SUMMARY:

• Multifaceted technical career with over 10 - year record of of innovation and success
• Results-oriented professional and business strategist with extensive experience in program and project management Solid history of supporting programs or modules across multiple technical and/or business functions.
• Expert in improving business processes, planning, and managing numerous large and complex multi-million-dollar projects ensuring on-time delivery of the projects and cost-effective outcome.
• Proven track record of delivering projects on time and on budget by leveraging strategic initiatives & agile-lean practices. Knowledgeable in CMS, NCQA, HEDIS Star-Rating process, and procedures.
• Functions as a liaison between business, and technical areas during the planning process and provides oversight throughout the project cycle.

TECHNICAL SKILLS:

• Microsoft Project
• Microsoft Office suite Planview

  Jira Trello SharePoint

• Confluence SSIS SSRS

  Oracle Apex

• Tableau Visio Salesforce

  Java MySQL Aws

• Cloud Practitioner

PROFESSIONAL EXPERIENCE:

Confidential

PROGRAM MANAGER

Responsibilities:

• Institutedproject management guidelines within an organization to improve the ability to meet timelines, budgets, and objects.
• Reviewed, analyzed and approved the teams ETL work including encoding, testing, and debugging to meet requirements as defined in the HEDIS specs.
• Monitored strategies, processes and procedures to ensure the Data Integrity and maintained the required level of security for production and test environments.
• Experienced in developing Custom Reports, Tabular Reports, Matrix, Parameterized and Drill Through Reports, Adhoc reports and distributed reports in multiple formats using SQL Server 2005 Reporting Services (SSRS)
• Provide guidance and feedback to the team on design approach both in SSIS and SSRS
• Streamlined operation by defining paths that contributes to the organization's success and supported the team's personal and professional goals.
• Established a culture that fosters innovation, collaboration, and two-way adult-to-adult conversation for maximum productivity.
• Established rapport with business leaders on the Medication management platform acting as a liaison between the department and vendor
• Played an integral role in maintaining a zero-turnover ratio throughout the year, while taking on additional responsibilities and teams.

SR. PROJECT MANAGER

Confidential

Responsibilities:

• Utilized a variety of methodologies and innovative tools to identify, prioritize and develop a plan to combat each risk prior to or during implementation.
• Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issues.
• Reorganized team processes to improve KPI’s and accuracy to meet service request deadlines.
• Managed and led communication with executive program leadership, proposed and implemented business solutions which increasing operating effectiveness.

Confidential

PROJECT MANAGER

Responsibilities:

• Maintained continuous alignment of program scope with customer’s objectives, and made recommendations to modify the program to enhance effective results.
• Produced results to meet short-term feasibility and acceptability analysis with assessment through cost-benefit analysis.
• Implemented and promoted consistent project and risk management methodology and standards.
• Effectively managed projects from beginning to end by meeting deadlines, executing schedules, and ensuring client satisfaction.
• Successfully promoted a two-way “Adult to Adult” work environment and a safe conflict resolution atmosphere.

Confidential

PROJECT MANAGER

Responsibilities:

• Coordinated with the Global IT Operations team, DevOps, and Network Engineering - in the provision of a wide range of services such as Cloud Hosting, Information Security Consulting, Risk Management & Analysis, Disaster recovery, Change Management, Monitoring, and Data Center Management
• Collaborated with internal and external stakeholders to identify business objectives, goals and expectations; supporting Executive Leadership with strategic planning.
• Developed and implemented complex Intranet applications that included FAQs, manual and application support.
• Developed and mentored direct reports both technical and non-technical resources to achieve personal and professional goals
• Provided mentoring and professional to support to team members with successful deliverables and
• Advocated for end-user testing after each deployment collected end user survey and problem analysis after each deployment collated input for the next sprint.

Confidential

PROJECT MANAGER

Responsibilities:

• Lead and managed new learning and development projects from needs analysis to post-delivery evaluations
• Managed creative projects from concept to completion while managing vendors
• Organized meetings and gathered support materials
• Maintained project schedules by managing timelines and making proactive adjustments
• Developed work-flow charts and diagrams to ensure production team compliance with project deadlines
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Provided maintenance and development of bug fixes and patch sets for existing web applications
• Worked with security team to constantly assess security concerns, addressing such concerns by creating identification log and lasting solution.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects