SUMMARY

• 8+ years of HealthCare industry experience of as a Business Analyst in identifying business needs and determining solutions to business problems for complex software projects.
• Exposed to Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement Methodology.
• Extensively Knowledge in the Member Enrollment and Billing information.
• Knowledge and Experience on Membership, Billing, Claims Payment Processing in relation to HIPAA, EDI, X12, codes 834, 837,835, and 270, 271.
• In dept. knowledge of Software Development Life Cycle SDLC methodology such as Agile, Waterfall and RUP .
• Efficient in writing Business Requirements Document, Use Case Specifications, Functional Specifications and Workflows.
• Experienced with Medicare and Healthcare Insurance; as well as Medical Standards (HIPAA and HL7).
• Extensive Experience in Functional, Integration, Regression, User Acceptance UAT, System.
• Exposed to Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement Methodology.
• Highly experienced in Health Insurance Exchange (HIX), Health Information Exchange (HIE) and Encounter Data Processing System (EDPS/RAPS).
• Strong understanding of Medicaid Management Information System (MMIS), Patient Protection and Affordable Care Act (PPACA), Health Level Seven International standards (HL7), Health Care Reform, and Claims EDI.
• Strong Knowledge in working with ETL process Extract, Transform and Load of data into a data warehouse.
• Hands on experience in Designing and implementing basic SQL queries for testing and report/data validation.
• Experienced in client interaction, deep understanding of business systems functionality and technicality.
• Proficient in Developing and executing Test Plans, Test Case, Test Scenarios, also performing functional, usability testing and ensuring that the software meets the system Requirement.
• Proficient in Working on different EDI healthcare transactions like 837 - Institutional, 837-Professional, 837-Dental, 835-Claim Payment/Remittance Advise, 270/271-Eligibility Benefit Inquiry/Response, 276/277-Claim Status Inquiry/Response Transactions.
• Highly Experienced in developing project plan and estimating project timeline.
• Excellent working knowledge in Project Life Cycle and clear understanding of Project Management.
• Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Expertise in Claims, Subscriber/Member, Plan/Product, Claims, Provider and Billing Modules of Facets.
• Experience in Medicaid Management Information System (MMIS). Expertise in various subsystems of MMIS- Claims, Provider, Recipient, Procedure Drug and Diagnosis (PDD), Explanation of Benefits (EOB).
• Excellent business communication and presentation skills. Adapt at creating, editing, and coordinating extensive communication networks, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• In-depth knowledge of Conducting successful projects with the help of teams to achieve deadlines timely and proficiently.
• Extensive knowledge in organizing goal-oriented, self-starter, and ability to master new technologies manage multiple tasks while following through from start to completion.
• Experienced in analyzing business requirement at all stages of Software development of life cycle SDLC.
• Extensively participated in verification of EDI file formats against HIPAA Standards.
• Proficient in relational databases, SQL queries, reporting tool and data analysis.
• Excellent knowledge of HIPAA standards, EDI (Electronic data interchange), Implementation of HIPAA code sets, coding and HL7.
• Experience with Microsoft Team Foundation Server (TFS), updating the task and stories on regular basis.
• Strong Experience in using different requirement management and testing tools including IBM Rational Requisite Pro, JIRA, HPALM/QC.
• Extensive experience with Source system Subject Matter Expert (SME) to ensure that the extracts are properly Mapped SQL for data mapping and querying.
• Expertise in MS Office products with a concentration in Excel, Access, Visio, and Publisher.
• Deep knowledge in background and solid working knowledge of SQL Server Data warehouse systems.
• Excellent Exposure to OOAD techniques, Extensible Markup Language XML and developing Use Case diagrams (UML). Knowledge of Software as a Service (SaaS), CSV.
• Strong knowledge of SQL and extraction/ transformation/ loading (ETL) process using SQL scripts.
• Hands on Experience to Extract data from disparate sources by SAS/ACCESS.
• Proficient in Working and extractingdatafrom various database sources like Oracle, SQL, SQL Server.
• Good knowledge of identifying various test scenarios. Holds strong ability to handle multiple tasks and prioritize it.
• Knowledge on System testing while performed on the entire system in the context of a Functional Requirement Specification (FRS) and System Requirement Specification (SRS).
• Strong working experience in the Data Analysis and Testing of Data Warehousing using Data Conversions, Data Extraction, Data Transformation and Data Loading (ETL).
• Extensive knowledge on assisting the QA Teams in defining the Test Plans, Test Cases and test execution.
• Strong understanding in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Hands on experience in User Acceptance Testing (UAT) to ensure all the User Requirements were met by the application.

PROFESSIONAL EXPERIENCE

Confidential - Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Work as a BusinessAnalystwhile building US Health Care Public Exchange (HIX) & WEM as well as for respective implementation (MA, KY & CO) carved out of Federal Exchange product.
• Working with UI & UX team to define wireframes and visuals reflecting the PRD requirements.
• Responsible for ensuring HIPAA EDI Trading Partner transactions meet established standards and are able to be transmitted and processed.
• Established Claims Workflows, Polices and Procedures, Assisting with Customizing Claims Configurations, Fulfilling every level of Operations for the Client, also MeetingProjected Goals and Deadlines as requested.
• Prepared Use Case diagrams using IBM Rational Rose tool.
• Used SAS for pre-processing data, SQL queries, and data analysis, generating reports, graphics and statistical analysis.
• Assisted call center for escalation and researching issues for claims adjudication and payment.
• Converted Business specifications into Business and Functional Specifications.
• Worked on EDI transactions like 834,270/271, 276/277, 835/837 and EDI's. Worked on Use Cases for Batch processing for EDI's.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing. Designed and developed Use Cases using UML and Business Process Modelling. Consulted with healthcare insurance company to develop conversion specifications for other insurance Coordination of Benefits including Medicare.
• Accumulating and analyzing provider, member, claims and data related to MCO and HMO.
• Conduct JAD/JRD with Business and SMEs to come up with BRDs.
• Worked on HIPAA Electronic Data Interchange (EDI)Transactions, HIPAA X.12, 837 medical claims, 835 Electronic remittances 270/271Elegibility inquiry and response.
• Responsible for ensuring HIPAA EDI Trading Partner transactions meet established standards and are able to be transmitted and processed.
• Performed GAP analysis for EDI transactions such as 837,834,820 to support state specified X12 file formats.
• Performed technical analysis for 834 (EDI file for Enrollment and Benefit Maintenance) A to version control.
• Analyzed fiscal implications related to the PPACA related policy change for the non-profit status of the organization.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Successfully market and acquire Facets dental gap analysis project for large Utah payer.
• Interacted with stakeholders and gathered requirements as per thebusinessneeds.
• Implemented RUP methodology for iterative and incremental development of the system.
• Worked on CMS (Center for Medicare and Medicaid Services) checklist, MITA, HIPPA and GAP analysis.
• Worked on Required Traceability Matrix (RTM) in Rational Requisite Pro for traceability of requirements through test cases.
• Coordinated with clients and the internal team to help resolve tickets raised by the EDI trading partners through the BMC Remedy system.
• Provided Support for EDI transactions, including 834, 999, TA1s and 820 transactions.
• Was involved in the planning of the RUP iterations and documenting of the artifacts throughout the various phases of the development process.
• Engaged, supported and coordinated with the issuers to submit their EDI Onboarding registration forms via Adobe Lifecycle.
• Extensively worked with HIPAA 837,834,820 835,297 files.
• Supported development and implementation of an Enrollment Resolution and Reconciliation process for health insurance exchanges and Electronic Data Interchange (EDI).
• Reviewed the user requirements in SOX context and validated the SOX compliance.
• Verified and approved CMS EDI onboarding forms, including approvals at EDI Administrator level and for EFT and Web Services follow-up.
• Worked on 837 and 835 projects, including syntax and business rules for X12 HIPAA and validations for loops, segments, elements, qualifiers and code sets.
• Involved in Writing use case based on HIPAA standards.
• Developed effective processes and business strategy to leverage company and SaaS model strengths
• Responsible for creation of Collaboration Diagrams, Activity Diagram, Project Flow Diagram in MS Visio.
• Extensive Analysis of HIPAA rules to incorporate in the Development of Utility application which are not HIPAA compliant.
• Implemented and managed the formal SDLC implementation using the RUP/Agile Methodologies (depending on the client and project).
• Generated Usage Models (i.e., prototyping storyboards, screen mockups, User Interface designs, User stories) based on Agile and SDLC standards.
• Used SQL *Loader to Bulk load the data from the flat files to database.
• Wrote Test cases for Enterprise Data Warehousing (EDW) Tables and Data Mart Staging Tables.
• Generated Use Case diagrams, Sequence diagrams, Business Objects, Domain Object Model, and Visio to depict process flows and PowerPoint presentations.
• Used Microsoft Test Manager and the Microsoft Team Foundation Server (TFS), and prepared, edited, and reviewed test documentation to efficiently regression test the ServSuite product, with over 200 cases to validate functionalities before each release.
• Wrote complex SQL queries to extract and validate the data from the Facets database.
• Involved in creating reports framework with dimensional data models for the data warehouse and worked with the development team on SQL Server 2005 tools like Integrations Services and Analysis Services.
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access.
• Worked as a UAT Testing Lead and coordinated with SMEs in defining, designing, conducting and evaluating results.
• Conducted in-depth design and development session with developers and testers to explain the requirements and clarify functional questions regarding system development and testing, including supporting an offshore team involved with development activities.
• Perform complex data analysis of various change management objects and generate graphical reports using complex SQL queries at different levels of granularity and automating Teradata Scripts.
• Involved in Data Analysis, writing SQL Queries for Testing and Troubleshooting against DataWarehouse.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Lead system requirements definition, design, testing, training and implementation support.

Confidential - Cleveland, Ohio

Business Analyst

Responsibilities:

• Involved in requirement gathering and analysis by conducting group interviews with users.
• Involved in documentation and developed URS and FRS.
• Worked in the RUP framework in requirements analysis management and used standard artifact and tool mentors suggested in RUP.
• Developed Use Case Diagrams, Activity Diagrams and Functional Diagrams using Visio.
• Interaction with the help desk team, production team and design teams and involved in the change requests and problem report documentation.
• Lead the JAD session with different interacting department managers and refined the requirements.
• Worked with change control board in the implementation of change and extensively interacted with case workers and managers, conducted User group meetings.
• Involved in GAP and Risk Analysis and made recommendations in the implementations of certain security features.
• Responsible to work with software engineers and developers to outline the process and mappings to load the data from the flat file to the database tables.
• Organized guest lectures and a health policy roundtable, to motivate students in the direction of health services research and PPACA related health policy programs.
• Used SQL Developer for accessing the database writing SQL queries.
• Involved in testing of Internet enabled Java/Application server based system which enabled the client server system to interact with Mainframe/DB2 database.
• Assisted in Designing of test scripts, goals, objectives for the applications and executed them.
• Developed straightforward DBMS queries, knowledge of HL7 and xml interface messaging.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Monitored all the HIPAA transactions through the gateway.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Management according to the HIPAA Compliance Standards for Claims Processing.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Dealt with 834 import member lookup processes and resolving issues with member attributes, enabling multiple rules associated with member lookup process in FACETS.
• Worked on improvement of Claims Reimbursement User Interface for a better experience and incorporate changes as per HIPAA guidelines using the gap analysis
• Involved in testing process with end-users by conducting User acceptance testing (UAT), provided guidance to end users by creating user manual.
• Followed standards according to Medicare (A, B, C, D) and Medicaid, HIPAA compliance and ANSI X12 837 formats.
• Responsible for attaining HIPAAEDI validationfromMedicare,Medicaidand other payers of government carriers.
• Responsible for UAT testing team on HIPAA EDI transactions specially 837 and 835.
• Involved in EDI HIPAA - Project to convert EDI X12 Healthcare transactions into Complaint transactions.
• Helped in conducting User Acceptance Testing (UAT), Unit and System Integration testing (SIT).
• Contributed knowledge and support to QA and UAT teams throughout the process of testing the applications workflow and functionality.
• Developed user manual for customers as well as conducted walk troughs and User Acceptance testing (UAT) sessions.
• Executed Smoke, QA & UAT process including creating & validating test scripts and coordinating test process with testers, end-users & clients.
• Worked to ensure correct mapping of extracts with the Subject Matter Expert (SME) source system. Use SQL for data mapping and queries.
• Worked on modern data quality process analysis using SAS and SQL was pioneered to recognise and resolve data quality issues before releasing the data warehouse downstream by improving the security access model and conducting data audits.
• Complex T-SQL queries have been written on SQL Server 2012 to extract and validate data from various databases.
• Evaluated master (reference) and claims transaction data from the existing systems to be provided with the incumbent vendor and the client using SQL queries and reported problems.
• Implemented SQL scripts for different database operations, stored procedures, triggers and indexes.

Confidential - Little Rock, AR

Business Analyst

Responsibilities:

• Experience in X12 EDI Transactions (834 enrollment, 820 payments, 270/271 eligibility/response, 837I and 837P institutional and professional claims, 835 Healthcare Claim Payment Advice, 277CA Claim Acknowledgement, 999 transactions).
• Experience with EDI HIPAA conversion.
• Deep knowledge of healthcare business processes and EDI infrastructures.
• Experience working with EDI standards (e.g., ASC X12, NSF, HL7).
• Involved several working sessions and much 'offline' research/documentation with the key stakeholders and SME's from the Pharmacy department.
• Involved in generation and execution of SQL queries to understand the processes used by the pharmacy department.
• Involved in analyzing and processing of table driven benefit plan structure, recipient plan, and provider contract and reimbursement agreement business rules to process claims to pay, deny or suspend.
• Experienced in building and maintaining web applications using Adobes AEM CMS to include site architecture, custom components, workflow development, Digital Asset Management (DAM).
• Developed HL7 messaging for bi-directional case and disease report exchange, in HTML and XML formats, in accordance with HL7 specifications.
• Worked inanalysis of Health Care Reform HCR regulationsimpacting Payer.
• Lead all aspects of HEDIS, up to and including budget, Roadmap preparations/collections; onsite/telephonic visit arrangements between auditors and internal departments/external vendors; managing timelines and resources; completions and submissions of approved HEDIS related documents to auditors; IDSS/NCQA data submission process.
• Successfully managed numerous IT projects related to Medicare and Medicaid billing and collections.
• Performed Gap Analysis by identifying current technology, policies, and procedures, documenting the enhancements for the requirements, and analyzing new HIPAA compliance and developed an action plan for the migration process.
• Worked as a liaison between the business client and development team for the implementation transition in compliance with HIPAA standards.
• Involved in analyzing and understanding Business Epics.
• Analyzes and resolves problems and complaints about payment of claims for Health services provided to Medicaid recipients. Prepares letter responses and answers inbound and outbound telephone inquiries from Medicaid providers.
• Participated in all phases of the Facets Extended Enterprise administrative system implementation to include the planning, designing, building, validation, testing.
• Clarifying requirements which are not clear with Business Analyst.
• Collecting test data for requirements to perform testing.
• Analyze requirements to ensure testability, report gaps and discrepancies.
• Creating and executing test cases for GUI, Sanity, Smoke, Functional and Regression testing.
• Performed Peer review for testing related documents Test cases, Test Plan and Release summary document
• Executing test cases and log defects in JIRA.
• Adding scenarios, test data and screen shots used for testing to Test Ready User Stories in JIRA.
• Prepared and present weekly status reports to management.
• Worked with FACETS Team for HIPAA Claims Validation and Verification Process Pre-Adjudication.
• Played active role during daily scrum meeting and task planning as part of agile methodology.
• Interacted with offshore team to share & provide required information on planned work items for the sprint.
• Internal review of user stories with management for scenarios/test data/screen shots prior demo.
• Participated in Sprint Demo sessions with business.
• Performed Integration testing of ACMP application.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Well versed with Microsoft SharePoint to manage project related documents.
• Involved in writing complex queries in SQL Server.
• Involved in Sprint retrospective meetings scheduled at the end of each sprint.
• Used SQL Queries to verify the data from the Sybase database even Performed Back-end Testing using PL/SQL for Database Validation.
• Involved in UAT & SIT Concerns meetings.
• Involved in Planning & Product Backlog Grooming User Stories with Business Analyst and Team members.
• Participated in Defect Triage call to discuss open defects and Defect clarifications.
• Maintained Defect/Issues/Observations Tracking sheet.

Confidential - Dallas, TX

Business Analyst

Responsibilities:

• Prepared the Business requirement Document BRD and functional requirement document FRD for the enhancement of the existing services.
• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
• Ensured all artifacts compiled with HIPAA policies and guidelines.
• Worked on EDI transactions like 270,271,834,837 and 835.
• Gathering requirements and preparing functional documents for Facets 4.71.
• Worked with the business/functional unit to assist in the development, documentation, and analysis of functional and technical requirements within FACETS.
• Applied RUP methodologywith its variousworkflows,artifactsandactivitiesto managelife cyclefromInceptiontoTransition phase.
• Reviewed EDI companion guides for all payers to ensure compliance, edit integrity and maintain up-to-date list ofpayercontacts.
• Experience on all phasesof Software Development Life Cycle (SDLC)from project initiation to deployment. Experience inAgile and Scrum methodology.
• AssistedJAD sessionsto identify thebusiness flowsand determine whether any current or proposed systems in SOA are impacted by theEDI X12 Transaction, XML, XSLT,Code setandIdentifier aspectsofHIPAA.
• Involved in GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Good Understanding of theEDI (Electronic data interchange), Implementation and Knowledge of HIPAA code sets.
• Provided analytical solution to the customers for Facets Production Issues.
• Involved in requirement gathering phase (Provider, Claim components and HIPAA).
• IntegratedSailPointIIQ with their existing provisioning system in order to cater existing requirements.
• Involved in theUser Acceptance testing UATto check the reliability for end users.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Strong HIPAA EDI and processes for member,payers, providers including Coordination of benefits, Copays, benefits and etc.
• Responsible for attaining HIPAA EDI validation from Medicare, Medicaid and other payers of government carriers. The Claims were processed, co-pay is calculated, and the pricing is calculated using the IBM systems for both Retail and Direct Claims processing flow.
• Create Mapping documents, ETL technical specifications and various documents related to data migration.
• Participating inHEDISperformance reporting and intervention analysis.
• Implemented & supported Identity Management, LDAP Directories, Provisioning/Identity Workflows.
• Have proven business insight and the technical know-how to implement large-scaleEMRandEHRengagements
• Worked on theEDI 834-fileload toFacetsthrough MMS (Membership maintenance sub-system)
• Worked withFACETSedits and EDI HIPAAClaims(837/835/834) processing.
• Documented theRequirement Traceability Matrix(RTM) for tracing the Test Cases and requirements in Blueprint.
• Responsible for Medicaid Claims Resolution/Reimbursement for peach state health plan usingMMIS.
• Modified and created vendor specific maps for the 850,820, 834, 855 and 856 transactions (EDI to XML,XML to EDIanddelimitedtoXML). Worked on XSLT, XML schemas and xpath.
• Developed and prepared EDI documentation for 837 outbound EDS claim processing.
• Worked on HIPAA Transactionsand Code Sets Standards according to the test scenarios such as270/271, 276/277,837/835transactions.
• Coordinated with theEDI teamin developing and documenting the detailed testing work plans and created the various testing documents for the assignedEDI transactions.
• Created Requirement Traceability Matrix(RTM), Defect Report and Weekly Status Report.
• Tested the HIPAA EDI, 834, 270/271, 276/277, 820, 837/835transactions according to test scenarios and verify the data withFacetson different modules.
• Worked according to the knowledge and experience withSQL/PL SQL, HTML,andMS Access.
• Performed Requirement Analysis and developedUMLUse Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Responsible for architecting integrated HIPAA,Medicaresolutions,Facets.
• Experience in developing using ETL (Informatica) and Cognos Business Intelligence Suite with multiple data. sources like Oracle, MS SQL and DB2 databases.
• Good knowledge and extensively usedRDBMS, Oracle, SQL, PL/SQL.
• Wrote complex SQL queries to extract and validate the data from the Facets database.
• Developed water-fall type project Implementation template plan to streamline ecommerce/EDI Claim client implementations.
• Identified and resolved Healthcare fraud and abuse provider database issues to enable firm to launch new advanced cost containment product responsible for a million dollar annual revenue projection.
• Introduced and implemented HIPAA 837 EDI Standards with trading partners to stream line EDI solution implementations.
• Conduct project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC .

Confidential - Minneapolis, MN 

Business Analyst

Responsibilities:

• Conducted the role of SeniorBusinessAnalystand Senior QualityAnalystfor the CignaHealthInsurance Marketplace Eligibility & Enrolment project.
• GatheredBusinessRequirements, interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of theBusinessProcesses.
• Gathered and analyzed the User Requirements from walkthroughs and interviews with thebusinessgroups and in-house stakeholders, and many other departments like accounting, fund management, human resource and thus converted User Requirements intoBusinessRequirement Documents (BRD).
• Used Electronic Medical Record (EMR) to extract useful information regarding patients for claim submission to the insurance company.
• Involved in various Facets Data models like Gateway, Claims, Membership, Provider, Billing, Capitation, Invoice, Benefits, Product and Plan.
• Created and maintained requirement documents for Facets for the different modules like Billing, Member enrollment and Claim adjudication.
• Facilitated Scrum meeting with technical/non-technical team, Accounts updating, data analysis and sharing with XML patterns, SME's to clarifybusinessrules & solve impediments, rectifying the regulatory issues with SME's and translated Functional requirements into User stories using JIRA.
• Prepared test data from user stories, write and execute test cases in JIRA
• Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, using Rational Rose and MS Visio and thus defining theBusinessProcess Model and Data Process Models.
• Coordinate withHealthInsurance Exchange (HIX) program staff and other stakeholders to define and develop requirements for correspondence generation across variousbusinesslines.
• Worked with Source system Subject Matter Expert (SME) to ensure that the extracts are properly mapped. Used SQL for data mapping and querying.
• Worked in Agile Methodology, worked on all phases of software development life cycle to build the different phases of Software development life cycle.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure, features and functionality with the newbusinessdesign using the "As Is" and "To Be" methodology.
• Developedbusinesscase which included results of thebusiness-impact assessment, gaps identified, alternative solutions, risk assessment, preliminary work plans, resource requirements, and a budget for completing the initiative.
• Facilitated interview, one on one and brainstorming sessions with SME's User's in understanding the requirements pertaining to billing Origination to billing Processing.
• Assisted and written System Requirements Documents SRD, including Functional and Non-Functional requirements.
• Gathered business requirements through interviews, surveys, prototyping and observing from account managers, finance manager, and independent advisors and got an accurate understanding of their needs.
• Developed Use cases and activity diagrams and analyzed business requirements.
• Using an iterative agile methodology was able to work side-by-side with the customer and the developers to create the technical developments throughout a series of rapid iteration deliverables.