Training Supervisor Resume Profile

SUMMARY OF QUALIFICATIONS

Highly motivated Technical/Training professional experienced in preparing any business for change, new applications/updates, and process improvement, using analysis, research, and commitment to quality to solve problems and achieve desired results. Excellent instructional design, training, presen tation and communications skills as evidenced by successful training development, ILT courses, documentation, evaluation and metrics. Resourceful, creative and adaptable a strong collaborator, working well independently or as a team player. Healthcare, QA and IT technical background provide a strong foundation for contributing effectively to wide scope of projects.

SKILLS EXPERIENCE IN

Technical Support

Instructional Design

Change Management / Product/Program Launch

IT Lifecycle Expertise

Presentation Skills

Business Analysis

Technical Writing/Editing

Regulated Industry QA GxP

Customer Service Excellence

Project Management

Effective Problem Solving

TECHNICAL EXPERTISE

MS Office Suite Expert

Databases Access, SQL

MS Project, Visio

Captivate, Articulate Storyline

Adobe Connect, Photoshop

Dreamweaver, FrontPage

SharePoint, Silk Test Mgr

Interleaf/Quicksilver

FrameMaker, Publisher

LMS: Documentum, GSMU, ComplianceWire, SUM-IT

EDMS Record Management

PROFESSIONAL EXPERIENCE

Confidential

ISD/Trainer/Tech Editor/ Software Tester Developed training content and variety of job aids, delivering ILT classes for MILES project using Office10, Visio, PowerPoint Snag-It. Wrote/edited program requirement specifi cations, and resolved customer issues. Performed functional and regression software testing.

Confidential

Content Developer/Trainer Using Office10, PowerPoint, FrameMaker, Adobe Connect Pro, and Captivate, developed content using agile methodology. Delivered instructor-led classes for state-wide NC FAST project.

Confidential

Training Supervisor New Starter orientation, SOP training and updates. LMS ComplianceWire used to manage staff on-line learning. Completed training in all production areas to teaching expert level.

Confidential

Training Coordinator Student enrollment, tracking, metrics, workflow and updates in LMS, PeopleSoft HCM, GSMU. Custom course development in PowerPoint, Captivate. Compliance Ethics delivery, IL CBT. Needs analysis and design for manuals, job-aids, train-the-trainer sessions and presentations. Designed program and materials for self-study and online refresher programs.

Confidential

Regulatory Affairs Specialist/Records Manager,

Designed and delivered regulatory training, ILT and e-learning using Captivate / PowerPoint.
Hands-on work involved applying adult learning principles using an iterative design methodology to satisfy customer needs. Followed up with application coaching, demonstration tests, job-aids, refreshers and assessment.
Compliance Ethics Training: Delivered programs across company that met all legal requirements using instructor-led and interactive learning strategies.
Projects utilized strengths of relationship building, regulatory compliance knowledge, and meeting and event management, while interacting to achieve training objectives across all levels of staff. Supervised part-time staff and several interns.

Confidential

Instructional design, software testing, scripting, needs analysis, training development, proposal coordination and responses for Military tanks/Healthcare Triage simulations.
Event-managed large Military Software conference booth and marketing demonstrations, all equipment, schedules.

Confidential

Records and GLP Archive inventory management, process improvement, database consoli dation, and computer validation support.
Regulatory GxP and records training involving development, delivery, tracking and evaluation. Administered regulated R D SOP system designed author training for new SOP writers.

Confidential

Manager, Learning and Organizational Development

Project manager, instructional designer, coordinator and trainer for corporate group.

Training Specialist, Worldwide Compliance

Managed SOP Systems group of 3 people overseeing process for all of R D. Part of team on training conversion project for pharma manufacturing facility in Zebulon, NC.
Strong Skills in Project Management, Training Development, IT liaison and trainer, SOP administration, and Lead Instructor for Compliance Ethics and Analytical Problem Solving.

Technical Analyst

Customer Liaison, Trainer and Technical Communications specialist.

Business Analyst II

Applications development, needs analysis, requirements specification and support for complex enterprise-wide electronic submission publishing. Supported R D clients with training, tech support, on-going application maintenance and hardware/ software evaluation.

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