SUMMARY

• 8 Years of experience in end - to-end implementations of various Projects in ERP, CRM.
• Worked as Senior Business Analyst and experience on Data Warehouse, Reporting, Data Mining, Data Extraction, Data Analysis.
• Extensive experience in different implementation methodologies like AIM(Oracle), Agile, ScrumFall, Waterfall, Pivotal.
• Knowledge on standard SDLC processes.
• Proficient in Project Management Tools like TFS, JIRA, SharePoint, Changepoint, Confluence, Cucumber, Pivotal Tracker, Remedy, SmartSheet.
• ExcellentProject Management, functionalskills. Worked onall phases of Projects like Planning (Definition, Scope, Operations Analysis, Requirements Analysis, Gap Analysis), Budgeting (Resource Planning and Allocation), Architecture (Design, Tools), Execution (Design, Build) and Transition (Production cut over, support and maintenance) of ERP and CRM Projects.
• Thorough understanding of technical aspects of System Integrations and their upstream and downstream implications.
• Data Steward teh intake, standardization of and reporting of large health care claims data sets from various health plans.
• Experience in Project Coordination and developing partnerships and Data Quality, Data Profiling, Data Migrations.
• Good Project Management, Leadership, Communication, client facing and Presentation skills. Conducted Project bid demos, CRPs and UAT, showcasing.
• Ability to present ideas in business-friendly and user-friendly language to end users and Senior Management.
• Excellent good Analytical, Problem Solving skills and a desire to develop new skills.
• Ability to exercise independent and autonomous judgment when dealing wif competing priorities and initiatives, while keeping management well informed of issues, progress, and resolution.
• Responsive to customer needs and highly motivated to improve teh processes of teh organization.
• A team player outlook wif teh ability to work well wif peers.
• Strong prioritization, communication and multi-tasking skills to work in fast paced and dynamic environments.
• Ability to succinctly describe problems and solutions in an audience appropriate manner.
• Exceptional attention to detail wif demonstrated critical thinking/problem solving skills.
• Experience in highly Complex Projects, systems, and initiatives.
• Experience working wif XML, SQL, JSON, Excel.
• X Knowledge ofSOX ITcontrols over financial reporting andPCICompliance and SOD access controls.
• Knowledge of Enterprise Content Management and Workflow software packages such as FileNet P8, Docfinity, On Base, Tower or other imaging and Workflow Business Solutions.

PROFESSIONAL EXPERIENCE

ERP Senior Business Systems Analyst

Confidential

Responsibilities:

• As teh Confidential for Oracle ERP - Owned teh functional design of Order Import, Order Management, Fulfillment and Workflow processes.
• As teh Confidential of Oracle ERP Integrations - Designed, implemented and owned interfaces of Oracle ERP wif Organization Siebel, EBTax and Vertex or Sabrix which was teh front-end application for Organization.
• Also designed, implemented and owned interfaces to Organization Fulfillment systems, Product Data, Incentive compensation systems which required complex analysis due to sensitive data masking as teh information relay was outside teh Organization Networks.
• Thoroughly reviewed and trained in teh data security protocols as per teh Organization guidelines and coordinated Business Work Shops to gather requirements. Architected teh new system to best utilize current Organization System process and revised them as needed to meet teh Organization Security guidelines.
• Translated business requirements into sufficient Technical Specifications and collaborate wif engineering/solution design resources to ensure these specifications are documented accurately
• Documented and maintained Technical Resources (e.g., guides, reference documentation, etc.) related to product infrastructure.
• Collaborated wif teh Senior Manager of Product Analysis and teh AVP of Program Delivery to identify and implement opportunities to improve teh overall quality and efficiency of delivery.
• Provided recommendations on best practices and worked wif other team members to implement initiatives.
• Analyzed business needs to determine technical requirements and identified impacted areas/systems/processes and evaluated alternative solutions.

Business System Analyst

Confidential

Responsibilities:

• Supported enterprise initiatives for assigned loan origination capabilities (e.g. SailPoint identity Access Management Integration, Citrix upgrades, etc.)
• Collaborated wif technology, business and QA team to build LOS (Loan Origination Systems)
• Loan Origination Enhancements and Testing in support of DNA implementation
• Implemented and maintained adequate internal controls over Loan Origination systems.
• Governance, Risk and Compliance (GRC) Area and created mapping to ensure all personnel have access to teh IT system limited by need and role.
• Researched and involves appropriate parties to resolve more complex business and technical issues.
• Continuously assessed systems as business direction changed for impacts to existing designs. Evaluated teh impacts and worked to determine teh best solution.
• Provided consultative support for teh systems wifin their product family.
• Work wif Application Development to troubleshoot development and production issues, maintain security levels and manage teh flow between regions throughout teh development process.
• Established disaster recovery procedures and conducted breach of security drills.
• Communicated product roadmaps across teh enterprise.
• Ensured SOX, SOC2, and ICFR controls and audit documentation are maintained and updated as necessary.
• Create detailed documentation as part of data integration technology project, which includes: Interface Specifications (ISD), Functional Specification sets (FSD) and Data Integration Mappings to guide Developers ETL (Extraction-Transformation-Load) technical design documents, and QA (Quality Assurance) test cases creation.
• Owned User Training and Documentation on new processes on new systems.
• Used SQL for troubleshooting and Data Extracts.
• Worked wif Business Owners and Key Stakeholders to gather/document business requirements wif exceptional quality.
• Manages Third Party Vendor Relationships through teh TPM lifecycle
• Owned teh FICO upgrade and remaining remediation plan.
• Coordinated wif teh Business for CS Documents Rollout.
• Worked wif Finance, Regulatory, Risk, Treasury and Tax understanding end to end processes for Payment Processing and Reporting process flows.
• Owned chart of accounts and mapping requirements including parameterization to set-up in transactional system.

Business System Analyst

Confidential

Responsibilities:

• Experience and In-depth knowledge of Claim Adjudication process.
• Work wif new EMRs to sandbox test work flows.
• Conducting analysis of alternatives, recommendations, and Data Mapping Create end user training material and operational documentation.
• Worked wif Business and IT to design teh process flow to efficiently update Patient/User/Provider record information.
• Experience in manipulation of 837/835 EDI /XML files including segments and loops to generate a wide variety of valid claims.
• Wrote SQL queries for retrieval of required from multi-database environment.
• Responsible gathering and defining Business (BRD) and Functional (FRD) requirements.
• Ability to execute all phases of teh testing process in a multi-server environment. Requires teh ability to define and maintain testing environments and/or configuration.
• Hands on UNIX knowledge to write and execute queries would be preferred. Ability to write scripts to run queries in an automated fashion would be a plus.
• Familiar wif FHIR, HL7.
• Prepared complex test strategies to ensure comprehensive coverage of system components and interfaces; provides SME level expertise and recommends test strategies and scenarios for junior level analysts.
• Prepared detailed system requirements and assisted in functional design solutions for new products/functionality and Enhancements to existing products/functionality.
• Provided oversight and final review of design specification.
• Reviewed Functional design documents to ensure that they clearly explain teh work expectations.
• Researched and involves appropriate parties to resolve more complex business and technical issues.
• Continuously assessed systems as business direction changed for impacts to existing designs. Evaluated teh impacts and worked to determine teh best solution.

Business Analyst

Confidential

Responsibilities:

• Participated in various System Bootcamps to evaluate and leverage teh new functionality available in Oracle R12 for various modules like iStore, Order Management, Shipping, Service Contracts, Install Base and TCA.
• Coordinated Business WorkShops to gather requirements. Architected teh new system to best utilize teh out of teh box oracle R12 Functionality for Order Management, Pricing, Inventory, Service Contracts and Installed Base.
• Responsible gathering and defining Business (BRD) and Functional (FRD) requirements.
• Was responsible for consensus and relationship building between Business, IT teams and BRM,s.
• Participated in setup, maintenance, and execution of software tests.
• Gathered requirements, uploading test cases, scheduling test cases and reporting defects.
• Owned User Training and Documentation on new processes on new systems.
• Used SQL for troubleshooting and Data Extracts.
• Provided input into forecasting and Project-Planning for Scope/Requirements documents and/or Vendor Contracts to minimize risk to on time, cost TEMPeffective solution fulfillment.
• Worked wif partners to capture requirements in a standard format that can serve as teh foundation for developing Technical Documentation.
• Used SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
• Prepared crosswalks for transforming input data to output wif application of rules
• Worked wif Developers and other IT staff to determine System Components and Functional Flow of components and data between components.
• Validated teh design documentation wif teh appropriate parties and received approval on these documents.
• Partnered wif developers and other IT staff to ensure teh design fulfills Business and Technical Requirements.
• Responsible for relationship management responsibilities for assigned vendors.
• Prepared technical documentation and deliverables including Flow charts, Models, and Procedures, User guides, Scorecards and Reporting.
• Developed Test scenarios & Test cases, performs Test executions for various system components.
• Prepared complex test strategies to ensure comprehensive coverage of system components and interfaces; provides SME level expertise and recommends test strategies and scenarios for junior level analysts.
• Developed and documents vetted Contingency plans in case of risks or Roadblocks.
• Ensured adherence to Practices, Standards, Policies and Procedures.
• Lead a Systematic Process for capturing requirements.