SUMMARY:

Accomplished technology professional with over 20 - years experienced in building enterprise software systems using modern product management best practices. Results-oriented, decisive leader with proven success in aligning all aspects of information systems with company initiatives that include applications design, data warehousing, business intelligence (BI) reporting, predictive analytics, big data and cloud solutions. Extensive experience in building cutting-edge software utilizing a variety of project management methodologies including Waterfall, Agile, Hybrid, Scrum. Track record in implementing and supporting CRM and ERP systems along with working in start-up organizations and traditional corporations including financial, manufacturing, retail, energy and media. Core Competencies: Visionary Leadership, Key Partnership Development, Tactical Systems Planning and Budget Forecasting.

TECHNOLOGY EXPERTISE:

Applications: Essentials, Scriptcase, CA-Clarity, Oracle PPM, JIRA, MS/Office, QlikView, Tableau, Cognos.

Programming Languages: SQL, Java, JavaScript, HTML, PHP, Ajax, Python

Operating Systems: UNIX, LINUX, and Microsoft operating systems. DBMS Oracle, DB2, MS/SQL Server (SSIS, SSRS, SSAS), MYSQL, Teradata. Middleware SOAP, TIBCO, WebSphere, Apache, Tomcat, IIS, Cloud AWS; Snowflake ETL Jitterbit, Informatica, Talend. Looker

PROFESSIONAL EXPERIENCE:

Confidential

Technical Account Manager/ Delivery Manager, Cloud Operations

Responsibilities:

• Responsibilities included onboarding customers into Confidential 's AWS cloud-based Fraud and AML offering including requirements definition, business analysis, deployment, and testing.
• Directed multiple program-level initiatives through data acquisition, model optimization, and policy rules to improve the implementation process and timelines while providing exceptional value for customers through reduced Fraud and AML exposure.
• Supported internal and external sales organizations through educating prospective customers on implementation methodologies, product features and best practices
• Collaborated with R&D and Product teams to address customer feedback and prioritize features and enhancements while managing critical cross-functional processes and teams
• Interfaced with multiple global teams across different organizational functions such as AppOps, DevOps, Implementers, Business Analysts, and project managers to deliver and support multiple projects simultaneously
• Managed and supported high focus projects, providing guidance and oversight while serving as a senior technical escalation point
• Created and maintained project plans for the implementation of Cloud based Fraud & AML product - Confidential Fraud & AML Essentials (Wire, ACH, Deposit ATM and Employee Fraud solutions, WLF, SAM, CDD, and CTR). Provide executive level presentations, communications and program project status.
• Mentored/coached/trained staff
• Liaised with off-shore teams including developers and analysts to track upcoming activities.
• Managed the product pipeline, working with key stakeholders to prioritize and determine product enhancement releases.

Confidential, NY

Project Manager/Consultant

Responsibilities:

• Technical Account Manager for Confidential Essentials Cloud Hosting Solutions

Confidential, NY, NY

Delivery Manager, Hosting Operations

Responsibilities:

• Responsibilities included supporting the sales organization for the implementation of customer facing purchased infrastructure and software solutions through implementation.
• Gathered Business requirements utilizing a variety of methods including group and one-on-one sessions, interview, focus groups, workshops.
• Developed SQL, reports, dashboards, and Data extracts cloud.
• Maintained existing client relationships and build relationships with new clients.

Confidential, Woodbury, NY

IT Delivery Manager/Project Manager

Responsibilities:

• Responsibilities included coordinating deployments of new and updates to existing products, working with business and technology to ensure proper environment configuration, coordinate, schedule and communicate new release updates for major and minor updates utilizing CA-Clarity PPM, MS Project, Rally.
• Implemented business intelligence platform utilizing AWS’s cloud database services including (AWS's cloud database services (Amazon Redshift, RDS, S3).
• Provided leadership, oversight, mentoring to programmers, analyst and engineer staff members.
• Communicated project status, issues, various metrics (financial, resource etc.) to stakeholders and leadership team.
• Tracked, manage and control all aspects of projects, including tracking risks and issues, setting deadlines, assigning responsibilities, monitoring and summarizing progress against plans. Communicate project status, progress on deliverables, and risks/issues to stakeholders and leadership. Responsible for full life cycle planning and management of multiple IT projects to ensure on-time, within budget, completion.
• Provided Financial management budgets including providing managing (actual vs. planned) and forecasts including providing transparency to variance.

Confidential, New York, NY

Consultant/ Business Analyst/PM

Responsibilities:

• Managed and directed and SAP ERP solution including vendor selection process, SOW preparation, preparing board material and financial metrics.
• Managed staff including area and project managers, analysts and developers.

Confidential, New York, NY

Delivery Manager/ Project Manager

Responsibilities:

• Responsibilities included managing multiple projects with cross-functional teams, on and off-shore utilizing Agile, Waterfall and hybrid software development methodologies, CA-Clarity PPM, MS Project.
• Managed the replacement of the corporate learning management system to a Cloud based solution (LMS - Plateau to SumTotal) improving visibility of course, student, and revenue information for the business to analyze internal and external customer activity.
• Managed the development of the enterprise information warehouse (EIW) staging, integrating a single source of data from multiple source systems including SFDC, SAP utilizing Informatica, Teradata.
• Ensured that projects align with CA compliance policies regarding security (Siteminder, Active Directory, LDAP) and governance processes.
• Provided recommendations for infrastructure and applications configuration by performing buy vs. build analysis to determine if business requests fit to the company’s Cloud first strategy utilizing AWS.
• Implemented a self-service business intelligence model utilizing Qlikview that enable the business (product operations, sales, and marketing) to create and provide executive management with the latest forecasts through web-based reporting dashboards leveraging data from SFDC, SAP and the enterprise information warehouse (EIW).
• Managed 23 on and off-shore IT staff members. Responsible for hiring, training, guidance and career development.
• Maintained IT Financial management, budgets, forecasts relative to IT development.
• Managed hardware, maintenance agreements, licenses and software vendor relationships.

Confidential, New York, NY

Vice President - Fraud Strategy and Execution

Responsibilities:

• Managed the customization and implementation of Confidential fraud detection and prevention solutions providing fraud saves, enhanced customer confidence of new and existing products and services including Credit Cards, ATM, Debit PIN/SIG, and Online transactions utilizing Confidential RCM AIS, designer and Web solutions, Ab Initio.
• Managed company’s daily ACH processing, Managed Debit Card, remote deposit capture, branch and online banking applications enhancements.
• Developed process flows, Queries, Views, and reports.
• Developed business policy rules for manual and systemic treatments of transaction activity.
• Strategic alignment with Business and IT users to develop and document functional specifications.
• Managed data warehouse team to develop fraud data warehouse to drive business and policy rules reporting and analytics for improved detection, providing visibility to change in behavior, rapid movement of funds and escalation of inactive funds.
• Collaborated with the client area’s including bankers and support areas to gather requirements, manage expectations, and provide project updates.