SUMMARY:

Meticulous, data - driven professional with a career in supporting an organization’s applications by interfacing with teams to review requirements, leading diverse requirements gathering sessions, preparing test plans, and creating systems requirement documentation used to produce detailed design documentation for respective projects. Adept at skillfully identifying and documenting business needs and business solutions processes. Proficient in implementing and integrating systems, developing dashboards/reports, and ensuring the accuracy of data used from project inception to delivery.

HIGHLIGHTS OF EXPERTISE

• Agile/Scrum/Waterfall Methodologies
• System Development Life Cycle
• Project/Program Management
• Business Process Improvement
• Quantitative/Qualitative Analysis
• Strategic Planning and Execution
• Business Assessment and Consulting
• Data Analysis, Financial Modeling, and Reporting
• Team Leadership and Direction
• SharePoint Administration
• Salesforce.com Administration/CRMs
• Quality Assurance/Quality Control Processes

TECHNICAL PROFICIENCIES:

Adobe XD, SQL Server, Rational Suite, Balsamiq, JIRA, Microsoft Project, Microsoft SharePoint, Microsoft VisioWindows XP/ 2000/2003/7/8/10 , iOS, Android, MS SQL Server, MS Access, Oracle, HTML, JavaScript, Tableau, Power BI,Microsoft Office Suite, ETO, Confluence

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Assisted with multiple projects as a Business/Data Analyst for the Grant team.
• Worked with different project team to define existing or new processes and recommend solutions and improvements. Manage and maintain project deliverables and responsibilities to ensure that business and contractual requirements are met.
• Created detailed project design documents and task - level project plans to organize team deliverables.
• Proactively addressed potential issues that may affect the system and worked with developers to resolve the matter. Identify project requirements by interviewing participants; analyzing operations; determining project scope; documenting results. Manipulation of data and generating monthly reports that manages Health program participants.
• Developed As-Is and To-Be process flow and solution documents.
• Generated monthly and Quarterly reports for all the health programs by collecting the data from ETO database. Conducted accountability meeting and trained the staffs on the ETO Software.
• Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications and presented it to the vendor (Social Solutions).
• Designed SharePoint Intranet Site; Designed and created ticketing system using MS Forms as frontend and SharePoint as database where the users can log their issues.
• Worked as a quality analyst by writing a Test cases, recording the bugs, and documenting their resolution.
• Customized JIRA Portal according to the needs of various department.
• Developed SharePoint Intranet site for the organization and served as an admin for SharePoint/Teams.

Confidential, Mississippi

Senior Business System Analyst

Responsibilities:

• Helped the project team develop primary goals, objectives, and scope of the project through the development of scope and vision documentation.
• Compiled business requirements by conducting interviews, JAD sessions, and observations; developed business requirements documentation to build UI for viewing data.
• Created screen-mockups within Adobe XD; reviewed the requirements and provided prompt, actionable feedback on the screen design.
• Utilized Visio to develop in-depth class diagrams and sequence diagrams.
• Built the requirements traceability matrix, managed requirements, and led customer meetings/business design walkthroughs of data definition and GUI design.
• Ensured the accuracy of information by evaluating data, ensuring the correct information is presented in reports; delivered findings to senior management in formal presentations and standard management reporting artifacts on a periodic, quarterly, and annual basis.
• Delivered valuable postproduction support/analysis and assisted with the execution of user acceptance testing (UAT), performance testing, and test plan validation.
• Defined new policies and revamped current policies and procedures alongside the Policy and Procedure team.
• Collaborated with the Development team throughout the design, build, and test phases of systems projects to clarify any business requirements.
• Planned, coordinated, and directed functional and technical requirement gathering sessions with stakeholders, underwriting managers, and operations analysts regarding policy, claims, and point-of-sale modules.
• Optimized data entry by writing SQL queries in SQL Server 2014.

Confidential, Bloomington, IL

BUSINESS ANALYST

Responsibilities:

• Assisted with multiple projects as the business analyst for the Claims Analytical Reporting team; worked on projects pertaining to Confidential .
• Generated numerous reporting solutions to efficiently analyze claim data.
• Developed the business requirements document (BRD), functional requirement document, and traceability matrix; performed all reporting and data analysis utilizing SQL queries and SSRS. Gathered requirements for creating ledgers by conducting SME revision secessions.
• Teamed with developers and architects, enabling understanding of business requirements, and answering any business inquiries. business artifacts within SharePoint and served as the touchpoints SME for the team.
• Provided detailed input during system test reviews, suggesting changes or missing test scenarios to be included in lists, development design reviews, and usability studies.
• Migrated data from the mainframe to an Oracle database.
• Designed the table store procedure and functions utilized by the team using SQL server 2013/2015.
• Liaised between SMEs and the User Experience team; facilitated meetings with the User Experience team to receive approval for creating screens.
• Coordinated and conducted sprint planning meetings, provided valuable input within daily scrum and stand-up meetings, and delivered weekly status reports to the director and client.
• Utilized Balsamiq to create wireframes/mockup screens and administered use case realization documentation for Development and Testing teams to track activities of business scenarios for each sprint.
• Implemented a team-designed process to sign off business deliverables such as use cases, business rules, wireframes, and detail requirements.