RELATED EXPERIENCE::

Confidential

Epic HIM Analyst

Responsibilities:

• Worked on maintenance tasks for client.
• Triaged Tickets for assignment to team.
• Worked on build items as needed/directed by HIM team.
• Helped with upgrades
• Worked on system modifications.

Confidential

Epic HIM Consultant

Responsibilities:

• Helped Mentor newly certified analysts
• Worked ticket backlog to help out veteran analysts
• Worked on build items as needed/directed by HIM team.
• Build out new document types for scanning.

Confidential

Epic HIM Consultant

Responsibilities:

• Coding Integrated Testing Support
• Coding Workqueue Optimization
• Reports and Print Groups

Confidential

Epic HIM Consultant

Responsibilities:

• Coding Dashboard Build
• Reports and Print Groups
• Coding Work queue build

Confidential

Epic HIM Consultant

Responsibilities:

• Coding Integrated Testing Support
• Coding Dashboard Build
• CDI Dashboard Build
• Reports and Print Groups
• Coding Work queue build

Confidential

Epic HIM Consultant

Responsibilities:

• ROI Support Pre - go-live, took over for Analyst on Leave
• ROI Build.
• Worked on Legal Medical Records.
• Reports and Print Groups
• ROI / Identity User Security
• General ROI and Identity Build

Confidential

Epic HIM Consultant

Responsibilities:

• Post Go-live support
• Helped with Optimization and system clean up
• Break fix issues
• Mentoring current staff and HIM Operations

Confidential, Oakland, CA

Epic HIM Consultant/HIM Instructional Designer

Responsibilities:

• Reviewed Training materials and updated as needed.
• Completed build on CDI module
• Handled Break fix issues for all Modules
• Caught up on backlog of open break fix/optimization tickets.
• Worked on streamlining ROI reports.

Confidential

Senior Epic HIM Consultant

Responsibilities:

• Mentored New Staff as they received Epic Certification
• Epic Analyst for Coding
• Rebuilt Coding work queues and helped develop new coding workflow for ED/OBS coding.
• Handled Break fix issues for all Modules
• Worked on updating Coding Manager Dashbords.

Confidential

Senior Epic HIM Consultant

Responsibilities:

• Developed workflows for HIM modules for Inpatient go live.
• Helped lead ICD-10 Epic project.
• Developed test scripts and coordinated testing.
• Coordinated with Epic Team Leads to insure build was completed.
• Completed ICD-10 build for the HIM Modules.
• Worked with Epic and 3M testing for ICD-10
• Worked with HIM staff to develop streamlined processes.
• Mentored newly certified HIM Analysts with various Modules
• Built new Deficiencies for the Inpatient go live.
• Created Coding validation rules.
• Created Deficiency tracking and coding work queues and work queue rules.
• Familiar with 3M Encoder and HDM applications used for coding and abstracting.
• Helped with Payor testing for ICD-10 go-live.
• Developed test scripts for Epic ICD-10 testing.

Confidential, Yonkers, NY

HIM Instructional Designer

Responsibilities:

• Helped develop training materials from workflows and Visio diagrams.
• Classroom materials
• E-learnings
• Hand out and tip sheets
• Built the training environment.
• Trained three Credentialed Trainers, super users and end users
• Helped build team with issues as needed

Confidential

HIM Application Manager/Epic ICD-10 Project Manager

Responsibilities:

• Developed workflows for HIM modules for Inpatient go live.
• Developed ICD-10 project plan based off Epic model plan.
• Worked with HIM staff to develop streamlined processes.
• Support end users in HIM module of Epic Software 2010 and 2012
• Helped with Ambulatory Big Bang go live in August 2012
• Helped with Epic 2012 Upgrade in June 2013
• Mentored newly certified HIM Analysts with various Modules.
• Helped training team develop training materials and sat in on Certified Trainer exams.
• Built new Deficiencies for the Inpatient go live.
• Created Coding validation rules.
• Created Deficiency tracking and coding work queues and work queue rules.
• Created Radar dashboards for Coding, Deficiency Tracking, CDI improvement, HIM Managers, Release of Information and for the HIM Account Coordinators.
• Created dashboard reports for HIM dashboards.
• Familiar with 3M Encoder and HDM applications used for coding and abstracting.

Confidential, New York, NY

Analyst - Clinical Informatics

Responsibilities:

• Support end users in HIM module of Epic Software 2009 and 2010
• Implemented changes to HIM module.
• Changes included Reporting updates in Text to LRP and LPG master files.
• User creation
• Reporting Workbench Reports
• Handled SU and UI update testing.
• Reviewed changes in NOVA, decided if the changes effected current system, developed testing plan, end user training if needed.
• Helped with implementation of Epic 2010 and Deficiency Tracking module
• Built Deficiencies
• HIM Dashboard and reports
• Imported changes to Provider (SER) master file
• Imported changes to Employee (EMP) master file.
• Mentored current HIM analyst helping them with knowledge transfer and preparing for exams.
• Helped them with better understanding of Text side of Epic
• Helped create training materials and tip sheets for end user reference.
• Created/updated FAQ sheets based off of common reoccurring questions from end users.
• Helped Train end users staff in group sessions as well as one on one.

Confidential, Cincinnati, Ohio

Lead Application Programmer Analyst

Responsibilities:

• Worked on implementation of Epic 2010 - Two hospital system with satellite offices.
• Worked with HIM business owners to develop workflows and business processes in relation to Epic.
• Developed solutions for the handling of multiple Medical record and Release of Information locations.
• Developed agendas and lead workgroups for decision gathering from HIM stakeholders from two hospitals to created uniform workflows.
• Worked with business owners on creating unified processed between all locations.
• Build Deficiency Tracking, Release of Information, Coding and Abstracting and Chart Tracking.
• Principle Trainer for Epic HIM.
• Developed workflows and processed for training based off Epic Model.
• Developed training materials based off Epic model, with screen shots and information from hospitals system.
• Responsible for training Credentialed Trainers and Super Users
• Build out MST environment for use in training
• Created Reports
• Text reports to include reports used in ROI for releasing the legal medical record.
• Reporting Workbench Reports for use in HIM Dashboard
• Application reports used in day to day operations in HIM department.
• Worked on all aspects of HIM build.

Confidential, Cincinnati, Ohio

Analyst - Clinical Informatics

Responsibilities:

• Support end users in HIM module of Epic Software
• Dealt with optimization of current system, finding better ways to use and integrate the Epic system with HIM. Developing new workflows and processes.
• Implemented changes to HIM module
• Handled implementation and testing of SU and UI releases.
• Worked with HIM management to set up training of end users
• Decided what releases would and would not impact system.
• Handled SNOMed and CPT coding updates in Epic
• Created and maintained reports
• Text
• Reporting Workbench
• Application reports

Confidential, Beavercreek, Ohio

Support Analyst

Responsibilities:

• Support end users via remote access and on site visits
• Run scripts on database in SQL and Oracle to extract or update data
• Help with go live training and support for new clients on-site
• Help with new release quality assurance testing.

Confidential, Dayton, Ohio

Technical Support Specialist

Responsibilities:

• Verify order completion
• Reprocess faulty orders
• Tracking down errors in XML code
• Working with error identification tools

Confidential, Dayton, Ohio

Programmer/Analyst Application Support

Responsibilities:

• Worked with HIM business owners to identify and develop workflows and time lines for the Epic Implementation for a 3 hospital staggered role out.
• Helped to develop workflows and training material for the HIM department for the Epic go live.
• Create hardware and software specifications for presentation to hardware team for HIM department for Epic implementation.
• Support end users
• Supported users with Epic HIM Summer 06 release
• Supported users in legacy systems in HIM department
• Maintain and upgrade software patches, security, etc.
• Modeled requirements into a final system
• Create change and support documentation and present to change control board for approval
• Communicate changes in processes and functionality to end users
• Work hand in hand with software vendors to implement new functionality
• Support training staff in learning applications and compose training manuals when necessary
• Administered Active Directory user accounts and Outlook email accounts
• Handled customer support issues
• Learned to troubleshoot dozens of propriety applications quickly to immediately respond to customer needs
• Escalated support issues to vendors if immediate resolutions were not reached
• Updated Windows PC’s with critical updates from Microsoft when released
• Helped troubleshoot and resolve minor hardware problems throughout the hospital