SUMMARY

• 10+ years of Agile and Waterfall methodology experience as a Lead BSA, Scrum Master in Digital and E - commerce industries working on Global Flagship Mobile and Web applications and supporting initiatives across all functional areas of an enterprise.
• 7+ years of Multi-Channel digital commerce experience (web and mobile e-commerce)
• Technical experience with standing up and integrating CMS systems, CRM systems, web services, ETL processes, reporting and other integration projects.
• Experience with standing up and working on SAFe teams as part of an organizational Agile release train.
• Proficient in transforming high level business requirements into detailed and actionable user stories.
• Experience with mobile and web application design and testing across all platforms
• Extensive experience working closely with UI/UX teams to design and review wire-frames and mock-ups
• Experience with project estimation, resource planning and project planning
• Demonstrated skills in designing and creating workflow analysis, process flow modeling, and Business Process Re-engineering (BPR)
• Facilitated JAD sessions with business and IT team to drive out detailed business requirements
• Experienced in System Integration Testing, User Acceptance Testing
• Strong knowledge of Agile and Software Development Life Cycle (SDLC) principles
• Experience with producing Project Charter, Cost-Benefit Analysis, Scope Documentation
• Experienced in coordinating and managing work with Offshore QA and Development teams
• Experience with reviewing and approving Test Plans, Test Requirements, Test Cases, Test Reports, and performed defect management as required by the project
• 7+ years of AGILE methodology experience as an AGILE BA
• Experience in communicating and elucidating AGILE-SCRUM methodology to team members and Product Owners.
• Experience in planning scrums, sprints and maintaining requirements and Sprint Backlogs
• Experience in planning and running daily stand-ups, Sprint Planning, and Sprint Retrospectives
• Experience in mentoring business analysts in the AGILE methodology and framework
• Proficient in owning and maintaining the master Product Backlog for product requirements
• Experience in conducting sprint planning with the larger team to elicit estimates/story points
• Strong knowledge of converting requirements into User Stories with acceptance criteria
• Experience with conducting prototyping and working sessions with large teams of SMEs and developers in order to create the most appropriate solution
• Experience in conducting hardening sprints and UAT within AGILE

TECHNICAL SKILLS

Project Management: JIRA, Confluence, TFS, Rally (APS), Sharepoint, Clarity PPM & SDM, MS Project, Mingle

Modeling/Collaboration: MS Visio, Balsamic, Zeplin, InVision, Rational Suite (Rose, Requisite Pro), Slack, Microsoft Teams, Dropbox

Testing Tools: Charles Proxy, Postman, Splunk, Tealium Tag Management, HP Quality Center

Database: SQL Server, MS Access, IBM DB2, netForum, Oracle 8i/9i/10g

Data Warehouse: Exadata, Terradata, Netezza

Data Transfer: VBScript, HTML, JavaScript, XML

Reporting Tools: Oracle Reports, MongoDB, OBIEE Reporting, Crystal Reports

Automation Tools: Rational Rose, Clear Quest, Quality Center, Requisite Pro, Cognos reporting

Languages: JavaScript, XML, ASP, Visual Basics, C, HTML, .NET, KSH, Perl v5

Front End Suite: MS Office Suite (Word, Excel, Access, PowerPoint), MS Visio, Keynote

Mobile Application: Native iOS, Android. HTML5, cross-platform technology experience

Operating Systems: Linux, Windows 7/Windows 10, MacOS, OMNI, Linux RHEL

PROFESSIONAL EXPERIENCE

Confidential

Senior Mobile Business Analyst

Responsibilities:

• Groom, prioritize, and inform the Product Backlog for the client’s flagship mobile e-commerce application.
• Work with cross-functional stakeholders to translate business needs into technical requirements as part of user stories to be consumed by development team.
• Work with scrum master to make sure the team is aligned with the SAFe Agile release train schedule established by program manager.
• Develop estimates, schedules for upcoming work; including resource allocation for program increments.
• Own development and delivery of new functionality to client with hands on involvement in identifying, elaborating, prioritizing, testing, and accepting of all stories delivered in each iteration.
• Cultivate relationships with domain experts spanning multiple functions and technology platforms.
• Conduct status meetings; develop status reports; track issues to resolution and assist with change requests.
• Maintain current understanding and knowledge of project management, business relationship management, and development of best practices.
• Work closely with development teams to ensure comprehensive requirements are delivered upon.

Confidential

Senior Mobile Business Analyst

Responsibilities:

• Conducted analysis of business and user needs, documented requirements in JIRA and Confluence, and translated them into functional system requirements.
• Leverage market and in-house data to inform, and groom Product Backlog with Product Owner.
• Interface with business stakeholders to ensure buy-in to functional and user design of systems.
• Worked closely with the UI/UX team to design and review wire-frames and mock-ups to ensure that any visuals being built out were supported by back end capabilities
• Conducted tech reviews to define new API contracts between the Hyatt back end and front end teams.
• Documented REST API calls made to external systems on confluence.
• Worked with other Hyatt teams and external vendors to remove blockers and resolve dependencies.
• Conducted sprint planning sessions to ensure stories were understood and estimated.
• Created process flows to document calls between mobile app back end and external systems.

Confidential

Business Analyst and Scrum Master

Responsibilities:

• Conducted daily scrum of scrums to capture and remove blockers and enhance team productivity, collaboration, and synchronization.
• Maintained and prioritized product and sprint backlog with Project Visionary
• Interfaced with business stakeholders and architects in order to elicit, capture, and document the desired business rules and capabilities to be built into and supported individual web services.
• Validate desired business rules against existing capability built into CRM system in netForum.
• Translated requirements into detailed acceptance criteria to review and approve with the business.
• Review stories with lead devs in order to elicit level of effort estimates for each story.
• Tested services being built during sprints to ensure that the business rules were honored.
• Conducted feature planning sessions to ensure that Front End and Back End teams are aligned.
• Led team retrospectives and captured action items to resolve in upcoming sprints.
• Communicated out a weekly project status report to IT delivery manager
• Provided estimates and tracked team velocity to help extrapolate delivery date for Minimum Viable Product.

Confidential

Business Systems Analyst

Responsibilities:

• Worked on initial business request to draft High Level Business Requirements document.
• Gathered requirements for app development solution by conducting meetings/interviews and facilitating large-group/cross-function sessions with business and technical architects.
• Maintained the Backlog for the project and facilitated Sprint and Release Planning sessions.
• Facilitated Grooming Sessions for communicating and gathering requirements.
• Performed Gap Analysis for multiple Confidential ’s markets in order to accelerate market adoption of Confidential ’s new global mobile application and incorporated gaps into backlog.
• Managed project readiness documentation in Confluence to provide updates on all stories related to the project for upper management awareness.
• Developed Use Cases, Sequence Diagrams, Collaboration diagrams, and Activity Diagrams as needed to support the user story.
• Triaged defects and managed the defect cycle from Open through, Ready to Retest to Closed.
• Gathered feedback after demos for product owners and handled any requirements churn.

Confidential

Business Analyst

Responsibilities:

• Worked with Scrum Master to Identify and involve all key stakeholders and contributors
• Facilitated Joint Application Development (JAD) to define the integration of Rational tools with the current system using an “adoption through execution” strategy.
• Created Balsamiq mock-ups and Visio screen flows conforming to UI spec documentation.
• Created stories with detailed acceptance criteria to relay requirements to the developers and testers
• Handled requirements churn by communicating changes to developers and testers.
• Updated Scrum Team board for task progression, and burn down charts.
• Validated test cases created by the tester against the User story documents.
• For the Enterprise-wide CMS workflow, interviewed content stakeholders, including content creators, editors, reviewers and approvers to define all steps involved in content publishing process
• This workflow was then integrated into the CMS publishing process.
• Worked with technical team to determine appropriate platform for the Confidential mobile app.

Confidential, Chicago

Junior Business Analyst

Responsibilities:

• Worked through all stages of lifecycle from feasibility to Implementation.
• Created As-Is process flows to analyze and discuss To-Be process flows that could make all business processes function faster and easier for agents, while being compliant.
• Worked with the Legal and Compliance Team to validate that all compliance rules
• Identified updates to processes that required automation to make the processes more efficient.
• Used UML models, Visio wireframes to illustrate to each SME how the screen would look
• Created high level BRDs (Business Requirement Documents) to document the business need
• Created FRDs (Functional Requirement Document) with detailed mock-ups and wireframes

Confidential

Junior Business Analyst

Responsibilities:

• Worked on initial business request to draft High Level Business Requirements document.
• Worked with project manager to create a Cost Benefit Analysis document.
• Created and managed Use Cases and requirements in Rational Requisite Pro.
• Conducted Gap Analysis to outline differences between current and proposed systems.
• Developed Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams and Class Diagrams.
• Presented and delivered Functional Specification Document to the project team for their approval.
• Presented test requirements, based on the Functional Requirements Document to the business for approval.
• Prepared test scripts to cover all approved test requirements