SUMMARY

• Business Analyst with 8+ years of professional experience in business analysis, business process analysis, business requirements, database design, business process modeling and strategic planning in the field of Insurance.
• Domain knowledge of insurance industry with very challenging and demanding work environment. Broad experience in Property and Casualty Insurance including Auto and Home.
• Experience in developing methods to minimize errors in Policy/claims.
• Experience in documenting customization requirements and business rules for the Implementation of Guidewire PolicyCenter and ClaimCenter.
• Extensive understanding of Software Development Life Cycle (SDLC) including Waterfall, Agile Scrum.
• Extensive knowledge in Policy and Claims in managing the submission of Claims and Billing payment process.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge for Commercial Property Casualty Systems.
• Knowledge on a project to create new Billing system using Guidewire BillingCenter focusing on personal auto policies with pre - fill, predictive model, monthly policy level billing and new billing system.
• Experience in handling claims and billing of product liability, product storage, commercial property insurance, commercial general liability insurance, commercial auto and fleet insurance, inland marine insurance.
• Experience in various insurance Billing system and map Billing information to ACORD and extensive skill on Guidewire BillingCenter, PolicyCenter and ClaimCenter integrations.
• In depth knowledge of Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D), Agile Methodology, Scrum.
• Strong documentation skills in developing Business Requirement Document, Functional and Non-Functional Specifications.
• Excellent knowledge and working experience of Document Management System (DMS) and Enterprise Content Management Systems (ECM) including Thunderhead.
• Extensive experience in documenting and driving policies and procedures and Content Management using Thunderhead.
• Strong knowledge in P&C, Personal Lines & Commercial Line Insurance and Workers Compensation.
• Knowledge of full life cycle implementation in building a Data Warehouse.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Experience in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Used MS Office extensively (Word, Excel, Access, PowerPoint, Outlook, Project) for calculations, graphs, analysis, presentation, and documentation throughout the project.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experienced in performing functional tests at various stages of SDLC using manual testing.
• Ability to handle pressure and meet deadlines coordinating multiple tasks in project environment.
• Expertise in creation of Business Requirement Document (BRD), Functional Specific Document (FSD) and conducting Joint Application Development (JAD) session.
• Implemented the entire Agile Methodology of application development with its various workflows, artifacts, and activities.
• Good knowledge in Project Life Cycle (PLC) and Project Management skills.
• Experience in conducting manual and automation test cases for products and services as well.
• Experience in creating Bug tracking reports on daily basis using JIRA.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential -Baltimore, MD

Responsibilities:

• Worked with product SMEs to define product specifications to define Line of Business within Policy and Claims Center.
• Defined customization product rules including coverable items, coverage, coverage terms, deductibles, and limits within Claims Center system.
• Involved in organizing various group organizations in PolicyCenter and ClaimCenter, as indicated by the producer tree and defined requirement for integration them with BillingCenter.
• Worked on gathering requirements from the business users, Compliance and Operations team.
• Involved in using AGILE methodology to manage the software development process and assisted as the Product owner in the iteration cycles.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Acted as a liaison between client and internal Developers to design software applications for Commercial Line Insurance such as Workers Compensation, Commercial Property and General Liability.
• Worked on Commercial line property and casualty insurance in Safe Agile methodology.
• Conducting grooming sessions and facilitated daily scrum calls.
• Worked on Agile methodology attending daily standup calls with a sprint timeline which were tracked with JIRA.
• Participated in product backlog grooming sessions, sprint planning meetings, sprint review meetings, sprint retrospective sessions.
• Worked with cross-functional BillingCenter team to be sure that LOB is in sync with PolicyCenter as configuration continues.
• Worked on Commercial lines Property and Casualty Insurance including both policies, claim and billing process.
• Worked on utilizing corporation developed Agile SDLC methodology. Used Microsoft Office software to perform required job functions.
• Worked on the business requirements and system requirements of the client and for Property and casualty modules.
• Involved with the team integrating PolicyCenter documents management system with Thunderhead and Captiva software for easy access of documents.
• Worked on implementing Plugins to generate Policy/Account Number in PolicyCenter, retrieve document template list and to generate Ad hoc documents using Thunderhead.
• Involved in documenting customization requirements and business rules for the Implementation of Guidewire PolicyCenter and Claims Center.
• Worked on Thunderhead custom XSD design and request builder for payload generation.
• Worked with the team focusing on a project to create new billing system using Guidewire BillingCenter focusing on personal auto policies with pre-fill, predictive model, monthly policy level billing and new billing system.
• Worked on building a Business Analysis Process Model using Rational Rose and Visio.
• Worked on providing Property and Casualty, Workers Compensation, Policy and Claims processing with subject matter expertise to the IT team throughout the project.
• Worked on requirements for Guidewire PolicyCenter and Claims Center and involved in the Implementation and integration of PolicyCenter and BillingCenter with legacy systems, document output management systems and Rules & Rating Engine.
• Involved on working in a mainframe environment and used SQL to query various reporting databases.
• Worked on performing extensive Requirement analysis and developed use cases and workflows.
• Involved in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, etc.
• Played a key role in the planning, User Accepted testing (UAT), and Implementation of system enhancements and conversions.
• Involved in conducting System Testing & User Acceptance Testing (UAT) and documentation of test cases.
• Worked with the claims department for all property and casualty and liability lines.
• Worked on providing clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Worked on writing test plans, defining test cases, developing, and maintaining test scripts.
• Actively Involved in Manual Testing Regression Testing of the Application and writing defects in QC.

Business Analyst

Confidential - East Greenwich, RI

Responsibilities:

• Documented Business requirements in Business Requirements document (BRD) for Property & Casualty - Personal and Commercial insurance lines: Workers’ compensation, Homeowners, General Liability.
• Worked with Guidewire Suite to initiate projects and resolve defects in the Policy and Claims Center Module.
• Worked explicitly on PolicyCenter implementation, Guidewire Rating engine, Data Mapping and Document Management System.
• Worked in Guidewire PolicyCenter and Claims Center projects both in integration and configuration.
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire PolicyCenter projects.
• Involved with the team supporting the integration between Guidewire and Thunderhead.
• Prepared Functional test flows for personal lines auto (major) and property and casualty policy administration quick quote and full applications.
• Involved with the team implementing Agile - Scrum methodology throughout the process life cycle.
• Worked with the team performing ODS (Operational Data Store) testing for different commercial and personal lines policies whose policy data is extracted in Guidewire and Policy Administration Systems and Claims.
• Involved in gathering requirements for both Personal and Commercial lines Property and Casualty Insurance including policy, claim and billing processing.
• Worked closely on Policy and ClaimCenter, Customer Portfolio, Forms team to test the integration between these services.
• Worked closely with Guidewire Developers to understand the Guidewire Policy and ClaimCenter functionalities.
• Worked on creating a User Story Index explaining the development life cycle consisting of 'Release Planning' and 'Iteration Planning' phases.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Worked with the team mapping Guidewire BillingCenter UI details with the Forms attributes.
• Worked on writing Forms Inference, packaging, and sequencing business requirements.
• Conducted JAD sessions with CRM SMEs, system architects, technical teams, and other stakeholders for open and pending issues.
• Worked on designing and developing the Test plan and Test case documents.
• Involved with the team handling the project management aspects of Documentation project to work with Thunderhead.
• Worked on preparing interface requirement document for Thunderhead integration with Policy Center for Forms inference and Letter creations.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP and conducted UAT sessions to approval.
• Worked on managing requirement activities using an iterative and incremental methodology such as Agile using User stories and Acceptance Criteria.
• Conducted Gap Analysis for the system considering AS IS and TO BE features and documented the FRDs and BRDs for Ecommerce projects.
• Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.
• Worked closely with the PolicyCenter and Claims Center team to find and resolve the gaps between Guidewire PolicyCenter and ClaimCenter Forms.
• Worked Closely with PolicyCenter and BillingCenter team to setup the coverages and help PolicyCenter team to create story cards according to the required Billing forms.
• Worked closely with Integration team to make them understand Form’s business requirements and data requirements.
• Worked with the team designing and implementing SQL queries for QA testing and report / data validation.
• Worked with QAs to make sure test scenarios are as per the business requirements, reviewing the test results to give the Product Signoffs.
• Involved in system testing and tested alongside QA for CUBE to Thunderhead (Document’s stream).

Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Worked on utilizing the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed implementation process ClaimCenter and Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Involved in Interaction between Stakeholders, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
• Worked with the developers assisting them in both internal and external business units of the firm to design custom reports, and use-case models, adhering strictly to the allocated budget and standard accounting principles.
• Participated in writing SQL queries for Data Loading along with the databases team.
• Worked on testing and bug fixes and implemented the new Database Management system to full capacity, giving the firm a whole new way to serve their growing list of clients.
• Worked on providing customer service and support forProperty& Casualty risk management needs.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Involved in documenting claims and billing assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Involved in developing a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Worked on performing GAP analysis on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Worked on Agile methodology and involved in daily Stand Up/ Scrum calls, Sprint planning, Backlog Grooming.
• Worked on analyzing business requirements and system requirements of the client and for Property and casualty modules.
• Involved in sharing and tracking the updated versions of project specific documents such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), RTM, using SharePoint.
• Worked with quality control teams to develop test plans, test cases and test scripts based on functional performance criteria and usability.
• Systematized and Executed UI/GUI Testing, Progression, Regression testing and provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire Policy Holder environment setup.

Business Analyst

Confidential, Ewing, NJ

Responsibilities:

• Worked on gathering business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing broker portal system.
• Involved in conducting JAD sessions with management, SME (Subject Matter Expertise), vendors, users, and other stakeholders for open and pending issues to develop specifications.
• Worked on defining existing business process (BPM-Business Process Modeling) and identified the gap (Gap Analysis) between the existing & improved business process.
• Conducted user interviews and JAD sessions with end users, stake holders and developers to gather functional and non-functional requirements of the system, and creation of user stories.
• Involved in developing the business model for expediting the claim settlement process.
• Performed document analysis involving creation of Use Cases and Use Case narrations using Microsoft Visio, in order to present the efficiency of the gathered requirements.
• Worked on defining frameworks for the application development and analyzed the areas of improvement.
• Interacted with the development team and claim settlement experts making sure that the development of the project is meeting the business requirements.
• Facilitated the User Acceptance Testing (UAT) with System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Identified and defined Business analyst work Strategy and requirements risk approach and determine planning considerations finalized (RUP).
• Worked on conducting controlled brainstorming sessions with project focus groups.
• Worked with the business analysis team to document and develop formulas for the calculation of premiums and losses statistics in the marts e.g. (Written Premium, Earned Premium, Unearned Premium).
• Involved in creating Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Involved in planning and defining system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Involved in drawing process flow diagrams and workflow diagrams at all phases of the SDLC.
• Documented workflows and results of business analysis and obtaining sign off from client on specifications.
• Worked on preparing BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Worked on providing analytical, managerial, and technical services to clients to assist them in downsizing their applications to client/ server platforms focusing on financial systems, business analysis, testing implementation/upgrade, and custom application development.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User.

Business Analyst

Confidential, Middletown, CT

Responsibilities:

• Gained knowledge working on the enhancements of the web portal of ‎ Electronic Claim Submission process.
• Involved in conducting user interviews and JAD sessions with end users, stake holders and developers to gather functional and nonfunctional requirements of the system, and creation of user stories.
• Obtained knowledge in managing Output Release Production of all business issues in Annuities, involving implementation of new or enhanced features to statements, confirmations/letters, contracts, applications, and/or products.
• Worked with the team creating functional business specifications for all new features and enhancements to output related to Annuities in client-server-based environment.
• Worked on assessing the flaws in the existing as-is system and made clear recommendations of business process improvements and BPR and incorporated them in the to-be system design.
• Obtained knowledge in testing validating and integrating of the calculation engines for Deferred Annuities, Past Services Pension adjustments.
• Worked on analyzing the as-is and to-be systems to perform GAP Analysis and make recommendation for system enhancement.
• Involved with the team developing and updating data mapping document at each phase of development.
• Obtained knowledge in writing business requirement specification (BRS) and functional requirement specification (FRS) documents as per the business requirements and process flow.
• Worked along the team implementing COTS within Procurement business processes.
• Involved with the team performing Impact analysis of COTS on the interface between systems engineering and software engineering.
• Worked on developing UML Use Case diagrams for faster and more efficient communication with stakeholders, by utilizing MS Visio.
• Have been assisted by the team making sure current project requirements are being met by using Requirement Traceability Matrix (RTM).
• Actively involved in creation of the UML diagrams such as sequence, activity, and class diagrams for certain modules of the application using MS Visio and Rational Rose.
• Carefully participated with all members like Openers, Relationship Managers, Underwriters, Quality Assurance, Final QA and Closing and helped write requirements, design documents, design software specifications etc.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues, and documentation changes with a flexible workflow process.
• Obtained knowledge in gathering the requirements from external dealers, tested the test annuities contracts which were received.