Business Technology Analyst Resume

SUMMARY:

I am skilled strategy consultant with a data analytics skillset and experience serving high profile clients in product management, dashboard development, analytics reporting, and business operations optimization.

CORE COMPETENCIES:

SQL Query Development

Agile Development Methodology

Product Management

Tableau Dashboarding

Informatica MDM Certified

Python Programming

UI/UX Design

PROFESSIONAL HISTORY:

Confidential

Business Technology Analyst

Responsibilities:

Developed long - term product roadmaps, features backlog, and user personas for suite of NPI (New Product Introduction) dashboards
Managed successful execution of 40+ development features
Scaled up dashboard suite data and usage from 10 person internal team to 300+ cross-functional stakeholders
Wrote SQL queries to provide critical ticket-management metrics to project management teams
Introduced automation opportunities into ServiceNow workflow to improve ticket resolution rate by 50%
Designed ticket management process flows for 3 cross functional software teams to meet M&A compliance requirements
Created queries to report critical ServiceNow ticket KPIs to software management teams

Confidential

Business Technology Analyst

Responsibilities:

Designed surveys to collect both structured and unstructured data on IT capabilities from C Suite executives
Created visualizations from department-wide IT capability assessment data using Tableau and R Studio to assist executive restructuring decisions

Confidential

Business Technology Analyst

Responsibilities:

Mapped data fields from disparate sources to appropriate tables within OFSAA database structure to assist in ETL activities
Translated SQL queries into written data transformation logic between staging and fact tables in OFSAA environment for business user consumption

Confidential

Technology Analyst

Responsibilities:

Converted front and back end code to an updated Java spring framework, returning functionality to a previously deprecated form within an internal application
Performed J-unit testing on code developed by team members to ensure full functionality before deployment

Confidential

IT Consulting Intern

Responsibilities:

Developed database design for risk management team at life insurance client site to logically display RSA Archer GRC implementation
Updated vendor risk management database for large automobile insurance company, ensuring data cleanliness of risk assessment history

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