PROFESSIONAL PROFILE

Senior Business Analyst Professional Technical Functional with expert qualifications in strategic analysis and data management for business modeling, requirements management and software design. Proficiency in data warehousing, data migration, data mapping, and B2B data exchange. Competency in BI Data Architectural design., Subject Matter Expert on Business Process Improvement, Software Development Lifecycle SDLC and Systems Integration Solutions. Qualifications in all facets of project lifecycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement.

Computer Skills:

• Computer Languages: SQL, PL/SQL, Oracle SQL PLUS
• System Software: Oracle 7.3, Oracle 8, Oracle 8i, Oracle 9i, Oracle 10g, Oracle OLAP, Oracle 11g, SQL Server, SQL Server Reporting Services SSRS , DB2, Informix, Ingres, .NET, Appworx, SAP, PeopleSoft, Siebel, Developer/2000, Oracle Designer, Oracle Forms, Oracle Reports, Discoverer, Discoverer Plus, Hyperion, Documentum, WebFOCUS, SumTotal, Informatica, EventStudio, ER/Studio 7.0, MS FrontPage, IBM WebSphere, TeleMagic 3.5, FoxPro, Salesforce, Experient, Event XL, ProChannel, Cognos, Impromptu, Passkey, PowerBuilder, , Visio, Visual Studio.net. WCF, ASP.net, SharePoint/Team Foundation Server ETL/SSIS, XML/XSLT/CSS, Microsoft Office Suite Word, Excel, Access, PowerPoint , MS Project, MS Publisher, MS Works
• Operating Systems: Novell, Unix, Windows 95, Windows 98, Windows 2000, Windows XP, Windows NT, VAX/VMS

Information Systems Models:

• Software Process Improvement Models: Six Sigma DMAIC and DMADV , Kaizen, SEI Capability Maturity Model CMM , Agile, Scrum, Waterfall Model, Iterative Enhancement Model, Evolutionary Development Model, Spiral Model, Design to Tools, Design to Schedule, UML, RAD, RUP, Rational Tools suite Rose, ReqPro, Clearquest, Clearcase , JAD Business Intelligence Tools: Data integration, Query Analysis, OLAP, Dashboards, Reports, Alerts, Real Time, and Scorecarding
• Project Management Methodologies: Project Integration Management, Project Scope Management, Project Time, Project Quality Management, Project Risk Management, Project Communication Management, Project Human Resources Management, Project Procurement Management
• Knowledge Management: Business Process Analysis, Technology Reviews, Create Project Specifications, Client Coordination, Integration E-Business Suites: Corporate Performance Management, Human Capital Management, Customer Data Management, Customer Relationship Management, Contracts, Financial Management, Maintenance, Manufacturing, Marketing, Product Lifecycle Management , Order/Price Management, Logistics Transportation Management, Supply Chain Execution and Management Quote to Cash .

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Business Analyst for Sales, Marketing, and Financial applications utilizing Oracle's e-Business Suite including accounts receivable, accounts payable, cash management, budgeting and forecasting Hyperion Essbase and multiple Customer Relationship Management CRM systems Salesforce, Experient .
• Designed interface for Commissions Project utilizing SQL Server Integration Services SSIS to build ETL system to populate data warehouse.
• Standardized project management policies, processes and methods for the new Project Management Office PMO to develop the source for guidance, documentation and metrics in managing and implementing projects.
• Established Service Level Agreements SLAs for vendor management and for management of external and internal service provisions.
• Designed Balance Scorecard for IT Software Development Team.
• Designed order entry deposit validation for order processing to incorporate financial controls and risk for customer payment and reconciliation.
• Worked with project managers and other IT support groups, users and managers to discover and scope business opportunities and propose solutions from both a technical and business capacity includes identifying/documenting current business processes and system/data flows, and engineering improved processes to achieve flexibility, productivity improvements and allow for growth.
• Communicated and collaborated with users as a technology and process consultant to analyze information needs and requirements, and delivered the following artifacts as needed: project vision/scope, business requirements document or request for proposal, functional requirements document, functional designs, use cases, gap analysis and workflow descriptions.
• Worked with external development contract resources, including offshore developers, to create system specifications that the developers would then use as a roadmap for their development.
• Served as CRM subject matter expert in discussions regarding ongoing sales and business objectives to ensure CRM system and practices are aligned with executive vision and corporate goals.
• Created Technical Design Document for Interface for General Ledger Project.
• Provided SCRUM training for IT Software Support staff.
• Designed data model for CRM for Attendee and Exhibitor registration process.
• Designed Executive Dashboards to optimize impact/ROI by creating a Balance Scorecard and Key Performance Indicators KPIs for the critical success factors to measure key metrics to forecast and measure success.
• Designed reports for Business Intelligence Analytics for Executive Management.

Confidential

Business Analyst

Responsibilities:

• Independent work involved with creation and direction of a play that included web design and web 2.0 technologies.
• Produced complete UML models consisting of the various diagrams for the structural, as well as dynamic views.
• Elicited requirements for process workflows and analysis.
• Created Business Requirements Document BRD , Use Case Specifications, Functional Specifications and Systems Requirements Specification SRS .
• Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for development.
• Developed training material.
• Prepared Vision and Charter documents..
• Developed project scope and timelines at the Executive level managed in MS Project.
• Developed Business Intelligence tool to analyze sales revenue.
• Created Business Intelligence components for managing and controlling marketing and finance plans,

Confidential

Business Process Analyst

Responsibilities:

• Design, testing, and implementation of software changes to a proprietary revenue system.
• Wrote test scenarios, and test plans for PeopleSoft 9.1 Performance Upgrade Project.
• Produced detailed testing plans -for UAT, stress/load, regression and functional testing, and participated in the formal testing processes, including issuing SQL queries to the database.
• Performed business requirements to reengineer Payroll Audit Program for Absence Management Self Service to include Tracking Absence Requests, Data Entry of Absence and Positive Time, Approval for Processing, Timelines for Processing, Absence Balances, Excess/Deficit Hours, Reconciliation Retroactivity, Adjustments, Errors , Security, and Reporting.
• Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML.
• Business analysis for processes used to implement system enhancement project for contract management, capacity release, imbalance management, gas nominations/allocations, transportation/plant invoices and accounts receivable systems and production support.
• Assisted with the implementation new downstream applications CIB Contractual Imbalance , GSM Gas Storage Management , PLT Plant , TBS Transportation Billing Service , VAS Volume Allocation System for Eastern Pipelines and ensured the applications interfaced effectively with all existing screens, and processes.
• Designed ERP system integration plan for upstream and downstream applications.
• Assisted with implemented of downstream applications using a Citrix communication layer in place of the current desktop installations.
• Designed templates for document control management and Quality Assurance Reporting.
• Testing for Net System Imbalance, Imbalance Reports, Maintenance, Operational Transportation Service, Daily Imbalance Charge, Imbalance Trade and Batch Submission.
• Responsible for data integrity of downstream systems and interfaces in PowerBuilder and .Net.
• Requirement analysis, allocation and verification for Cashout Imbalance System.
• Performed analysis and business process improvement of Appworx Enterprise Job Scheduling for business process integration to manage batch workload.

Confidential

Business Analyst

Responsibilities:

• Designed Enterprise Resource Planning ERP architecture to integrate data across multiple systems and applications.
• Provided new hardware, software recommendations and vendor selection to enhance enterprise architecture.
• Wrote and contributed to instructions and manuals following documentation standards to guide end users.
• Produced complete UML models consisting of the various diagrams for the structural, as well as dynamic views.
• Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML.
• Prepared Traceability Matrix, Activity Diagrams, Sequence diagrams, Workflow Diagram, Use Cases, Use Cases Realization, Supplemental Specifications, Application Design, Solution Architecture, Data Design, and Infrastructure Design documentation.
• Supported HR Master Data for Job and Competency Catalog, E-recruiting, Talent Management, Self Service Portal, Enterprise Compensation Management., Performance Management, Succession Planning, and Learning Management.
• Prepared and maintained project plans, schedules and reporting.
• Developed complexed reports and dashboard for title search and management.
• Responsible for data integrity and master data.

Confidential

Senior Business Analyst

Responsibilities:

• Managed compliance reporting for HR on the implementation for Enterprise Learning Management System.
• Liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Analyze current business processes and impact analysis on compliance reporting.
• Assessed cost benefit of recommended process changes.
• Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for developers.
• Work with the business to develop screen wire frames.
• Developed feasibility analysis for data warehouse for compliance reporting.
• Developed Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.
• Solicited and captured business and information system requirements utilizing JAD Joint Application Development sessions.