SUMMARY

• Having 8+ years of professional experience as a Business Analyst wif Ecommerce, Retail and Food environment.
• Experience in User Interface (UI)and User Experience (UX) design wif understanding of User Cantered design in Mobile and Web - based products using Agile Scrum.
• Experience on stories related to AEM in sprints this includes feature development and production issues. Updated templates wifin CQ and Team Site.
• Extensive experience in working on Point of Sale (POS), Retail, EDW apps and systems connected in vast network.
• Experience in developing business processes and system delivery solutions for Point of Sale (POS), e-commerce and Retail.
• Experience wif User Interface, UX design and Screen design; creating prototypes, navigation flows, mock-ups.
• Strong noledge on DAM (Digital Asset Management) features of AEM, writing & customizing DAM asset workflows, custom DAM asset finder & editor interfaces.
• Extensive experience of Web Content Management System for including Adobe Experience Manager (AEM), Magneto, Drupal, WordPress to improve site performance, providing solutions to supplement sales strategies, price optimization and developing Predictive Analytic Solutions.
• Extensive noledge in Business Process in different SAP modules: Sales & Distribution (SD), Materials Management (MM), Warehouse Management (WM) and Finance/Controlling (FI/CO), BW, CRM, Siebel and point of sale (POS).
• Experienced in data warehouses and data marts for business intelligence reporting and data mining along wif developing and documenting process flows for business processes.
• Good experience at B2B, B2C and Ecommerce portals web application developments and CRM.
• Very Good at ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing, Catalog, Droplets.
• Strong noledge of Supply Chain Management systems AS400 JDA order management system and Sterling Integrator, Sterling OMS and Inbound, Outbound feeds integration.
• Extensively worked wif Sterling OMS API’s, and WMS FFhub/PHub feeds integration.
• Hands on Experience in configuring Supply Chain Management (SCM) modules Inventory, Warehouse Management System (WMS), Purchasing (PO), Order Management (OM), Pricing, Shipping and Manufacturing Modules Bills of Materials (BOM), Planning (MRP).
• Highly skilled in using Adobe Tag Manager to monitor various multichannel marketing and advertising (mobile, website, social media, blogs) initiatives to increase publicity, conversion and retention rate.
• Extensive noledge of all phases of the software development life cycle (SDLC) and the iterative Rational Unified Process (RUP).
• Working noledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process,Agile/Scrum.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions wif end-user/clients/stake holders and the IT group.
• Proficient in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite Pro, JIRA and VersionOne based on the SDLC methodology.
• Experience designing and developing SQL statements and queries for Oracle Sybase and SQL Server 2000 database.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
• Actively involved in developing, executing and managing User Acceptance Testing (UAT).
• Well-versed in project management tool (MS Project) for status reporting, planning and resource allocation.
• Worked on data profiling and analyze data in the database SQL server by running SQL queries. Expertise in running SQL quires on oracle databases, Microsoft server etc. for the purpose of data analyst.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Experienced in developing reporting application using ETL (Informatica) andCognosBusiness Intelligence Suite wif multiple data sources like Oracle, MS SQL and DB2 database.
• Experience in Assisting the QA team to design Test plans and Test Cases for User Acceptance Testing(UAT), Black-box Testing, Functional Testing, various System Testing, Integration Testing, Regression Testing, Security Testing, Load/Stress Testing, and Performance Testing in both manual and automation testing environment and creation of Test plans, Test cases and Test scenarios for validating it againstbusinessrequirements document.
• Demonstrated ability to perform Root Cause Analysis, consider both the long and short-term impact of proposed solutions and develop TEMPeffective solutions.
• Experienced QA, Regression, SYT, UAT, Training Skills, End User Training Documentation, Smoke, BETA Testing
• Work wif the development team to provide an environment ready for testers and end-users.
• Excellentorganizational,interpersonal, communications, teamworkandleadershipskills wif proven skill to interact across multiple levels of organization.
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.

PROFESSIONAL EXPERIENCE

Confidential - Plano, TX

Sr. Business Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the E- website applications.
• Gathered Business Requirements. Gap Analysis of Client requirements, generated workflow process and necessary documents for the project by interacting wif processing specialists, stake holders, and valuable customer.
• Prioritize user stories in MS Team Foundation Server, led product backlog refinement sessions, JAD sessions, stakeholder review sessions and user trainings.
• Gathered requirements by conducting meetings wif senior management team and coordinating white boarding sessions, brainstorming and documenting requirements.
• Worked on (Back-Office) applications Software & Microsoft Office suite, ERP, CRM, OMS, WMS, Supply chain management, Procurement, Retail, POS, E-Commerce and Digital.
• Documented the Process Flows for B2C and B2B in the High-Level Requirements Document.
• Acted as the primary analyst on Reserve Online and Pick in-Store initiative that offered advancement in Omni-channel retailing by IBM Sterling Order Management System OMS as the inventory controller of merchandise sold at e-commerce.
• Developing e-commerce business solutions for existing B2C and B2B models through implementing the generic flows using different IBM integration platforms.
• Worked wif business owners and stakeholders to understand and develop BRD (Business requirement documents) for CMS and DAM (Adobe AEM) implementation.
• Worked on requirement for AEM integration wif Adobe Test and Target.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Working wif Business/UX Producers/AEM architects/Experience Leads/APO’s on component decomposition.
• Created project initiation documents, use case specification and mitigated risk factor through careful analysis of data wif Tableau dashboards for purchasing systems Ariba using Agile and Scrum methodology for Enterprise content management (ECM) Adobe Experience Manager (AEM) Project.
• Wrote and executed Structure Query Language (SQL) queries for verifying Uniform Resource Locator (URLs) and Data verification testing in Neo4j Data Warehouse after the ETL process.
• Plan and define scope for various concurrent Adobe AEM projects and ensure deliverables are aligned wif business expectations, budget and timeline.
• Worked as a part of scrum team, in an agile methodology wif sprint cycles, daily stand ups and story implementation. Large cross functional project and support teams.
• Worked on developing data mapping which mapped data from various sources to targets wifin the application assisted ETL team to integrate source and target data in the data warehouse.
• Responsible for creating Systems Requirement Specifications, to capture functionalities at all E-Commerce touch points.
• Involved in Joint Application Development sessions wif SMEs and development teams and documented functional business requirements as product backlogs using JIRA.
• Developed modification for in store systems, including system, merchandising reports and price file database.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and Validation.
• Used JIRA to communicate website bugs and keep track of when they will be resolved.
• Created mockups for functional user stories implemented in JIRA.
• Worked as a team on wif Tracking tools, QA tracking tools and worked wif Off-cycle release, Waterfall methodology.

Confidential, Monroe, MI

Business Analyst

Responsibilities:

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Collected detailed requirements from E-commerce Systems including our B2B websites.
• Working to gather Requirements for migrating of Content from Portal to Adobe AEM and functionalities including Multi-site management and multi-channel management and Digital Asset Management.
• As an onsite coordinator was involved in gathering requirements for the functionality that needs to be tested as part of Adobe AEM.
• Working wif Business/UX Producers/AEM architects/Experience Leads/APO’s on component decomposition for various experiences.
• Performed Website redesign, UI prototyping and screen mockups.
• Worked on requirement gathering, data analysis, FRD, BRD, process flow diagrams. UX, database designing, user acceptance testing, plan product roadmap.
• Prepared web statistical presentation to the Lead Executives for their strategic planning for Online Digital Channel. Used Adobe InDesign for preparing brochures.
• Implemented a successful supply chain management process wifin the point of sale (POS)group (inventory control, purchasing, receiving and transferring of products to and from other locations.
• Established connectivity to all major buy-side vendor IBM Sterling Order Management Systems (OMS).
• Analyze B2C and B2B web properties and create new business plan, business requirements, and staffing requirements.
• Involved in executing Point-of-Sale (POS), functional and defect related test plans and test scripts, which included Pay metric financial supply chain solution that integrated the credit card transaction management solution.
• Participated in major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Analyzed the complete Supply Chain, from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Worked wif SDLC for evaluating the costs and for setting up targets for the completion of project.
• Conducted Joint Application Development (JAD) sessions wif IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate TEMPeffectively wif them.
• Created Functional Requirements Document (FRDs), Functional Specifications Document (FSDs) and Traceability Matrices for application development.
• Involved in project scope meetings wif the Pricing manager to understand the type of requests and issues handled by the pricing team and documented the high-level business requirements to the product backlog using JIRA.
• Collaborated wif internal and external teams to meet client business needs using the Agile/SDLC methodology and User stories.
• Introduced the AgileSCRUMprocess for the Risk Data team and utilizedMicrosoft Team Foundation Server TFSto manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Involved in the stack sessions, and met wif all stake holders to understand, articulate, and document the requirements.
• Assisted in the requirement elicitation of the B2B ecommerce website, developed to improve the business experience for vendors and suppliers.
• Conducted backend testing using SQL queries to validate data for database and Used SQL queries for retrieving data from database for executing user specific test cases.
• Conduct backend testing to make sure that the data at the front is in synced wif the data at backend using SQL queries.
• Worked extensively wif the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Aided in other concurrent projects, especially in Regression Testing, for the team to gain time, before the clients could proceed to the systems User Acceptance Testing (UAT)

Confidential -Bloomington, MN

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating wif the project manager and technical lead.
• Conducted JAD sessions wif supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Worked on Define and document standards, styles, & patterns for Future state UX.
• Collaborated wif Business, Technology, UI/UX designers and QA to create UX design concepts, wireframes, navigation flows and UX interaction rules for various sections.
• Worked on AEM as content author and administrator, troubleshooting issues related to content authoring.
• Worked on requirement for AEM integration wif Adobe Test and Target.
• Enhanced search options so that shoppers could quickly and efficiently navigate the website.
• Designed online customer survey and analyze data to improve the design and content of the website.
• Participated in major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Provide vendor management for IBM Sterling OMS. Create, validate and approve estimates provided by vendor.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Involved in implementing (POS) Point of Sale system and Point of Commerce for US retail/Online stores.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted wif users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Conducted Joint Application Development (JAD) sessions wif IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate TEMPeffectively wif them.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Worked wif Cognos and micro strategy reporting systems to extract the data for analysis using filters based on the analysis.
• Attended requirements gathering sessions wif the customer based on user feedback and new enhancements, which were entered into JIRA and tracked for future releases.
• Translated high level requirements into functional and technical user stories in JIRA.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product noledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Confidential - Houston, TX

Business Analyst

Responsibilities:

• Involved in Designing and reviewing of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Writing & Executing Test Cases for the Bean Store point of sale (POS)Application in HP ALM.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) wif third party vendor support.
• Prepared monthly and YTD Point of Sales (POS) management reports. 3rd party point of sale (POS)data and direct sales data were collected, corrected, formatted and uploaded to internal point of sale (POS)database.
• Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per SEI-CMM standards.
• Conducted the JAD Sessions wif stakeholders and developers to have a clear picture of a project.
• Worked wif the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Conducted interviews wif key stakeholders to analyze existing data and gather requirements.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology. Performed Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Involved in creating approach to standardize Excel Reporting using SQL in the HPQC Dashboard.
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Designed and developed use cases, activity diagrams, and sequence diagrams using UML.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work wif ATG ecommerce suite.
• Involved in Designing and drafting solutions to the Sysco360 sales support for field level activities.
• Involving in solution brainstorm sessions and workshops wif Sysco Field Business users.
• Worked on Oracle Manufacturing and Supply Chain Management modules including OM, Shipping and Execution, Pricing, Inventory, and AR.

Confidential, Glendale, CA

Business Analyst

Responsibilities:

• Conducted Business Requirements, Functional and Technical meetings wif Business groups.
• Involved in Analyzing the business and functional requirements of the application and developed detailed test plans, test cases in Test Director. involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Helped in Documenting the entire testing process, test cases and test results.
• Collaborated wif the QA testing team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product noledge.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• As a team Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them wif the product release roadmap.
• As a team involved In Designing the business requirement collection approach based on the project scope and SDLC Methodology and also designed system, prepared UML and sequence diagrams using Rational Rose.
• Involved in Developing SQL-based data warehouse environments and created multiple custom database applications for data archiving, analysis, and reporting purposes.
• Involved in writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).