SUMMARY:

• Almost 8 years of experience in software development, business analytics, project management, reporting and business Intelligence.
• Expertise in retail, CPG, logistics, wholesale distribution and finance domains.
• Expertise in business process tools like MS Office, MS Visio, Lean Six Sigma tools.
• Extensive experience in SDLC using Waterfall and Agile (SCRUM) methodologies and advanced knowledge of JIRA for tracking issues and project progress.
• Led daily stand - ups, backlog grooming sessions, retrospectives, sprint planning and demos for the team.
• Involved in determining project scope, estimated schedules, maintained project documentation and Gantt charts.
• Conducted stakeholder JAD interviews and focus group interviews to understand client strategic vision.
• Having strong analytical, conceptual, reasoning and presentation skills, pays attention to minute details that impact the quality.

TECHNICAL SKILLS:

Data Visualization: Tableau

Analysis: MS PowerPoint, Microsoft Office suite, MS Excel (VLOOKUP, HLOOKUP, pivot and macros), Tableau, Adobe Analytics, Adobe debugger, Glassbox, OPAL, Verint

Project Tracking tool: MS Project, JIRA, Confluence

Programming Languages: Java, SQL, HTML, C, C++

ERP: SAP, Infor, Adobe Experience Manager (AEM), ACSS

Design tools: Balsamiq, Snag it

WORK EXPERIENCE:

Confidential, Austin, TX

Business Systems Analyst

Responsibilities:

• Active team member in digital operations team to increase customer traffic for products and apps flow.
• Led a project to redesign end to end product categorization flow worth 1M for Confidential .
• Involved in tactical enhancements to improve customer experience for Verizon online and mobile application.
• Worked as a product owner for prioritizing multiple initiatives and features.
• Performed AEM Content management for Confidential desktop application reducing turnaround time from 30 days to 2 hours.
• Collaborated with stakeholders to document system and application requirements.
• Created agile backlog and user stories to communicate requirements to the development teams.
• Acted as a connecting point between the business and development teams for managing the defect management process.

Confidential, Aliso Viejo, CA

Senior Business Analyst

Responsibilities:

• Actively involved in JAD sessions to enhance supply chain visibility.
• Created business requirement document, business process flow and functional specification documents.
• Created user stories, product roadmaps and use cases for elevating operational efficiency.
• Actively involved in proof of concept, managing project timelines for pricing and promotion engine development for inventory management systems.
• Presented solutions to senior executives, clients by analyzing market trends and product lifecycle.

Confidential, Secaucus, NJ

Supply Chain Analyst-Process Improvement

Responsibilities:

• Streamlined the forecast generated by ERP system to increase the order fulfillment rate from 70% to 95%.
• Developed data visualizations, reporting system using Tableau, Excel to monitor KPIs and metrics to analyze top-25 customers’ performance.
• Generate weekly and monthly inventory reports using SQL.
• Accessed current AS-IS process and developed future TO-BE process flows using MS Visio that led to streamlining internal ERP system logic by 40%.
• Extracted product data and performed analysis to streamline procurement process.

Confidential

Business Analyst

Responsibilities:

• Collaborated with project stakeholders and cross-functional teams to ideate, define, perform requirement gathering, measure feasibility.
• Created business requirement document, workflow document and functional specification documents.
• Created user stories for developmental purposes for bi-weekly sprints.
• Presented data-driven solutions to Senior executives, clients by analyzing market trends and product lifecycle.
• Proposed and managed microfinance, CRM application and HRMS products on Android and iOS platform that increased ROI from 10% to 35%.
• Performed benchmark analysis to optimize the project selection process based on cost and market requirement.
• Supervised and conducted knowledge transfer sessions for UX engineers and new associates.

Confidential

Business Analyst-Project Management

Responsibilities:

• Managed 20-member agile team and be a single point liaison and support to clients and technical team for all operational aspects.
• Successfully dealt with scope of work documents during the requirements gathering phase of the projects.
• Worked closely with client on User Acceptance Testing, documentation and deployment.
• Communicated with all levels of business and IT leadership including Partners to solve problems, build consensus and achieve objectives.
• Designed excel-based system for streamlining operations for overall SBU functioning reducing turnaround time for sending an RFP to clients from 12 days to 3 days within 3month timeframe.

Confidential

Software Developer

Responsibilities:

• Streamlined existing grocery division for client Confidential.
• Developed use cases, unit tested and deployed an MDM interface.
• Provided the team with Technical Design documents for Oracle Transportation Management.