Senior Business Analyst Resume NJ - Hire IT People

SUMMARY

Adept at building relationships with stakeholders to create effective solutions dat bridge business and technology (using SaaS, COTS or custom solutions).
Demonstrated success leading engagements with top - tier companies across multiple industries for eCommerce, content management and web-driven initiatives.
Hands-on knowledge of solution development, quality assurance, customer service and sales.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential, NJ

Responsibilities:

Serving as Configure Price Quote (CPQ) subject matter expert for business process modernization project.
Collaborating with business SMEs and cross functional teams to gather and define as-is and to be requirements for Division 8 - Commercial Doors & Hardware - estimation, configuration, sales, and delivery processes.
Managing proof of concept (POC) testing and feedback collection for SaaS front-end configuration and quoting solution for doors & hardware.
Actively engaging with POC vendor weekly to manage prioritization of Unified functional requirements on roadmap.

Senior Client Solutions

Confidential, Philadelphia, PA

Responsibilities:

Coordinated the efforts of multiple teams (internal and external) - sales, technical sales, professional services, management, marketing and partners - to ensure efficient and effective solutions.
Led strategic initiative to create and maintain knowledgebase of reusable RFI/RFP content, reducing time and costs associated with responses, and empowering sales teams to meet tight deadlines.
Managed responses to 225+ RFPs, as subject matter expert and facilitator, for Confidential Order Management, Confidential Configure Price Quote and Confidential Commerce (valued at $246M and resulting in sales of $27M).
Rapid and accurate completion of functional, technical and security & compliance questionnaires to enable sales teams to do more with less.
Executive summary and value proposition creation and coaching.

Senior Client Solutions

Confidential, NY

Responsibilities:

Demonstrated the business value of Confidential Watson Commerce solutions (WebSphere Commerce, Order Management, Configure Price Quote, and others) to clients in multiple verticals, including retail, telecom, and life sciences.
Provided recommendations dat defined business and technical requirements, encompassing phasing/timelines, solution architecture, functional requirements and deployment approaches.
Built trusted advisor relationships with clients and prospects.
Triaged critical client issues.

Confidential, New York, NY

Vice President Solution Architecture

Responsibilities:

Spearheaded company-wide initiative to overhaul business analysis for change requirements, resulting in reduction of client onboarding costs and increased retention.
Managed over 250 client change/enhancement requests, including 50+ platform enhancement projects.
Evaluated, selected and managed integration of multiple partner solutions for content management, fulfillment, postal address validation, email marketing, rich imaging and mobile. Partners included: Channel Advisor, Commerce Hub, Digby, Windsor Circle, Quiet Logistics, Riversand, Bronto and DEPlabs.
Trained and mentored over 35 colleagues from various teams distributed geographically. Interviewed and hired eCommerce business analysts.
Led and oversaw requirements-gathering for client projects and integrations.

Confidential, New York, NY

Vice President Business Analysis

Responsibilities:

Employee #2 at a groundbreaking retail eCommerce knowledge management and consultancy start-up.
Provided integration, usability, and platform strategy for B2C retailers and brand manufacturers.
Pioneered creation of holistic data model to encompass all features for end-to-end retail eCommerce solutions.
Developed standardized requirements-gathering and RFP process dat allowed retail merchants to pick technology vendor solutions in as little as six to eight weeks.
Supervised, trained and mentored six to eight direct reports: consultants, business analysts and content specialists.

Confidential, New York, NY

Senior Business Analyst & Sales Engineer

Responsibilities:

Core member of sales team, providing personalized technical and business solutions to finalize deals worth over $2.5M for Lilly Pulitzer, Abbott Labs, Encyclopaedia Britannica, Jurlique, and The Met.
Responded to 50+ RFP/RFI requests in a 52-week period.
Increased ability to respond to new opportunities by 75%-200% by creating a library of sales-driven documentation.
Increased response times by 50% on triage of critical client support issues.
Co-authored a full revision of the Confidential platform documentation