System Administrator/Business Analyst Resume

SUMMARY:

A dynamic professional with over 33 years of experience and in - depth knowledge of all aspects of originating and servicing Residential Mortgage Loans. Self-motivated, process organizational and time management skills, and interacts easily with diverse people while under pressure. Recognized for personal commitment, dedication and performance.

EMPLOYMENT:

Confidential

System Administrator/Business Analyst

Responsibilities:

Provide functional and system support for mortgage servicing projects.
Work with the business-unit to analyze, evaluate, develop and translate the business requirements to business system specifications.
Develop, coordinate and execute thorough, all-inclusive test plans and detailed test cases to ensure development and maintenance tasks meet business and compliance requirements, as well as ensuring they do not negatively affect existing system functions and processes.
Coordinate and overseeing user acceptance testing, documentation and problem solving.
Reviews problems and proactively escalates issues for resolution while understanding the major impacts to technical and business-related areas.
Work multiple projects concurrently and shift priorities as required to meet business requirements and deadlines.
Work with and assist Training, Marketing and any other business units in support of the development, training and implementation of assigned projects.

Confidential

Systems Integration Analyst

Responsibilities:

Provide expert level functional support, maintenance, administration and integration for loan origination and servicing applications within the enterprise.
Analyzes designs, develops, documents, tests and support deployment of new products and system enhancements.
Translates business requirements into solutions leveraging existing systems and automation.
Works closely with business unit and IT technical staff across all departments to ensure processes are implemented according to business and IT technical specifications.
Provides recommendations and solutions to problems that can be quickly implemented.

Confidential

Assistant Manager, Mortgage Loan Servicing

Responsibilities:

Responsible for supervising personnel, including recommendations for hiring, firing, completion of performance evaluations, training, staff leave schedules, and approving biweekly timesheets.
Identify department deficiencies within various processes and provide recommendations for improvements.
Establish and maintain written procedures for escrow administration, the processing of loan payments, payoffs and reporting loan information to investors.
Compile daily, weekly and monthly departmental production information into comprehensive reports for review by management.
Monitor and ensure the prompt payment of real estate taxes, homeowners insurance, PMI/MIP insurance and any additional escrow items.
Act as the department contact for interaction with other credit union personnel and vendors.
Ensures compliance with all regulatory requirements and disclosures.

Confidential

Assistant Vice President, Residential Lending

Responsibilities:

Interview, hire, and train loan staff, as well as perform employee evaluations.
Develop and implement new policies and procedures for escrow administration, the processing of loan payments, payoffs and releases, collection of past due accounts and reporting loan information to investors.
Review annual interest rate adjustments, escrow analysis and year end statements.
Perform quality control and verify the accuracy of all information implemented into the computer for closed loans.
Monitor and ensure the prompt payment of real estate taxes, homeowners insurance, PMI/MIP insurance and any additional escrow items.
Responsible for setting up payment plans, communicate with attorney’s regarding accounts in bankruptcy, collection and foreclosure.
Provide monthly delinquent status reports to investors and senior management. Ensures compliance with all regulatory requirements and disclosures.

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