SUMMARY:

• A Siebel 8 certified consultant with over 20 years experience in Tools configuration and Siebel implementations.
• A well - rounded self-starter who consistently achieves ambitious objectives on schedule and within budget.
• Demonstrates incisive leadership, analysis, design, organization and communication skills. Outstanding interpersonal skills.

TECHNICAL SKILLS:

Siebel: Sales, Call Center, Service, Professional Services, eService, Marketing modules.

Tools: configuration, Actuate reporting, server administration, Siebel VB, Workflow, Business Services, Siebel Anywhere, Email Manager/Response, Fulcrum Search, SmartScripts.

Programming Languages: MS Visual Basic, Siebel Visual Basic, Siebel eScript

Relational Databases: MS-SQL Server, Oracle

Operating Systems: DOS, Windows (95/98/NT/2000), Novell

Desktop Applications: MS-Office, Wordperfect Suite

PROFESSIONAL EXPERIENCE:

Siebel Developer

Confidential

Responsibilities:

• Responsible for requirements, design, configuration of Order Management, Accounts, Service Requests, Products, Configurator, related mission critical interfaces, and global development team.
• Tools configuration, eScript, web services, VBC, ABO OM workflows.
• EAI in an end-to-end Oracle stack (Siebel, AIA, UIM, OSM, BRM, IUM).
• Extensive SQL coding for reporting, ETL, and mass data updates.
• CTI; configurations, commands, command data, subcommands, event handlers.
• Senior Developer for highly customized v7.5 to v7.8 upgrade.
• Responsible for Tools configuration, extensive eScript.
• Extensive EAI development/maintenance with associated inbound and outbound integration objects, workflows, business services for interfaces with JCAPS/Oracle 11i.
• Significant Oracle SQL script development to support workflow maintenance, ad-hoc change requests.

Senior Siebel Developer

Confidential

Responsibilities:

• Siebel development using SIA Telecommunications Wireless vertical version 7.7.2.
• Responsible for Tools configuration and eScript implementation to meet design document and use case requirements.
• Create Tools configuration and eScript design documents from use case documents.
• Configuration of Siebel business object, business component, business service, workflow objects and all user interface objects.
• Extensive knowledge of the Siebel data model including base tables, intersection tables, custom tables and back-end SQL verification.
• Responsible for all Siebel development and production support.
• Custom interfaces with SAP using external VB programs, EDI transaction brokers, EAI adapters, integration objects, business services, and workflow process.
• Configuration of Account, Contact, Opportunity, Quote, Orders and Service Request modules.

Technical Lead

Confidential

Responsibilities:

• Configuration team member for national 1000+ user client Siebel Call Center environment. Highly customized with extensive use of VB and 3rd party integration tools; WebMethods and Oracle.
• Lead position on Siebel Tools configuration team for multi-national 200+ user client deployment and subsequent upgrades. Achieved 100% success rate on deliverable functionality and deadlines.
• Brought into existing configuration team to evaluate data architecture. Recommendations included configuration changes to reduce data redundancy and improve enterprise-wide data visibility.
• Directed Siebel Sales and Call Center discovery phase user interviews.
• Developed implementation scope and milestone documentation for client senior management use.
• Deep expertise in Siebel Tools configuration, Siebel Visual Basic, and Workflow Manager in both Oracle and MS-SQL Server environments.
• Significant experience with Actuate report development and Actuate Basic coding.
• Performed critical Siebel server administration tasks such as, database generation, trigger generation, establishing new users and troubleshooting server task problems.
• Conducted company-wide for Siebel Call Center representatives, engineers and managers.

Siebel Consultant

Confidential

Responsibilities:

• Responsible for Siebel Tools configuration, Siebel Visual Basic coding, Workflow Manager configuration, eService and Email Agent configuration and administration in MS-SQL Server environment.
• Responsible for critical Siebel server administration tasks such as, database generation, trigger generation, establishing new users and troubleshooting server task problems.
• Responsible for directing project team activities to prepare and upgrade the development environment
• Responsible for prioritizing upgrade issues and appropriate resolution
• Provided status and project management reporting to senior management
• Responsible for preparing and upgrading production environment
• Designed and coded MS-Visual Basic middle-ware application to provide Siebel data to Solomon accounting system and to extract Solomon accounting data and integrate into Siebel database.
• Used EIM for initial data load and then VB middle-ware application for subsequent data transfers.
• Responsible for Siebel Tools configuration and Siebel Visual Basic coding in MS-SQL Server environment.
• Responsible for critical Siebel server administration tasks such as, database generation, trigger generation, establishing new users and troubleshooting server task problems.

Business Analyst

Confidential

Responsibilities:

• Business Analysis deliverables
• Business Process Re-engineering deliverables
• Operational readiness and workflow analysis deliverables
• Multi-state Project Management
• Operational Reporting and Work Assignments
• Management Reporting
• Long-term Forecasting
• Disaster Recovery Planning
• Reporting trend analysis on referrals received vs. referrals completed, referral exception, turn-around-time and eligibility exception reporting.
• Designed, coded and implemented data entry mechanism for eligibility systems supporting three states, reducing administrative expenses by $100,000 annually. Developed materials and trained 25 staff members on use of systems.

Network Administration

Confidential

Responsibilities:

• Daily operations and strategic planning of enterprise Novell/Windows NT networks
• Help desk support
• Complete software, hardware and telecommunications support
• System conversions and upgrades
• Business needs analysis, recommendation, purchase, documentation,, installation and maintenance of mission critical applications

Business Analyst/Project Manager

Confidential

Responsibilities:

• Multi-state project management
• Work assignments, performance appraisals, management reporting, budgeting,, long-term forecasting and disaster recovery planning for staff of 12 analysts
• Business analysis deliverables
• Designed and conducted courses in structured analysis, Word Perfect, Intro. To TSO, Intro to JCL and Knowledgeware CASE tool classes for project analysts and support staff.