SUMMARY

• Around 8+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, and Application Design.
• Experienced in Writing business requirements for teh front - end web system per teh US Department of Labor guidelines
• Extensive experience in financial, Insurance and accounting industry.
• Experience of working through complete SDLC process of registration domain of unemployment insurance. Conducted Unit Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing of unemployment Insurance registration domain.
• Extensive experience in providing updates to inquiries by theDepartmentof Labor(DOL) regarding project due dates and DOL mandated deadlines, including teh submissionofa Corrective Action Plan and teh State Quality Service Plan (SQSP) when necessary.
• Extensive experience in documentation of business requirements and system functional specifications, credit including BRD, and FSD
• Extensive experience in system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Extensive experience in Data Analysis, Data Governance, Data Quality Management, Data Warehouses, Data Marts, Metadata Management, Reference & Master Data Management (MDM), Business Intelligence, Information Security/Data Privacy and Testing/Data Validation.
• Strong noledge and background of Software Development Life Cycle (SDLC) and strong analytical skills.
• Extensive experience of analysing complex IT projects throughout SDLC - from scope definition to successful implementation using Waterfall and Agile framework (Scrum, Kanban, and JAD methodologies).
• Gathering/maintaining and reporting of top 10 errors on a quarterly basis for Fraud and Merchant Risk Business Self Testing results, providing an ongoing resolution when errors are found
• Experience in Working with Subject Matter Experts on regulations, programs, & policies; in order to be a key contributor while collaboratingwith key business partners to provide timely business solutions for teh control environment in compliance with regulatoryguidelines
• Helped business in decision making by providing SWOT Analysis, Root cause analysis, Risk Analysis Use Cases Impact Analysis,Cost-BenefitAnalysis and AS-IS To-Be business analysis
• Experience in claims at national level, daily resolution of claims by direct customer or by lawyers (fraud, debit/credit card, etc.) and common point of purchase analysis and tracking, performing investigations.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Adept at creating and transforming business requirements into functional requirements and designing business models using Use Case Diagrams, Sequence diagrams and Activity diagrams.
• Experience in Using JIRA for User Story requirements management throughout teh Agile Sprints and development life cycle
• In-depth noledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
• Extensively executed SQL queries on Oracle and SQL/MP tables in order to view successful transactions of data and for validating data and backed testing
• Strong experience in application design (prototyping, mock-ups screens), wireframes, UI designs using Balsamiq/MS Visio
• Experience in Software Analysis & Design, Gathering Functional and Business Data Requirements, Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plans.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Facilitate JAD sessions involving teh management, development and user teams for clarifying requirements and facilitating better communication.
• Worked on researching and gathering information on claims that contained overpayments for teh review performed by theDepartmentofLabor
• Worked along with teamofsecurity personnel in CSAM) tool IT security assessment, documentation, management, and reporting on teh statusofIT security risk assessments and implementationofNIST developed IT security control standards and policies.
• Assigned and responsible for all regulatory projects needed to update our client packages to stay compliant with FINRA and theDepartmentofLabor's (DOL) rules
• Discussed with client about teh purposes and details of investment plans and strategies, teh types of services that are to be provided, and teh responsibilities that are to be taken by teh Financial Consultant.
• Using CSAM as a centralized tool for teh managementofPOA&M including creating, tracking, and closing, as well as automating system inventory and FISMA reporting capabilities.
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure with teh new business requirements
• Analyzed As-Is processes for UI Unemployment Insurance, performed end-to-end process mapping for each program area, analyzed teh findings and implemented teh changes in teh To-Be process mapping sessions.
• Analyzed data contained by teh databases using Structured Query Language (SQL and PL/SQL) and Tableau to confirm data accuracy and integrity of various reports.
• Worked on providing updates to inquiries by teh Department of Labor(DOL) regarding project due dates and DOL mandated deadlines, including teh submissionofa Corrective Action Plan and teh State Quality Service Plan (SQSP) when necessary
• Assisted in writing BRD for teh Regulatory Reporting Unit under teh system streamlining
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Involved in Software Development Life Cycle (SDLC) documentation, such as a Business Process Description (BPD) and Functional Requirements Document (FRD) and Software Requirements Specifications (SRS).
• Convert Unemployment Insurance Quarterly Reports to e-file formats which me obtained from State websites to meet state e-filing requirements.
• Worked on customer billing concerns and identified suspected fraud issues Involved in teh project following Agile Scrum SDLC methodology
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Acted as User Acceptance Testing (UAT) coordinator, monitored business testing, and interfaced with teh development team regarding defect status and fixes on a daily basis.
• Worked on Requirement gathering sessions with client for Unemployment Insurance (UI) claims processing.
• Worked on Scrum team growth and maturity while working with teh Agile methodology
• Involved in business value and made recommendations on designing an automatic fraud detection system with teh built models
• Used JIRA for User Story requirements management throughout teh Agile Sprints and development life cycle.
• Dealt with business users identified new business requirements and designed required changes to existing ETL workflows or create new ETL design and Data Warehouse reports.
• Actively participated in review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Responsible for gathering requirements from users in operations group and performing data mapping for teh application, confirm and vacillating teh requirement at time of BA testing
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.

Confidential, Columbia, SC

Business Analyst

Responsibilities:

• Involved in (3) Audit & Reporting processes; eliciting/elaborating requirements, mapping client use cases & tracing requirements to organizational assets.
• Worked on SDLC, Business analysis, GAP analysis and Quality Assurance of application software in agile framework.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Executed several Optimized queries in SQL on this data.
• Facilitating business analysis sessions, creating current & future state business process flows, mocking up user interface screens, tracking issues and risks using HP QC ALM, capturing new features/extensions to teh baseline
• Acuity product and being teh POC for finalizing deliverables, halping with development, and updates to teh project plan.
• Created and maintained Federal Reporting matrix as well as elicited & maintained requirements for Management Reporting.
• Creating reporting functional specifications to design reports using BI Answers, BI Publisher, OBIEE, and BIRT.
• Supporting cost forecasting analysis to assist with monitoring office expenditures and finding ways to improve efficiency.
• Participate in daily meetings, to gather & document requirements from Technical & non-Technical SMEs for REA/ RES Assessment (Re-Employment Eligibility Assessment/ Re-Employment Services) for claimants exhausting Regular UI benefits, or EUC Tiers.
• Creating Use Case flow diagrams using MS Visio, & sample correspondence as part of FRDs. Support teh UAT team in conducting various tests for internal & external facing web applications.
• Conducting impact analysis of related systems Claim, Claimant, Benefit Year, dependent etc. by coordinating with teh technical team.
• POC for updates to project stats for CSD on KM2.0 and for teh CSD Newsletter regarding teh Transfer of Government Solutions employees and project highlights for SCUBI.
• Coordinator for SCUBI Connects for contracted team members for Q1 &Q2
• Participated primarily in project documentation reviews, requirements management, integration testing, system testing, performance testing, user acceptance testing and defect tracking. Teh goal of project was to provide collection of taxes based on experience rate to manage unemployment insurance for contributory and reimbursing employers.
• Create & maintain teh correspondence-mapping, including field-data & paragraph values with Document Specification Directory for easy traceability & reference to support teh dev team.
• Involved and reviewed TSQL/SQL queries and stored procedures to process, analyze and implement data integrity initiatives for various business units.
• Conducted Unit Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing of unemployment Insurance registration domain.
• Involved in Interviews, Brainstorming, Requirements Workshop and JAD sessions with business owners and development teams to elicit requirements from business users and stakeholders
• Followed Agile methodology, being Business Analyst as Product Owner for better Collaboration among Scrum Master, Scrum Team and Business Stakeholders
• Worked on JIRA for tracking teh issues and defects during teh process of Implementation
• Executed several Optimized queries in SQL on this data and Supported traders for front office operations like order management.
• Requirement analysis with business analysts and attending Agile/Scrum model meetings to review teh requirements and scope.
• Analyze/ document teh impact of new functionalities with teh BI team, for Business reporting needs.
• Update teh impacted Design documents for consumption by teh dev. team.
• Analyze & consult about teh impact of changes on overlapping areas, like appeals, adjudications, payments processing, overpayments, & weekly certifications.

Confidential, Augusta, ME

Business Analyst

Responsibilities:

• Prepared Business Requirement Documents (BRD’s) after teh collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Wrote business requirements for teh front-end web system per teh US Department of Labor guidelines
• Prepared and documented functional and technical design specifications in adherence to teh standard client methodology.
• Working with Developers, and Infrastructure team to restructure teh existing system in order to implement teh latest versionofmy current project atDepartmentofLabor.
• Collaborate with business stakeholders, technology team, and vendors to conduct BRD walk through, JAD sessions, Technology grooming, IAD logs, Wireframe designing and testing business scenarios.
• Working with clients in creating change request and final signing process in teh User Acceptance Testing (UAT).
• Complete all EndofDay reports, including reports onLabor,
• Worked on OMB/DOL IT CPIC three Life Cycle phases which includes Select-Control-Evaluate to support annual submission. Analyze and align IT Investment schedule to determine and support Development Modernization and Enhancement (DM&E) Operation & Maintenance (O&M) funding reviews.
• Actively participated in developing AssetManagement Process, includingmanagementof data collection and validation with stakeholders, and provide analysis and reporting for delivery of financial forecasting.
• Used JIRA for User Story requirements management throughout teh Agile Sprints and development life cycle.
• Worked on preparing artifacts such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Use Case Document, User Stories, Requirement Traceability Matrix (RTM)
• Worked on Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Exposed to Agile methodology Performed Gap analysis (AS-IS) & (TO-BE) by identifying existing processes, technologies, and documenting teh enhancements needed to meet teh end state requirements.
• Worked with teh market research team to analyze teh data of various companies, industries, and governmentpolicies
• Well-versed in all phases of Software Development Lifecycle (SDLC) usingWaterfall, Agile (Scrum/Kanban) and Software Facilitated daily stand up meetings to collect requirements from system users and to keep track of wat was done teh day before and wat is to be done that day and strictly enforced time-box approach fort these meetings.
• Use SQL, PL/SQL to validate theDatagoing in to theDataWare House Creating complexdataanalysis queries to troubleshoot issues reported by users.
• Worked with SQL queries using MS Access for data manipulations and involved in writing scripts for patient online registrations using teh VB Script.
• Prepared detailed design documents to translate business process TEMPeffectively for developers and product managers using MS Visio.
• Worked on Creating Jira User Guide and performed training sessions to introduce Jira to teh team.
• Worked on Requirement analysis with business analysts and attending Agile/Scrum model meetings to review teh requirements and scope
• Participate in conducting review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.

Confidential - Minneapolis, MN

Business Analyst

Responsibilities:

• Worked on Front to back office, worked with fund managers, financial advisors and technical team members.
• Spearheaded enhancement of loan origination system to perform auto-approval of consumer loans andcreditcards.
• Worked on regulatory projects needed to update our client packages to stay compliant with FINRA and theDepartmentofLabor's (DOL) rules
• Drive an understanding and adherence to teh principals of data quality management includingmetadata, lineage, and business definitions
• Worked ondepositquality issues by preparingdepositquality presentations that educate depository institutions on thedepositrequirements of teh department's Operating Circular requirements
• Worked on developing process for pulling historic and current interchange rates bycreditcardtype, payment size and industry for senior management.
• Prepared Business Requirement Documents (BRD’s) after teh collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Worked on fraud transactions with over 98% accuracy on hugely imbalanced (0.17%) transaction level data, using Synthetic Minority
• Collaborate with business stakeholders, technology team, and vendors to conduct BRD walk through, JAD sessions, Technology grooming, IAD logs, Wireframe designing and testing business scenarios.
• Worked on DataManagementand Business Solutions team, worked on Business Analysis,DataAnalysis, Requirement gathering, GAP analysis,DataMapping and Testing of ETL and BI Reporting requirements
• Worked on Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Created and maintained user stories in JIRA for better understanding of teh requirements for teh development team also use JIRA for bug tracking.
• Worked on SQL query (Oracle and TSQL) in analyzing and validating SSIS ETL databasedataware house processes.
• Worked extensively on creating UML diagrams- Use Case Diagrams, Activity diagrams using business modeling tools such as MSVisio.
• Well-versed in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile (Scrum/Kanban) and Software Facilitated daily stand up meetings to collect requirements from system users and to keep track of wat was done teh day before and wat is to be done that day and strictly enforced time-box approach fort these meetings.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Participated in teh logical and physical design sessions and developed design documents.
• Played a key role in teh planning, testing, and implementation of system enhancements and conversions
• Involved and reviewed TSQL/SQL queries and stored procedures to process, analyze and implement data integrity initiatives for various business units.
• Served as team liaison and driving deliverables on all special regulatory change projects and process enhancements for teh team.
• Collaborated with teh QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.

Confidential - Dallas, Texas

Business Analyst

Responsibilities:

• Interacted with Business Users to conduct thorough Requirements Analysis.
• Involved in documenting elicited requirements into Business requirement document (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS)
• Involved in customer's risk in terms of propensity to commit money laundering, terrorist finance, or identity theft.
• Actively participated in gathering requirements from various SMEs, Financial Analysts, Risk Analysts and Portfolio Management via JAD/JAR sessions.
• Involved in generation and execution of SQL queries
• Provided secondary support to Commercial Credit Card and Credit Card, Fraud Services.
• Involved in interactions with teh Subject Matter Expert, Project Manager, Developers, and teh End-Users.
• Coordinated activities with project manager and various other teams using MS Project.
• Interacted with other Business Analysts for designing and implementation of Use Cases and Test Plans.
• Involved in developing Logical and Physical data models that capture current state/future state data elements and data flows using Erwin.
• Worked on SDLC, Business analysis, GAP analysis and Quality Assurance of application software in agile framework.
• Worked with User Acceptance Testing coordinator (UAT), monitored business testing, and interfaced with teh development team regarding defect status and fixes on a daily basis.
• Worked with teh Senior Business Analyst in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Involved in developing Test Plans and Test Cases according to Business Requirements.