OBJECTIVE:

• Seven plus years of extensive experience in the field of Business Analysis, working with the technical staff to implement management and staff's business requirements into the web/ software application in Commercial Insurance Industry.
• Good Command over development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall Build BRD into SRS using rational requisite using UML Diagram
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project Interface with clients from Operations, Marketing, Sales, Technologies and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

• Data Mapping
• Mapping
• MS SQL Server
• SQL Server
• MySQL
• Oracle
• SQL
• SQL Queries
• Sybase
• Rational
• Rational Rose
• RE - Engineering
• SDLC
• UML
• USE Case
• USE Cases
• GAP Analysis
• Requisite Pro
• RUP
• SCRUM
• Data Integration
• Data Profiling
• Data Sources
• ETL
• Informatica
• Reference Data
• Teradata
• ASP
• SharePoint
• WEB-Based
• WEB Portal
• HP Unified Functional Testing
• QTP
• JIRA
• HTML
• JavaScript
• MS Project
• Reporting Tools
• VBScript
• Visio
• XML
• Microsoft Project
• Microsoft SharePoint
• Microsoft SSRS
• SSRS
• Billing
• J2EE
• JAD
• Java
• JSP
• Unspecified
• IVR
• ClearCase
• Clearquest
• Linux
• Data Warehousing
• Property & Casualty
• Property and Casualty Insurance
• Property and Casualty
• Commercial Insurance
• Commercial Lines
• Commercial Property
• Personal Lines
• Underwriting
• Claims
• Workers Compensation
• Workers Compensation Claims
• Annuities
• Actuarial
• Commercial Loan
• Loans
• Reinsurance
• Finance
• Personal Banking
• Trading
• Risk Management
• Business Intelligence
• Financial Management
• Business Analysis
• Risk Assessment
• Integrator
• Integration
• Prototype
• Prototyping
• User Stories
• Mock-Ups
• Business Requirements
• Workflow
• Workflow Management
• Business Process
• Re-Engineering
• Operations
• Contracts
• Liaison
• Cases
• Liability
• Litigation
• BI
• Agency Management
• Marketing
• Business Management
• Compensation
• Pricing
• Microsoft Office
• PhotoShop
• Microsoft Visio
• MS Visio
• TOPO
• Feasibility
• Test Plans
• Boiler
• RTM
• Test Cases
• QA
• Testing Tools
• Loadrunner
• Mercury
• Invoice
• Systems Support
• Interactive Voice Response
• Documentation
• Life Sciences
• Team Player
• Presentation Skills
• Adobe Photoshop

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Worked with SME's in Finance, Investment, Commercial loan and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re - engineering.
• Implemented integration with Claim Center to retrieve Policy Period payload and account invoice payloads from Billing Center to send Withdraw notices and Cancellation notices.
• Strong working knowledge in Guidewire Policy Center product & Billing Center.
• Participation knowledge in the development of Guidewire Billing Center, Billing Center Policy Center User Stories.
• Experience with issue tracking and project management tools such as JIRA, SharePoint or MS Project
• Advanced knowledge in Agile SDLC and JIRA tool is a strong preference
• Elicited and gathered user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping for Guidewire claim center
• Generated User Stories, Business Rules, and Storyboards to develop and enhance a web portal and to integrate it with the Guidewire claim center
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
• Experience in Guidewire configuration and integration experience with claim center, policy center and Billing Center.
• Experience in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Loan of Business.
• Worked on Commercial loan Property and Casualty Insurance including both policy and claim processing and reinsurance
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/stand-up sessions and used Excel extensively to write user stories, analysed the Iteration Burn Down charts and reviewed defects
• Involved in creating business processes and modelling diagrams using Rational Unified Process (RUP).
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools.

Confidential

Business Analyst

Responsibilities:

• Authored Business Requirement Documents dat enhanced base functionality of Policy Administration System.
• Prepared business requirements document and functional specification documents; created Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, and Screen mock-ups using Microsoft Visio.
• Analyzed ETL jobs and mappings to document the existing business rules and transformation logics.
• Built data mapping document, mapping data market and reference data from various external data sources to database, via set of business rules and assisted ETL team in setting-up data integration process.
• Prepared Business Requirements Document s (BRDs) independently and tan converted business requirements into Functional Requirements Specification (FRS).
• Strong experience with Guidewire and Insurance/Finance tools in Life Sciences, Property and Casualty domains. Develop methods to minimize errors in billings/claims.
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Billing Center and Claim center over the existing billing and claim management systems.
• Major focus on full Guidewire suite (PolicyCenter, BillingCenter and ClaimCenter)
• Working as a Guidewire Business Analyst for implementation of Guidewire ClaimCenter 9.0 and PolicyCenter 9.0 for Personal Lines Auto, Home and Umbrella/Liability Plus lines of Business.
• Performed migration from the in-house legacy based underwriting, policy center, claims center and billing center applications to Guidewire
• Conducted JAD sessions with stakeholders to determine the scope and requirements of the project
• Interacted with SME's (Subject matter experts) of different divisions and followed a business analysis and design methodology around the agile (scrum) methodology.
• Conducted Interviews and workshops across various lines of business including Commercial, Personal, Workers Compensation, and Specialty insurance
• Participates in and/or facilitates discussions to resolve conflicting opinions on business direction when necessary.
• Reviewed and approved Test plans and Scripts for accuracy.

Confidential

Business Analyst

Responsibilities:

• Worked closely with the Executive Sponsor, SMEs and stakeholders to define requirements for the various processes and to identify the enhancements and modifications for the To-be processes
• Worked as Business Analyst Auto Actuarial Workbench, Rating system (personal lines, commercial).
• Proven expertise in data mapping identifying data source and target tables / columns along with business rules, validation rules, null rules, and transformation rules to construct the ETL process
• Analysis and documentation of the business requirements for Policy conversion to Guidewire Policy Center at the time of renewal.
• Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations, etc.
• Expertise in other commercial lines claims, including Commercial Auto, Umbrella, Farm, Commercial Package Policy, etc.
• Experience setting up test scenarios and performing hands-on testing and review of data, identifying defects and managing resolutions with the development teams. Experience with Quality Center/JIRA
• Advanced knowledge of case law and state Workers Compensation laws, subrogation, reserve setting and litigation management.
• Centralized the policy creation by integrating Guidewire PolicyCenter with Guidewire Claim Center Systems, Billing System and other existing system supporting operations.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• Resolved billing exceptions related to rates and contracts to allow customers to be billed correctly and in a timely manner
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.