SUMMARY:

• Business Systems Analyst professional wif 10 years of extensive experience in requirements gathering, Analysis and Communication wif SME’s, Stakeholders (technical, non - technical), business process analysis, portfolio management, business process mapping, business process re-engineering, risk management, RPA, solution assessment & Validation, documenting project artifacts and Testing/Maintenance operations.
• Possesses excellent Interpersonal Skills, Communication Skills, Writing Skills, Strong Quantitative, Analytical Skills, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Critical Thinking, Time Management, working wif all levels of managers, senior business leaders and subject matter experts (technical/ non-technical).
• Closely worked wif the Development, solution, and architecture teams for Joint Application Requirement (JAR), Joint Application Development (JAD) sessions impacting complex/cross dependent requirements.
• Managed the product/program backlog using applications such as Azure DevOps, TFS, JIRA and used various information radiators such as Kanban Boards, Burndown Charts, Dashboards, Issues and Time Tracking.
• Created many artifacts such as BRD (Business Requirement Document), PRD, PDD, RFP, RTM (Requirement Traceability Matrix) and Project/Requirement status presentations/reports for multiple levels of reporting.
• Proficiency in leading requirements gathering processes using different elicitation techniques such as Brainstorming, Document Analysis, Focus Groups, Interface Analysis, Interviews, Observation, Prototyping, Requirements Workshops, JAD (Joint Application Development), Reverse Engineering, and Survey/Questionnaires.
• Extensive experience in writing SMART (Specific, Measurable, Achievable, Realistic, Time-Bound) PI Objectives to provide clarity, focus and well-defined structured approach to development and designing a work plan.
• Strong experience in processing noledge of EFT payments processing through Automatic Clearing House ACH, Credit Cards, Check Processing, Third Party payments and European payments noledge.
• As an ITSM analyst assist the application owners to recertify the information associated wif their portfolio and support data integration and automation improvement efforts prioritizing work wif respect to SCRUM.
• Extensive experience in conducting GAP, Impact, SWOT, BPM, Use Case Modeling, CATWOE Cause & effect analysis, Root cause, Cost-benefit analysis, Feasibility studies, Risk analysis, ROI analysis tools and techniques.
• Extensive experience in UML/BPMN Modeling such as Activity Diagrams, Sequence Diagrams, Use case Diagrams, Entity Relationship Diagram, Class Diagrams for high level/details solution and architecture.
• Proven Experience in all phases, methodologies of SDLC and adopting of key engineering practices such as (CICD) Continuous Integration/Continuous Development, (TDD) Test Driven Development, (ATDD) Acceptance Test Driven Development, DevOps, XP, Kanban, and Scrumban wif over 5 years of experience as a Scrum Master.
• Professional expertise in working on portfolio/program/team levels in Scaled Agile Framework.
• Facilitation of Scrum Ceremonies and use of agile techniques (MOSCOW technique, Planning Poker, T Shirt sizing).
• Extensive implementation Knowledge of Databases, (DWH) Data Warehousing, Schemas, Data Marts, Data profiling, Data modeling, Data masking, Data quality analysis, Data Entity Relationships and OLAP operations.
• Experience in using SQL queries, Stored procedures, and the like to understand existing databases/schemas/code.
• Facilitated product owners create cross-functional/feature/component teams to fit the Project needs.
• Experience in SOA, 3-tier, N-tier architecture, and Enterprise Service Bus (ESB) for orchestration process.
• Created (BI) Business Intelligence reports and dashboards using tools such as Informatica, power BI, Tableau.
• Extensive experience in Assembly reports, Excel exports, charts, Pivot tables, VLOOKUP, HLOOKUP and data imports.
• Involvement in Data /dimensional Modeling, Database Debugging, Data Extraction/ Transformation/ Loading (ETL) using Informatica Power Center and Business Intelligence Reporting using Tableau Desktop, IBM Cognos, QlikView.
• Worked closely wif the QA team in executing Test Plans & Test Case scenarios, Test Logs, Test Objectives, Unit Testing, Integration Testing, Functional Testing, System Testing, Stress Testing, Performance Testing, Ad-hoc Testing, Usability Testing, Acceptance Testing, Regression Testing, Stability Testing, Smoke Testing and Beta Testing.

TECHNICAL SKILLS

Methodologies / Frameworks: Waterfall, Agile/Scrum, SAFe, Kanban

Modeling Tools: BPMN, MS Visio, Balsamiq, Axure RP, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver and Adobe Brackets, Adobe XD

Web Technologies: EDI, XML, XML Schema, XML XSD, XSD Data, XML Services, XML WSDL, XML SOAP, XML RDF, XML RSS, DTD, JSON, HTML & CSS, SOAP, REST, RESTful, AJAX, JavaScript

Database: MS SQL Server 2012/2008/2005, MS Access, MS Excel, Oracle

BI Reporting Tools: Tableau Desktop, Crystal Reports, MS Power BI Stack, Cognos 10, SQL SSIS, SSRS, SSAS, Visual Basic Studio (VBS), Azure DevOps, Google Forms, SurveyMonkey

ETL Tools: Informatica Power Center, Talend, IBM Cognos, Excel

Testing Tools: Selenium Grid, JIRA, HP Load Runner, Informatica, Swagger, SOAP UI, Post-Man, Fiddler, Test Complete, Quick Test Pro, Silk Central 20.6

Programming Languages: HTML, CSS, C++, Java, JavaScript, Python, Ruby

Documentation Tools: Microsoft Office 365 (Word, Excel, Access, PowerPoint, Project, Publisher), SharePoint, Caliber Author, DocuSign

Data Warehousing (DWH): DBMS, RDBMS, Data Marts, OLTP, OLAP, ROLAP, HOLAP, Tera Data, Query/Reporting, Slicing, Dicing, Pivot, Drill Down, Roll Up, Star schema, Snowflake schema

Project Management Tools: MS Project professional, MS Project Server, MS SharePoint 2010SharePoint, JIRA, Confluence, TFS, Azure DevOps Services, Azure DevOps ServerHP QC/ALM, SAP Business Objective Suite, IBM Rational ClearCase, Oracle CRM, Oracle Revenue Management & Billing (ORMB), Microsoft Dynamic 365 (CRM & ERP)

PROFESSIONAL EXPERIENCE

Confidential - Saint Paul, MN

PMO Business System Analyst

Responsibilities:

• Work wif multiple departments, business partners, and/or vendors to solicit, collect, analyze, document, and communicate functional and system requirements based on current and future business needs.
• Develop test plans and test scripts, oversee testing of each delivered object to ensure all non defects are resolved before development, maintain project documentation, perform project management.
• Develop and coordinate wif the department to develop documentation and needed for .
• Strong working noledge of Health Regulations Division and/or business-related operations and processes.
• Knowledge of information gathering, planning, and organizing methods and principles, excellent communication, documentation, and interpersonal skills including the ability to address as wide range of audiences.
• Extensive noledge in Jira configuration setup for Time Tracking, Workload Management and Reporting.
• Involved in project scope meetings to document the high-level business requirements to the product backlog in Jira.
• Conducted Join Application Development (JAD) sessions wif SMEs and development teams and documented functional business requirements as product backlogs using Jira.
• Extensive use of Jira to create Epics, Features, User Stories, Acceptance Criteria, risks, issues and update sprints and backlogs for each sprint planning, sprint review, sprint retrospectives and daily scrums.
• Extensive noledge requirement elicitation using various techniques such as brainstorming, user observations, interview, surveys, questionnaires, and document analysis.
• Worked on Software/System development life cycle (SDLC) in Agile in (TDD) Test Driven Development and created, Business Process Flow, Activity Flows, Use Cases, and diagrams, (ARD) Agile Requirements Document, User Stories, Test Cases and Scenarios, and Product Concept.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives. Designed future state process flows to improve user interactions.
• Worked along wif the solutions architect to design the business process flow to merge two applications together.
• Worked wif the team for estimation of user points using Planning Poker and T-Shirt Sizing.
• Applied business analysis tools such as - GAP analysis, SWOT, PESTLE, Impact Analysis, Root Cause Analysis, Cost-Benefit Analysis and Risk Analysis.
• Conducted UAT wif the cross-functional business teams to ensure the system was aligned wif vision of the business teams and collaborated in regression testing, unit testing, system, and integration testing (SIT), black box and sanity.
• Developed, Coordinated, and implemented methodology and scope for multiple complex projects.

Environment: (Remote) Agile, DB Visualizer, Jira, Jira-Tempo, Jira Timesheets, Oracle DB, Citrix Workspace, VPN, Microsoft Teams, Microsoft Stream, Microsoft Office 365 (Word, Excel, Power Point, SharePoint), SQL Developer, Lucid Charts, MS Visio, Windows 10

Confidential, Brooklyn, NY

Senior Business Analyst / Quality Assurance

Responsibilities:

• Critically evaluate information gatheird from multiple sources, decompose high-level information into details or medium to enterprise level, develop requirements according to the standard template of TSD, Business Requirement Document (BRD), System Requirement Specification (SRS), Use Cases/User Stories and Acceptance Criteria, document business architecture, and distinguish user requests from the underlying true business needs.
• Closely worked wif the business stakeholders to prioritize (MVP) Minimum Viable Product and Non-MVP requirements wifin the achievable given timeline and available resources capacity.
• Performed GAP Analysis to produce ‘AS IS’ to ‘TO BE’ state, performed Business Process Analysis (BPA) to identify regular delays, customer complaints and created functional decomposition to approach the analysis of complex systems and concepts by considering them as a set of collaborating functions, effects, and components.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams using Microsoft Visio, dynamic wireframes & mockups using Axure RP for continuous demonstration purposes, assisted UI/UX (User Interface/User Experience) team to develop the final prototype ready for final business demonstration.
• Created Drill-Down Business Process diagrams using BPMN 2.0 (Business Process Modeling Notation) diagram.
• Responsible for handling change requests by analyzing them and providing the required documentation to the change advisory board (CAB) dat is responsible for the approval of the request made.
• Assisted project related presentations wif Project Manager and provided reports to the higher management by creating Project Plans (resources, budget, timeline) and Request for Proposal (RFP) and Request for information (RFI).
• Work wif project management staff members to raise and resolve issues, set project deadlines, and mitigate project risks and independently wif various SMEs (Subject Matter Experts), Stakeholders to define concepts, scenarios, processes and requirements under the management and direction of the project manager.
• Redesigned the Wiki (User Guide) for the newly redesigned application wif the help of business stakeholders.
• Hosted Sprint Planning, Daily Stand-ups, Sprint Reviews and Sprint Retrospectives acting as a proxy SM.
• Responsible for tracking burndown charts, resource allocation, team management, dashboards, issue tracking, and using Azure DevOps Services and Server in all stages of planning, creating, verifying, and monitoring.
• Responsible for reporting the project status reports to Project Manager by keeping track of UAT (User Acceptance Testing) tracker concerns, helping to resolve PPT (Post-Production tracker) items at the daily stand up or at the Parking Lot, and worked closely wif the Quality Assurance team to resolve QA Tracker items.
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.
• Responsible for creating of the software operations and support related documentation.
• Advanced ability to research, analyze, and recommend improvements to the organization’s use of the software.
• Worked closely wif the developers and testers to provide the best input for UAT and UFT (Unified Functional Testing) for newly introduced Android and iOS mobile and tablet access for STARS Classroom and STARS Admin personas.
• Worked alongside the developers and testers guiding through the test script written and created user defined functions to enhance the Quick Test Pro Scripts by adding methods, conditional statements, and comments.
• Planning/Coordination and validation of the test cases during the testing phases was involved in Unit Testing, System integration testing, smoke testing, interface testing, regression testing using Quick Test Pro and UAT phase.

Environment: Hybrid Agile, Windows 10, Microsoft Office 365 (Word, Excel, PowerPoint, Project), Microsoft Dynamics 365 CRM, Microsoft Teams, SurveyMonkey, MS VISIO, Axure RP, SharePoint, Visual Basic Studio, BPMN 2.0, Team Foundation Server (TFS), Azure DevOps Server, Azure DevOps Services (Cloud), Test Complete, Caliber Author, Snagit, DocuSign, Telerik

Confidential, Woodcliff Lake, NJ

Business System Analyst / Quality Assurance

Responsibilities:

• Extensive experience in eliciting requirement, analysis, design, functional testing using Microsoft Dynamics 365 CRM.
• Facilitated JAR/JAD sessions wif technical/non-technical teams, SMEs to clarify business rules, Policy Administration, and how change will affect the department, SLA analysis, re-engineer business process analysis & solve impediments.
• Experience in creating dynamic wireframes for demo using Axure RP and creating prototypes using HTML and CSS.
• Experience and noledge using Microsoft Power BI Stack for interactive visualizations of cloud-based data wif greater speed and business intelligence capabilities in creating ad-hoc reports and dashboards.
• Created complex SSRS, Power BI reports run on high volume of data and pulls data from SQL servers and Mongo DB.
• Proficiency in using business analytical tools, such as MS Visio, Word, Excel pivot charts, Macros, VLOOKUP.
• Proficiency in using AWS command line client and management console to interact wif AWS resources and APIs.
• Used AWS Elastic Beanstalk orchestration service to deploy, monitor and scale an application.
• Worked wif developers in quick turnaround timelines in a fast-paced multi-disciplinary team environment.
• Experience and noledge in creating epics to manage scope and prioritize and help delivery teams by breaking down the high-level design or epics to features to user stories or tasks using Azure DevOps.
• Participated in SAFe ceremonies such as, Backlog refinement, Iteration Planning, Daily Stand-Up, Iteration Review, and Iteration Retrospective. Worked closely wif the RTE in Scrum of Scrums, Pre PI, and PI planning events.
• Used KANO, Fibonacci Sequence, WSJF, and MoSCoW techniques for user story prioritization and HL assessment.
• Defined and suggested RESTful, XML, XML DTD, XSD Schema based web services and API (Application Programming Interfaces) wif WCF (Windows Communication Foundation) and based on languages such as C++ and JAVA.
• Hands on experience in API design, API documentation, API integration and API maintenance wif API team.
• Designed and delivered Data Mapping Documents, Data Transformation rules and maintained Data Dictionary.
• Performed data analysis and data validation, system validation and wrote SQL queries to generate certain KPI’s.
• Used HP QC/ALM to update the status of all the Test Cases & Test Scripts dat are executed during the testing process.
• Managed the process of change requests from, CR creation, acquiring detailed development feasibility/ story point assessment. Closely worked wif leadership to establish the change advisory board and draft the CR process.
• Conducted Rapid Application Development (RAD) sessions to converge Request for Proposal (RFP) and RFI.
• Extensive experience in UAT for all devices, such as Mac OS, Windows, and Android and iOS mobile devices.
• Used Selenium for front end and heavy user testing to capture the activities between the client and the server.
• Experience in working as a Quality Assurance specialist in after hours to accomplish set release dates wif no delay.
• Experience in working wif offshore clients from Germany and working after hours to complete milestones.

Environment: SAFe, BPMN, Windows & Mac, MS Office 365 (Word, Excel, Access, PowerPoint, Project, Share point), Microsoft Dynamics 365 CRM, XML, REST, JSON, C++, MS Project, MS Visio, UML, AJAX, Google Forms, SQL Server, MS VBS, MS Power BI Stack, Axure RP, TFS VST, Informatica, Microsoft Technology Stack, IBM Rational ClearCase, Mongo DB

Confidential, Minneapolis, MN

RPA Business Analyst / Quality Assurance

Responsibilities:

• Organized various elicitation techniques such as brainstorming sessions, focus groups, one on one interviews, JAD/JAR sessions wif the business and SMEs to identify and transform true Business Requirements into System Requirements which explains each use case process to complete each business requirements.
• Lead cross-functional teams through the Request for Proposal (RFP) during response process the time.
• Analyzed client requirements and measured complexity to understand the benefits of automation.
• Designed the Process Definition Document (PDD), TSD detailing the Process Map for automation of bot.
• Designed an Artificial Intelligence (AI) Chatbot flow from scratch based on customer requirements embedded wif Natural Language Processing (NLP) enhancing the business process and customer satisfaction.
• Collaborated wif the COE team to implement and manage automation as efficiently and safely as possible.
• Worked closely wif the development team to develop and deploy bots using UiPath and Blue Prism tools.
• Assisted developers create Object Model Diagram of process of automation for Solution Design Document (SDD).
• Maintained frequent, high quality communications wif clients and all other affected individuals/ areas of projects and support, including project meetings, project plans, project scope and key assumptions, dates, etc.
• Maintained Minutes of Meeting of requirement gathering meetings, scrum meetings, and provided the action plan and resolved potential impediments on each sprint working closely wif the team members.
• Simplified High-Level Business requirements into functional and non-functional specifications.
• Composed and detailed the GAP Analysis of the new system and produced AS-IS and TO-BE documents.
• Designed the System Requirements Specification (SRS) document wif the necessary UML diagrams which include, Activity flow diagrams, Use-case diagrams, Use-case Narratives, Data flow diagrams, communication diagrams, sequence diagrams, static and dynamic prototypes for a realistic visual demonstration for business.
• Assist wif developing and maintaining effective and efficient compliance reporting processes Analyze tax reporting information provided by other departments and tax assessment analysis and appeals.
• Extensive technical development skills using, MS SQL Server, MS BI Suite, including SSIS, SSRS, SSAS and Power BI.
• Mixtures of charts, graphs and tabular information are created in KPI Dashboards, KPI reports and Metrics for visualization and underlying measures to support and speed up the decision-making process.
• Continuously used JIRA to fit our framework from agile-scrum boards to reports, plan, track and manage.
• Worked as a QA to fill in the resources at the end of the development lifecycle to speed up the MVP releases.
• Validation of the test cases during the testing phases was involved in Unit Testing, Ad-hoc testing, Smoke testing, System integration testing, Staging environment and, UAT phase.

Environment: (SAFe) Scaled Agile Framework, Windows 10, MS Office 365 (Word, Excel, Access, PowerPoint, Project), MS Visio, Microsoft Dynamics 365 CRM, Power BI, NLP, Chatterbot, ACH Processing, NACHA formats, UiPath, UML, JIRA Confluence, Adobe Illustrator, Axure RP, SharePoint 2013, SQL Server Services, Mockup Screens

Confidential, Overland Park, KS

Telecom Business System Analyst / Scrum Master

Responsibilities:

• Captured requirements for Sprint billing enhancements and performed source to target data mapping for billing ODS.
• Redesigned the application to accelerate the enterprise cash management business process.
• Consistently attended business meetings wif Project Manager and created Request for Proposal (RFP) when needed.
• Designed mobile payment system for transferring money through business to consumer (B2C), implementation of Zelle services, Real time payment (RTP) for payment settlement, bill payment, cash management etc.
• Oversaw end-to-end OSS/BSS solutions arch including: Real time and offline Billing, Ordering, Provisioning, Porting, Payments, Customer care, Point of sale, Web selfcare and network real time access: IN and Diameter protocols.
• Created billing QA Sarbanes-Oxley narrative and testing documentation for the enhanced traffic systems mediation platform, including, fmCI and fWCOM switched traffic plus fmCI Operator Service Traffic.
• Good understanding of IP Networks and Voice Over IP (VOIP) delivering web VOIP solutions on or ahead of schedule and to stated budget, as well as strong experience in Telecom BSS/OSS customization.
• Widely used SQL (Stored procedures, Triggers, Views, Cursor) to extract data from different sources.
• Expertise in visualization techniques, dashboard design and decision support tools using Tableau, and Power BI.
• Conducted ETL testing process for data quality, data integrity, data transformations and data validations.
• Experience in Manual Testing and Testing Methodologies. Experience in Stress Testing/ Performance Testing. Good Experience on Selenium IDE and creating Scripts in selenium --RC by using Java.
• Integrated EDI using Microsoft Dynamics ERP system considering all supported languages, protocols, and databases.
• Knowledge in Telecom Provisioning by adding number switches, removing switches, of Busy call forwarding, delayed and, up certain number call forwarding, conditional and unconditional call forwarding.

Project Environment: BPMN, JIRA, MS SQL Server/SQL server Reporting Services 2012, MS Visual Studio 2010Microsoft Dynamic 365 CRM, SQL Server Management Studio 2010, Informatica Power Center 7.1, SAP BusinessObjects Suite, T-SQL, SQL Plus, ERP, Tableau Desktop, Microsoft Dynamics 365

Confidential, Cape Girardeau, MO

Technology Specialist

Responsibilities:

• Provide consultation and support for installation, use and management of computer hardware, software, printers, and other end-user technologies, troubleshoot, follow-up and resolve reported technical issues, support campus standards for purchasing new computer hardware and software.
• Provide end-user telephone, on-site, and walk-in support, respond to, prioritize, and track end-user requests for technical assistance in the campus Help Desk ticketing system.
• Provide timely resolution of problems or escalation on behalf of the end-user by maintaining strong working relationships wif IT professionals in areas such as network services, software systems and application developers.
• Work wif end-users and User Services staff to keep end-user equipment current and perform system upgrades and new system deployments when needed Participate in campus information technology projects as needed.
• Support campus Information Security policies and protect end-user data and systems.

Confidential

Business Analyst

Responsibilities:

• Documented FRD, BRD, and SRS to help the development team clearly understand the scope of the project.
• Developed detailed walk through for the product lifecycle, drafted a Product Road Map for all phases of releases.
• Created and maintained work breakdown structure (WBS) for the project road map using MS Visio.
• Expertise in Power BI development experience wif desktop and Pro versions, familiarity wif direct query.
• Identified the key stakeholders, business users of the application and prepared a RACI matrix to facilitate communication for any sort of requirement and business clarifications.
• Developed several high-level UML Use Cases for each major functionality as well as detailed Activity Flow Diagrams.
• Performed in-depth GAP analysis on high-level requirements and documented based on the As-Is, To-be format and the way to bridge the gap. Created User Manuals and release notes.
• Assisted Project Manager in creating Project Plans for the next physical year including budget, resources, timeline, and risks and participated in business meetings presenting the road map items.
• Developed Wireframes and dynamic Prototypes using MS Visio and HTML/CSS to provide the development team wif a realistic visualization of the project. Created UML diagrams such as Activity flow, Sequence flow, and Data flow.
• Involved in designing and modelling Web Services Orchestration to support application development by browsing UDDI dat involved XML request and response for SOAP web services.
• Monitored Web Services testing using SOAP UI for functionality, security, and compliance tests on API.
• Collaborated wif Test Team in developing and writing the Test Plan by relating to my Traceability Matrix. Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Created and reviewed test cases, test scenarios, test plans and maintained the Requirement Traceability Matrix
• Coordinated execution of unit testing, system integration testing, and user acceptance testing (UAT).
• Facilitated triage calls and war room session depending upon the test result scenarios.

Environment: Hybrid, MS Word, MS Excel, MS Visio, XML, HTML, UML, JIRA, HP-QC, SQL, Power BI, Altova XML Spy.