Business Analyst Resume

TECHNICAL SKILLS

MS Office 365
MS Access, SQL Server 2008
MS VB 6, VB Script
Publisher, Full Shot, Snag It 7
Crystal Reports 8, Crystal Compiler
Seagate Info 7
ALS COM software
RoboHelp
MS Project, Visio
Sharepoint
QuickBooks 2020
Quicken 2020
Jackrabbit Software
JIRA & ServiceNow

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Work closely with product managers and the QA team to assure that business requirements are well - understood and well-communicated.
Articulate business requirements into detailed functional requirements, primarily focused towards the specification of user-facing product features and functions.
Create stored procedures and functions using SQL Server 2008 that are called by the Crystal Reports.
Develop Crystal reports for end-users to pull specified reporting.
Provide regular communication to developers and software quality assurance team members during the development process.
Track business and functional requirements with management software.
Work within short-, mid- and long-term project timelines to deliver requirements documentation in a timely manner.
High level testing of new implementations and of production fixes using ALSCOM, SQL queries, and checking Seagate reports.
Update weekly status reports on all projects that are in progress.
Install patches to resolve vulnerabilities on development servers.
Enter JIRA requests for QA, Prod, and DR servers to have vulnerabilities resolved on those servers.
Regression testing of software monthly after MS patches have been updated.
Maintain Access DB for issues, enhancements, future enhancements, and bug fixes in order to organize monthly production installs and updates.
Manage setup of development, QA, production, DBA, and off-shore resources for monthly installs and/or rapid turn-around installs.
Research production and QA issues with developer in order to have them resolved in a timely fashion whether it is UI, DB, or connection related.

Confidential

Crystal Reports Developer

Responsibilities:

Reviewed report specifications written by the business analyst.
Created Report Specification documents.
Assigned time estimates on technical design and coding.
Created stored procedures and functions using SQL Server 2008.
Created reports calling stored procedures and functions using Crystal Reports 8.
Scheduled reports to run automatically daily, monthly, and weekly using Seagate Info 7.

Confidential

Technical Writer

Responsibilities:

Wrote preliminary through final end-user ALS COM documentation, user manual updates, and help files based upon technical and functional specifications using Word and RoboHelp.
Created user manuals for archiving software from verbal information and technical documents received from the ALS COM developers using MS Word.
Designed custom help files from system administration documentation, system manuals, and user release notes in RoboHelp.
Created and modified reports running against a SQL database for end-user manuals, online help files, and user release notes using Crystal Reports.
Modified help file using the SQL information, which contained over 5,000 columns within 258 tables in SQL Server.
Attended subject-matter expert meetings and interviewed software programmers in order to design documentation for implementation of new ALS COM software and enhancements.
Conduct JAD sessions with developers to document functionality of software.
Developed beta test documentation.
Developed processes and procedures for developers and analysts using MS Visio.

Confidential

Developer

Responsibilities:

Developed VB code for ALS COM using VB 6.
Modified SQL Server database tables and fields for new functionality using SQL Server.
Stored VB code and scripts in Visual Source Safe.
Documented VB code and maintained development processes.

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