SUMMARY

• I am a qualified and experienced Business Analyst with a high level of experience in the healthcare and government sector. With strengths in analysis, strategy, business intelligence and process improvement, I am seeking a role where I can use my insight to help drive business performance and lead positive change.

TECHNICAL SKILLS

Business Analysis: Agile, Waterfall, Requirement Engineering, Process Improvement, Scope Definition, Business Case, SDLC Documentation Management, Usability Engineering, Visual Modeling

Productivity Software: MS Project, Access, Word, Excel, Publisher, Access, Visio,PowerPoint, SharePoint

Defect /Testing & Tracking: HP ALM, Jira

Document Management/Misc: BluePrint,RequisitePro,Endeavor, DOORS 7.1, HP ALM, AS8, Subversion, Rally

Software Languages: COBOL, ASP.NET, Visual Basic 6, Visual Basic.Net

Databases/Reporting Tools: Oracle, MS Access, SQL, DB2, DB Visualizer

Business Intelligence: Cognos, MicroStategy, Business Objects, Master Data Management (MDM)

Healthcare: Medicare Parts A, B and D, EDI 834 and 837, Provider and Payer, Entitlement, Enrollment and Eligibility

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Analyzed Mainframe code to create Product Requirements documents
• Work closely with the assigned project managers / scrum masters and business to define the scope of a project
• Proficient knowledge of tools such as Jira and Rally for backlog management
• Perform duties of Lead Business Analyst / Product Owner for high visibility and high priority projects
• Analyzed and researched Current State documents and processes to develop requirements
• Reviewed test cases/scenarios to ensure requirements are being met
• Develop User Stories for website improvement
• Use Vizio to create process and data flow diagrams
• Created Gap analysis and scorecards to compare current state applications with future state
• Participates in daily scrum meetings
• Works with development team to ensue completeness of all technical documentation

Business Analyst

Confidential

Responsibilities:

• Performs functional and business requirements analysis and IT applications analysis as assigned.
• Documented business processes
• Performed gap analysis to determine potential training opportunities
• Performs report analysis to determine if reports were meeting the needs of the business
• Assisted with CMMI documentation
• Assisted with proposal writing

Business Analyst

Confidential

Responsibilities:

• Performs functional and business requirements analysis and IT applications analysis as assigned.
• Writes system requirement specifications, including use cases and user stories.
• Recognizes, diagnoses, researches and resolves system and design concerns.

EDI Business Analyst

Confidential

Responsibilities:

• Acts as liaison between the business user community, performance testers and coders
• Develop, test and implement complex EDI transaction mapping solutions.
• Provide day to day operational troubleshooting for system issues, bugs, and fixes.
• Perform user and integration testing for application upgrades, patches and hot fixes.

Environment: MS Excel, MS Word, SQL Server, Pega, FACETS, SQL Developer

Business Analyst

Confidential

Responsibilities:

• Responsible for report replatforming from Business Objectives to MicroStrategy.
• Developed Master Requirements, Data Mapping and Business Logic and Calculations for replatforming project.
• Trained new analysts on Agile processes.
• Working closely with Product Owner and other Business Analysts within the program to ensure integrity of the end - to-end solution
• Assist Product Owner with Backlog grooming, User Story development and prioritization
• Created User Stories for reports.
• Working closely with Product Owner and other Business Analysts within the program to ensure integrity of the end-to-end solution
• Assist Product Owner with Backlog grooming, User Story development and prioritization
• Data Analysis, SQL (to query and analyze data), and Data Knowledge
• Analyzed Stored Procedures in SyBase to convert to Oracle
• Performed SQL queries to validate legacy data matches MicroStrategy
• Performed Defect analysis in HP ALM
• Used Rally to track User Stories, Backlogs and Features for sprints.

Environment: MS Excel, MS Word, SQL Server, Rally, SharePoint, ALM, Sybase, MicroStrategy, DBVisualizer

Business Analyst Expert/Application Design Specialist

Confidential

Responsibilities:

• Responsible for documenting the As-Is and the To-Be processes.
• Responsible for creating various templates to meet the needs of the customer
• Responsible for any process flow, wireframes, mockups and full requirements documentation
• Provides design recommendations based on project goals and customer feedback.
• Identifies and documents requirements for the development of an enterprise level application and custom integration solutions including enhancements and interfaces, functions and features.
• Analyzed data sources to create physical and logical data models
• Developed report specifications and mockups for ad hoc and canned reports
• Uses a variety of platforms to provide automated systems applications to customers.
• Provides expertise regarding the integration of applications across the business.
• Determines specifications, plans, and designs; develops complex and business critical software solutions, utilizing appropriate software engineering processes.
• Has in-depth knowledge of state-of-the art programming languages and object-oriented approach in designing, coding, testing and debugging programs.
• Researches and maintains knowledge in emerging technologies and possible application to the business. Is viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines.

Environment: MS Excel, MS Word, SQL Server, VB.Net, Asp.Net, Visio, PowerPoint, Google Docs

Business Analyst

Confidential

Responsibilities:

• Responsible for determining why meters are not communicating
• Investigate possible reasons and create a ticket to start field activity by submitting an FA (Field Activity).
• Monitor the progress made by the field and engineering to make sure tickets are closed in a timely manner
• Maintained the No Reads database
• Analyzed trends in data using machine learning application C3 to create snapshots in time of problem areas

Environment: MS Excel, MS Word, ALM Quality Center, C3 Metrics, Silver Spring Network, Jira

Sr. Business Analyst

Confidential

Responsibilities:

• Created custom report, data analysis, and the creation of temporary, custom data marts.
• Created report mock-ups and Report Specifications
• Recurring Data Quality Reports by generating of bi-weekly data quality reports to data providers.
• Gathered and documented reporting requirements from business owners and/or business analysts, prepares functionaland technical design documents.
• Supported user acceptance testing of new data warehouse features
• Create database queries (SQL, PL/SQL etc.) with Oracle 11g and other databases.
• Used Business Objects and similar reporting tools creates scheduled and ad hoc reports, and develops reports in accordance to the software development lifecycle.
• Led Master Data Management (MDM) development initiatives.

Data Analyst

Confidential

Responsibilities:

• Lead resource for gathering, validating, analyzing and documenting business requirements, and the creation of the project use cases, visual models (workflows diagrams)
• Analyzed Provider, Beneficiary and claim data to developed forecasting and trends
• Served as Medicare Part B, specifically Beneficiary data Subject Matter Expert
• Decided the key structure in the new tables by reviewing the MDDS data dictionaries
• Used COBOL copybooks to developed Interface Control Document for the MDB.
• Facilitated external walk-throughs with the client to ensure client satisfaction.
• Responsible for writing several SDLC documents such as, Test Case Specifications, Interface Control Document, Requirements (Assumptions, Constraints, Business, Functional, Non-Functional Requirements and RTM
• MicroStrategy and WSDL Consultant
• Participated in Process Improvement initiatives by way of Change Management and Six Sigma concept.

Environment: MS Excel, MS Word, ALM Quality Center, Alfresco, COBOL. MicroStrategy

Computer Systems Analyst

Confidential

Responsibilities:

• Used Microsoft SQL Server 2005/2008 to complete Data Quality Evaluationsusing best practices
• Reviewed Financial and account payable data to analyze the business processes of Social Security benefits.
• Gathered requirements and made recommendations for process and business flows,
• Converted JAVA web application to .NET using VB.
• Serves as an expert in Business Intelligence Tools
• Responsible for document management using Requisite Pro.
• Led Software Development and testing.

Environment: MS Excel, MS Word, MS Access, SAS, SharePoint, Mainframe. SQL Server,.NetFramework,ReqPro

Sr. Business Analyst

Confidential

Responsibilities:

• Executed and managed all aspects and phases of testing initiatives for moderate-to-large sized system implementations and/or enhancement
• Used SAS and complex SQL queries for testing and data quality
• Responsible for developing and maintaining RTM and functional specifications.
• Conducted quantitative analysis of financial data to forecast revenue, identify future trends and assess risk associated with capital expenditures, acquisitions and joint-venture projects.
• Led requirements and testing activities on medium-to-large projects, directing and coordinating team members responsible for analytical activities.
• Completed data dictionaries, data models, data and process flows.

Environment: MS Excel, MS Word, MS Access, SAS, SharePoint, Mainframe, DB Visualizer, Oracle

Systems Analyst

Responsibilities:

• Facilitated Business, User and System Requirements walkthroughs with internal and external stakeholders to baseline requirements
• Responsible writing and maintaining User and System Requirements, Assumptions and Constraints using BluePrint and HP ALM
• Assisted in implementing CMMI initiatives to achieve CMMI level 3.
• Member of the Change Control Board(CCB)
• Documented As-Is processes and To-Be processes with workflow diagrams
• Participated in Process Improvement Workgroups(Defect Tracking, Requirements Change Management and Requirements Management) responsible for defining and implementing organization wide changes
• At the completion of business and user requirements, develop estimates for work packages with input from the development and testing team.
• Work with Education, Training, and Outreach, and Operations to identify training and compliance issues andopportunities.
• Participated and lead daily testing calls during the Acceptance testing phase of a release and research noted defects as required.

Environment: MS Excel, MS Word, MS Access,MicroStrategy, SharePoint, CICS, ALMQuality Center,BluePrint