Senior RPA Business Analyst Resume Allentown, PA - Hire IT People

SUMMARY

Recognized as a broad - based executive showcasing more than twenty years of proven ability in program integration, product development and team leadership.
An earned reputation for delivering quality results and bottom line revenue.
Proactive and results driven: a superb communicator who pulls together a motivated team and inspires them to perform beyond expectation through personal example.
Project Management Professional.

PROFESSIONAL EXPERIENCE

Confidential, Allentown, PA

Senior RPA Business Analyst

Responsibilities:

Evaluate incoming automation requests for suitability, complexity, and ROI
Collect and vet all project inputs and requirements
Create functional project design documentation and all documents required to support development
Mentor development staff and manage project delivery through deployment and stability
Serve as the RPA SME on multi-disciplinary teams
Single point of contact between project stakeholders and the RPA team

Confidential

Senior Business Analyst

Responsibilities:

Provide subject matter expertise on call center voice and recording technology with a focus on RPA technology and process improvement.
Create and distribute detailed responses to project requirements and ensure accuracy of the solution(s) with the LOBs
Work with vendors for receipt of their technical documentation, solution designs and commercial terms
Solicit feedback on vendor documents and work with vendor iteratively until signed off
Assess current vendor footprint and determine opportunities to expand current capabilities
Evangelize best practices amongst the users and owners of incumbent vendor technology

Confidential

Process Architect

Responsibilities:

Created a Center of Excellence for Robotic Process Automation
Consulted on RPA best practices and created an operating model to follow for an ongoing automation build factory
Served as SME for process design and front-end the intake process for new automations
Assessed projects for suitability across the leading RPA platforms, including Blue Prism, Automation Anywhere and UI Path
Extensive client facing and third-party vendor interaction to vet documentation and get ready for development
Served as the SME for business analysis, functional design and implementation of RPA solutions.
Manage analyst team and provide direction and priority for an offshore development team

Confidential

SR. Business Analyst/Project Manager

Responsibilities:

Managed a team of project managers and business analysts responsible for the design, delivery and deployment of customer contact center and RPA software projects
Managed the business analysis, design, development and deployment of customized software solutions in both premise and SaaS environments
Performed the primary business analyst role, translating customer requirements into functional solution design documents, primarily in contact centers and point-of-sale locations.
Developed all methodology documents and customer facing template materials including SoW, Project Plan, Design Document and Support materials
Responsible for translating all client requirements into working design documents that are the foundation of all development activities.

Confidential

Engagement Manager

Responsibilities:

Managed all aspects of the delivery of customized RPA software solutions including business analysis, project requirements and design, development and production rollout in both premise and SaaS environments
Managed the onsite development resources and customer resources to ensure delivery of solutions on time and within budget
Managed the discovery, design and development of multiple projects, for tier-1 customers, across multiple verticals.

Confidential

Manager

Responsibilities:

Managed a team of project managers and business analysts responsible for the design, delivery and deployment of customer software projects in both premise and SaaS environments
Business analysis and design for RPA solutions in contact centers and point-of-sale environments
Managed all aspects of the delivery of solutions including premise equipment, server architecture and desktop configurations.
Delivered more than $5M of services revenue year over year
Designed and implemented a compliance solution that mitigated millions of dollars in penalties, at a large Confidential .
Managed the business analysis, design, development and deployment of customized RPA software solutions that resulted in a >20% increase in call center sales
Managed the on-site development and implementation of a software pilot that resulted in a 27% call center revenue increase
Developed new business process for software pilots, resulting in a cycle-time savings of 20%
Managed the development and deployment of an internal time reporting system. Developed and delivered training and administered system to ensure accurate project costing and business unit profitability.
Developed all methodology documents and customer facing template materials including SoW, Project Plan, Design Document and Support materials