SUMMARY

• 6+ years of versatile experience in bridging the gap as a business analyst along with good understanding of ERP System, Testing, and Tableau
• Worked for banking (Credit, Liquidity & Risk) and healthcare domain clients.
• Worked in all phases of software development life cycle (SDLC) in Waterfall, Agile methodology, and Scrum and in the testing environment.
• Experience in working on projects from scratch to till completion by fulfilling the requirements in different domains.
• Great Knowledge and experience in interacting with stakeholders for gathering requirements, resolving issues, and gaining artifact approvals.
• Worked with Stakeholders, SMEs and Staff to understand the business needs which includes functional and system requirements.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification (SRS).
• Conducted and participated in various JAD session, User Interviews and Brainstorming meetings/discussions and surveys to understand and gather the business requirements.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Have hands - on experience in gathering the requirement, analyzing, and writing user stories.
• Worked in Service Management, SharePoint, Confluence and JIRA for managing and sharing the contents of the project.
• Closely worked in Test planning, Test preparation, Test execution, Issue resolution and Report generation to ensure the delivery of the project work is according to the business requirement.
• Worked along with the testing team in writing and reviewing the test cases for User Acceptance Testing (UAT), Functionality Testing and System Integration Testing
• Performed and worked as a team to conduct GAP Analysis, SWOT Analysis and Cost Benefit Analysis.
• Have extensively used various techniques like Planning poker, T-shirt sizing, Moscow Analysis and Kano Analysis to estimate the story points and prioritize the product backlog.
• Have Experience in creating the data models and Source to Target Mapping document and pass it on to the ETL team and assisted them in Data extraction and Data management.
• Proficient in creating the change requests and making impact analysis for getting approval for the change requests from the Change Control Board.
• Skilled as Scrum Master in facilitating and participating in the scrum ceremonies daily scrum, Sprit planning, Sprint retrospective, backlog refinement and review meetings to progress the scrum process and improve team’s performance.
• Have great communication skills, mentoring skills and a team player with extensive relationship and leadership skills.

TECHNICAL SKILLS

Tools: /Methodology: MS-Project, MS SharePoint, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, Change Management, IT Governance and Compliance, Version One, Confluence

Requirement and Test Management Tools: MS Office, JIRA, HP ALM 11.5, Cucumber, Selenium

Reporting and BI Tools: MSBI, Tableau

Databases: Microsoft SQL Server, DB2

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Analytics Tools: MS Excel, MS Access, Pivot Tables, V-Look Ups

Languages: SAP ABAP, SQL, SAP HANA Modelling

CRM: SAP CRM

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• To gather requirements and document them in Functional Specification Document (FSD), BRD, Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and Requirement Traceability Matrix (RTM).
• Worked with JIRA tool for requirement gathering, tracking, and testing.
• Created the user stories and analyzed the requirements to prepare the Use case document and have passed it on to the development team with the business logic for all the scenarios for the creation of each page in the website.
• Conducted JAD sessions, Interviews with stakeholders to understand the business requirement.
• Worked with the stakeholder to create the work breakdown structure and schedules.
• Worked with the product owner to prioritize the product backlog.
• Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements.
• Focused on enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mockups, User Interface designs using wireframe prototype for this webpage and application for mobile/web redesign.
• Participate in developing strategies to improve API development life cycle and governance processes.
• Work with application support and development teams to fix software bugs and escalate issues.
• Acts as a liaison between client area and application teams by planning, conducting, and directing application migrations to AWS.
• Performed Sanity tests and monitored functional testing, re-testing, and regression by the QA team.
• Take a lead role in UAT testing and ensure defects are resolved in timely fashion to ensure timely signoffs.
• Performed User Acceptance Testing (UAT) and backend testing for data management.
• Performed multiple types of testing by writing test case scenarios and then documented it for future reference.

Environment: Hybrid Waterfall-Agile Methodology, UI/UX Designing, Cucumber, Confluence, JIRA 6.3.3, MS-Visio, MS SharePoint, MS Office, HP ALM, SQL Server Management Studio.

Confidential, Ohio

Business Systems Analyst

Responsibilities:

• Gathered the business requirements from stakeholders and users by meeting them personally and by interviewing them. Utilized Requisite Pro to prepare a BRD by complying with the HIPAA regulations.
• Developed functional specs, gathered requirements, and communicated with the developers.
• Developed Use Case Diagrams, using ERD depicted clear relations associated between the entities.
• Prepared Work Breakdown Structures (WBS) to comply with the triple constraint, time, cost and scope.
• Prepared a roadmap for a product that can exceed market and user expectations.
• Followed Prototype model of SDLC in developing software.
• Designed User Interfaces and mock-up screens using HTML to validate the requirements.
• Created and implemented a Test Plan and thereby assisted Quality Analysts to test the product.
• Interacted with Quality Analysts for Unit, Integration, System and User Acceptance Testing
• Communicated with top management to ensure IT initiatives and involvement are clearly understood.
• Mitigated risks all the time; motivated the team members to meet the deadlines.
• Reviewed and analyzed the business environment and identical process improvements.
• Evaluated alternative solutions and recommended solution that best meet the needs of the business.
• Defined and planned software releases in accordance with other software applications

Environment: MS Visio, Agile/Scrum Methodology, MS SharePoint, MS Office Suite, Tableau, SQL, JIRA, Confluence, SAP HANA Modelling, SAP CRM

Confidential

Business Systems Analyst

• Conducted requirement gathering session with multiple stakeholders from Global Market Credit, Credit Risk management department.
• Created Business requirement document based on the requirement gathering sessions.
• Transformed business requirements into functional requirements / specification document.
• Worked with internal reference data vendors to receive reference trade and lending data.
• Assisted in performing data extract, transformation and loading the Wholesale data covering Trading and Lending Products into Risk environment.
• Performed extensive Gap Analysis to identify the data issues.
• Performed System integration Testing & Unit Testing.
• Coordinated with the Stakeholders and assisted in performing the User acceptance testing.
• Ensured by working with the developers to make sure data warehouse complies with the Enterprise Data Management (EDM) policies and standards.
• Created Dashboards (Using Tableau) to report the Direct and Indirect Exposure for the bank through an automated process.
• Developed regression test scripts to ensure data validation is performed in an automated manner.
• Worked on risk trends predicted by the bank thereby converting billions of user records into business decision making predictive models and showcasing them in Dashboards (Using Tableau).
• Assisted project managers with the development of project schedules.
• Written SQL queries to perform testing and validate the data.

Environment: MS Office Suite, MS Visio, MS SharePoint, JIRA, Confluence, Agile/Scrum, SQL, Tableau

Confidential

Business Analyst /Quality Analyst

Responsibilities:

• Worked on E2K an internal logistics system, which offers an array of functions, from automating customer service data to generating delivery reports.
• Met with client to understand scope, businessprocess flows, business, and system requirements, see live demo of current state processes, ask additional business questions, set expectations with client.
• Focused on enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mockups, User Interface designs using wireframe prototype for this E-commerce mobile/web redesign.
• Involved in converting user requirement into business requirements by creating system use case scenarios.
• Involved in preparing the Functional Requirements Document (FRD) for preparing Test Plans.
• Discussed and reviewed process flows, mock-ups, wire frames and future state business process with UI/UX team.
• Take a lead role with business SME's in UAT and ensure any defects can be resolved in a timely fashion while working with developers and quality analysts.
• Utilized Agile framework principles, in conjunction with user experience designers and product owners, to create functional design specs which allowed for efficient developer interpretation.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Ensured any new changes requested must undergo the defined formal change management process and standards.
• Performed Sanity tests and monitored functional testing, re-testing, and regression by the QA team.
• Take a lead role in UAT testing and ensure defects are resolved in timely fashion to ensure timely signoffs.
• Conducted end-to-end business systems analysis to address gaps in the existing processes, technology, and skills.
• Involved in the development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).

Environment: Agile Scrum, TFS, MS Visio, SharePoint, SQL, MS office tools, UML, Cloud Services (AWS), Postman, SOAP UI, Power BI.