SUMMARY

• Business Analyst with over 5+ years of progressive experience actively involved in Insurance domain.
• Worked in Software Development Life Cycle (SDLC) methodologies such as Waterfall and Agile/Scrum.
• Worked throughout SDLC process from initiation/discovery phase to production release and provided post production support.
• Highly experienced in Doors/Rally/JIRA/HPALM for requirements management and defects tracking.
• Experience in documenting, analyzing, and producing key documents such as Business Requirements Document (BRD), Functional Requirements Document (FRD), and System Requirement documents (SRD), Requirements Traceability Matrix (RTM) and Data Dictionary.
• Experienced in working throughout teh project lifecycle, starting from teh initiation phase to project go - live and providing post production support.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email services according to teh functional needs of teh application.
• Experience in working with PMO office for facilitating in managing multiple projects by monitoring project milestones, highlighting project progress, risk/issues and maintaining an appropriate level of project progress reporting.
• Extensive experience in project management tools such as MS Project, Daptive. Experience in creating key project management artifacts such as Project Charter, developing business case, RACI matrixes, project roadmaps and WBS.
• Business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Extensive Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administrator.
• Expert in Insurance Technology solutions like Guidewire suite and PEGA with in-depth knowledge in teh Underwriting, policy administration, billing, rating, reinsurance and claims process.
• Expertise in understanding Policy Administration System using Guidewire PolicyCenter especially in Commercial Lines (Business owners, Worker's Compensation, Business Auto).
• Setup a community in Salesforce using community builder with Salesforce standard template Napili for customer service community
• Experience conducting User Acceptance Testing (UAT) and writing test cases for teh same.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, UML, RAD

Business Modeling Tools: Rational Rose, MS Visio

Bug Reporting Tools: Rational ClearQuest, Quality Center, TestDirector

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational ClearQuest, TestDirector

Operating Systems: Windows NT/XP/2000, UNIX

Quality Assurance: Software Application Testing Life Cycle

Business Applications: MS Project, Microsoft Office Suite, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Guidewire Business Analyst

Responsibilities:

• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Created various Reports (mainly summary, matrix) and different kinds of Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization's need.
• Involved in mentoring specific projects in application of teh new SDLC based on teh Agile Unified Process, especially from teh project management, requirements and architecture perspectives.
• Involved in a broad range of solutions around Policy Administration System implementation from full project ownership to providing critical solution accelerators
• Attended requirements gathering sessions with teh customer based on user feedback and new enhancements, which were entered into JIRA and tracked for future releases.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Utilized teh guidelines and artifacts of teh Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire ClaimCenter Integration in different iterations and phases of teh Software Development Life Cycle (SDLC).
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Created User Stories based on teh discussions with SME's for teh customization of Guidewire Product for teh Policy center application, Billing Center and Claims Center.
• Proven skills in software development projects, preferably within Scrum/Agile experience.
• Centralized teh policy creation by integrating Guidewire PolicyCenter with Guidewire Claim Center Systems, Billing System and other existing system supporting operations.
• Analysis and documentation of teh business requirements for Policy conversion to Guidewire PolicyCenter at teh time of renewal.
• Worked with Salesforce IDP team for Single-sign on implementation.
• Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout teh project.
• Teh application would let customers submit online claims for Workers Compensation Property and Casualty and teh Non- workers Compensation.
• Worked as Senior Salesforce Developer includes monitoring teh team activities and experience in offshore - onsite model.
• Identified teh organizational needs and provided suitable agile system based solutions.
• Ensured all bugs, requirements, mockups and test cases are logged with adequate information into JIRA to assist developers and teh team in developing a sound product based on customer standards.
• Understanding of various aspects of Insurance business like documentation of New Business, policy administration, Sales and Marketing, Accounting, Actuarial, Underwriting, Claims, Products Pricing, Quality, Risk Analysis
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Used Guidewire for Claim Center (claim lifecycle), Policy Center (policy lifecycle), and Billing Center (invoicing and payment lifecycle).
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of BillingCenter and Claim center over teh existing billing and claim management systems.
• Involved in systems build preparation, SQL query optimization, peer reviews and preparation of test cases and unit testing.
• Proficient in Working with Client - specific solutions like Salesforce.com Sandbox Deployments, Force.com IDE, Eclipse IDE and using changesets for deploying to various environments.
• Translated high level requirements into functional and technical user stories in JIRA.
• Documented Business requirements in Business Requirements document (BRD) for Property & Casualty - Personal and Commercial insurance lines: Workers compensation, Homeowners, General Liability.

Confidential, Montgomery, Alabama

Business Analyst

Responsibilities:

• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Analyzed teh business rules for Auto claim assignments throughout teh US, so as to have balanced work load for all teh claims reps.
• Working as Business Analyst on implementation of Guidewire ClaimCenter for Auto, Property, General Liability and Workers Compensation lines of Business
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Utilized Agile Methodology to configure and develop process, standards and procedures.
• Shouldered additional responsibilities to evaluate cost benefit measures, initiated buddy training programmes to groom IT employees on Insurance Domain knowledge and products
• Responsible for teh development of a Data Warehouse for personal lines property and casualty insurance.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Visio and Project Management Software), and Atlassian (JIRA, and Confluence)
• Ensured that all bugs are logged with adequate information into JIRA to assist developers in reducing teh problem.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Proposed and prepared a template for storing e-mails exchanged by teh Product Analysts, Underwriters, & Business Analysts for easy reference and retrieval of information in preparing requirements document.
• Conducted JAD sessions, group workshops, individual and small team meetings, and conference calls with Property Casualty FP A teams, stake holders and developers to gather functional and nonfunctional requirements of teh system including requirements.
• Ensure comprehensivedefect trackingand issue resolution usingJIRA and Quality Center
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Experience in implementing teh Guidewire PolicyCenter, ClaimCenter, and BillingCenter for Auto and Property Casualty Insurance.
• Developed comprehensive system test scenarios and test scripts. Responsible for performing back-end analysis and testing using SQL queries
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.

Confidential, Rolling Meadows, IL

Business Analyst

Responsibilities:

• Involved in teh analysis of teh existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Analysis of business requirements and system requirements of teh client and also for Property and casualty modules
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Prepared requirements document for Commercial Auto, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.
• Developed Use Cases, Use Cases diagrams, Class diagrams, Activity diagrams, Sequence diagrams using tools. Experience in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions and Agile Methodology.
• Experience on Salesforce CRM platform worked on different environment of SFDC such as Sales Cloud, and Service Cloud.
• Created acceptance criteria for functional and technical user stories in JIRA.
• Involved in teh Digital transformation to re-platform core insurance functionalities on to a new, modern, and flexible cloud-based platform, levering relevant functionality provided by salesforce and vlocity.
• Designed and coordinated in teh conversion of member accounts to person accounts and person account migration by using salesforce.
• Involved in teh deployment teh code developed in teh Dev Sandbox to teh QA Sandbox by using salesforce copado.
• UsedDemand tools to design several matching criteria steps to filter duplicate records and merge existing duplicate records in Salesforce without losing any data.
• Acted as a liaison between client and internal Developers to design software applications for Commercial Line Insurance such as Workers Compensation, Commercial Property, General Liability and Commercial Auto.
• Worked on Regulatory Reporting RRD Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
• Uphold teh principals of agile/scrum within teh technical development team to maximize business value.
• Worked extensively to write Use Cases and do teh Process flows for teh Workers Compensation package.
• Responsible for gathering requirement for Data Warehouse for Umbrella insurance reports module.
• Familiarity with a requirements management tool like MS Team Foundation Server, JIRA
• Analysis and documentation of teh business requirements for Policy conversion to Guidewire Policy Center at teh time of renewal.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.