SUMMARY

• Project Management Professional specializing in Information Technology with 15+ years of experience in a broad range of technology environments including infrastructure and application development utilizing both PMI and Agile / SAFe methodologies for full
• Systems Development Lifecycle (SDLC) and iterative projects. Results - driven and self-motivated with a proven ability to deliver strong and sustainable IT gains across varied industries including retail, oil and gas, utilities, health care, and financial.
• Transformational leader and motivator who delivers results on time and under budget, expert knowledge of Project Web Access (PWA), and Clarity for resource capacity planning and project delivery. Flexible and adaptable with exceptional interpersonal and communication abilities.
• Organized innovative and detail-oriented with strong analytical skills. Seeks career advancement as an
• Information Technology Manager with a specific role in leading an IT Core Services Team in the delivery of strategic IT initiatives in accordance with organizational goals and objectives.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. IT Program Manager

Responsibilities:

• Incorporate industry best practices, conduct internal and external benchmarking and establish standards, key measures, and metrics
• Establish positive and collaborative relationships with customers and demonstrate a clear understanding of both internal and external customer requirements and measurement criteria
• Develop and manage project operating costs, request budget allocation and reallocations, ensure project and program is within budget
• Control program scope, baseline changes, and net investment during design, development, and production of assigned projects
• Assumed autonomous responsibility of in-flight Network Access Control (NAC) compliance policy rollout to 147 Confidential locations. Took over project responsibilities in the Execution and Monitoring phase of a $2.3MM dollar effort to ensure that security of non-KPMG imaged devices met KPMG network security requirements and compliance. Performed exhaustive review of current team roles and responsibilities balanced against expected project Scope, Budget, and Timeline. Results: Reduced headcount for Implementation saving the project $75K against Estimate to Close (ETC) resulting in improved delivery of three weeks while bringing more accuracy to resource utilization across the organization
• Managed the development and deployment of Lightweight Directory Access Protocol (LDAP) Disaster Recovery environment. Utilized industry best practices within the ITSM process to deliver business continuity and resiliency across primary, secondary, and tertiary data centers across three time zones. Results: Improved recovery time from 12 hours to 4 hours for mission-critical applications and services. Met or exceeded IBM industry-standard of RR3 data recovery for fortune 100 companies.

Confidential, Grapevine, TX

Sr. IT Program Manager

Responsibilities:

• Superintended the upgrade and conversion of more than 4000 retail locations within (CONUS). Applied subject matter expertise on the delivery of large enterprise-scale program implementations. Deployed “follow the sun” technique to ensure daily goals for conversation were met and in keeping with agreed-upon expectations from C-Suite stakeholders. Managed budget, resources, and timeline using enterprise project management tools that include Microsoft Project Professional and CA Clarity. Results: Improved the performance-to-budget ratio for the Store Network Equipment Refresh Program creating a cost savings of $1.1MM on a $7.8MM initiative. Delivered project ahead of schedule to ensure retail shops we converted to Fortinet stack in anticipation of 4th quarter holiday season. Named GameStop iTech employee of the month, August 2018
• Led the prioritization, upgrade, and implementation of managed broadband services for over 2800 GameStop and ThinkGeek retail locations. Led the effort from start to finish for the broadband managed services program. Key leader in the RFP process including requirements gathering and vendor selection. Prioritized the rollout of broadband service upgrades based on store performance with 1% stores taking precedence, but without increasing risk to store interruptions. Results: Completed project in seven months with a requirement to deliver in nine. Realized a project cost savings of $412K. Improved the competitive advantage for retail shops in 2867 locations through the upgrade and management of broadband services; in addition to laying the groundwork for the implementation of new technologies that require higher bandwidth and enterprise-level network reliability.
• Managed the consolidation of enterprise applications and services onto the Amazon Web Services platform through cloud optimization. Employed Scaled Agile Framework (SAFe) in the development and deployment of business-critical applications and services onto a cloud services platform. Used P1-P5 planning with two-week sprints to ensure effective delivery of scaled upgrades to timeline expectations. Results: Enhanced the organization's ability to provide applications and services to business verticals with improved access and reliability. Improved on the reporting capabilities by requiring developers and programmers to use Confluence / Jira for tracking work efforts against the forecasted budget.

Confidential, Dallas, TX

Sr. IT Project Manager

Responsibilities:

• Managed the consolidation of non-homogeneous data center environments between upstream and midstream oil and gas companies into a single company asset with business continuity. Granted full autonomous leadership of a 27-man team of subject matter experts in the integration of primary and secondary data center locations. Required to deliver within a $2.5-million-dollar budget and a twelve-month timeline. Results: Delivered project within a budget of $1.75 million dollars and a full implementation timeframe of nine months; with a realized cost savings of $500,000 year over year on a five-year cost-benefit spectrum
• Supervised the migration of business-critical applications as part of merger activities to update and solidify corporate support models and improve response time for issues related to application support. Reviewed current support model and found that response times for resolving critical outages did not meet corporate standards resulting in undue downtime and loss of revenues. Led an international team in the migration of business-critical applications from Oracle RAC (Real Application Cluster) to single-instance standalone database technology. Results: Improved response-to-resolution by 40%, with no negative effects to other business-critical applications
• Developed and implemented an Enterprise Business Continuity Program for multi-state utility conglomerate. Led Subject Matter Experts in the development of Disaster Recovery (DR) standard protocols across multiple functional areas. Successfully established DR Standard Operating Procedures with C-suite approved Enterprise Policy and documents. Results: Improved Organizational capabilities in response to internal and external hazards with a focus on business continuity and resiliency

Confidential, Houston, TX

Sr. Program/Sr. Project Manager

Responsibilities:

• Implemented a scalable E-commerce solution for a global product distribution company. Utilized cross-platform technologies, Magento and Woo Commerce, in the delivery of a global solution for product distribution via web access over mobile devices. Managed primary, secondary, and tertiary data center colocations to ensure business continuity and disaster recovery of e-commerce solutions. Responsible for the delivery of SSL solutions to ensure customer data protection and information assurance and security. Results: $1.7 million projected e-commerce solution, with a cost savings of $105,000 through long-term support agreement with proven scalability and no degradation in performance with user increase.
• Improved policies around Sarbanes-Oxley security control measures for publicly traded Fortune 100 companies. Implemented access control policies and procedures utilizing Active Directory security groups. Integrated NetIQ role-based security application with Active Directory to allow access based on department needs. Designed data center security controls for delivering new applications to users. Created separate environments for development, staging, and production stages of new applications. Results: 100% compliance with Sarbanes-Oxley legislation for publicly traded companies; Reduced risks of internal unauthorized access to sensitive data while improving information assurance and security
• Researched, designed, and implemented MS SharePoint document delivery tool. Researched MS SharePoint capabilities to support the Technical Account Manager organization in all communication efforts of a global customer support team. Designed the application to meet requirements of all teams and implemented within MS SharePoint Portal. Delivered communication documents to all global teams. Results: Provided one location to store communication documents for multiple global support teams; immediate notification via email integration for updates and additions of documents and schedules; eliminated multiple locations for document retrieval

Confidential, Houston, TX

Sr. Business Analyst/Sr. IT Business Consultant

Responsibilities:

• Designed, installed, and implemented Microsoft Office SharePoint Server 2010 for a US-based oil and gas production company. Managed the end-to-end solution of a corporate collaboration portal. Gathered requirements from business stakeholders, translated those requirements into well-written technical documents for delivery to the design and implementation team. Results: Created a centralized portal for 150 employees to collaborate on the issuance of payments to property owners during pipeline construction. Created an external portal for third-party vendors to submit payment requests; brought company into 100% compliance with Sarbanes-Oxley requirements for publicly-traded company
• Utilized Information Technology Information Library (ITIL) best practices to improve business processes and contract performance. Implemented a regional strategy that reduced latency times for application responses and user connectivity. Consolidated multiple sites in the same geographical area into a single site using hub-and-spoke topology. Results: Reduced costs and improved IT responses to business units; improved projected performance of contract over three-year support term; improved monthly projected revenue by 20%
• Lead Business Consultant on the development of customized application for Infrastructure Support Group. Consulted on development and implementation of an application written in Windows Power Shell to improve the process and accuracy of creating user accounts, adding users to proper groups based on roles and responsibilities, and assigning those accounts to the correct Exchange Mail server based on location. Results: Dramatically reduced time consumed by Windows administrators in creating accounts; improved accuracy of adding users to correct security groups; freed up time to address support needs of the organization

Confidential, Houston, TX

Project Manager / IT Business Consultant

Responsibilities:

• Managed the delivery of a global Multi-Protocol Label Switching (MPLS) network for a multi-national oil and gas services company. Managed a multi-national team of technical experts, engineers, business analysts, and junior project managers utilizing PMI project management methodologies in the delivery of a global communications network. Provided expert judgment on technologies and process improvement to improve costs and efficiencies. Results: Improved reliability of communication channels across 120 global sites. Restructured Information Technology Department from a regional support model to a corporate organizational structure. Delivered network ahead of schedule, under budget, with 97% accuracy
• Identified and managed risks for the implementation of a global Multi-Protocol Label Switching (MPLS) network. Implemented a Change Advisory Board in accordance with industry best practices to identify, catalog and track requested changes. Formalized change acceptance and sign-off procedures in accordance with ISO / IEC 20000 standards. Results: Reduced or eliminated the effects of risks that could jeopardize the delivery of 120 global sites, improved the marginal profit of the overall contract from 15% to 20%; reduced cost of circuit delivery through Continual Process Improvement (CPI)
• Implemented Information Technology Information Library (ITIL) best practices to improve business processes and Return On Investment (ROI). Implemented a regional Information Technology Service Management strategy that reduced latency times for application responses and user connectivity. Consolidated multiple sites in the same geographical area into a single site using a hub and spoke topology. Results: Improved cost of operation for 7 regions totaling 124 global sites; improved issue resolution metrics by 50% by implementing “follow the sun” support

Confidential, Oklahoma City, OK

Technical Account Manager

Responsibilities:

• Effectively managed global team members in the recovery from a critical outage for a multi-billion-dollar global internet search firm. Coordinated efforts of Gold Level support members across multiple time zones in repair and replacement of enterprise servers and backup and storage devices. Consulted with EMC on delivery, configuration, and installation of enterprise storage units. Results: Reduced projected outage from 12 to 8 hours; negotiated Platinum service support agreement to retain customer; awarded Dell Silver Award for Customer Service
• Assisted Black Belt candidate with Business Process Improvement project for Technical Account Manager Organization. Gathered customer phone survey results for time-to-resolution and quality-of-service data. Utilized advanced Excel programming to create statistical models. 

Confidential, Oklahoma City, OK

Sr. Windows Administrator/Datacenter Manager

Responsibilities:

• Utilized problem-solving skills to identify gaps in delivering Information Technology solutions to business units. Successfully identified a problem in hardware and software procurement for technology projects. Business units experienced a 4-day delivery time of requested servers and server parts. Created an onsite parts-expendable and receiving program. Results: Successfully reduced the time-to-delivery by 75% creating a 24-hour on-time delivery standard operating procedure; streamlined business process requirements for IT service requests
• Rectified errors in the enterprise contract for software support and services. By adding an extra zero to the hourly support wage, the vendor stood to collect $1500 per hour in the event support went outside the normal parameters of the contract, rather than the previously agreed-upon $150 per hour. Results: Potential savings of over $500,000 in support services based on the projected three-year support term