Business Analyst/Courseware Developer and Trainer Resume

PROFILE SUMMARY:

I am a respected, knowledgeable and skilled Business/System Analyst/Consultant with over 25 years research and scholarly experience. I have a significant amount of work experience in the public, regulatory and private sectors.
I have considerable experience in Policy Analysis both as a practitioner and academic where I garnered significant experience as a trainer and courseware developer along with plenty of experience in project management.
I have a proven track record for delivering analysis, business requirements, process maps and training materials, on - time, on-budget and to the highest standards.
I have produced detailed functional specifications for a variety of applications. I am recognized as a trusted leader, mentor, and coach who can build strong high-functioning teams as I have been awarded consecutive teaching awards as a scholar and academic for 6 years in a row.
I have been commended for my highly developed analytical, problem-solving and communication skills.
I am viewed by colleagues and clients as strategic, knowledgeable, articulate and pragmatic.

AREAS OF EXPERTISE:

Business Analysis

Assessing Business/Training Needs

Exemplary Verbal and Written Communication

Solution Assessment

Recording Business Requirements and Process Maps

Change Management

Data Analysis

Strategic Planning

Business Cases

Microsoft Office Including Publisher, Visio, Access, Excel, PowerPoint and Adobe Captivate

Exemplary Research and Writing

Project Coordination

Turning Statistics into Stories

Policy and Program Evaluation

Courseware Development/Training

Building Consensus with Diverse Groups of Stakeholders

Excellent Ability to Identify and Optimize KPIs

Agile/Scrum Proficiency

Risk Management

Project Charters

Microsoft Dynamics 365, SharePoint, Teams Foundation Server (TFS), Jira

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Courseware Developer and Trainer

Responsibilities:

Conducted interviews, surveys and workshops.
Collected, analyzing and synthesizing information that provides insight into best practices and lessons learned that would effectively support managing change.
Performed analysis of business processes to recommend the best option to address any concerns, gaps, etc. including the potential risks and benefits.
Provided input for the development of new processes.
Carried out analysis related to the development of business cases including the collection and analysis of cost data.
Gathered and reviewed existing solution reference materials required to support the asset.
Assessed business and training need and requirements.
Provided recommendations on training methodologies (delivery methods) based on analysis of existing training materials and business needs.
Worked with the project team, business leads, subject matter experts (SMEs) from the Labour Program and third party stakeholders, to identify opportunities for streamlining.
I documented business requirements for implementation of new concept of operations.
Provided expert advice on business requirements, data flows, process design and efficiencies to be granted through various process and workflow scenarios of business processes and support mechanisms.
Negotiated and developed and reviewed memorandums of understanding (MOU) and Senior Level Agreements (SLA) between Labour Standards and third party stakeholders to ensure the support concept need are satisfied.
Documented existing reference materials (user guides, training modules, etc.) using method and standard set by the project.
Developed, reviewed, operational procedures documents, training aids and other artefacts to help in the implementation the future state business processes and work flows.
Reviewed, documented and outlined associated risks and mitigations strategies for proposed readiness plan.
Developed and documented a status report on a weekly basis, documenting the progress of the work described in above tasks, including difficulties which may affect overall schedule and planned tasks for the next reporting period.
The status report included:
Activities completed within the reporting period;
Planned activities for the next reporting period;
Risks/issues that required the attention of the Project Authority; and
Corrective actions as required.
Conducted Kaizen business process workshops to review the organization structure and analyze existing business processes and requirements to anticipate obstacles and identify alternative strategies.
Process mapped ‘As-Is’ and ‘To-Be’ states using Visio to identify gaps for the readiness assessment.
Facilitated business process workshops, JAD sessions with SME's and department managers.
Identified opportunity gaps in various BU’s and scoped potential projects as part of analyzing existing business processes and documenting the current state (‘As-Is’) in order to recommend and advise about an improved future state.
Managed the end-to-end planning and coordination process for Change Management.
Identified and highlighted issues, gaps or risks derived from information gathered.
Created process models, specifications, activity diagrams to help business for process implementation.
Communicated meetings minutes and action items with project managers, subject matter experts, business partners and end users.
Developed and delivered an effective communication plan to enlist and enroll the participation of employees / functions across the organization in the pursuit of achieving and sustaining the project objectives and performance.
Provided advice and guidance in improving productivity by reviewing existing business work processes, and workflows, analyzing organizational structure and refining the business model and implementing major re-designed business process workflows with performance indicators.
Lead requirement management (requirements traceability, base-lining, etc.) and enterprise analysis (benchmark studies, feasibility analysis, etc.).
I directed requirement elicitation through prototyping of the agreed solution, through reverse engineering, focus groups, and interviews.
I conducted requirements analysis such as analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases).
Developed functional designs and detailed user stories.
Writing detailed functional specifications for system behavior, system integrations.
Solution assessment and validation (support of user acceptance testing, defect and issue reporting etc.).
I assisted with development of test scenarios and test cases as appropriate with the Labour Standards program in searching for whether back payments were issued through case diagram test searches. This was carried out so as to ensure the client was able to find such individuals deemed requiring back payment.
Developed and documented statements of requirements for considered alternatives as the client often changed expectations altogether about deliverables or when there conflicting requirements from multiple clients. Often the creation if new requirements were necessary just after a product was prototyped as a change of preference in function was expressed.
I participated in business analyses of functional requirements (requirements that answer the question as to how are processes changed) to identify information, procedures, and decision flows.
Evaluated existing procedures and methods (work flows) employed by FMCS and LS.
Also identified and documented items such as database content, structure, application subsystems. For example, if the attribute PERSON.first-name is specified as a unique attribute, one and only one occurrence of that entity can have that value. Often in FMCS there were multiple cases attributed to the same name. This required data cleansing.
Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems with the creation of created user guides, training modules, training manuals and best practices manuals for the new solution that employees of both FMCS and LS were to utilize. These were to act as reference manuals for future employees
Established acceptance test criteria with client by defining items for both FMCS and LS that exhibited the functionality of the system to be tested - in this case Microsoft 365.
Supported and used the selected departmental methodologies. In the case of the project the department methodology was Agile.
Carried out validation and verification testing through prototyping by listing numerous software features of both FMCS and LS, for example “client histories”.
Conducted user acceptance testing by developing agreements with FMCS and LS on the parameters of the test. This encompassed acceptance tests cases and what would be considered pass criteria and the development of a test environment in which FMCS and LS users operate. Lastly, developed testing procedures to confirm real scenarios. If testing was satisfactory client signed off on the system thus accepting it.

Technical Environment: MS Office (Word, Excel, PowerPoint); MS Visio; Microsoft Dynamics 365.

Confidential

Business Analyst/ Researcher

Responsibilities:

Conducted interviews, surveys and workshops.
Collected, analyzing and synthesizing information that provides insight into best practices and lessons learned that would effectively support managing change.
Performed analysis of business processes to recommend the best option to address any concerns, gaps, etc. including the potential risks and benefits.
Provided input for the development of new processes.
Gathered and reviewed existing solution reference materials required to support the asset.
Assessed business and training need and requirements.
Provided recommendations on training methodologies (delivery methods) based on analysis of existing training materials and business needs.
Worked with the project team, business leads, subject matter experts (SMEs) from the Ontario Roadside Survey and third party stakeholders, to identify opportunities for streamlining.
Provided expert advice on business requirements, data flows, process design and efficiencies to be granted through various process and workflow scenarios of business processes and support mechanisms.
Documented existing reference materials (user guides, training modules, etc.) using method and standard set by the project.
Developed, reviewed, operational procedures documents, training aids and other artefacts to help in the implementation the future state business processes and work flows.
Managed the end-to-end planning and coordination process for Change Management.
Created process models, specifications, activity diagrams to help business for process implementation.
Developed and delivered an effective communication plan to enlist and enroll the participation of employees / functions across the organization in the pursuit of achieving and sustaining the project objectives and performance.
I conducted requirements analysis such as analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases).
Developed functional designs and detailed user stories.
Developed and documented statements of requirements for considered alternatives for processes required while working in the field required such as administering drug tests and breathalyzers. Case diagrams were created and tested so as to track research samples.
Performed basic business analyses of functional requirements to identify information, procedures, and decision flows. Often conditions and expectations changed with each new location changing deliverables. Once again, this was the result of multiple clients. New requirements became necessary.
Evaluated existing procedures and methods (i.e. workflows for research teams and their individuals).
Also identified and documented items such as database content, structure, application subsystems. A categorization system was developed with respect to all of the samples collected.
Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems. In this case, I developed reference materials (user guides, training modules, etc.) using method and standard set by the project.
Established acceptance test criteria with client. For example, defined items for research inputs and functionality of the Excel macros to be used.
Supported and used the selected departmental methodologies. In this case the selected departmental methodology was Waterfall.
Carried out validation and verification testing through prototyping. Listed numerous software features for Ontario Roadside Survey, for example client histories.
Conducted user acceptance testing. Set up agreement with Ontario Roadside Survey on the parameters of the test. This encompassed acceptance tests cases and what would be considered pass criteria, the development of a test environment in which Ontario Roadside Survey users operate. Lastly, developed testing procedures to confirm real scenarios. If testing was satisfactory client signed off on the system thus accepting it.
Worked as part of a team to improve questionnaires and survey techniques.
Assisted with the setup of the survey site and distribution of equipment.
Collected and processed data in an efficient and organized manner.

Technical Environment: MS Office (Word, Excel, PowerPoint); MS Visio; Microsoft Dynamics 365.

Confidential

Business Analyst/Policy Analyst/Project Officer

Responsibilities:

Developed and documented statements of requirements for considered alternatives. For example, working with the CWLC membership program in searching the research interests of affiliated academics.
Performed business analyses of functional requirements to identify information, procedures, and decision flows. Multiple stakeholders often changed expectations altogether due to complex legal obligations. The deliverables changed often.
Evaluated existing procedures and methods (i.e. workflows for research teams and their individuals and project officers).
Also identified and documented items such as database content, structure, application subsystems. For example, defined items for research inputs and functionality of the Excel macros to be used.
Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems. Created existing reference materials (user guides, training modules, etc.) for the new solution, a reference guide and training manual.
Established acceptance test criteria with client. For example, defined items for institution development.
Supported and used the selected departmental methodologies. In this case the selected departmental methodology was Agifall
Carried out validation and verification testing through prototyping. Listed numerous software features for CWLC, for example donor histories.
I conducted user acceptance testing. Set up agreement with CWLC on the parameters of the test. Responsible for the research and analysis of information, consulting with stakeholders, government officials and internal staff, the development of options and preparation of recommendations on a wide range of policy projects.
Responsibilities included the coordination and implementation of operational policies, programs and strategies necessary to support the organization’s overall plans and objectives.
Led, coordinated, monitored and evaluated various aid projects and conferences and online eLearning content for webinars.
Experienced in successful proposal writing and submissions to the Government of Canada and management of funding.
Demonstrated abilityto understand and work with people in other cultures and where English is not a primary language.
Conducted interviews, surveys and workshops.
Collected, analyzing and synthesizing information that provides insight into best practices and lessons learned that would effectively support managing change.
Performed analysis of business processes to recommend the best option to address any concerns, gaps, etc. including the potential risks and benefits.
Provided input for the development of new processes.