SUMMARY

• Seasoned IT professional offering an uncommon blend of technical, creative, strategic, and analytical talents along with results.
• Proven ability to apply new ideas, resourcefulness, and innovation to propel companies to the next level, overcome roadblocks, and build a competitive advantage.
• Large and complex Agile projectsClear communications with business and development teams
• Cross - functional and Cross-Departmental Teams.Setting Clear Expectations
• CollaborationMitigating RiskConversion Projects
• NegotiatingBusiness & System RequirementsClient Relations
• Validating Requirements Interpersonal Communication Training
• Simultaneous Multiple Projects Strategic Communications Process Modeling

TECHNICAL SKILLS

• Azure
• Azure DevOps
• MS Project
• SQL
• Microsoft Excel
• Access
• Visio
• PowerPoint
• and Publisher
• OneNote
• SharePoint
• Office 365
• Microsoft Teams
• ServiceNow
• CRM
• Salesforce
• Microsoft Dynamics
• DotNetNuke
• GitHub
• PEGA
• SAP
• SAP-Concur
• Finastra Loan IQ
• Finastra Cash Management
• Java
• .NET
• Visual Studio
• Team Foundation Server (TFS)
• Cisco WebEx
• Skype
• Slack
• Zoom
• Blueprint
• PL SQL
• Microsoft SQL Server Management Studio
• HTML
• HTML 5
• CSS
• Javascript
• SGML
• XML
• JIRA
• UML
• RationalTools
• Software Development Life Cycle (SDLC)
• Waterfall
• Agile.

PROFESSIONAL EXPERIENCE

Confidential Texas

Business Analyst

Responsibilities:

• Analyze and assess business processes, business requirements, and goals to discover and propose improvement areas, develop, and implement solutions.
• Identify inefficient processes and alternative solutions, decreasing project expenses.
• Liaison between business partners, stakeholders, management, developers, and operational units.
• Write user stories (Agile) and Waterfall requirements.
• Utilize tools such as Azure and Microsoft Team Foundation Server to house user stories and requirements.
• Determine and define business needs and global requirements to develop and expand the growth of a multi-instance ServiceNow environment with process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog.
• Develop and write training materials for end-users.
• Created and wrote training plans.

Confidential

Business Systems Analyst/Data Analyst

Responsibilities:

• Performed data and business analysis, end-to-end data mapping, ensured data integrity and compliance, and wrote business rules and requirements for regulatory reporting.
• Proactively worked with customers in developing project requirements.
• Created source to target data mappings and transformation rules as specifications.
• Wrote SQL queries and reports, including multi-data source queries.
• Utilized ServiceNow ticketing for Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog.
• Reverse engineered undocumented applications and reports to provide end-to-end data mapping, and to create technical specifications.
• Produced the following deliverables: technical specifications, technical design documents (TDD), business requirements document (BRD), functional requirements document (FRD), use case models, activity diagrams, and mockups, project team documents, and end-user documentation.

Confidential, Tampa, FL

Training and Testing (consultant)

Responsibilities:

• Created role-based user training manuals for medical device complaint management software.
• Quickly learned software product to create training materials.
• Completed documentation ahead of schedule.
• Wrote test cases and performed quality assurance testing.
• Facilitated and managed User Acceptance Testing.
• Technical writing - training and testing documentation.

Confidential

CRM Training and Project Management (consultant)

Responsibilities:

• Performed needs analysis to identify function-specific business and technical requirements.
• Diagramed workflows and work processes.
• Collaborated with subject matter experts to learn about their work processes, policies, procedures, and compliance issues.
• Planned and managed UAT.
• Developed training plans for enterprise-wide training programs.
• Produced development team documents, project team documents, management reports, and end-user documentation.

Confidential, St. Petersburg, FL

Project Coordinator/Business Systems Analyst (consultant)

Responsibilities:

• Standardized documentation and built out the traceability matrix, and enforcing change control policies, I was able to significantly improve communications and collaboration between dev ops and the business teams.
• Analyzing key stakeholder needs, identifying gaps and defined capabilities for business solutions.
• Participating in work-flow analysis and business process analysis to identify and clarify requirements.
• Facilitated UAT sessions.
• Produced the following deliverables: technical specifications, technical design documents (TDD), business requirements document (BRD), functional requirements document (FRD), use case models, activity diagrams, and mockups, project team documents, and end-user documentation.

Confidential, Tampa, FL

Project Manager of Publications (consultant)

Responsibilities:

• Wrote functional-requirements and non-functional requirements.
• Proactively identify, communicate, and escalate issues, risks, and progress with development team.
• Diagram system-based business processes and decisions.
• Maintained development backlogs.
• Provided product demonstrations.
• Produced the following deliverables: technical specifications, technical design documents (TDD), business requirements document (BRD), functional requirements document (FRD), use case models, activity diagrams, and mockups, project team documents, and end-user documentation.