SUMMARY

• 12 Years of HealthCare IT, Organized and goal-oriented, with strong customer focus.
• Serve as Subject Matter of expert in healthcare Payer applications Sales Quoting and Rating, Policy Setup, Products, Member Enrollment.
• Strong experience in Agile Scrum Methodologies, served as Scrum Master for the past 3 years
• Supported Agile adoption roadmap and strategy for customer Plan Sponsor domain
• Strong experience in Project Planning, Scheduling and Budgeting
• Experience of working in a Multi-Vendor environments, familiarity in executing work in Global Delivery Model.
• Migrating IT Systems especially during mergers and acquisition. Supported Commercial Data Migration for Large Group Customers from Coventry to Aetna Platform
• Experience in executing projects that involved Integration of Benefitfocus and All State with Aetna Systems
• Successfully delivered projects complex Auto Case Installation projects
• Strong experience in Conducting JAD/Brainstorming and Solution sessions and excellent analytical, quantitative, communication and presentation skills.
• In-Depth knowledge on Business Analysis concepts like Requirements Management, Use Cases, Functional Requirement Documentation, Change Management and Traceability.
• Adept in Project Estimations and Resource procurement and talent management, status reporting, Risk, Issue and Change Management.
• Key contributor in HealthCare Business Analysis RFP Responses for Infosys.

COMPUTER SKILLS

WORK EXPERIENCE

Confidential

• This project was providing crosswalk to support seamless migration of members. The crosswalk aimed at establishing a link between Coventry group structures to the corresponding Aetna structures for Commercial customers. Enhanced Plan Sponsor Book of Record Interfaces to feed Coventry information to downstream systems Eligibility/Enrollment, Pharmacy, Claims systems. Reporting capabilities for tracking case migration.
• Performed the role of Functional Module lead for Plan Sponsor domain
• Supported and led the project as Scrum Master
• Led the project from inception and mobilization phase thru Sprint 0, followed by Sprint planning and execution.
• Directed the initiation, planning, scheduling, execution, monitoring, controlling, implementation and closure
• Leading project teams throughout the Agile lifecycle - Eliminating impediments, blockers
• Facilitating / leading Agile Ceremonies Standups, Daily Scrum, Sprint Planning Release Planning, Retrospectives
• Ensured that the Scrum process is used as intended and continually improved.
• Enforce the rules of Scrum, chaired key meetings, and challenged teams to innovate.
• Compiling and delivering communications and status reports
• Continuous focus on backlog refinement contributing to roadmap maturity
• Working with Business Owners and defining the scope of the project
• Collaborated with cross functional modules leads and identified dependencies, risks along with mitigation plan
• Hand held project teams members and bringing them up to speed in Agile Lifecycle, Methodology and Deliverables
• Facilitated High Level Requirements sessions and documented Epics based on the scope and business need, Conducted WPI of High Level Requirements and Sign-off
• Supported User Story boarding sessions across separate Scrum teams, conducted Story Sizing, Solutioning sessions
• Worked closely with Business and Technical team in documenting the acceptance criteria for user stories
• Led Sprint demo and walkthrough sessions with business leads and other key stakeholders and incorporated feedback by making systematic changes to the systems.
• Operated in Matrix Environment, status reporting on project progress across multiple PMOs, compiling and delivering communications materials
• Conducted weekly Level1 status meetings, Dashboard, Status Reporting to leadership team
• Creative financing by reducing redundancy and waste
• Risk, Issue and Change Management

Confidential

• Facilitating / leading Agile Ceremonies Standups, Daily Scrum, Sprint Planning Release Planning, Retrospectives
• General scope was to automate manual touch points on administrative items, and hands-free quote processing through Plan Sponsor System and making the data available to down streams. Given the number of transactions coming through Quoting Rating System, this project accomplished straight through hands free plan installation thereby achieving full automation as much as possible for Small Group customer. Established Control Reports to capture fall outs.
• Led the Affordability/Quick Sizing
• Leading project teams throughout the Agile lifecycle - Eliminating impediments, blockers
• Breaking the program into multiple releases, E2E delivery planning across 13 applications
• Directed the initiation, planning, scheduling, execution, monitoring, controlling, implementation and closure
• Conducted weekly Level1 status meetings, Dashboard, Status Reporting to leadership team
• Risk, Issue and Change Management

Confidential

• Technical Scalability: Project Lead in designing and implementing the archive database that reduced the load on the production web database and reduced the real time transaction time to less than 2 seconds.
• Case Automation and Production Pilot Enhancement New Business: This project had a running list of fall out items and aimed at improving overall Auto Case Installation efficiencies for Business Users.
• Managed Multiple Small Enhancements, Break Fixes

Contribution

• Project scoping, estimation and scheduling
• Risk Issue planning
• Quality planning, Quality compliance Tracking
• Knowledge Management
• People Management
• Process improvement initiatives

Confidential

• Led a team of Business Analyst for Plan Sponsor Applications
• Understanding Current State and Proposing future State Business Process/Workflow
• Assigning and delegating functional requirements to team members
• Gathering BA estimates, Managing Requirements
• Function Point Analysis, Use Case Documentation
• Coordinating with Business, Application Development and Quality Assurance team
• Supporting Information Architects / DBA on the Logical/ Physical Data Model
• Supported Project Management team by coming up Project Deliverables list, outlining process guidelines to be adhered to as part of the execution process, financial and milestone reporting

Business Analyst/Sr. Business Analyst

Confidential

Contribution:

• Performed Cross Application, Cross Domain Impact Analysis
• Defined workflow and service orchestration steps for policy installation
• Documented future State Business process
• Performed Requirements Elicitation and Gathering
• Developed Functional Requirements Specifications
• Developed Detailed System level Requirement Specifications
• Driving discussion with technical and business stakeholders
• Supported Design, Development, UAT and Implementation Phases

Confidential

Contribution:

• AS-IS System Analysis, Requirements Analysis, TO-BE Detail Design
• Code Development, Unit and Integration Testing
• Coordinating with Onsite team
• Deployment at customer site