SUMMARY:

• Strategic and results - oriented business analyst with about 6 years’ experience in software development technology, data analysis, and project management.
• Exposure to Mortgage, Finance, Insurance, aviation, retail, and Supply Chain industries.
• Strong knowledge of the Software Development Life Cycle (SDLC) methodologies, Product Lifecycle Management, including Agile and Waterfall models.
• Effective communicator and change agent with the ability to manage multiple priorities in a fast-paced environment.
• Scrum Practices: Experience with user stories, story slicing, backlog grooming, release planning, sprint planning, sprint review, and sprint retrospective.
• Project Management: Able to conduct SWOT and cost-benefit analyses.
• Extensive knowledge of Gantt charts, scheduling, resource planning, critical path method, risk analysis, and risk management.
• Process Management: Direct requirements gathering, process flow, functional process flow, process modeling, process re-engineering, and change management. Document enhancement requests with a keen awareness of developer needs and end-users and deals with clients efficiently.
• Application Design: Facilitate application design (prototyping, screen mockups), wireframes, UI design.
• Possess considerable knowledge in the analysis, design, and re-engineering of system applications and business processes.
• Utilize structured system analysis methodologies, placement of business controls, diagramming data, and process mapping, applying Unified Modelling Language (UML) diagrams.
• Data Analysis: Conduct data analysis, data mapping, logical data modeling. Created class diagrams, entity-relationship (ER) diagrams and used SQL queries to filter data within database.
• Testing: Oversee unit testing, end-to-end testing, system testing, regression testing, and User Acceptance Testing (UAT).

AREAS OF EXPERTISE:

Agile Methodology

Scrum

Project Management

Data Analysis

Requirement Gathering

Change Management

Business Process Flow

Data Mapping

Documentation

User Stories

System Testing

Sprint Planning

Implementation

Quality Assurance (QA)

Communication

UI Design

UML

Wireframes

Data Modeling

Data Visualization

Software Testing

Go-Live and Post Go-Live Support

Deployment Support

Technical Writing and Documentation

Identity Life Cycle Management Process

Product Lifecycle Management

SKILL:

Languages: C, C++, Java, SQL

Software: SAP-ERP, SAP Success Factors, MS-Office, MS Access, MS-Project, Minitab

System: Windows 98/2000/XP/7/8/10, Mac OS

Databases: Oracle Server, MS SQL Server, Postgre SQL, MySQL

Methodologies: Agile, Waterfall, RUP, Scrum, Kanban

Visualization: MS Visio, Creately, Rational Rose, Zoho, Tableau, Lucid Chart, Invision, Power BI

Testing: HP Quality Center (HPQC), Load Runner, JIRA, Confluence, ServiceNow, TFS

Other: JIRA, Rally, Rational Clear Case, Work Brain, SharePoint, Aha, AEM, Workday, Kronos, Azure

EXPERIENCE:

Business Analyst - Techno Functional

Confidential, Tempe, AZ

Responsibilities:

• Collaborate with the Development and Quality Assurance (QA) team to create a systemic process to ensure employees accrued sick and vacations hours during COVID Leave of Absences adhering to Union policies
• Migrate time and attendance legacy tracking system to a new application to account for job premium rates by defining business requirements, writing user stories, and collaborating with teams on agile methodology and testing
• Update and upload data into Work Brian time system, and align information to legacy systems such as SHARP and EC
• Provide Security Access to employees in the Workbrain time system based on their role
• Conduct data analyses, reporting, and auditing of the payroll exports by running SQL queries and reporting tools
• Manage test scripts and test plans for new system functionality and deployments using HPQC, including User Acceptance testing
• Worked with Workday application to link between current time and attendance systems.
• Maintain product/defect backlog, record sprint and iteration status', and create user stories in Rally
• Develop entity relationship diagrams (ERD), flow and sequence Diagrams to visualize processes for technical and business teams
• Coordinate with user experience (UX) team and data team to create designs, mockups, and data mapping documents for applications
• Provide support for error resolution and troubleshooting to ensure smooth operations

Environment: SharePoint, MS Excel, MS Word, MS SQL, Rally, Workbrain, LucidChart, SAP SuccessFactors, Kronos, HPQC

Business Analyst -Product

Confidential, Scottsdale, AZ

Responsibilities:

• Resolved system flaw affecting insurance policy terms by gathering requirements, writing user stories, creating prototypes and wireframes to redesign documents, resulting in increased revenue and agent/broker registries to 500.
• Developed dashboards and automated report generation with the development team reducing manual processing time by 30%, which improved workflow efficiencies.
• Experienced working with Guidewire Technology to process claims.
• Tracked tickets logged through KANBAN board and coordinated with the offshore development team
• Drafted Unified Model Language (UML) diagrams like Use Case Diagrams, Business Flow Diagrams, Activity/State Diagrams, and Sequence Diagrams to chart processes
• Collaborated with product owners to write up and prioritize documents like user stories for product backlogs and UX team to create designs and mockups
• Implemented SQL queries for QA testing and report/data validation; set up definitions and process for test phases including Product, Integration, System, and User Acceptance Testing (UAT)
• Familiar with password rotations, password malfunctions, account creations, account changes, application integrations, maintaining/creating new digital password vaults.
• Created user manuals/ training documents for end-users and assist in training programs

Environment: SharePoint, Jira, Confluence, MS Excel, MS Word, SQL Server, MS Visio, HP ALM, Guidewire, Azure

Business Analyst - E-commerce

Confidential, Boston, MA

Responsibilities:

• Participated in Agile Planning Sessions, Daily Agile Scrum, Biweekly Sprint Planning, Retrospective Sessions, Business Demonstrations and Decisions for the Release of the Sprint Output to Production
• Led a team of Data Analysts and Engineers to collate, report, and interpret data to form insights
• Produced monthly reports, which include key metrics, financial results, and variance reporting, as well as reconcile financial reports
• Worked closely with peers and ETL Leads/Managers to perform detailed data requirements analysis and create design specifications and operational documentation; performance tune SQL statements executed by ETL code as required
• Pre-processed data in Tableau to create visualizations on-demand by querying data from SQL Server
• Organized meetings with the SMEs and Data Owners to walk through findings and determine the cleansing process
• Worked with CMS such as AEM to document front end and backend requirements and update regularly.
• Developed the Epics and Themes for the Scrum Project as the product owner
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with Business/Product Teams
• Facilitated wireframe creation & final design of the system's UI.

Environment: SharePoint, Jira, Confluence, MS Excel, MS Word, SQL Server, Tableau, POS Systems, SAP POS, TFS, AEM

Business Analyst - Supply Chain

Confidential, McDonough, GA

Responsibilities:

• Enhanced team performance with SDLC by implementing scrum methodology and agile framework in projects with team members and key stakeholders
• Wrote user stories, translated them to technical specifications, and coordinate with the Scrum team to define user stories in JAZZ
• Worked on raised tickets by assigning them to developers and testing teams using Assembla.
• Developed wireframe diagrams for GUI to help developers to prepare real-time easily accessible screen layout
• Maintained SAP master Data, Article master, Site Master, Vendor Master, Assortments for multiple promotions
• Provided post-go-live support and on-the-job training in material management (MM), inventory management (IM), warehouse management (WM), and extended warehouse management (EWM) for users of all levels in the Purchasing department and the warehouse, the company's end-users for Material Handling (WM, MM, IM)
• Enhanced purchasing processes and customized inbound processes such as subcontracting, third party, consignment processes
• Experience working with RFID technologies for products to ensure safety protocols.
• Prepared requirement traceability matrices (RTMs) and managed all components of the business requirement, including data analysis and reporting using Excel and Access
• Partnered with QA Team to write test cases, test plans, and test the final application to verify whether all the User Requirements were met in the application
• Managed user stories and Product Backlog in JIRA, including GUI screen & workflow diagrams; organized and performed GUI testing, functional and regression testing, and support for UAT

Environment: SharePoint, Confluence, MS Excel, MS Word, SAP MM/WM/IM/SD,AFS, WCS Automation, Jazz

Business Analyst - Loan Origination

Confidential, Houston, TX

Responsibilities:

• Led bi-weekly meetings and created status reports and presentations regarding business requirement gathering and data analysis
• Prepared the Agile FSD (User Stories) for the project deliverables that documents customer needs, expectations, and recommended solutions
• Participated in SCRUM meetings with the Subject Matter Expert and the Project Manager
• Created "incident/service now" tickets and resolved issues promptly
• Contributed to the full life cycle of a live project, which includes analysis of functional requirements, design, development, testing, and implementation
• Coordinated with Business Users and Development team for setting up a test environment, test data, and backend interfaces
• Developed queries in SQL to analyze data and compare UI testing results to the database

Environment: ServiceNow, MS Excel, MS Word, MS SQL, JIRA