SUMMARY

• IT professional with extensive experience in delivering robust and creative solutions for complex business problems.
• Manages projects and process improvements using full project life cycle methodology.
• Combines technological and industry expertise with proven ability to communicate with and earn trust of application stakeholders.
• Effective mentor of team members to accomplish teh goals of teh business.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Transformed manual invoice to voucher process into an automated application dat successfully imported invoices, performed 3 - way match verification, and posted invoices with an “OK to Pay” status. Significant efficiencies were gained when 79% of approximately 3600 monthly invoices required no human touch from import to post while incorporating many useful tools for managing invoices requiring manual intervention such as: diagnosis of over 40 kinds of error conditions, a link to teh original invoice, approval functionality, a robust invoice editor with built in audit trail, ability to create comments, ability to email coworkers dat automatically included invoice data, and context sensitive inventory receipt lookup and selection. Led project management, design, rigorous user acceptance testing using teh Application Life Cycle (ALM) application, implementation, and support.
• Managed QAD tasks in enterprise-wide project to integrate legacy ERPs’ “OK to Pay” vouchers and General Ledger transactions to enterprise financial database. Designed, tested, successfully implemented, and supported teh changes post implementation.
• Successfully led implementation ofQAD’s workflow application,Business Process Management (BPM), to install finished gooditems into QAD. Gatheird requirements and designed a solution by closely working with cross-functional stakeholders and external vendor. Led teh project management, design, testing, user training, and support. Implementation of BPM eliminated previous lack of visibility of new finished good items in QAD, confusion over status of item setup, and bottlenecks in item setup.
• Became teh IT Subject Matter Expert for ProductVision PLM for 30+ plants and 200+ users. Provided user access, support for cross-functional stakeholders (R&D, labeling, quality, product development, plant operations, etc.), issue resolution, training, communication between teh business and external vendor, and project oversight for all enhancements.
• Successfully managed, designed, tested and implemented project migrating 2300 ingredients and their numerous properties from enterprise PLM to ProductVision. Performed user training sessions to facilitate user adoption of improved centralized and standardized processes. One of several divestiture projects, completion of this project reduced Transition Service Agreement (TSA) costs and teh cost of acquiring expensive enterprise PLM licenses.
• Managed project dat successfully implemented 2016 Nutritional Facts Label Reform vendor upgrade into ProductVision. initially affecting over 2500 ingredients and 4800 WIP and Finished Good items. Organized and led R&D and labeling teams in teh User Acceptance Test which involved verifying teh complex changes in manifold nutritional calculations, verifying teh correctness of teh revised label, and resolving issues with vendor before deploying into production.
• Led Traceability project for IT tasks needed to implement new EDI standards required by a major customer affecting 5 ERPs, approximately 12 plants, and various 3PLs. Implementation was successful for 2 ERPs before teh rest were divested.
• Championed project to automate data extraction to teh GDSN (Global Data Synchronization Network) from ProductVision and QAD databases. Led teh design, data population strategy, and testing with R&D and marketing teams.
• Designed, executed, and documented system of ProductVision data extractions to facilitate migrations of 6 QAD plants to teh enterprise ERP application and 20+ plants to teh enterprise PLM application.
• Designed, developed, and maintained cross-functional workflows in SharePoint using Nintex Workflow application managing R&D, marketing, plant manager, and finance teams’ tasks and approvals in Commercialization workflow and R&D in Plant Trial workflow.
• Managed, designed, tested, and implemented QAD project dat enabled electronic remittance advice with external bank.
• Designed and maintained an extensive IT application noledge base SharePoint site for teh QAD ecosystem. This site fostered noledge sharing by all team members, resulting in improved cross-functional expertise, stronger team spirit, and reduced risk of application failure.
• Designed and maintained user noledge base SharePoint sites for ProductVision and MP2 applications. These sites encouraged collaboration between plants and functional teams, agreement on standardized practices, a tool to propose customizations for all users’ visibility, review, and prioritization, and a repository for practical “How to” documents.
• Provided technical support for a broad range of QAD and its associated applications on teh Service Now help desk platform.

Information Systems Tech Lead

Confidential

Responsibilities:

• Designed, developed, and implemented many enhancement projects using full life cycle methodology.
• Provided 24/7 on-call production support for Distribution, Manufacturing, Product Development, and Accounts Payable Progress 4GL/RDBMS applications.
• Facilitated client Sarbanes-Oxley compliance by incorporating requirements into team processes and producing compliance evidence.
• Managed client application help and service requests with Peregrine Service Center.
• Created application noledge base to accurately identify and resolved issues encountered during production support. This KB encouraged noledge sharing by all team members, resulting in improved cross-functional expertise, stronger team spirit, and reduced risk of application failure for teh client.
• Managed, monitored, scheduled, and improved batch job function using Autosys tool and software updates.
• Mentored and trained local and off-shore team members in standards, processes, and application functionality.
• Perform teh promotion of application modules to production.

Systems Analyst

Confidential

Responsibilities:

• Redesigned, developed, implemented, and supported vehicle parts automotive aftermarket catalog application using industry standard database, converting it from text driven to a normalized, table driven system.
• Redesigned, developed, implemented, and supported call log system for teh company vehicle parts tech line, integrating intuitive and efficient inquiry with user friendly recording and retrieval of call information.Designed and implemented improvements to teh Product Development application in a Progress 4GL/RDBMS ERP application, improving product life cycle management, inquiry and reporting capability, audit capability, data integration, and data integrity.
• Performed systems analysis, design, development, testing, and support for many custom enhancements to QAD, Varnet, and WDS II ERP applications.
• Managed a custom Timecard Entry project for a QAD ERP. Designed, developed, tested, implemented, and documented teh entire application.
• Provided production support for custom application containing extremely sensitive data for processing DUI arrests and subsequent rehabilitation for non-profit organization. Led teh design, development, implementation, documentation and support of major enhancement projects such as an extensive audit trail system for all changes made to client data for legal and accuracy protection, Accounts Receivable functionality, a Scheduling and Time Management application, and state mandated reporting and data integration compliance.
• Developed programs producing outgoing XML data files and interpreting incoming XML data files.
• Designed and programmed system to convert Warranty Claim database data to EDI purchase order format.
• Supported and enhanced non-profit organization’s custom financial application.
• Programmed enhancements to SMARTS, a Sales Management and Report Tracking System.
• Performed Time Recording and Billing System enhancements.