SUMMARY

• An accomplished results - oriented information technology (IT) - information system (IS) - cyber Professional with experience supporting and directing complex projects.
• Recognized for ability to identify, design and deploy innovative solutions that result in improved systems, increased efficiency and decreased expenses.
• Known for being a strong leader capable improving processes, increasing productivity and rapidly resolving critical technical problems.

TECHNICAL SKILLS

• Splunk
• McAfee Network Security Manager
• ArcSight
• Wireshark Packet Captures (PCAP)
• Tableau
• AWS
• Amazon EC2
• Amazon S3
• Amazon EBS
• Amazon InnoDB
• Amazon Cloudwatch
• Amazon CloudTrail
• AWS IAM
• Power BI
• JIRA
• Azure DevOps

PROFESSIONAL EXPERIENCE

Confidential Washington, D.C

Business Analyst

Responsibilities:

• Designed and Managed MS Excel and Tableau dashboard for of $3 Billion in Federal Government Assets by directing daily operations of quality control team to assure 99.9% accuracy rate execution
• Wrote PYTHON and SQL scripts and perform testing on front-end and back-end components
• Performed testing for a custom web application and assisted in validating requirements
• Acted as SCRUM Master on development team of 8 developers. Captured requirements and managed JIRA for our SRUM Team
• Enforce compliance with internal and external corporate information security policies andprocedures including COBIT, NIST, and ISO standards

Confidential Washington, D.C

Big Data Analytics & Visualization Developer

Responsibilities:

• Write and maintain program development, coding, testing, changes, corrections, installation, and operating procedures provides technical assistance by responding to inquiries from scrum team and customers regarding errors, issues, or questions about programs.
• Research analyze and model enterprise data to be ingested into Tableau for visualization.
• Create new ways of approaching problems and developing innovative applications along with problem solving issues that come up, resulting in solutions that move the project forward
• Comply to coding standards for performance, ease of maintenance and scalability and application security.
• Follow Agile software development methodology and team architecture standards.
• Participate in design, code, and test inspections throughout life cycle to identify issues/defects
• Create prototypes based upon stakeholder requirements in order to confirm the report or dashboard design meets the business need.
• Perform ETL from data warehouse using languages including Java, Python, SQL, and JSON with tools SSMS, SSIS, Elastic search, and Jupyter notebook

Confidential McLean, VA

Program/Project Manager

Responsibilities:

• Drafted and published Standard Operating Procedures, vet new Reporting tools, test bugs, and perform database maintenance.
• Perform technical security controls assessments and baseline validations to identify vulnerabilities and control deficiencies as part of continuous monitoring program, and System start-up, initialization, and shut down
• Contributed to operational requirements of an Electronic Health Record Deployment.
• This includes creating and distributing status reports, conducting data/schedule analysis, writing/editing formal deliverables, supporting/prepping leadership and stakeholders in client discussions, and other ad hoc requests.
• Using tools such as Tableau Software Tableau Desktop, Vector MICROSAR, Microsoft SharePoint Migration.
• Develop and deliver IT Services Management solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure

Confidential, VA

Application Tech Support Practitioner

Responsibilities:

• Created the architecture and created the Cloud Formation template to facilitate deployment
• Provided complete infrastructure solution to client including configuration of server and storage components
• Deployed the elastic load balancer and configured https certificates and managed scalable and highly available systems on AWS
• Significantly improved efficiency in the data analytics review process for property management’s historical asset compliance audit
• Responsible for stakeholder engagement and managing stakeholder expectations
• Worked within an agile team and helped priorities and scope feature requests to ensure that the biggest impact features were worked first
• Worked alongside another developer to implement RESTful APIs in Django that enabled our internal analytics team to increase reporting speed by 24%
• Incorporated API calls to several applications and stored data efficiently in our PostgreSQL backend
• Build extensive test coverage for all new features which reduced the number of customer complaints by 7%

Confidential, Springfield, VA

Tier 1 Help Desk Technician

Responsibilities:

• Partnered with Tier II and Tier III help desk peers to resolve complex problems that required escalation.
• Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.
• Worked in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
• Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving
• Diagnosed, troubleshoot, and resolved a range of software, hardware, and connectivity issues. Excel in asking probing questions and researching, analyzed and rectified problems