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Process Analyst Resume Profile


  • A goal and results driven professional with over 20 years of progressive experience in Business Analysis, Organizational Change Management OCM , Communications, Project Management, Website Management, Portfolio Management, and Software Development Testing. Experience analyzing business data, processes and requirement specifications developing, implementing and managing strategies and plans facilitating requirements workshops and focus groups, engaging stakeholders, manage multiple projects simultaneously, creating and managing marketing, educational and training materials, training end users, and serving as Editor-in-Chief. I have excellent written, verbal, and interpersonal communication skills with people at all levels in an organization and have the ability to build trust worthy relationships in a diverse workforce.
  • I possess a government secret clearance, Prosci Change Management Certification, Website Development and Management Certification, ITIL Foundation Certificate, Business Analyst Certificate, and Instructional Design Certificate. I am proficient in software applications which include Microsoft Office Word, Excel PowerPoint , IBM Dynamic Object Oriented Requirements System DOORS , Visio, Oracle Primavera Portfolio Management OPPM , Oracle Business Intelligence Enterprise Edition OBIEE , SharePoint, SharePoint Designer, Adobe CS5, Microsoft Content Management System.



Sr Business Process Analyst/Sr Organizational Change Management OCM Consultant

  • Senior Oracle Business Intelligence Enterprise Edition OBIEE Development Tester/SR OCM Consultant for the Defense Electronic Accounting Management System's DEAMS .
  • Understand business process requirements for financial reporting
  • Create Test Scripts for client testing of financial reports developed
  • Create Test Case Scenarios
  • Review Computer Based Training materials for end users in Oracle UPK
  • Understand Portfolio Managers requirements to maintain their Portfolios more efficiently using Oracle Primavera Portfolio Management OPPM by creating tables, tabs, portfolios, Scorecards, Query Portfolios, Dashboards and Value Lists for data analysis
  • Create plans for the following for the OPPM initiative: Project Charter, Training, Stakeholder Analysis, Communications, and Users Guide
  • Senior Functional Business Analyst/Sr OCM Consultant for the Enterprise Supply Chain, Analysis, Planning Execution ESCAPE initiative, and for Logistics Portfolio Management
  • Collaborate with Subject Matter Experts on business requirements for revisions to satisfy process mapping requirements and business rules to apply them against re-engineered processes for the ESCAPE initiative that consist of Demand Planning, Inventory Planning, Supply Planning, Exception Management and Analytics
  • Collaborated on ESCAPE documents for the Service Design and Development Process SDDP methodology process for deliverables
  • Established OCM and Communication Plans for ESCAPE

Sr. Functional Business Analyst/Sr. Management Consultant


  • Optimize the requirements elicitation process by utilizing the AF's Service Design and Development Process SDDP methodology and toolkit to capture, gather, organize and maintain data, document analysis, requirements, business process descriptions, use cases, and business analysis
  • Store and maintain validated data and requirements in DOORS
  • Analyze prior program of record's requirements to convert them into the SMART Specific, Measureable, Attainable, Relevant and Traceable format for conversion into DOORS
  • Facilitated requirements gathering workshops with Subject Matter Experts
  • Map business requirements to business processes
  • Create As-Is/To-Be business process models using Visio
  • Capture, analyze business and re-engineering process models, and organize data for Government Purchased Property, Government Furnished Equipment, Government Retail, Item Master Data, and Product Lifecycle Management initiatives
  • Proactively communicate and collaborate with external and internal stakeholders to analyze functional and non-functional requirements to deliver a requirements package for analysis of a material solution
  • Utilize experience in application of various methodologies SDDP, Oracle Unified Method, Catalyst to define and manage requirements
  • Collaborate with project stakeholders, Subject Matter Experts, and staff to understand supply chain wholesale and retail process requirements and specifications for new applications along with re-engineering existing applications
  • Strong analytical and project management skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements


Sr. Organizational Change Management Consultant

  • Senior OCM Consultant for the Air Force's Logistics and Supply Chain community. Carried multiple responsibilities in support of this program by managing OCM activities which included Communications, Readiness Measurement assessment , Training, Workforce Development, Fielding and Sustainment efforts. This multi-media plan reached all affected AF personnel, and ensured correct messages were delivered in the correct medium, to the right audience, at the right time. Accomplishments:
  • Established and implemented Commitment Curve, Key Messages, Audience Campaign Plan, Site Transformation Plan, Organizational Change Management Plan, Communication Plan, Mass Communication Plan, Websites and end user training activities
  • Team Lead Facilitating Focus Groups, analyze results, establish response mechanism for areas where gaps appeared
  • Strong experience in conducting surveys, analyzing results, recognize gaps, create strategic actions to mitigate gaps
  • Training support reviewed story boards, created classroom checklists, analyzed appropriate training method for audiences
  • Built strong relationships with Sponsors and Change Agent Network
  • Developed a lean OCM strategy and plan for a resource constrained environment which included: Change Agent Structure, Communications Plan, Mass Communications Plan, Change Management Warning Signs strategic deviations, risks, constraints, and issues
  • Worked closely with the AF to identify appropriate audiences, communications needs and distribution channels
  • Coordinated quarterly Site Readiness Summits
  • Managed Integrated Master Schedule IMS for OCM Activities
  • Established Power User Plan
  • Worked with cross-functional teams to develop and document review and clearance of program's processes and procedures, and post program-related materials into a central repository
  • Ghost writer for communication messages for senior leaders
  • Created briefs used by all levels of the Air Force
  • Identified audiences, timelines, and methods of message delivery
  • Managed design, development and implementation of program's Websites strategies, plans, processes, procedures, standards and content for multiple Collaborative Work Environments
  • Managed designed, development and implementation of the Oracle Unified Methodology OUM , and the Asset Management Team's websites


Sr. OCM Analyst

  • Responsible for identifying and implementing OCM best practice activities that affected thousands of Air Force end users. Accomplishments:
  • Used industry's best practice models to create and implement OCM activities
  • Created and implemented a Commitment Curve timeline, Communication Cadence, Audience Campaign Plans, Site Transformation Plan, Mass Communication Plan, program awareness videos, Leader Sponsor Playbook, Websites and End User Training
  • Collaborated with all OCM teams that comprised of Governance, Readiness Measurement, Education and Training, Local Participation, Policy Compliance, and Workforce Development
  • Collaborated with the AF in identifying appropriate audiences, communications needs and distribution channels, end users, and roles and responsibilities
  • Provided Air Force with OCM tools to enhance their messaging to end users

Sr. Communication Analyst

  • Responsible for communications activities and materials delivered to the AF and end users while consulting the AF on recommended communications and education strategies, plus serve as Editor-In-Chief. Accomplishments:
  • Created, implemented and managed Mass Communications Plan
  • Collaboratively established and executed Communications Plan and Organizational Change Management Plan
  • Created, wrote and managed program's newsletter, distributed over 22 newsletters in approximately 26 month period, and brought circulation from 130 to over 3,000
  • Developed Media Kit materials for leave behinds for Trade Shows, assisted in Trade Show preparations
  • Developed, communicated and analyzed Key Messages
  • Identified audiences, timelines, and methods of message delivery
  • Wrote copy for internal and external communications internal newsletters, Fact Sheets, Brochures, AF Base newspapers, etc.

Sr. Technical Communicator/Sr. Web Manager

  • Responsible for managing multiple websites and content, both internal and external, using SharePoint 2007, SharePoint Designer and DreamWeaver CS4. Accomplishments:
  • Managed design, development and implementation of program's Websites and content using multiple applications
  • Managed designed, development and implementation of a Communication Library tool used by AF and OCM Regional Managers
  • Established and implemented Website strategies, plans, processes, procedures, standards and content
  • Managed design and implementation of multiple Collaborative Work Environments using security groups
  • Consulted/Managed/Trained content owners on system functionality, content and increased traffic ability
  • Collaborated with Program Information Management to design and develop portal homepage and other workstreams' websites
  • Worked with staff members at all levels to ensure understanding of Website content, functionality and usability
  • Consistently reviewed content and managed owners on new content and functionality
  • Provided technical assistance to non-technical personnel during the integration and creation of sites and content

CareSource Management


  • Communications Team Lead responsible for the development and implementation of internal and external communications, Website and content strategies and plans, media relations strategies and plans, supported multi-media activities. Accomplishments:
  • Managed design and development, and launched new intranet site, with new processes and procedures
  • Managed brochure production, direct mail, member/provider materials, marketing and promotional items
  • Managed internal and external Websites and content, marketed sites for more traffic
  • Managed multi-media efforts for organizational-wide meetings
  • Served as account executive for Michigan state plan


Web Communications Manager

Internet Manager


  • Managed all aspects of the company's 3,500 page internet Website
  • Collaborated with key department members to create, coordinate, write and edit content
  • Conducted continuous site review for functionality, accuracy, consistency and completeness of information
  • Established company internet guidelines, procedures, processes and standards
  • Initiated frequent interaction with content owners to determine needs and hear suggestions for enhancing existing site's content and layout and easier navigation
  • Developed online forms which resulted in streamlined processes, quicker response time and effective data management
  • Served as contact for all revisions and development of new pages and navigation
  • Teamed with external company on Investor Relations site to collaborate on content, site maintenance and navigation
  • Provided monthly site usage report to select leadership team members
  • Collaborated with design team for new, fresh redesign of site annually

Intranet Manager


  • Successfully launched a branded internal, online communications vehicle for associates
  • Effectively managed all aspects of the company's 14,000 page intranet using a content management system
  • Managed 30 content owners
  • Developed training materials and trained site owners to maintain content
  • Continuously reviewed all sites for functionality, accuracy, consistency and completeness of information
  • Provided direction to content owners on organization and functionality of new sites
  • Collaborated with content owners for timely site revisions of outdated information
  • Created and implemented comprehensive needs assessment to forecast users' needs
  • Introduced intranet to new associates during orientation
  • Established intranet guidelines, procedures and standards for content owners to follow

Employee Communications


  • Researched, developed and implemented new and more efficient electronic methods/processes for more timely distribution of internal communications for departments, and implemented employee online programs
  • Created, developed and implemented CEO-Associate Dialog program which resulted in open-companywide communication
  • Managed all aspects of the company's internal newsletter program, which included gathering information, interviews, writing, distribution and intranet posting
  • Designed, developed and maintained company department Web sites
  • Developed presentations for key members of the organization and provided production support
  • Wrote for quarterly employee magazine, coordinated stories and photographs, assisted with editorial and layout processes
  • Interviewed and supervised summer interns, and temporary workers for short- and long-term assignments
  • Managed Executive Biography program, which included organizing photo shoots, and writing bios and obituaries

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