SharePoint and other collaboration tools.

Confidential, New Jersey

Business Analyst

Responsibilities:

• Gathered the requirements, developed process models and detailed Business Policies, and modified the business requirement document.
• Working as a Guidewire Business Analyst for implementation of Guidewire Claim Center and Policy Center for Personal Lines Auto, Home and Umbrella/Liability Plus lines of Business.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Conducted Gap Analysis of As Is & To Be State for new Online Banking and Money Movement Platform.
• Created Testing Requirements Document (TRDs) and Test Case Scenarios to test functional changes to the system/application as per the project requirements.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Designed Document Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modelling tools.
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Working as Business Analyst on implementation of Guidewire claim Center for Auto, Property, General Liability and Workers Compensation lines of Business
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Tested access control of Siebel call centre application by logging using different user ID s and verified views based on responsibilities.
• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire claim Center Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Working as Business Analyst on implementation of Guidewire claim Center for Auto, Property, General Liability and Workers Compensation lines of Business
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Prepared the Integration Requirements for the Integration points between Guidewire claim Center and Client's legacy systems and other 3rd party service providers
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing
• Came up with test cases from the requirements, validated/exercised those test cases in form of integration and regression tests. Used Test Director to map the requirements with test cases (automated/manual), used QTP for automated testing.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Extremely proficient in using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Responsible for writing Business Use Cases, Business Rules, logical analysis and change management of requirements.
• Analyzed business and technical requirements, thus creating the Business Use Case and Application Use Case documents.
• Build Platform features, user stories, and maintain backlog with priorities, using Rally and JIRA platforms; Drive HLD, Low Level, and Integration (SOAP, REST, JSON, XML etc) Designs.
• Involved in development of Business and Technical Requirements in preparation of System Architecture, Information Strategy, and Detailed Design documents for Business Needs and Processes.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Obtained a detailed knowledge of current business process involved in the project environment.
• Worked extensively with the users and with different levels of management to identify requirements, business events and to develop functional specifications for the proposed system.
• Conducted analysis of business processes and requirements and identified technology enabled improvements. Used Agile software development methodology.
• Extensive knowledge of Life Insurance Platform which supports Life products (Universal Life & Variable Universal Life) and Annuity Products (Variable and fixed annuities).
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
• Translated business requirements into functional specifications for communication to technical team throughout various releases of the project.
• Worked closely with Project Manager on creating scope and vision diagrams, implementation plans.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
• Involved in Actuarial/Functional testing of new business requirements (Related to Life insurance products, Disability contracts, Annuity products, Funeral insurances & Pensions contracts)
• Developed in the standard product before its delivery to the client Maintaining test documents and creating scenarios for automated regression testing Performing analysis of life insurance business requirements
• Provided solutions to customers in Health Care, Pharmacy, Life Insurance, Mortgage Insurance and Annuity Frequently updated the requirement and defect status as per the current status of the testing project in the Clear Quest.
• Process complex life insurance & annuity applications ensuring each case if effective and minimize turn-around time for approval.
• Created Use Cases, Collaboration, Object Sequence and State Chart Diagrams for new features using Rational. Developed Vision Document and use case documents
• Process complex life insurance & annuity applications ensuring each case if effective and minimize turn-around time for approval.
• The application would let customers submit online claims for Worker's Compensation Property and Casualty and the Non-worker's Compensation.
• Conducted JAD sessions, group workshops, individual and small team meetings, and conference calls with Property Casualty FP A teams, stake holders and developers to gather functional and nonfunctional requirements of the system including requirements and processes for life and annuity products.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.

Confidential, Hauppauge, NY

Business Analyst

Responsibilities:

• Organized JAD Sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Wrote test plans and test cases based on the business requirements which involved market risk analysis and risk management like continuous time finance & asset pricing, stochastic processes & simulations, credit derivatives, structured products, documentation, value at risk, risk & return optimization.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions, and CMS.
• Tested validity and integrity of the calculation engines for Deferred Annuities, Past Services Pension adjustments.
• Developed User stories consisting of UI Mockups and Business Rules to capture the functional requirements of the Guidewire BillingCente
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Worked on UAT testing and took sign-off from the Commercial line of Property & Casualty business users.
• Translated user requirements into business requirements that are testable and traceable through business and functional requirements and/or workflow changes.
• As a functional consultant, implemented Guidewire PolicyCenter through an Agile Scrum development model.
• Utilized the guidelines and artefacts of the Agile Methodology to develop a detailed implementation process Guidewire claim Center Integration during different iterations and phases in Software Development Life Cycle (SDLC)
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Automation Testing, User Acceptance Testing (UAT) using the HP Quality Center and HP Agile Regression Testing (ART)
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Established and maintained traceability matrix until business requirements were signed off.
• Conducted walkthrough and lead work sessions.
• Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls.
• Created a User Guide and Operations Guide for the Annuities Group and IT.
• Held regular meetings with the system architects, developers, database quality testers, Life insurance annuities SME during the entire project to assure that the critical as well as minute details of the project were discussed and issues were resolved beforehand.
• Involved in project status meetings, QA review meeting, and System Test meeting.