SUMMARY

• A Senior Business Analyst wif emphasis on Workday ERP and Planisware PPM implementation projects andabout8 years(5 years in teh USA) of IT expertise in System Analysis, Project Management, Business Analysis, QA Support, Entrepreneurship, and UX/UI Design Support, wif comprehensive experience in supporting Business Process and Project Management.
• Led geographically dispersed and offshore teamsFormulation of well - refined User Stories and Features
• Cross-functional (Dev and QA) team collaborationsMaintain tasks using Excel, SharePoint, JIRA, and OneNote
• Agile/Scrum/Lean methodologies to augment SDLCEliciting logical/data flow diagrams using MS Visio
• End-To-End product testing and requirement gatheringAnalyzing risks, impacts, roadmaps, schedules and data
• Enthusiastic and self-motivatedComfortable at working wifin competitive settings
• Worked in Supply Chain, Property Management, Healthcare, Banking and Finance projects wif an emphasisonBusiness and SystemsAnalysis.
• Has worked wif development teams, QA, and cross-functional business teams in teh planning, design, development, and deployment of projects and product enhancements.
• Upheld process improvement activities, like Participating in strategic planning and analyzing project system operations.
• Provided knowledge and mentoring support to Workday and Planisware users as a Technology Consultant.
• Implemented Planisware PPM for Confidential and Confidential ’s (in New Jersey, USA) Supply chain management, by working wif their Business segments (Consumer, J&J Vision, Procurement, Janssen, Deliver).
• Implemented teh Finance module of teh Workday ERP for Amplity Inc (in Philadelphia, USA)
• Worked from and led 3 offshore teams in India to deliver teh Reports functionality for Confidential ’s Property Management tool.
• Collaborated wif Financial and Business stakeholders of Medicare, Medicaid, HSA and FSA departments, to create and maintain requirements wif an intent to enhance teh Workday and Planisware UI, functionality, and new capabilities.
• Update Readiness - Has kept up wif system releases via release notes and schedules internal release review meetings to understand changes and new functionality.
• Can provide functional and technical expertise when analyzing, designing, developing, and implementing business processes and applications, writing user stories and bugs.
• Hands-on experience wif SQL and RDBMS (Relational database management systems like Oracle, MySQL, SQL Server etc.
• Experience wif all teh phases of Software Development Life Cycle (SDLC). Hands-on experience wif implementing complete Software Development Life Cycle methodologies such as Waterfall, Agile (Scrum).
• Good at Performing Business Process Analysis- In-Depth understanding of teh AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• TEMPHas experience in customer and client interaction at various levels to better understand teh client’s businessprocess, system, functional and technical requirements.
• Worked on Financial Middleware integrations through Workday, wif MuleSoft and Gorilla Expense Tracker.
• TEMPHas conducted research to resolve customer-initiated issues related to Medicaid, Medicare, HSA and FSA claims processingand managed project teams in teh development of multi-system, multi-platform projects at Confidential .
• Efficient at Requirement gathering, Modeling, System Designing, Testing, Validation, Workflows, and Data Management.
• Served as a functional lead, interfacing between business leads and supporting IT resources, by bridging teh gap between teh QA and Development teams, to ensure test and integration plans meet requirement objectives.
• My time in TCS gave me good expertise in call center customer service and operations to support and understand teh systems and capabilities of teh software dat are built by TCS.
• Experienced in End-to-End Requirement Analysis wif Process Improvement and LEAN approaches, including strong understanding of LEAN principles.
• Proficient in developing artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Test cases and Test plans, Product backlog, Sprint backlog, Traceability Matrix, etc.
• Worked wif teh Stakeholders/Clients of Medicaid, Medicare, and other State health programs like OCSE (Child Support).
• Has shown confidentiality and compliance wif Health Insurance Portability and Accountability Act (HIPAA).
• Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), Use Case diagrams including thebusinessworkflows using MS Visio.
• Proficient in defining Test cases and working closely wif QA team in performing Functional testing, Regression testing, User Acceptance Testing (UAT). Experience in identifying, documenting, and reporting teh defects.
• Has excellent learning aptitude and team management skills by driving decisions and motivating a team towards delivering product wifout any compromise on teh quality and standards of it.
• Been a part of teh R&D team in Ascensus, which gave me enough exposure to build Web Services using MVC Architecture and Windows Forms, wif C# as supporting language.
• Proficient wif Website Building Tools like Wix, Wordpress, Blogger and Skilled wif Editors like Corel Video Studio, Pinnacle Studio 20.

TECHNICAL SKILLS

• UX Designing Tools
• BA Deliverables
• Risk Management Tools
• Workday ERP and Planisware PPM Implementation
• HP ALM, JIRA, Confluence, Visual Studio Team Services (VSTS), Trello
• SharePoint, Confluence, Box, MS Office - Word, Excel, Microsoft Teams
• MS Visio, Pencil
• Business Objects, Tableau
• HP Quality Center/ALM, Rally, JIRA, Visual Studio TeamServices (VSTS)
• SQL Queries, Testing WebServices using Postman and Swagger, Debugging .Net Code
• Agile/Scrum, Kanban, Waterfall
• Adobe XD, Adobe Photoshop CC, Zeppelin, Balsamiq, Pencil
• Created/Revised/Executed teh following: User Stories,
• User Acceptance Criteria, Business Analysis Documents,
• Planning& ProcessMaps, Business Process Models, Data Flow Diagrams, Requirement Specifications, Use Case Scenarios.
• JIRA Service Desk, SharePoint Issue Tracker, Salesforce

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Part of teh Product team and responsible for delivery from teh 3 Development teams dat work on building teh ‘Reports’portal for Reports like Folio Balances, Account balances, Ledgers, Housekeeping, Net sales, Daily Flash, etc.
• I work wif teh Product and UI teams to discuss, decide, and designan easy-to-use web portal UI for teh clients.
• I work wif Dev and QA teams to enhance teh existing portalto make sure teh performance of teh system is acceptable.
• An integral part of teh 3 Scrum teams in Requirements Gathering, Grooming and Refining teh User Storiesin JIRA.
• Documenting teh Beta release templates, walkthrough guides, and Report explanations to help teh clients understand our product in an efficient way.

Confidential, Skillman, NJ

Business Analyst

Responsibilities:

• Main responsibility is to configurePlanisware moduleslike Projects, Resources, Buckets & Investments, Reporting, etc.
• Articulate Business segment requirementsinto User stories, Assumptions and Acceptance Criteria. Further provide support to teh Planisware Dev Team, Data Migration (SQL) teams and QA teams wif Story, and Issue tracking.
• Formulating Business and Technical Assumptions and incorporating them wif teh User Stories for enhanced quality.
• Maintained Salesforce system configurations, Excel artifacts& documents to track project progress and generated reports.
• MaintainingJira, SharePoint, and Confluence boards to increase efficiency of teh project by tracking/working on issues.
• Work wif teh Business Product Owners to identify and analyze teh Hypercare, TAT andUAT bugs.
• Helped wif Salesforce and JIRA integrations wifin teh Dev Team, to ease teh access of User Stories, Bugs and Boards.
• While working on Salesforce integrations, got acquainted wif SFDC VEEVA platform& Veeva CRM application.
• Bridge teh gap between teh Planisware development team and teh J&J business segments wif Production issues and hyper care support, articulating new requirements, prioritizing segment stories etc.
• As a Planisware Super User, monitored Planisware PPM system performance and recommended UI, UX and IT performance solutions. Provided access control to Product owner, by auditing teh active user lists.

Confidential, YARDLEY, PA

Systems Analyst

Responsibilities:

• Built Core HR and Financeintegrations to send employee, cost center, and banking data to and through Workday.
• Extracted data from legacy systems and performed a data transform to workday compatible format.
• Experience wif administration, configuration, and implementation ofWorkdayFinance System - Accounting, Banking and Settlements, Customer contracts, Procurement, Customer and Supplier invoices, Expenses and Financial Accounting.
• Involved in Full cycle implementation of Workday Moduleslike HCM, Finance, Payrolls, and Benefits.
• Research on teh latest technologies and configured hardware and software to increase work efficiency and effectiveness.
• Defined and documented high-level business detail business requirements to meet stakeholder’s expectations.
• Worked wif Workday HR and Workday Projects teams to make sure teh overall configuration, testing and upgrading in Workday Financial system was happening in sync wif teh requirements and integration schedules.

Confidential

Business Systems Analyst

Responsibilities:

• Maintained teh integrity and functionality of business unit systems by effectively performing system and databasemanagement. Validated inbound and outbound data through Webservices, using Postman and Swagger tools.
• Customized Scrum and crafted an in-house version specifically for teh Confidential E-Portaland ID Card Management teams.
• Worked wif Stakeholders of Medicare, Medicaid, and other departments to gather requirements on several Billing, Payment and Claim related functionalities on teh Confidential E-Portal.
• Formulated Epics Features and Tasks/User stories in VSTS and participated/led teh Backlog refinement sessions.
• Partnered wif internal business teams to act as subject matter expert on Programs like Medicare, Medicaid, OCSE, etc.
• Planned, prioritized, and delivered system enhancements and provided support to upgraded systems.
• Gathered requirements through brainstorming sessions, prototyping and sprint meetings.
• Conducted GAP Analysis by creating process flows highlighting teh differences between teh current (As-Is) environment versus teh target (To-Be) environment.
• Created traceability matrices to map teh functional requirements wif test scripts.