SUMMARY:

• Passionate in helping people and organizations work more effectively, efficiently, and profitably. Whether I am leading initiatives in IT or in business operations
• I am always seeking - and finding - better ways to empower people and teams, reduce costs, and drive profitability and business growth.
• My and experience in serving commercial and federal enterprises enable me to bring valuable perspective and deliver tailored solutions.
• Key skills include: Business operations management, IT management, Change management, Process improvements
• Agile coaching, Product delivery, Leading hardware, software development initiatives, talent development, and team leadership.

TECHNICAL SKILLS:

Programming: .NET, Angular, C,, JavaScript, and Visual Basic

Storage: Box, Dropbox, Google Drive, NetApp, and OneDrive

Graphics & Multimedia: Visio

Application Servers: Apache Web Server, JBoss, Node.js, Tomcat, and Weblogic

Process Management: Agile, Change Management, CMMI, ITIL, ISO 9000, QA / Quality Assurance, Scrum, Kanban, S@S (Scrum at Scale), SAFe (Scaled Agile Framework), ALC (Agile Life Cycle) and SDLC (System Development Life Cycle)

Enterprise Applications: JIRA, Confluence, Peoplesoft, Rally, VersionOne, Sharepoint, ServiceNow and SAP

Cloud/Virtualization: Amazon S3/Amazon AWS, iCloud, and MicroStrategy

Healthcare IT Skills: Cerner, EPIC, HL7, and Next Gen

Mobile: Android OS, Apple iOS, iPad, iPhone, and Apple watch

Big Data: Tableau, Hadoop, and Splunk

PROFESSIONAL EXPERIENCE:

Confidential - Linthicum, MD

Staff Systems Engineer/ Enterprise Agile Coach

Responsibilities:

• Lead programs in their adoption of Agile practices
• Meet with Division Engineering Leads to identify priorities and set transition plans
• Help grow and mature Northrop Grumman Agile Framework
• Responsible for developing, maintaining, and continuously improving standard agile methodologies, policies, and procedures for an Agile, iterative solution lifecycle, from an executable architecture, concept development, iterative design, production, delivery, deployment, and maintenance
• Provide open enrollment
• Run Scrum Master Community of Practice 8 week boot camp for new Scrum Masters
• Lead the efforts of developing Lean Agile engineering and management best practices, metrics.
• Conduct Scrum team, product backlog and retrospective workshops, Lean Agile development workshops

Confidential - Windsor Mill, MD

Senior Scrum Master/ Agile Coach

Responsibilities:

• Provide advice and guidance in area(s) of responsibility to one or more segments of OS and SSA.
• Assist components in implementing new or revised procedures and guidelines and assures that they conform to OS systems initiatives and objectives.
• Provide ongoing evaluation of activities in functional area(s) of responsibility. Identify the need for changes in operation, emphasis, priorities, planning, or methodologies and makes recommendations to remedy the situation.
• Represent OPPM for assigned projects in meetings and discussions with representatives of industry, advisory committees, other agencies and various public and private organizations.
• Respond to customer feedback in order to develop and maintain agile methods. Participates in all ceremonies, awareness sessions and workgroups.
• Create, proofread and review user stories and documentation. Maintain and update agile documentation.
• Receive and respond to internal/external SSA customer’s feedback or concerns. Provide guidance and awareness sessions on the agile lifecycles.
• Use analytical techniques to resolve problems and develop processes for resolving issues. Analyze conditions thoroughly and provide recommendation to project teams and executives.
• Use tools such VersionOne to document user stories. Work with project teams, component PM's and executives to improve agile practices.
• Make recommendations to executives, PM's and artifact owners on the agile lifecycle. Effectively communicate agile standards and practices to the Systems community.
• Maintain accurate records and timekeeping. Handles PII and safeguards.
• Take the initiative to assist others on agile practices. Work with diversified teams to accomplish a goal.
• Attend awareness sessions, lunch and learns, on the job and VODs. On the job, work with other team members to learn new tasks.
• Constantly apply knowledge to agile processes. Translate technical terminology into plain writing instructions.
• Performs statistical analysis, answers questions, use data to analyze and solve problems. Use data to analyze and solve problems.
• Lead and attends all agile ceremonies. Self-organized and able to motivate and guide a team.
• Complete assignments within two week sprints. Diffuses tense situations in a team setting.
• Maintain relationships with the Systems community and collaborate to gather agile requirements. Completes tasks/assignments timely and assists others with task assignments.

Confidential - Windsor Mill, MD

Senior Scrum Master/ Lead Business Analyst

Responsibilities:

• Scrum Master on multiple high visibility CMS projects; ACA (Affordable Care Act), QRUR (Quality Resource & Use Report, Value Modifier and QPP (Quality Payment Program).
• Facilitate transition of projects from Waterfall methodology to Agile methodology with technical user stories.
• Serve as a liaison between the business and IT organizations in the development of new IT solutions and enhancements to existing applications.
• Led Scrum ceremonies including; Sprint planning, sprint reviews, and retrospectives with development team.
• Contribute to technical briefings and reports; participate in meetings and walkthroughs; analyze problems and provide solutions.
• Facilitate meetings and discussions with internal and external stakeholders as needed during the project lifecycle.
• Create and update all project and program documentation throughout all phases of SDLC i.e. Detailed functional design, Use case scenarios, Interface control documents, Requirements traceability matrix, User guides, and project documents.
• Subject Matter Expert for MicroStrategy reporting tools
• Develop & Outreach materials including user guides, and other external communications.

Confidential - Charlotte, NC

Senior Scrum Master/ Project Manager (Consultant)

Responsibilities:

• Manage the project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
• Coordinate project schedule of 300 Confidential applications needed to migrate to new AppDynamics Performance Monitoring tool through EOY 2017. Report and maintain schedule of 5000 applications migration across enterprise.
• Gather business requirements for multiple LOBs and define a go forward BCP strategy.
• Cloud installations including implementation on BCP servers.
• Assign AppDynamics internal team new tool roll out and teams on how to use it.
• Identify reporting requirement of legacy systems, including dependencies like shutting down Interscope or Dynatrace tools that are currently in place and have to be turned off at the same time.
• Assess project issues and develop resolutions to meet productivity, quality, and client goals objectives.
• Product Data Management/Product Lifecycle Management Systems
• Led Scrum of scrums calls on weekly basis to measure benchmarks of individual scrum teams.
• Recommended updates to mobile OS based on client experience

Confidential - Windsor Mill, MD

Scrum Master/ Senior Business Process Consultant

Responsibilities:

• Collaborate with Scrum development team members to build products according to the customer goals. Contribute to creation of scrum artifacts, e.g. product backlog, sprint backlog.
• Conduct research and analysis to gather and document requirements.
• Led Scrum ceremonies from planning, retrospectives, and sprint review meetings with clients.
• Providing business expertise to effectively identify, document, and adapt functional business processes and requirements.
• Provide business process/requirements support for the following activities throughout all phases of Agile methodology: contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; and conducting research.
• Interact with stakeholders and conduct Joint Application Development (JAD) sessions to solicit user and business requirements.
• Conduct Gap Analysis, Data Mapping and develop Data Conversion specification to modernize legacy systems.
• Develop statements of work (SOW) and Basis of Estimates (BOE).
• Knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process. Understanding the role in HIPAA compliance and able to execute that role in an effective manner.
• Manage requirements in Application Lifecycle Management and generate requirements documents.
• Documenting of Logic Diagrams in Visio, Detailed Functional Requirements, and Software Requirements Specifications.
• Assisted in development of mobile solutions in iOS and Android

Confidential - Fells Point, MD

Senior Analyst/ Project Manager

Responsibilities:

• Led development team into Scrum framework
• Operated under Client Data Management team; responsible for the on-boarding team of new and organic clients and ensuring that all documents are received, accounts, reports and entitlements are set up prior to the client’s scheduled launch date.
• Liaise with other downstream stream teams to ensure they acknowledge and make the appropriate action when a new client account is opened.
• Led Scrum ceremonies from planning, retrospectives, and spring review meetings with clients.
• Interact with stakeholders and conduct Joint Application Development (JAD) sessions to solicit user and business requirements.
• The team’s responsibilities also include maintaining referential data throughout the life-cycle of the relationship up to and including account closure - ensuring entitlements and relationships are inactivated, contacts are removed, and reports are deleted. The Global Client Data Management team is structured into distinct functional groups aligned with complexity; Data Creation and Data Maintenance.
• Assisted in development of mobile solutions in iOS and Android

Confidential - Hunt Valley, MD

Scrum Master/ Analyst

Responsibilities:

• Led development team into Scrum framework on multiple new development projects
• Provided excellent customer service and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain team.
• Used analytical tools, reports, and partnerships to identify operational gaps and develop sustainable supply chain solutions which maximize internal and external efficiency.
• Represented Supply Chain with customers and dedicatedcustomer team to provide logistics expertise and assess initiativeswhile balancing service and cost.
• Presented ideas and supporting analysis to customersto maximize logistical efficiencies.
• Analyzed customer and logistics data to includeservice performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise AccountManagers and CS Manager on order status, issues or outlook.
• Ensured customer satisfaction through processingcomplaints, answering questions, tracking shipments and by proactivelymaking calls to existing customers inquiring on satisfaction levels,analyzing order patterns, shipping alternatives, additional information,etc.
• Investigated and helped to implement proactivemethods for continuous improvement by participating in data analysis and forming corrective action plans for improving service, decreasingdelivered costs, reducing detention, improving bracket/tier/MOQ/servicestrategy compliance and other key supply chain initiatives and policies.
• Utilizing analytical tools, systems, data, and reportsto identify and lead service improvements with assigned customer and CCI initiatives.
• Utilized analytical tools, systems, data, and reportsto identify and lead service improvements with assigned customer and CCI initiatives.
• Created reports by extracting data SAP software into Microsoft Excel. Advanced understanding of pivot tables and macros to create efficiency reports.
• Used SQL queries and MS Excel to prepare and verify performance scorecards.

Confidential - Philadelphia, PA

Deputy Project Manager/ Analyst

Responsibilities:

• Adopted Scrum and Kanban framework
• Developed presentations in MS Powerpoint and conduct briefings with project stakeholders.
• Analyzed system requirements and developed a Test Plan for System Testing using Application Lifecycle Management.
• Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application.
• Interacted with stakeholders and conduct Joint Application Development sessions to solicit user and business requirements. Interface with the customer on a daily basis.
• Executed test cases in a timely manner, and evaluated and researched critical problems and questions to determine root cause.
• Developed new test cases for items new requirements and enhancements, established standards and measured benchmarks for critical functions.
• CreatedTSQL, PL/SQL Scripts for improving the performance of the System.
• Developed Software Development Lifecycle documents including As-Is and To-Be business processes, screen mockups, and use cases.
• Submitted estimates to management based on evaluation of new requirements and develop and debug automated test scripts.
• Defect tracking and bug reporting using Quality Center.
• Createdtestplans, scripts andtestcases in accordance with business functional requirements.
• Involved inSQLservertestingby doing code compliancetesting, performancetestingand integration testing.
• Performed Regression Testing by executing QTP scripts based on the business process.
• Conducted and monitored systems interface testing and coordinated the involvement of the interfaced applications on assigned products.
• Tracked the status of change request. Document meeting minutes.
• Performed software web testing for multi-family lending groupcommercial loanorigination packages.
• Performed Functional, Regression and Integration testing of various modules of the applications.
• Developed strategies with Quality Assurance group to implement Test Cases in Quality Center.
• Written SQL queries to perform Backend and Database Integrity Testing
• Actively took part in weekly status meetings and also informed the upper management about various issues arising from testing and informed about testing status and issues.
• Testing ETL sessions and PL/SQL scripts for multiple feeds and multiple LOBS'.
• Reported outstanding bugs, followed up bug fixes, conducted review of existing test scenarios and assessed the need for their enhancement.
• Reviewed various Project Change Requests to assess its impact on QA Schedule and submitted its impact to the Project Management.
• Performed back-end testing of the entire application to ensure data integrity.
• Interfaced with development team to point out bugs and retest fixed bugs.
• Prepared QA Audit Test Report at the completion of the project.
• Highly proficient in using Microsoft excel, word, MS Project, MS PowerPoint, MS Visio
• Environment: Quality Center, MS Office, J2EE, XML, TSQL, UNIX, SQL Server Management Studio

Confidential - Owings Mills, MD

Business Analyst

Responsibilities:

• Consult within the IT organization to integrate activities with business units, corporate departments, and IT departments to ensure the successful implementation and support of project efforts.

  Support execution of multiple IT centric projects, leading special projects spanning across the IT Division, including, but not limited to:

• Development of IT annual plan in accordance with Corporate planning schedule
• Development of IT Strategic and tactical plan for Vendor management and IT Temp Services process
• Vendor management efforts pertaining to sourcing
• Subcontracting and vendor evaluation studies pertaining to the IT organization
• Develop efficient and effective solutions to implement new technologies and work processes
• Drive process reengineering efforts through cooperation and coordination within IT Applications, IT Architecture and IT Operations.

Confidential - Columbia, MD

Junior Process Analyst

Responsibilities:

• Act as a liaison between the client area and technical organization by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems.
• Works with user groups to provide, resolve questions, assess user needs and recommend changes to the automated systems.
• Works independently with considerable latitude, compiles, analyzes and interprets data to make strategic and tactical recommendations to business managers.
• Leads and/or participates in projects related to the efficient processing and analysis of historic bond performance within the TRMBS department.
• Completes process analyses, evaluations, and implementation of process improvements.
• Identifies solutions for processing control gaps and creates automated solutions.
• Develop Software Development Lifecycle (SDLC documents including As-Is and To-Be business processes, screen mock-ups, and use cases).
• Develop functional and design requirements documents.