SUMMARY:

• Currently implementing the SAFe Agile Scrum master methodology for monthly Microsoft Patching and Compliance for on - Prem and Off-Prem Confidential Assets, with the Playing a crucial role as Azure SME for Azure Platform Under Confidential Tenant ID.
• Involved in implementations and Provisioning in migration of Business Unit Applications, and services onto Azure Platform.
• Promoting and advocating the ITIL towards the end-users while running a production environment without any outage. Involved in integration and creating the foundation of change management for the organization that supports Remedy and ServiceNow.
• Creating the standards and compliance for the various business units within the organization.
• As Scrum Master embrace relentless improvement thoughts, organize, and drive daily standup with the Agile Team.
• Update and create backlogs, User Stories, and Tasks for business initiation visibility.
• As Scrum Master collaborate and communicate to help remove impediments, foster high-performance team dynamics while supporting delivery using agile practice.
• As Azure SME, I was involved in the governance of Assets and subscriptions towards the flow of migration of Application ID onto the Azure Platform.
• Over seven years of IT experience in System Administration/Application Packaging on Windows 2000, Windows XP Professional, Windows 7 & Windows 10.
• Three plus year of IT Infrastructure experience as System Analyst on Citrix, Windows, UNIX/LINUX, and IBM Mainframe environment
• With recent Endpoint interface experience: I am well Rounded, multifaceted, cross-functional progressive IT experience
• Assists application owners with the integration of new applications and application changes into the infrastructure by performing centralized and individualized software and application deployments and migrations to the production environment. Performing the responsibility of a Business Analyst while playing an advocate for Risk Management.
• Provides frontline monitoring, diagnosis and resolution and communications for application support issues for the Mainframe, Windows, and UNIX environments and provides Batch Job Scheduling support across all platforms
• Utilized Flexera Admin studio for repackaging applications of Windows Installer (MSI). Creating MST for the MSI file. Promoting application code changes to the testing environment before deploying to the production environment.
• Repackaging vendor or home-grown applications using Install Shield and Admin Studio 2016, creating transforms customizing MSI’s, adding Pre-Reqs, custom actions, Au3, VBScript, batch files, and PowerShell to customize installations. Creating shortcuts for the application according to the client’s request.
• Experience in .MSI technology and worked with various applications for Software packaging. Also, worked on unattended install methods like silent install using Install Shield and Admin Studio
• Experience in Citrix XenApps application deployment to Citrix environment and publishing icons for the application to the right full AD Group.
• Experience in application deployment packages for SCCM 2012 deployments; creating collections for the specific groups if requested by BI, push automated web Deliveries to Windows 2008 and 2012 servers; create batch commands and execute CACLS jobs to support windows client/server deployment methods
• Documenting and keeping tractability records of any new errors or roadblock that effects End-Users in the workflow, with solution and playbook of the workaround process.
• Experience in App-V sequencing and deployment for the virtual application to App-V server.
• Worked Extensively on Creating Transforms, Merge Modules, and Patches
• Experience in working on Custom Actions and used VB Scripts, WMI Scripts, and Wise scripts to customize the applications
• Worked with Batch Files to create Silent Installs and permissions
• Worked on Debugging tools like Filemon, Regmon, Procmon, and Dependency Walker to assign permissions and missing files
• Worked hand to hand with highly sensitive information under limited supervision and delivering best practice and results expected by the customer
• Diagnose and resolve client problems within service level time frames, technical judgment, and accuracy
• Develop, implement, and maintain project plans according to Infrastructure Services guidelines while keeping the relationship with the client and services in good condition for the upcoming projects.
• Understanding and planning behind Window Imaging for Windows 7 in BIOS and Windows 10 Version 1709 in UEFI setting from piloting to implementing for all users within the organization.

SKILLS:

Operating Systems: Windows 2003, 2008 and 2012 servers, Windows XP, Windows Vista, Windows 7, Windows 10, Windows Linux, IBM Mainframe, Citrix, ES Maximo, WinTel 2003 & 2008

Packaging Tools: Install Shield 2011, 2010, 2009, 2015, 2016 Admin Studio 11.5,11.0,10.0, 9.5, 9.0, VMware 6.5, Wise Package Studio 8.0,7.0, Microsoft VirtualPC, Microsoft App-V Sequencer

Deployment Tools: SCCM, SMS 2003, Altiris, CACLS, Batch Deployment, PowerShell Web deployment. Microsoft Systems Center Configuration Manager, SCOM 2012 and Orchestrator, App-V, CI/CD

Virtualizations: Microsoft Virtual Machine Manager, App-V 5.0/ 4.6/ 4.5, VMWare Thin App 5.0/4.6/4.6.1/4.7 , Hyper-V, Horizon 7, vSAM, ESXI 6/6.5, vCenter 6.5, App Stack

Databases: MS Access, SQL Server, Oracle.

Scripting: PowerShell, VB Script, Auto IT Scripting (Au3), WMI script, Batch

Database Tools: Enterprise Manager, Query Analyzer, SQL Profiler. TOAD for Oracle 12.8

Tools: BMC Remedy, Beyond Compare, Config Editor, Codesign, Notepad++, CICS, TOAD, Putty, HP PPM Maximo, Citrix XenApps, Ansible, PuppetMaster, Jinkins, AppV, Service Now, Automation Service in Azure, Log Analytics, Update Management, Runbooks-Update, Update Management Schedule, ServiceNow, Jira, Kanban

Platform: Windows Linux, IBM Mainframe, Window 2008 and 2012 servers, Citrix, SCCM 2012/Application Catalog, Autosys Servers, Microsoft Azure

WORK EXPERIENCE:

Confidential, Houston, TX

Azure SME & Agile Scrum Master/ Infrastructor Systems Analyst (DevOps)

Responsibilities:

• Daily Responsibility included but not limited to engaging with Product Owners and internal Business Users to plan software deployments for new and existing software, as well as troubleshoot any issues related to deployments.
• As an Azure SME and working as Scrum Master Advocate my responsibility was to support a culture and set of processes that bring developers and project managers and contributors together to complete software development. Being a Scrum master tallows organizations to create and improve products at a faster pace than they can with traditional software development approaches.
• Create Git repositories or TFVC for source control of the project of Agile team code. Then the second stage was to deploy and provide build and release services to support continuous integration and delivery of your applications. While working with a repo have to consistly made sure that the team has the right access to execute their function. provide my expertise on services for support teams to plan work, collaborate on code development, and build and deploy applications.
• Use Azure Pipelines to deploy modified or newly created code to multiple targets. Targets include virtual machines, containers, on-premises and cloud platforms, or PaaS services, to meet the end goal of CD/CD, i would invest my resources to create a release definition to automate the deployment of your application to one or more environments. Organize and facilitate daily standup. As part of Agile methodology updating Azure Kanban board and with Jira for Backlogs, upcoming features, progress towards the ongoing work on the current iteration Epic, User Story, Features, or task.
• Keep a constant communication bridge open with the customer and collaborate in an ongoing issue or project towards achieving a milestone. Having the highest priority to satisfy the customer through early and continuous delivery of valuable software. As an Azure SME and Scrum Master always welcoming and looking for changes for the customer’s competitive advantages.
• Working with API (Application Integration service) on hand or having Agile team developers working on an API that would be a communication bridge, the ingredients of a .json file and taking the key factors from SRM form which was submitted by the customer against request from the customer for the Demo product. As a Seizure SME i was playing the face of the project, I was making sure all the right functionality was working as promised. This workflow is one part of the automation process with parallel CI/CD having a successful Change management workflow is being covered successfully. Now Having the data transform from .json file through API and running a log Analytic query against that SRM.
• Another Big exposure to the service that is: working as the messengers between project and Azure Devops we were taking the advantage of App Logica and Flow, and fully have the automation services improvising Automated and have less manual hands involved on on the project, having was one of the milestone that we planed onto the iterations planning that we will be accomplishing.
• Create Sprint Cycle that would outline operations tolerance.
• Working with API on hand or having Agile team developer working on a API that would be a communication bridge, the ingredients of .json file and taking the key factors from SRM form which was submitted by the customer against request from the customer for the Demo product. As a Szure SME i was playing the face of project, i was making sure all the right functionality are working as promise. This workflow is one part of the automation process with parallel CI/CD having a successful Change management workflow is being covered successfully. Now Having the data tranforms from .jaso file through API and running a log Analytic query against that SRM,.
• Heavily involved in monthly workstation patching for a total of 74-75,000 workstations, as well as provide technical support for SCCM, perform Office and Windows 7 & 10 troubleshooting on Desktops and Laptops, and will work with team members to ensure effective and timely support available to all workstations within or outside compliance perimeter.
• Implemented and deployed schedule update management for Azure patching. For 2203 assets, over 188 subscriptions.
• Helping the business partner creating the blueprint for their dedicated subscription. Provisioning, governing, and aligning various services like Azure Active directory or Office 365 active directory for the subscription. Creating or giving the ownership of to a dedicated member.
• Creating Alerts and tags for various resources for Production or Testing subscription.
• Majority of covered role will be deploying business software (desktop/business applications) using SCCM, whereas the other 20% will be communicating with business users and helping with monthly patching.
• Worked as a Project Manager and Prioritize tasks in a timely manner to meet schedules and deadlines.
• As POPm Collaborate with business partners to ensure applications are operating successfully after deployment. Extensively involved in IT Change and Release Management for good standing customer relationships.
• Involved in Change acceptance testing for a new application or updated code before changes impact the production environment.
• Being coordinator and owner of the testing, Environment I was part of Building up and leading the Testing Team to the success of the project. Defining the scope of testing within the context of each release/delivery. Deploying and managing resources for testing. Applying the appropriate test measurements and metrics in the product and the Testing Team. Planning, deploying, and managing the testing effort for any given engagement.
• Playing a key figure in Azure DevOps position for Patching and Automation team. Getting the right accessibility and the consistency of CI/CD. Correcting the right information to make the deployment successful and having the deployment to the right subscription and management.
• Involved in implementing and stabilizing Automation Patching on Azure Platform, coordinate with Microsoft to make sure MMA agent and Hybrid Cloud workers are functioning as expected.
• Generate Statics and compliance report daily and transform the result to power BI for demonstration for Upper management for decision making view.
• Owner of Exclusion of assets from Monthly patching cycle.
• Generate weekly reports using Log Analytics against the assets that are enrolled on the Azure Platform.
• Involved in Provisioning of application ID when the business owner wanted to enroll on Cloud services.
• Experience deploying Cyber Art onto VM’s on Azure platform, involved in near to 144 services on Azure platform. Log Analytics, Kubernetes, containers, blob. Setting up CI/CD using Ansible runbook.
• Certified Agile SA, SSM, and Product Owner Product Manager.

Confidential, Houston, TX

Operational Analyst/Scrum Master

Responsibilities:

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal .
• Managing the overall operational, budgetary, and financial responsibilities and activities of the department.
• Designed & implemented end-to-end CI\CD process with Azure DevOps framework, Terraform, Git, ARM, Bash
• Azure administration support on Network, Subscription / Management Group, AAD, MFA, RBAC, Security Center, Policy
• Outline enterprise exist & to be added DevOps tools chain.
• Create and Deploy Ansible playbook.
• Organize and facilitate daily standup. As part of Agile methodology updating Azure Kanban board and with Jira for Backlogs, upcoming features, progress towards the ongoing work on the current iteration Epic, User Story, Features, or task.
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes, and best practices.
• Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant. Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability. Manage budgets and forecasts
• Generate Statics and compliance report daily and transform the result to power BI for demonstration for daily budgeting of incoming and outgoing stocks
• Perform quality controls and monitor production KPIs. Recruit, train and supervise staff. Find ways to increase quality of customer service

Confidential, Woodlands, TX

Endpoint Engineer/ SCCM Engineer Admin/Scrum Master

Responsibilities:

• Monitor existing systems to ensure structural integrity.
• Oversee the development and installation of new hardware and software
• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues
• Basic network troubleshooting pertaining to DNS, VLAN/subnet concepts. Provide technical direction to IT support staff
• Ability to script to enhance Infrastructure endpoint user experience
• Ensure constant availability of technical resources
• Design and implement security systems and redundant backups to maintain data safety
• Write custom scripts to reduce the need for human intervention
• Create and introduced various environment for Application for deployment towards production.
• Run data repairs on SQL queries on database on the Application Server.
• Integrate everyday functions with organizations standards and compliance. Creating Symantec EndPoint Protection domain making it a Primary server for SCCM
• Provide engineering, deployment, and transition to O&M services for a broad range of current and future Microsoft applications and technologies, or other third-party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office.
• Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating
• Familiarity with virtual environment and adopting PXE Windows image onto these VM.
• Enterprise deployment to end users.
• Ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements and technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, s, and service accounts monthly.

Confidential, Atlanta, GA

Application Packager/ System Analyst/ SCCM Engineer Admin

Responsibilities:

• Troubleshoots problems involving application infrastructure add-on software and performs Root Cause Analysis
• Follow standard processes for hardware, software, and project completion
• Perform and troubleshoot production Data Repairs using TOAD, Password Changes and Operational Changes for IT supported Key Financial Applications
• Completes CSS Off-Cycle production migration requests and performs scheduled Host and Client application releases in IBM mainframe.
• Performs scheduled Web, Batch, Citrix, and Client Server deliveries
• Utilized Flexera Admin studio for repackaging applications of Windows Installer (MSI). Creating MST for the MSI file pre-requisite from change management. Promoting application code changes to testing environment before being deployed to live servers.
• Played a heavy role in implementing and policing the ITIL workflow in the organization. Continues communication and collaboration with the customer to make sure a safe and functional delivery is being deployed to the production environment.
• Repackaging vendor or home-grown applications using Install Shield and Admin Studio 2016, creating transforms customizing MSI’s, adding Pre-Reqs, custom actions, Au3, VBScript, batch files, and PowerShell to customize installations. Creating shortcuts for the application according to client’s request.
• Creating or modifying the application entry CM12 for Application Catalog.
• Deployment of applications through various platforms through client’s needs. Rare change case would involve just deployment of a single code deployment towards prod. .Net and Java deployment did include additional tools and steps to be deployed and tested successfully.
• Process Batch Scheduling requests for applications scheduled in the JOBTRAC, AUTOSYS, OPALIS and Cron scheduling Tools.
• Coordinate and work with IOS to complete client requests to setup new applications in the AUTOSYS development and production environments.
• Changing and modifying with IIS involving the changing the Database of the application and changing which environment it would be connecting towards for Testing or for production. Resetting the application Pool or resarting of the application itself.
• Provide 1st level support for the Batch Scheduling tools and problem determination for the scheduled applications and coordinate the conversion of new applications to the scheduling tools.
• Monitors and supports the health, availability, response time of the CICS regions, IDMS regions and DB2 Subsystems and Batch throughput of the mainframe processor.
• Play a key role on maintaining the Power Bill Utility Web Application up and running 24/7 for Georgia Power.
• With the coordination from Microsoft, deploy Microsoft Monthly Security Patches to all workstation using SCCM.
• Virtualizing applications using VMware ThinApp 4.7. Hands on experience with App-V 5.0 for creating either new application packages or modifying the existing package through sequencing and deploying to Target destination.
• Responsible for centralized monitoring and controlling Production Application Support batch streams on the MVS mainframe and on the Windows and UNIX platforms
• Provide first line problem determinations and recovery for abends associated with applications by following procedures outlined by applications for activities associated with the abends.
• Monitor backup processes associated with disaster recovery for Business-Critical applications.
• Participated in Pilot run and Final Deployment of Windows 10 through CM12 to all workstations in the organization.
• Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating
• Using Operations Manager monitor multiple assets, devices, services, and applications. Used SCOM to check the health, performance, and availability for all monitored objects in the environment which helped with identifying and resolve problems on prod or Testing environment.
• Enterprise deployment to end users.
• Prioritize tasks in a timely manner to meet schedules and deadlines.
• Collaborate with business partner to ensure applications are operating successfully after deployment.
• Utilized BMC REMEDY and ITSM REMEDY for the ticketing systems. Report monthly incoming Ticketing request from remedy to the management. Managed ticketing, update, and incident through Service Now ITSM Application.
• Work with minimum to no supervision.

Environment: Windows Linux, IBM Mainframe, Window 2008 and 2012 servers, Citrix, SCCM 2012, SCOM

Confidential, Oak Brook Terrence, IL

SCCM Engineer Admin/ Software Packager

Responsibilities:

• Repackaging applications using Install shield Admin Studio 2011, creating transforms customizing MSI’s, adding Pre-Requisites, custom actions, VBScript, batch files, and PowerShell to customize installations.
• Created MST’s for Vendor MSI and customized it per requirement.
• Get involved in Change management and release for fulfill the ticketing
• Technical point of contact for other packagers.
• Create packages for Windows 7 physical and VDI Environment.
• Using SCOM monitor multiple assets, devices, services, and applications.
• Virtualizing applications using VMware ThinApp 5.0.
• Creating application / packages, test collections, Deployment types and Deployments in SCCM 2012 to test the package behavior when pushed through SCCM.
• Monitoring the Package distribution as well as package deployments.
• Build Query base collection as well as targeting the deployment for application upgrade
• Build application/packages for OSD deployment.
• Good working knowledge of SCCM reporting and SQL query.
• Troubleshooting package functionality by changing various package parameters for making them functional.
• Distribute the packages to the DP’s and troubleshoot any replication issues.
• Collaborate with App Owners to ensure applications are package properly within organization regulations and compliance, certified and tested in the UA or Production Replicated environment.

Tools: Install Shield 2011 Admin Studio 11.5, 11.0, SCCM, VMware ThinApp, PowerShell, VB Scripts, Batch Scripting, Auto IT Scripting, WISE Scripting, Novell, Group Policy Objects, Windows XP, and Windows 7, SQL, Remedy, VB Scripting

Confidential, San Jose, CA

Application packager

Responsibilities:

• Troubleshooting virtual package functionality by changing various package parameters for making it functional/useful.
• Virtualizing applications using App-V 4.6 SP1 for field sites.
• Creating packages, test collections and advertisements in SCCM 2007 to test the package behavior when pushed through SCCM.
• Testing the applications on both admin and non-admin user accounts and granting the possible rights for required components.
• Repackaging applications using InstallShield AdminStudio 2011, creating transforms, customizing MSIs, adding pre-reqs, custom actions, VBScripts, batch files and Auto It scripts to customize installations.
• Creating silent installations by utilizing various scripting techniques like VB Script, Auto It Scripting and Wise Script Editor.
• Troubleshooting and fixing issues by communicating with the users.
• Documenting all the changes in the issue log and OSD 360 for future troubleshooting.
• Creating the task sequences for applications and testing them as a part of imaging/post-imaging process.

Confidential, West Des Moines, IOWA

Software Packager

Responsibilities:

• Worked on application packaging for locked down windows XP and Windows 7 environment per the Enterprise Application Management (EAM) standards.
• Working with Wise Package Studio 8.0 for generating, configuring MSI’s/Transforms for creating customize Installations
• Used VMware Thinapp 4.6.1 for virtualizing applications like MS Office 2010, Opera other for specific LOBs
• Working with the requestors for gathering application configurations for the corresponding Thinapp and App-V applications.
• Hands on experience with App-V 4.6/4.6 SP1 for creating virtual packages as part of OS rollout for Win 7.
• Generated SHIMS for Virtual packages which required elevated rights on Win 7.
• Worked on VB Scripting, CMD/BAT scripting, ProcMon for configuring applications as per the requirements of the LOB.
• Strong experience on Win 7 folder & registry structure.
• Distributing packages, updates, core files, registries using SCCM 2007 R2.
• Creating new packages, collections & advertisements, modifying the existing objects in SCCM 2007.

Confidential, LA

Packaging Engineer

Responsibilities:

• Created Windows Installer setup packages (.MSI) using Wise Packaging Studio 8.0.
• Creating virtual application packages using VMware Thinapp 4.6.1 for Windows 7
• Used VMware Workstation 6.0 version to create and test MSI packages.
• Responsible for providing application packaging assistance to Re-package applications into MSI format using Wise Setup Capture for Deployment through SCCM.
• Extensively worked on creating MSI’s to support on Windows 7 Operating System.
• Extensively worked on Nested Installs.
• Used third party tools to set the permissions to the registries according to the requirement
• Worked on .REG files like creating/merging, debugging the invalid entries and working with existing Registry using VB Scripts etc.
• Written VB, Wise Scripts to customize the applications and used the scripts for editing registries.