SUMMARY

• I have an exceptional track record over 25 yrs of delivering ideas, solutions, and support to meet cost, performance, usability, and demands from customers with challenging business needs.
• Extensive qualifications in all facets of business analysis, information systems, software development and a variety of business process modeling through documentation, implementation, quality review, user training and process improvements. Worked with large and small companies with emphasis on delivering quality within time and cost constraints.
• I intend to bring a deep, versatile mixture of technical and management skills cultivated by over 25 years of experience in information technology. My professional capacities include SDLC (waterfall/agile), DMAIC, Project Management, Six Sigma, Business Analysis, and software development.
• My broad experience with a variety of industries enables me to contribute extensive value to a company and its clients in a multitude of ways. I commit to deliver excellence by applying attention to detail, strong leadership, and an unwavering passion to succeed.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Identify discrepancies in the process model responsible for exchanging electronic transactions amongst internal and external systems for financial impact to reverse logistics operations.
• Review for deficiencies in business process model and compose Business and Functional requirements documents to outline changes to those processes.
• Acted as a liaison between the technical, businesses and end users to provide them with required specifications/documentation and to resolve any issues.
• Compose Use Cases, process diagrams, and requirements in addition to performing ad - hoc reports, and light programming.

Sr Programmer Analyst

Confidential

Responsibilities:

• Upgrade & Maintain SaaS application that serves as CMMS for nearly 100 companies.
• Review customer & business requirements
• Web and business development using HTML, CSS, Javascript, JQuery, SQL, and Visual Foxpro
• Engineered Cloud Based document storage with configurable security, type, and size constraints

Sr Business / Tech Design Analyst

Confidential

Responsibilities:

• Senior level analysis & requirements documentation for large-scale, compliance oriented projects
• Provided solutions for operational, functional, and technical changes in core mortgage fulfillment systems
• Collaborated with Sr. project managers and system owners to identify needs in various systems required to meet business objectives
• Participated in focus groups across multiple lines of business, contributing as a subject matter expert responsible for conveying information and requirements between business channels and technology groups
• Presented in discussions revolving around complex ideas and strategies using a variety of process design and modeling tools including flowcharts, workflow models, and spreadsheets
• Used information gathered to write up detailed reports about business problems with drawn conclusions and proposed solutions
• Frequent PowerPoint presentations were created to convey results of analysis, complex details, and instructions

Business Analyst

Confidential

Responsibilities:

• Brought in to oversee the analysis and implementation of solutions revolving around integrating information amongst various internal systems
• An array of technical skills, such as VB .Net and MQ Series were necessary in conveying the detailed technical changes required of programmers for proprietary accounting systems
• Successfully deployed solutions that defined a uniform data exchange process between IBM MQ Series, VFP systems, and .Net systems interchangeably
• Identify deficiencies in the existing workflow processes

Technical Analyst / Programmer

Confidential

Responsibilities:

• Started as a contract programmer, while I became up to speed with company, division, and team specific protocols and procedures
• Quickly became a subject matter expert providing assistance to cross-functional teams including lines of businesses, programmers, user-acceptance testers and support engineers

Information Systems Director

Confidential

Responsibilities:

• Conceptualized from scratch an automated loan management software system responsible for automating a variety of tasks including data import, customer management, and loan application fulfillment
• Business requirements were documented as ideas became realized and shared with CEO & President of the company. Capacity and budgeting were accommodated in the analysis
• Software System enabled internal loan officers to improve performance by over 300%, closing more than 20% more loans than without the system
• In addition, I also served as an MLO (Mortgage Loan Officer) where I originated and funded nearly 100 home loans, for new and existing customers

Director of Information Technology

Confidential

Responsibilities:

• Chief Business Analyst responsible for gathering requirements, documentation, and implementation of changes in the telecommunications systems
• Responsible for managing the business and data services to thousands of para-educators throughout the country
• Oversaw 20 agents and two project supervisors responsible for scheduling, performance reviews, accounting, and reporting
• Document clear understanding of business functions and processes

Programmer

Confidential

Responsibilities:

• Maintain administrative console application used to provide user interfaces to configurable, predictive dialers used for inbound and outbound marketing purposes
• Provided analysis that aided in the initiation of projects that improved features of the application making it more stable, efficient, extensible, and maintainable
• Took a proactive initiative to help devise a new system, Dynacall, that would leverage intelligence to create dynamic call lists for telemarketing purposes

Business / IS Analyst

Confidential

Responsibilities:

• Consulted with business executives to define and mitigate requirements needed to migrate internal web and legacy applications to newer object-oriented systems needed to achieve a level of efficiency and maintainability the older systems lacked
• Established solutions that leveraged a complex infrastructure, but allowed for configurable flexibility in the business rules to be administered by the users
• The analysis of the new systems was responsible for generating custom reports using educational statistics imported from high school proficiency tests, customizable per the client’s needs

Sr Programmer Analyst

Confidential

Responsibilities:

• Provided functional and technical requirements, supporting the company’s largest client (IBM) by designing and implementing complex client-server applications
• Created design documents using UML, Visio, Erwin, and other OOD tools to establish clear requirements for development for Web software
• Performed all aspects of SDLC including requirements gathering, documentation, project management, development, and testing
• Managed a team of IS professionals composed of programmers, user acceptance testing, and support staff
• Reported directly to Company CEO and provided regular status summaries relating to projects and staff
• Responsible for implementation of new automated international call routing by diverting calls through international carriers of least cost to increase company profits by over 200%

Business Consultant

Confidential

Responsibilities:

• Owner of company providing IT and IS solutions to clients throughout Omaha metropolitan area
• Coordinated with business owners and executive staff in identifying areas of deficiency and provide detailed business analysis offering detailed plans with cost benefit, risk analysis, and performance improvements
• Occasionally provide software solutions by working with client’s IT staff either by analyzing software issues or provide direct programming services
• Frequently would repair, or sell computer equipment, build networks, and configure systems according to business needs

Sr Analyst/Manager

Confidential

Responsibilities:

• Managed an IT team of 5 people by monitoring performance, assigning tasks, and allocating resources where needed
• Multi-tasked by meeting with company owner, staff members, and clients in order to write up contracts by negotiating services and costs directly with the client
• Oversaw multiple projects by providing details of requirements to staff, monitoring progress, and maintaining involvement with the customer to manage progress and changes