SUMMARY

• Results - oriented professional offering over fifteen years of combined experience in market analysis, reporting, business development and customer service.
• Possesses solid skills in client management and creative problem solving.
• Strong verbal and written communicator exhibiting expertise in public speaking, research and analysis, and organizational practices.

TECHNICAL SKILLS

Applications: HP PPM, Power BI, Cognos, SharePoint, BeX, SAP, Hyperion (Brio), Seagate Crystal Query/Report Designer, MS Office (MS Excel, MS Word), MS Access, MS Project, Visio, Corel, WordPerfect, Lotus 1-2-3, Harvard Graphics, Adobe Photoshop, Adobe PrintShop, Reynolds & Reynolds, Made2Manage

PROFESSIONAL EXPERIENCE

Technical Business Analyst III

Confidential

Responsibilities:

• Responsible for the IT A123 compliance program. dis includes but is not limited to working closely wif key stakeholders, business teams and technology subject matter experts ensuring quarterly testing/verification reports has been provided and approved; creation and maintenance of the IT A123 Sharepoint site where policies, procedures, Segregation of Duties Matrix, and quarterly reports are posted and maintained; work directly wif Internal Auditing to ensure not only quarterly requirements are being met but also wif them and PricewaterhouseCoopers as part of the annual IT A123 audit.
• Generate and analyze monthly report for a $30M budget and conduct monthly meetings wif each of the seven managers to discuss current trending. Work directly wif the Contracting Officer to assure contracts are being accrued. Liaise wif Finance to provide straight line projections, capture costs/expenditures not included and report that to the CIO, COO and present at the monthly Tier I budget meeting. Tasked wif developing upcoming fiscal year budgets for the JL Organization, maximizing $30M across seven departments.
• POC and SME for BPA’s Project and Portfolio Management (PPM) application that captures all of IT’s assets, projects, proposed work and resource allocation. Played an integral role in the initial roll out performing UAT; halping wif documentation, entering a great deal of the data for my direct Tier II organization; conducting on-going workshops wif the other organization’s POC’s; generating various reports as requested.
• Charged wif ensuring the data wif our Asset Inventory Management (AIM) database is kept current and accurate. Create and distribute monthly reports to the persons responsible for the identified systems/applications (Information System Owners) and make corrections to entries as requested.
• Perform a number of ad hoc duties in accordance to the business needs.

Sales Analyst

Confidential

Responsibilities:

• Primary role performed was the investigation, analysis and documentation of all or part of the business in terms of business functions and processes and the information they use.
• Helped define requirements for improving any aspect of the processes and systems and assisted in the creation of viable specifications in preparation for the construction of information systems.
• Worked wif the business end users to collect and define business and product requirements, developed use cases, and worked wif the application engineers to develop one or more business systems.
• Consulted wif business users to provide them wif the noledge needed to run their business. Performed a number of ad hoc duties in accordance to the business needs.

Global Sales Analyst

Confidential

Responsibilities:

• Worked directly wif all of the Confidential Global Geographies to gather Sales, Marketing, Retail Sell Thru, Market Share, Forecast and Style data that was used to populate a series of standard reports for use by Confidential senior leaders and executives and other key Confidential personnel. Managed and maintained the documents used in dis process.
• Developed a Process & Procedures manual that detailed how to generate these reports. Performed other ad hoc duties as requested.

Business Development Coordinator

Confidential

Responsibilities:

• Managed our online eBay store, taking pictures of the items to be listed, formatting them in Photoshop so that the items appeared attractive, setting the price point and negotiating if the offer was less.
• Worked directly wif the Warehouse Supervisor to maximize the 20,000 square foot space available by auditing the inventory, disposing of any items that held no value and/or writing off any non-moving items.
• Attended trade shows.
• Performed a number of ad hoc duties in accordance to the business needs.

Fixed Operations Analyst

Confidential

Responsibilities:

• Created and maintained new standardized metric reporting on a weekly, monthly, quarterly and yearly basis utilizing Microsoft Excel.
• Managed and owned the reporting project management process to identify the needs, document requirements and obtain sign off from the owner/requestor.
• Analyzed, interpreted, and reported financial and operational performance trends on a per dealership basis, identifying areas performing outside the expected results utilizing Microsoft Excel.
• Performed a number of ad hoc duties in accordance to the business needs.

Research Analyst

Confidential

Responsibilities:

• Initiated and spearheaded project to research private, wireless technology companies and create a database in Microsoft Excel that included Executives, Board of Directors, Market Placement, Product Offerings, Customers, Financing History, etc.
• Coordinated wif the CEO and developed a Project Plan outlining how many companies the project entailed, time to implement, resources needed, man hours involved and the budget required.

Business Analyst

Confidential

Responsibilities:

• Spearheaded a project to obtain a government loan under its RUS Loan program for several of the most suitable areas Confidential obtained during the auction in order to begin roll-out of their wireless broadband service.
• Produced ad-hoc reports in Microsoft Excel as needed by the COO and Vice President of Marketing.
• Negotiated wif a number of Confidential ’s vendors in order to assure competitive pricing.
• Created office processes and forms which had not existed.

Senior Analyst

Confidential

Responsibilities:

• Authored monthly software and service licensing and sales reports in Microsoft Excel that tracked usage, monthly average, cost per month, cost analysis, and margin of return.
• Published major findings from baseline software licensing study.
• Created reports and processes in Microsoft Excel to identify and capture churn and re-use of churned licenses.
• Assisted in the negotiations of vendor contracts using tracked license information to receive higher discounts.

SMS Applications Manager

Confidential

Responsibilities:

• Collaborated directly wif the Senior Vice President of Marketing to develop national marketing strategies, analyze marketing tactics, and report promotional activity utilizing Microsoft Excel.
• Developed and analyzed periodic reports in Microsoft Excel to determine current trends and areas for process improvement wifin the customer service and national field offices.
• Assisted in developing and analyzing financial reports to facilitate the company’s collection scheme, recovering over $20,000 a month in lost customer revenues.

Senior Software Service Analyst

Confidential

Responsibilities:

• Designed and maintained monthly tracking reports in Microsoft Excel, including graphical summaries, representative data samples, and data evaluation, providing the Japanese headquarters wif statistical support information for use in defining more efficient business practices and processes.
• Coordinated and developed presentations for use in national training seminars.
• Evaluated and improved the design and content of existing written and online documentation.

Facsimile Customer Service Representative

Confidential

Responsibilities:

• Wrote training materials to disseminate information regarding effective communication, client negotiation skills, and improved client services; taught the material to classes of up to 30 people.
• Reorganized a fax-back system user documentation to increase accessibility to users.