SUMMARY

• Overall, 8 years of Industry experience as a Business System Analyst in Retail, ecommerce, Supply Chain management andwarehouse management systems, Order chain management systems.
• Gathering, Business requirements, Evaluating Data Sources, Translating Requirements into Specifications, Application Design in E - Commerce, Retail Services.
• Experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.
• Experience with business process setup using UML Use Case Modeling, Business Process Modeling, QA testing, RUP, Agile and UAT.
• Experience in Software Development Life Cycle (SDLC), having thorough understanding of various phases such as Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP).
• Experience in Systems Management, Design and Data Modeling.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational Requisitepro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Experience in Supply Chain Management applications Manhattan WMOS, Distribution Management Systems DMS, JDA, TMS Transportation Management System and Oracle Retail Management system RMS testing like Pre-Receiving, Inbound, Yard Management, Inventory Management, Wave Management, Picking, Packing and Outbound etc.
• Experience in involving Business Process Re-Engineering, Software Re-Engineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques.
• Experience in working in different verticals and areas like Localization, Mobile-Commerce, SCM and CRM.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Experience in B2B, B2C and Ecommerce portals web application developments
• Experience in playing a main role of Techno functional consultant for WMS ERP, Ecommerce Web Site, Order Management System and Point of sale applications.
• Experience in testing green screen ERP application developed in PICK/BASIC on UNIX.
• Experience in working with vendor e-commerce tools like Microsoft commerce as well as halping construct and integrate in-house ecommerce applications.
• Experience with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse
• Experience in E-commerce Retail Sales lifecycle and teh Retail E-commerce ecosystem, OMS, WMS, Fulfilment, TMS, and Support.
• Experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Experience in working with Retail Management Systems (RMS), Order Management System (OMS) Supply Chain Management (SCM) and UX teams.
• Expertise with Supply Chain Management (SCM), supply chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules and cycle counts, established requirements needs.
• Experience in working with Supply Chain Management (SCM) processes like Retail Warehouse Management (RWM) for Store Distribution (DC), Warehouse Management for customer Fulfilment (FC) using WMS products, MHE Integration with WMS for warehouse automation, Logistics, Merchandising, Store Operations, Sterling Order Management Systems (OMS), Transportation Management system (TMS), Labor Management & Kronos systems, SCI Reporting (Cognos Reports), Yard Management and Slotting Optimization modules.
• Experience in working with B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced in working with key retail platforms like IBM Sterling Order Management system (OMS), Sterling Integrator, JDA, Magneto.
• Experience in implementing Data Warehousing, Normalization, Data modeling, E-R Model, Dimensional Modeling (star & snowflake schema) and Extract Transform Load (ETL) processes using (Informatica, Mule Soft).
• Experience in understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Experience in assisting and creating Test plans, Test cases and Test scenarios for validating it with business requirements document and played a pivotal role in defect tracking & analysis, by documenting & tracking defects using tools like Jira & Clear Quest.
• Experience in assisting teh QA team to design Test plans and Test Cases for User Acceptance Testing, Black-box Testing, Functional Testing, Systems Testing, Integration Testing, Regression Testing, Security Testing, Load/Stress Testing, and Performance Testing in both manual and automation testing environment.
• Experience in performing UAT and exposure to User Certification Testing (UCT) and Operational Readiness Testing (ORT)
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.

TECHNICAL SKILLS

Confidential, Bentonville, AR

Sr. Business Analyst

Responsibilities:

• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing and translated teh business needs into system Requirements, communicating with teh Business users.
• Gathered and wrote functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborated with User Experience/Interface designers to develop wireframes/schematics that support such requirements.
• Involved in Identifying internal and external system Requirements, design, and configuration set-up.
• Analyse teh current Supply Chain Management (SCM) from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Worked on creating SOP's based on standard supply chain management (SCM) functionality as well as simple to complex customer enhancements to Manhattan WMS Product suite and performed functional testing on standard functionality and on custom modifications.
• Coordinating operational research and improvement activities with warehouse control vendors within a Manhattan WMS environment.
• Gathered requirements and facilitated DCO sessions to capture teh business objectives for teh Omni application.
• Involved in creating business requirement documents and integrated teh requirements and underlying platform functionality.
• Involved in analysing automated in-house WMS system to increase productivity while remaining compliant.
• Involved in testing Manhattan WMS patches and halp WMS users with configurations.
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Define and validate requirements relating to OMS and develop process flows to define functionality across teh systems.
• Involved with teh team supporting inventory management and analysed teh value assessment to improve financial performance and teh customer experience by reducing working capitals and supply chain costs and improving on shelf availability.
• Conducted joint application development (JAD) sessions with stakeholders to capture business rules, business processes, and system requirements.
• Involved in developing strategic partnerships with teh Business units to develop a solid knowledge base of teh Business line, including teh Business Plan, Products, and Process.
• Used agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used confluence for upload documents.
• Involved in planning and conducting projects, analyses, and studies to optimize teh efficiency of supply management systems.
• Involved in co-ordinating workflow across ecommerce, IT, UI, retail and UAT teams.
• Worked with Project Manager for teh Implementation of a Retail Inventory Management.
• Performed analysis of several websites to identify competitive advantages and value addition.
• Involved with teh team providing product support to Enterprise, Supply Chain, and Order Management Applications.
• Worked with key Business Stakeholders, engineering development, and PMO on developing system enhancements.
• Gathered Software requirements through Customer interface, requirement workshops, task and workflow analysis, interviews, and brainstorming.
• Produced metrics which provide management insight into teh requirements process, to include, status, size, volatility, quality, effort, etc. - Visio, Rational Tools, Traceability Matrixes.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on wat may be causing teh opportunity.
• Participated in teh Logical and Physical Design sessions and developed Design Documents.
• Played key role in defining test automation procedure and standards, creating Win Runner and Quick Test Professional scripts for all teh modules, which reduced teh regression cycle drastically and improved teh testing efforts for daily builds.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Worked on User Manuals, and Training Manuals as per Project Specifications and timelines.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Participated and provided signoff based on User Acceptance Testing results.
• Performed GUI testing and analysed end-to-end functionality by testing teh application manually.
• Partnered with teh Technical Areas in teh research and resolution of System and User Acceptance Testing.
• Analysed teh test results from QA teams using Performance Studio Analysis to create various scenarios.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Confidential, Cincinnati, Ohio

Sr. Business Analyst

Responsibilities:

• Responsible for gathering business requirements, contribute functional design prototypes and write functional specifications, document workflow and process diagrams and use cases.
• Worked with cross-functional team to identify and track multi-channel/cross-media (banner ads, email, paid search, micro-site, etc.)
• Involved in maintain and monitor data warehouse to ensure its proper operation, performance, and availability.
• Facilitated requirement gathering sessions, halpedbusinessto understand wat can be accomplished quickly out of teh box onAEMwhen compared to customizations.
• Involved in consulting other IT-teams with applications that work on top of teh base Manhattan WMS system
• Involved in writing use cases, user stories, technical specifications, process flows and wire frames for new processing functionality.
• Analysed teh complete Supply Chain management (SCM), from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Provide best practice recommendations in teh areas of Order Management System (OMS) and CRM and Implementing and supporting Order Management System (OMS).
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Installed a Manhattan WMS (Warehouse Management System) in teh DC to handle all teh cross-docking messaging from Trends.
• Involved in consulting other IT-teams with applications that work on top of teh base Manhattan WMS system.
• Involved in using IBMWeb Spherefor Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, and bill payments modes.
• Involved in validating and implementing teh Manhattan SDNs into production for bug fixes and enhancements.
• Worked closely withthe businessusers to understand content reporting needs and translated in terms of current AEM configuration.
• Worked on Payment Modules, fraud processing, address verification and integrating Sterling OMS with third party payment gateways likeCyber SourceandACI Worldwide.
• Analysed teh PCI DSS to create an additional level of protection for card issuers by ensuring that merchants meet minimum levels of security when they store, process, and transmit cardholder data.
• Analysed and prioritizedBusinessProcess and User Interface (UI) requirements as system requirements that must be included while developing teh Application. Created automation profile of teh process usingTSYS.
• Involved in collaborating with on-shore and off-shore development team andbusinessusers to create and implement EPIC/User stories for desktop/mobile application features like Buy Online, Product Comparison and Product Bundle, Guest Check out and Persistence Shopping cart.
• Involved in Interfacing and integrating middleware APIs with Front end clients like QlikView, Retail .Net platform, Magenta UI and back end systems like Identity Access Management, Customer Hub, Documentum, etc.,
• Analysed clickstream data using tools like Omniture Site Catalyst to create reports on site navigation (me.e., path analysis, entry & exit analysis, keyword analysis etc.) and gauge visitor/customer behaviour.
• Worked on Web Sphere Application server (WAS) to test and validate teh functionality of new version against teh applications.
• Migrated data between different heterogeneous sources such as flat file, Excel and SQL Server 2005 using SSIS and Bulk Insert.
• Involved in assisting teh information architecture and content migration from legacy CMS toAEM.
• Involved in translating business concepts into XML vocabularies by designing XML Schemas with UML, PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Involved in supporting teh reports built with Microsoft Reporting Services (SSRS) on SQL 2005.
• Involved in mentoring specific projects in application of teh new SDLC based on teh Agile Unified Process, especially from teh project management, requirements, and architecture perspectives.
• Involved in playing a key role in teh automated order flow for B2B Customers involving different B2B Customer Ordering portals, middleware, and several backendsystems.
• Involved in using Informatica Designer to import, create and edit teh metadata.
• Involved in developingbusinessperformance matrices and KPI’s and created monthly performance dashboards for websites.
• Reported and assessed all application defects, user issues and resolution status to teh higher manager using JIRA Bug Tracking software.
• Involved in writing technical and user documentation, create test environment to conduct system, regression, and end-to-end tests for new or modified programs.

Confidential, Oak Brook, IL

Sr. Business Analyst

Responsibilities:

• Involved in gathering teh requirements, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on teh E- website applications.
• Involved and conducted project discovery through teh interviewing of key stakeholders to flush out business rules, operational specifications and interface specification solutions to address identified business opportunities and/or strategic initiatives.
• Involved in creating teh test scripts and testing teh integration between teh OMS, Manhattan WMS and Material Handling Equipment.
• Involved in Coordinating operational research and improvement activities with warehouse control vendors (IntelliTrace and Beumer) within a Manhattan WMS 2014 environment.
• Involved in Analyzing teh current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Demand ware, SAP Inventory, Manhattan WMS, global integration, and transaction emails to ensure that teh Analyzed automated in-house WMS system to increase productivity while remaining compliant.
• Involved in analyzing teh existing business verticals, their data storage and usage to define a big data solution to deliver a Single customer view as a horizontal.
• Involved in analyzing teh complete Supply Chain management (SCM), from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Involved in Tracking and maintaining teh accuracy of inventory through teh use of WMS. Support warehouse and business operation teams through WMS.
• Involved in Testing Manhattan WMS patches and halp WMS users with configurations.
• Involved in Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Involved in Develop, execute and managing teh User Acceptance Testing process using JDA and industry best practices.
• First point of contact supporting Manhattan WMS application issues in QA/UAT/Production.
• Involved and supported teh planners with correcting of POS data by working with EDI team.
• Involved and partnered with teh internal PMO, Architecture, Integration & Infrastructure team such as teh Web Team (ATG), DOM, DS, and JDA.
• Involved in contributing to teh development and support in customer loyalty module (Campaigns) for teh product marketing for sales boom and growth.
• Involved and Created company website with MS FrontPage and hosting company web development tools, site included ecommerce and affiliate networking campaigns.
• Involved in Testing and implementing teh new developments in Manhattan WMS.
• Involved and Prepared request for proposal (RFP) and statement of work (SOW) to order teh interface from vendor.
• Involved in working on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promoted, MS Excel, MS Access, MS Visio, technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design.
• Involved in using UML during requirements gathering and created Use Case Models and Use Case Diagrams for teh purpose of stakeholders in teh project to halp them understand teh workflow of teh system associated with teh requirements.
• Involved in writing teh Teradata scripts for data manipulation, data inserting millions of records into tables.

Confidential, Lakeland, FL

Business Analyst

Responsibilities:

• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them into Functional Requirements Document (FRD).
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Responsible for conducting JAD Sessions with different IT Group department managers & refined teh requirements.
• Analysed teh Data Entity Relationships and worked on Functional Requirements Document (FRD) and teh story board discussion of portal design and usability.
• Involved in representing teh business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Testing Sterling & JDA OMS for online, Direct Ship, store to Store Confidential customer orders.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define teh Business Process.
• Gathered and documenting business cases, business rules & data mapping documents, workflows, wireframes, and mock-ups for trading strategies, enhancements to trading systems platform, and high-level requirements gathering for product development research.
• Worked very closely with teh UI/UX teams providing inputs/ suggestions flows/call flows based on as and when teh UI was being developed.
• Explored new growth areas for Omni channel Retailing, forging Partnerships/Alliances with other players in teh value chain leading to new client engagements.
• Conducted Gap Analysis to define teh impact of teh new requirements on teh existing GUI and further prepared Business Impact Analysis Reports.
• Involved in working with offshore development and maintenance teams in terms of defining tasks and provide daily updates and reports.
• Involved in Collaborating with in-house and off-site teams, and vendors to successfully develop and manage user stories, sprints, design, development, and testing.
• Extensively Participated in teh testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Extensively Used prototypes for users to explain teh intended systems Interface design and sign off documents.
• Extensively used tools such Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, and MS Access.
• Involved in implementation of data governance, master data management, ETL, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modelling.
• Involved in creating processes and methods to gather supply chain management (SCM) data and implement supply chain optimization projects (e.g., warehouse-slotting, route planning).
• Involved in Gathering data and conduct analysis with teh goal of improving teh organization's supply chain operations.
• Involved identifying underperforming areas in teh supply chain and may suggest improvements or resolutions to problems.
• Extensively Created daily audit reports, processed daily up-feed from PDS to OMNI system, and created daily general ledger report.
• Involved in performance modelling for teh TO BE E-commerce portal
• Involved in Tracing requirements throughout teh development process and verifying adherence using teh Requirements Traceability Matrix (RTM).
• Involved in updating reports, queries, and stored procedures using Visual Studio, SQL Server, and SQL Server Reporting Services.
• Determine and create teh best UI/UX design concepts for teh product.
• Responsible for Interacting with teh Developers to explain teh proposed changes and ensure understanding of teh system requirements to handle these changes.
• Defined and documented test plans, test cases and facilitated system, functional, & UAT tests.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Involved in development phase meetings for Business Analysis and Requirements Gathering.
• Involved in providing teh recommendation for use of ATG Commerce for B2B and B2C business.
• Involved and Installed teh Manhattan WMS (Warehouse Management System) in teh DC to handle all teh cross-docking messaging from Trends.
• Involved in working on Implementation of Warehouse Management System (Manhattan WMOS) for e-commerce warehouses as Product Owner.
• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data, Star Schema etc.
• Involved in creating teh Customer web-based portal so that customers could manage newsletters for Customer loyalty and Customer Relationship Management.
• Involved and utilized teh corporation developed Agile (waterfall) SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Involved in Testing teh JDA application patches for fixes provided.
• Involved in consulting with teh IT-teams with applications that work on top of teh base Manhattan WMS 2012 system.
• Involved and Collaborated with multiple teams for design and implementation of big data clusters in cloud environments.
• Involved in interacting with teh third-party systems - Exact Target, JDA, Sterling team and ensuring teh requirements are well understood.
• Involved in working with teh business requirements to configure Manhattan WMS 2012 within tight deadlines
• Involved and consulted other IT-teams with applications that work on top of teh base Manhattan WMS system.
• Involved and Analyzed teh Technical specs for JDA Global Supply Chain application new functionality, enhancements, and fixes.
• Involved and designed teh digital brand engagement and e-commerce strategies to increase brand loyalty with millennial generation.
• Involved in collaborating with teh IT and business clients to understand business objectives and provide integrated order-to-cash solutions for product launches on company websites.
• Involved in using teh guidelines and artifacts of teh Rational Unified Process (RUP) to strategize teh Implementation of RUP effort in different iterations and phases of teh Software Development Life Cycle.
• Involved and Analyzed teh given source Dimensions and target Fact table structures to develop Surrogate Key tables referencing required dimensions.
• Involved in conducting teh JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Involved in halping teh IT developers in designing teh service-oriented architecture (SOA) for teh application based on teh available resources, and teh business requirements.