SUMMARY

• Around 10+ years of Industry experience as a Sr. Business Systems Analyst in Pharmaceuticals and Hospital Domains with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, and Application Design.
• Thorough understanding of the Software Development Lifecycle and Validation Lifecycle with the emphasis on the manual and automated testing
• Creating user requirements document by interacting with the end users and developers
• Knowledge and working experience in GLP, GMP and GCP suites
• Participation in 21 CFR Part 11 and GxP compliance assessments.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Experience on working with database systems including SQL SERVER, DB2 and Oracle Including PL - SQL and also purchasing expertise SAP, ERP system experience.
• Experience withSFA, CLP, CLM, Skura, Exploria,IMS Data, Pharmaceutical Sales Marketing, Sales Force Automation.21 CFR Part 11 training and adherence. Follow21CFR Part 11methodologies for validated systems in a structured SDLC environment. Trained inGood Clinical Practices GCPfor work with theClinical Trials area and GXP for work in R D areas
• Proficient in analyzing and creatinguse case scenarios, business process re-engineering, Unified Modeling Language UML concepts like activity diagrams, class diagrams, state chart diagrams, and data process flows
• Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working as Scrum Master on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
• Strong experience in creatingBusiness Requirement Documents BRD, Functional Requirement Documents FRD Wire Framesas well as generating use case diagrams, sequence diagrams, state diagrams and activity diagrams based on business process flows.
• Experience in creating/updating project plans usingMS Project and generating chartsfor project status reporting purposes. Experience in conductingGap analysis, User Acceptance Testing UAT, SWOT analysis, Cost benefit analysis and ROI analysis.
• Experience withRational Suite products Rational Clear Quest, Rational Rose Rational Requisite Pro. Extensively worked with Microsoft suite of products such asMicrosoft office, MS Visio, MS Excel, MS Project.
• Experienced on LIMS configuration, implementation, LIMS Master data, LIMS Lab Advantage to meet site requirements.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Excellent Knowledge of GxP and regulatory guidelines
• Working expertise in Software Development Life cycle (SDLC), Project Life cycle, Business Process Modeling (BPM), and in Software Development Methodologies including Rational Unified Process (RUP), Waterfall, and Agile.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities

TECHNICAL SKILLS

Methodologies: OOAD, RUP, UML, SDLC, JAD, Six Sigma, CMM, RAD, SCRUM,Agile

Languages: C, C++, Java, C#, XML, SQL,HTML, CSS, Javascript

Operating Systems: Window 2000/XP/7/8/10, Unix

Change Management Tools: Rational Clear Quest, Test Director

Business Modeling Tools: Rational Rose, Rational SODA, Requisite Pro, Clear Case, Clear Quest, Microsoft Visio

Project Management: MS Office Suite, MS Project, MS Visio

Databases: MS SQL server, MS Access, Oracle 11i, RDBMS, My SQL, Concepts, Database Development

Version Control Systems: Rational Clear Case, PVCS

Web Technologies: ASP, HTML, XML, Adobe Photoshop, Adobe Light room, Dreamweaver, Flash

Testing Tools: Rational Test Manager, Mercury Test Director, Win Runner, Load Runner, Rational Robot, Quick Test Professional

PROFESSIONAL EXPERIENCE

Confidential, Bothell,WA

Sr. Business Systems Analyst

Responsibilities:

• Identified various interfacing system and created context diagram and spreadsheet with various information related to Drug Formulary, Pre-Clinical Trials
• Worked on SAPSystems installation and configurationERP as required.
• Established and documented the guidelines and standards for SharePoint Development
• Reviewed User Requirements to create Validation Plan and define the validation strategy, Roles and Responsibilities and all deliverables required for Validation of LabVantage LIMS.
• Researched and documented the laboratory's existing business processes ensuring that a clear and accurate picture of the current state is captured prior to initiation of LIMS upgrading process
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss definite issues with stake holders, Architectures and Design & development teams and also did GAP Analysis.
• Working experience of working with the Salesforce.com platform, including Sales Cloud, Service Cloud, Community Cloud and tracked customer journey via Thunderhead
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Created User Stories, Acceptance Criteria to express requirements to the development team, and review completed stories using the JIRA Application
• Provided expert support to informatics team in resolving variances issues through drill-down analysis
• Worked on SAPSystems installation and configurationERP.
• Used MS Access VBA and SQL to organize the data and produce the fast results.
• Provide internal departments with monitoring and audit support of Medicare Part D claims to ensure CMS compliance.
• Develop user manuals, presentations and training manuals as per project specifications and timelines.
• Solutions included: collaboration, portals and enterprise content management, business process and forms, workflows, customize reports, using SharePoint Foundation, SharePoint Designer and InfoPath.
• Designed, implemented and validated 21 CFR Part 11 compliance strategies for Labware LIMS and Thunderhead.
• Conducted workshops with legacy teams as well as customer service teams around care management
• Actively participated in GxP compliance program. Created and maintained system documentation for GxP computer systems
• Worked with end users to identify reporting requirements for Thunderhead integration
• Researched and documented the laboratory's existing business processes ensuring that a clear and accurate picture of the current state is captured prior to initiation of LIMS upgrading process
• Provided full support to user community by preparing training documents and communication materials on the release processes.
• Analyzed and documented the changes in the compliance rules for adverse action redesign.
• Maintained and monitored project progress and status through MS Project.
• Performed extensive analysis regarding new development and business impacts for Thunderhead
• Scheduled meeting with Business partner to gather and document high level business requirements.
• Implemented and customizedSalesforcecustomer relationship management (CRM) for Marketing, Sales and Case Management also implemented sales cloud and service cloud to improve customer retention and service delivery process improvement.
• Assist Product owner to prioritize the business requirements and creates product backlog for eTMF, LIMS.
• Create story board of back log items in Agile and develop item according to business needs.
• Planned retrospective meeting to educate the team possible improvement zones as well as evaluate our timeline and next set of business requirements to start working.

Environment: Share Point, MS Office, SQL, Agile, Rational Clear Quest, Rational Clear Case,, Rational Requisite Pro, Rational Rose, UML,RUP, MS Excel, Agile, GxP, MS Word, Microsoft Power Point, Visio, JavaScript, HTML, CSS, XML, Windows 8/10, Thunderhead

Confidential, Westlake Village,CA

Sr. Business Systems Analyst

Responsibilities:

• Garnered informationand knowledge on Pharmacy operation such as Prescription encounters, prescription refill and auto refill, patient medical history, appointments and clearing CAP Block prescriptions.
• Performing Gap Analysis between the As IS and To Be process and created mapping document regarding the same.
• Designed and implemented SharePoint Project Management team site for our bankruptcy department
• Gathering business requirements from business users to determine the functionality that should be provided to the users and detailing them into use cases.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
• Prioritizing Business requirements, policies, business processes as well as business rules according to Scrum methodology and documented.
• Working experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Participating efforts in the role of liaison between business owner and outsourced partners to manage key enhancements of existing applications throughJAD sessionsbetween the business users,Vender Team, Subject Matter Experts.
• Collaborating with other IT team members and representatives of the Quality and Validation functions to implement projects according the System Development Lifecycle SDLC, to produce system and project documentation and to ensure that regulatory compliance guidelines are met.
• Facilitating communication and alignment across business functions and department lines.
• Lead requirements definition and associating business process analysis with key stakeholders.
• Working with the software vendor and other staff to define and documented business processes and system specifications.
• Working with the Validation and Quality departments regarding defect tracking and thereby implementing and managing new SCRs and representing these changes to the Change Control Board.
• Used tools such asMS-Visio,Excelto define business use cases, activity diagrams, and sequence and state diagrams.
• Worked in Agile environment allowing teams to deliverprojectpiece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
• Assisted inClinical Data ManagementandClinical Trials Management System.
• Assisted withusertesting of systems UAT, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Provided Technical Support to end-users and resolved day-to-day issues regarding SharePoint usage
• Analyzed and designed reports for which source system was upgraded from Facets .
• Did gap analysis and impact analysis for the new Medicare PPO product.
• Used Electronic Health Record (EHR) to extract useful information regarding patients for patient history, allergies, additional medications, patient demographic information, physician information and many more.
• Designed and implemented SQL queries for QA Testing and Report / Data Validation.

Environment: MS Office, SQL Server, Agile, Rational Clear Quest, Rational Clear Case, Rational Requisite Pro, Rational Rose,, Agile, MS Word, Microsoft Power Point, MS Visio, UML,RUP, MS Excel, MS Share Point, Java, HTML, CSS, XML, MS Windows 10

Confidential, Cambridge, MA

Business Analyst

Responsibilities:

• Facilitated Joint Requirements Planning (JRP) sessions with the Subject Matter Experts (SME) and the key stakeholders to understand business processes and the functionalities in detail.
• Developed high level requirement documents Business Requirement Document (BRD) and consulted the technical team and developed the detailed System Requirement Specification (SRS) document.
• Provided support for SharePoint Portal Server and Windows SharePoint Services based intranet sites, Portal Areas contents, permissions security, and managing Team Sites
• PerformedGAP analysisassessedAs-Isprocesses through user interviews, data collection and analysis, design and evaluation of To-Be process solutions.
• Claim Transactions and Billing Transactions created flows for adequate matching of claims. Performed data mapping by matching the billing file and EDI claim file record claims received from Medicare and Medicaid agencies.
• Created high-level Use Cases from Business Requirements and created UML diagrams like use case diagram and activity diagram m usingMS VisioandUML 2.0for various stakeholders.
• Well versed withHIPAA, Facets, STAR CHIPclaim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing corresponding solutions.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation.
• ConductedJADsessions during the various stages of upgrading the matching system and discuss the current system preference.
• Coordinated in designing an architecture that was flexible, scalable, performance-oriented, and provided a sustainable cost of ownership.
• DevelopedComplex SQL Scriptsto halp reverse engineering and mapping for various system applications
• Provided Technical Support to end-users and resolved day-to-day issues regarding SharePoint usage
• Worked closely withETL and BI teamsduring project implementation and actively suggest ways and means to share and optimize work.
• Involved in implementation ofHIPAA EDITransactions 835,837 and facilitated Electronic Data Interchange
• Designed the online screens and reports for theMedicaid Online Electronic Claims Submission System.
• Created data model diagrams for to perform detailed data requirements analysis and create design specifications and operational documentation.
• Assisted my team in incorporating an EHR Pharmacy module, integrating EDI(276, 277, 834, 835, 837)and the healthcare compliances and codes such GxP, HIPPA, ICD 10, CPT4 and HCPCS
• Gathered and reviewed HLR (High Level Requirements) and DLR (Detail Level Requirements)
• Used Share Point for upload, edit and delete new and existing document to the team members.

Environment: MS Office, SQL, Agile, Rational Clear Quest, Rational Clear Case, Rational Requisite Pro, Rational Rose, UML,RUP, MS Excel, Agile, MS Word, MS Power Point, MS Visio. Microsoft Office Share Point 2007, MS Windows 2000/XP