PROFESSIONAL SUMMARY:

• High energy, analytical, and service - oriented with over 10 years of experience working with a wide variety of platforms and clients domestically and globally.
• Collaborate with teams by building solid relationships and utilizing mitigation skills to help paradigm shifts to improve technical capabilities and operational performances.
• Skilled in working with cross functional and diverse teams to drive initiatives, deliver results, and measure those results operationally and successfully.
• People Development + Coaching
• Project Management
• Data Analytics, e-Commerce
• SAP, Oracle, PeopleSoft Implementations, JDA TMS/WMS
• Organizational Transformation
• Technology Leadership
• Lean Six Sigma
• Data Mining
• Requirement Elicitation and Documentation
• Change Management
• Freight Management
• Amazon Web Services
• Quality Assurance, Functional Testing
• SQL (5 years)
• Python (3 years)
• BI Tools (Tableau, PowerBI)
• Asset and Vendor Management
• SDLC, Waterfall, and Agile Methodologies
• Logistics and Distribution
• Strategy Planning
• Excellent Communication Skills
• Jira
• Scrum
• Business Intelligence

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Senior Business System Analyst

Responsibilities:

• Work as a lead for transferring information between the business, developer, data modeler and testing team.
• Perform data analysis for freight system and perform GAP analysis for current system.
• Facilitated meetings with different Business unit to identify and complete data requirements.
• Developed Business Requirements Document (BRD), High level Functional Specifications Document (FSD), technical mapping documents and Workflows.
• Serves as the liaison between the QA team and the technical team forETLmapping and logic verification.
• Prepared mapping documents for GAP analysis to identify the scope, approach, resources and estimation for migration from legacy system to global system.
• Attended regular INBOUND and OUTBOUND meetings to resolves the issues during gap analysis .
• Lead weekly meetings for lessons learned and share new discoveries within project teams internally and offshore.
• Involved in analysis of the Statement of Work (SOW) and asset extracts.
• Performed and created impact analysis for data coming in from clients and carriers.
• Involved in Regression Testing every new build inUAT, QA and Pre-Production Environments.
• Followed and provided input in regard to Agile methodology and keep aligned all aspects of the Project.
• Identified issues and worked with application and data team to resolve any issues.
• Wrote and Enhanced test cases and test scripts to meet new functional requirements as per the new business requirements.
• Analyzed business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Confidential, Saint Louis, MO

Senior System Analyst

Responsibilities:

• Supported all efforts to simplify and enhance the customer experience.
• Analyzed business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
• Gathered, refined and validated complex business requirements, interdependencies and potential risks or issues.
• Facilitated communication and encouraged commitment between business units to align solutions with business strategies.
• Assisted in the business process redesign and documentation as needed for new technology.
• Translated high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.
• Negotiated agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.
• Worked with business partners within one business function to align technology solutions within business strategies.
• Assisted Project Managers in development of project plans and use associated project planning tools as needed.
• Conducted feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.
• Served as project team member for multiple projects as needed.
• Analyzed business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.
• Established specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.
• Collaborated with management in systems development and design.
• Developed test plans and coordinate software testing.
• Wrote and executed sql queries to manipulate and test data
• Worked with ETL teams to bring data into RDM systems and Data Warehouse
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
• Accessed archived data through Amazon S3 to help test vendor data quality

Confidential, Saint Louis, MO

Senior Business System Analyst/QA LEAD

Responsibilities:

• Facilitate and participate in discussions, to ensure that solutions with multiple alternatives have been evaluated and are able to meet business requirements.
• Conducts gap analysis between current and to be processes/specifications to promote discussions and agreed upon solutions/paths forward
• Define data requirements and data activities, including data mapping
• Execute SQL Queries for development, validation and investigation
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Facilitate discussions to obtain agreements and commitments between business unit(s) and service delivery organizations from initial requirements to final implementation
• Generate requirements documentation, with minimal direction, through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirements.
• Prepare requirement traceability matrix to track requirements to completion
• Work with teams to communicate, verify, and test the desired functionality changes
• Define project requirements by identifying project milestones, phases, and elements.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions, escalating issues as appropriate
• Direct and coordinate technical development team day to day activities
• Coordinate requirements walk-through and sign-off User representatives / stakeholders that Use Case and process models effectively portray specific business needs
• Implementing JDA transportation and WMS into production system to replace legacy systems
• Responsible for end to end consulting with clients to deliver a comprehensive Transportation Management System; guiding and driving the client towards the best solution for their business needs
• Configure and create unique applications and custom features to fit needs of client within TMS structure
• Participate in project scheduling and planning, business process flow mapping, system configuration, system piloting, system and user testing, user, and integration design and testing within TMS system
• Conduct transportation data analysis to understand client shipping costs and volumes by facility, lane, region, mode
• Act as liaison for customers to communicate to development team for tasks and assignments pertaining to a web - based Transportation Management System. (TMS)
• Designed test plans, scenarios, scripts, procedures and manuals, conducted UAT with remote users.
• Created and maintained manual test cases for TMS, Transportation Management System, utilizing SQL queries and other queries.
• Integration and Systems Testing

Confidential, Saint Louis, MO

Senior IT Business Analyst

Responsibilities:

• Developed reports for seven sales and supply chain teams using variety of third party and front end tools (RSI, 1010 Data Excel with VB functionality, Power BI) to gain insights that lead to incremental sales growth and cost savings valued at well over $10 Million dollars.
• Provided agile techniques to exceed customer expectations by finishing projects ahead of the allotted timelines by conducting Sprints.
• Transitioned five sales and supply chain retail teams from legacy in-house reporting solutions to third party data providers, resulting in minimized disruption to reporting needs of the business and new insights gained to increase productivity.
• Utilized advanced Agile/Lean development methodologies to improve product quality and output.
• Led an automation effort with reporting using Share Point, Microsoft Flow, and other technology to improve efficiency of report delivery which saved hours of analyst work for business users.
• Coordinated closely with different retail teams to deliver front-end tool, gather business requirements and deliver IT solutions to business problems.
• Served as liaison between business users and application service providers.
• Conducted business process Gap Analysis between To-Be design and SAP Standard Business Processes.
• Provided recommendations for Process Improvement.
• Translated business requirements into SAP functional requirements and created Functional Design Specifications.
• Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration.
• Created Test Scripts, developed SAP User Procedures, Curriculum and conducted Sessions for all levels of end users.
• Wrote and executed sql queries to manipulate and test data
• Worked with ETL teams to bring data into Oracle database and Teradata
• Responsible for end to end consulting with clients to deliver a comprehensive Transportation Management System; guiding and driving the client towards the best solution for their business needs
• Successful TMS Implementations including Confidential.
• Configure and create unique applications and custom features to fit needs of client within TMS structure
• Participate in project scheduling and planning, business process flow mapping, system configuration, system piloting, system and user testing, user, and integration design and testing within TMS system
• Conduct transportation data analysis to understand client shipping costs and volumes by facility, lane, region, mode
• Act as liaison for customers to communicate to development team for tasks and assignments pertaining to a web - based Transportation Management System. (TMS)
• Designed test plans, scenarios, scripts, procedures and manuals, conducted UAT with remote users.
• Created and maintained manual test cases for TMS, Transportation Management System, utilizing SQL queries and other queries.
• Integration and Systems Testing

Confidential, Creve Coeur, MO

Senior IT Business Analyst

Responsibilities:

• Delivered optimization and transformation TMS systems that aligned to business strategic goals.
• Focused on value propositions that generated revenue, improved customer satisfaction, increased productivity and reduced operating costs by evangelizing enterprise thinking and solutions and aligning priorities
• Collaborated with business stakeholders to help understand how their work will need to change to support the technology in the future.
• Continuance improvement of end-to-end cross-functional business processes and interdependencies of people and organizations.
• Facilitated design sessions to engage actively in global process standardization to ensure global alignment.
• Lead the definition, design and deployment of process transformation and solutions enabled by IT
• Proactively identified process improvement and risk aversion working with global process owners/stewards.
• Lead and facilitated the evaluation and confirmation of solutions and process changes.
• Supported current NA (North American) regions by enabling applications including transactional integrity, data and content quality and interfaces.
• Proactively influenced and escalated root cause analysis to enable successful resolution of system and integration issues.
• Ensured that the master data quality is maintained by following master data processes and controls as a result of business changes.
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
• Wrote and executed sql queries to manipulate and test data
• Worked with ETL teams to bring data into Teradata and Oracle
• Implemented JDA TMS and Last Mile Visibility globally in NA, SA, & EMEA
• Developed global metrics and new customer surveys
• Customer satisfaction up 50% after implementation of TMS and LMV
• Improved customer service delivery by 40%, with new customer support application
• Increased Production by 30% by adding in WMS (Warehouse Management System) to all DC’s and Plants
• Lead BA Analytical Reporting globally to promote a data driven environment
• Streamlined Sustainability Reporting Globally

Confidential, St. Louis, MO

Supply Chain Business Analyst

Responsibilities:

• Identified project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; and preparing customer contracts.
• Developed problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; and preparing system specifications
• Developed project estimates by identifying phases and elements, personnel requirements, and costs.
• Prepared customers to use Freight Manager system by conducting .
• Created manuals and tutorials for freight management solution.
• Provided s for customers by writing documentation, providing internal and external support.
• Maintained TMS system by researching and resolving problems
• Maintained TMS system integrity and security.
• Maintained quality service by establishing and enforcing organization and industry standards.
• Prepared reports and dashboards by collecting, analyzing, and summarizing information.
• Maintained professional and technical knowledge by attending al workshops; reviewing professional publications; establishing personal networks; and benchmarking state-of-the-art practices.
• Documented processes to migrate users from JDA TMS/WMS to in house TMS system.
• Responsible for end to end consulting with clients to deliver a comprehensive Transportation Management System; guiding and driving the client towards the best solution for their business needs
• Successful TMS Implementations including Confidential.
• Configure and create unique applications and custom features to fit needs of client within TMS structure
• Participate in project scheduling and planning, business process flow mapping, system configuration, system piloting, system and user testing, user, and integration design and testing within TMS system
• Conduct transportation data analysis to understand client shipping costs and volumes by facility, lane, region, mode
• Act as liaison for customers to communicate to development team for tasks and assignments pertaining to a web - based Transportation Management System. (TMS)
• Designed test plans, scenarios, scripts, procedures and manuals, conducted UAT with remote users.
• Created and maintained manual test cases for TMS, Transportation Management System, utilizing SQL queries and other queries.
• Integration and Systems Testing Supply Chain Planner:
• Executed outbound and inbound freight in a multi-modal environment
• Provided optimization reports to include consolidation, aggregation, best carrier and mode in a proprietary TMS system to determine best rate for freight shipments
• Managed freight and transportation events to ensure and exceed manufacturing and customer satisfaction
• Enhanced carrier utilization while maintaining client requirements for service and on-time deliveries
• Developed and coordinated the tactical transportation plans for multiple client and/or manufacturing facilities warehouses
• Proactively developed, recommended and implemented cost savings and service improvement programs in support of the transportation strategy develop by strategic sourcing group and supply chain operations
• Provided timely communications and customer service functions in a multi-client environment.

Confidential, St. Charles, MO

Production Manager

Responsibilities:

• Developed and maintained analysis and reporting which supports various Supply Chain Distribution functions.
• Monitored inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory Integrity.
• Served as liaison between business users and application service providers.
• Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes and made recommendations for Process Improvement.
• Translated business requirements into SAP functional requirements and created Functional Design Specifications.
• Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration.
• Created Test Scripts, developed SAP User Procedures, Curriculum and conducted Sessions for all levels of end users
• Analyzed logistics data, using methods such as data mining, data modeling, cost and benefit analysis.
• Conferred with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
• Provided statistical information on the tracking of product shipments, returns, and inventory.
• Wrote or modified standard operating procedures for logistics processes.
• Improved order output by implementing new slotting into distribution center.
• Trained staff on warehouse management system, receiving functions, cycle counts, inventory adjustments.
• Tracked KPIs for logistics as well as metrics for workers at D.C. center.
• Implemented JDA solution for WMS systems.
• Documented processes from homegrown system to improve efficiency on JDA WMS.
• Leverage JDA TMS real time visibility to track last mile deliveries.
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners

Confidential, Wentzville, MO

Supply Chain Specialist

Responsibilities:

• Implemented new packaging techniques and shipping technologies to reduce shipping costs and increase efficiencies.
• Assisted in purchasing, inventory management, and customer service and operations departments.
• Followed procurement procedures for shipping materials and warehouse needs.
• Worked with Confidential and the United States Postal Service representatives to accurately and affordably get merchandise directly delivered to consumers, both domestic and international while negotiating pricing.
• Documented processes to implement JDA WMS/TMS system
• Manage inventory via JDA tools
• Last mile visibility leveraging JDA visibility on JDA TMS.

Confidential, St. Peters, MO

Supply Chain Business Analyst

Responsibilities:

• Logged all shipments and package all product according to customer purchase orders while double checking all invoices for mistakes.
• Reconciled daily inventory counts between invoices and daily shipping logs.
• Manage and trained employees within the shipping department.
• Kept inventory of all shipping supplies and make sure all supplies are stocked.
• Worked with our quality assurance department to make sure all policies and procedures were up to date and being followed to the standards set by semi-annual audits.

Confidential, Overland, MO

Supply Chain Analyst

Responsibilities:

• Loaded and unloaded shipping products weighing up to 50 pounds onto trailers for delivery.
• Achieved a 100% on-time shipment rate.
• Sorted and processed packages.

Confidential, Kansas City, MO

Supply Chain Specialist

Responsibilities:

• Maintained relationships with shipping vendors, processed claims, produced daily shipping labels.
• Maintained contact with internal departments to minimize problems for customers, which reduced back orders by 50%.
• Accurately ran daily end of day audits for open and shipped orders correcting discrepancies.
• Generated daily purchase order files to drop-ship vendors to fulfill customer orders.
• Ordered office supplies, negotiated with vendors ensuring cost effective pricing.