SUMMARY:

• I have over five (5) years of experience in Business Systems Analysis and Quality Assurance that includes capturing and documenting as - Is processes, identifying gaps in existing processes, recommending changes for process improvement, and defining roadmap for clients to implement the recommended changes.
• I am adept in preparing test cases, data capture to execute tests, testing the application by executing them across web apps and making discovered defects actionable in Azure DevOps.
• I come with experience in reviewing Test Procedures, creating Test plans, Test Scenario, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT).
• I have over 5 years of experience in performing system analysis and documentation of business requirements, developing system architecture diagrams and other project documentation and managing technical projects and products in Agile, Iterative models of SDLC.
• I have extensive experience working with similar projects in business intelligence, data analytics, and integrations roadmaps, incorporating both business and IT team demand.
• I possess experience in delivery, product development, operations, and data experience in implementing large-scale, global, and complex front-to-back transformations.
• I have provided meaningful recommendations to the management by creating interactive dashboards, reports and charts using Power BI and Tableau.

TECHNICAL COMPETENCY:

Requirement Tools: Confluence, Microsoft word, JIRA, MS Visio, Office 365, Microsoft Excel

Prototyping Tools: MS Visio, Lucid Chart, Sketch, Balsamiq

Reporting Tools: Tableau, Power BI, SAS Business Intelligence, SAP Business Objects, IBM Cognos

Testing Tools: Test Director, HP ALM, Selenium, Azure DevOps

Methodologies: Waterfall, Agile and Hybrid Agile

Project Management Tools: Jira, MS Project Professional, SharePoint, Confluence

CRM Software: Salesforce, Microsoft D365.

Tracking Tools: Clear Quest, Jira

Skills: SQL, No SQL, Python, JavaScript, VBA, Linux

PROFESSIONAL EXPERIENCE:

Confidential, CA

Business Systems Analyst and Tester

Responsibilities:

• Gathered information and requirements from the users, then documented in Business Requirement Document (BRD), and Functional Specification Document (FSD).
• Assisted and organized Sprints with the team and facilitated Scrum meetings.
• Worked with the other team members to maintain the change control process.
• Created User stories for bill analysis requirements and defined the acceptance criteria.
• Created work break down structure to create delivery-oriented components of projects and key project deliverables.
• Studied the existing system and performed system analysis and in-depth GAP analysis on the requirements, identified the gaps, and documented the GAP analysis reports.
• Created Activity Diagram and Use case Diagram using UML for business process modelling.
• Conducted JAD sessions with external stakeholders and business team, involved in the elicitation of business requirements during these sessions.
• Assisted the development and testing team, performed full cycle sanity and regression testing to check the functionality of the Application migration from one platform to another.
• Reviewed Report Specification and Use Case Validations documents associated with Senate and Assemble bills.
• Analyzed database queries, provided backend services to integrate with the database by making necessary changes in the SQL queries. Extracted data from various tables to ensure correct data capturing by the fields and reports validation.
• Designed test plans and conducted unit/acceptance testing for various large-scale applications.
• Managed activities and projects of medium scale and moderate risk/complexity with direction from management.
• Developed plans for project tasks, including scheduling and coordinating activities of other team members to produce deliverables.
• Updated System Requirement Specification (SRS) document as per the changing requirements, linked RTM with SRS to streamline the change business rules and requests.
• Reviewed, analyzed and rewrote legislative bills, updated them as per the changes suggested by the end client and stakeholders.
• Utilized to fix bugs and open issues, manage requirements in active sprint, monitor enhancements and backlogs and reassign to the appropriate developers.

Environment: Agile, .Net, Azure DevOps, PL/ SQL, MS Office,Power Point, MS SharePoint, MS Visio, Adobe XD, MS Teams

Confidential, CA

Lead Business Systems Analyst

Responsibilities:

• Assisted in the elicitation of business requirements during requirements sessions.
• Planned & led project life cycles phases (feasibility, design implementation, evaluation), defined business requirements.
• Created Business Requirement Document (BRD), and Functional Specification Document (FSD) communicating with stakeholder, surveys and JAD sessions.
• Worked on data strategy on how to deliver quality data, maintain live data, historical data, and data accuracy.
• Implemented validation of source data systems along with data mappings.
• Facilitated sessions for volume requirements, design reviews and periodic sessions for ongoing progress.
• Gathered business requirements from the client, communicated these requirements to the internal team, assigned roles and permissions in SharePoint.
• Established & reported on metrics of assigned project to gauge business value.
• Designed the business requirement collection approach based on the project scope and created analysis.
• Assisted the testing team by creating appropriate test cases, test scenarios, user stories, etc. that captured business requirements.
• Categorized functional & non-functional requirements, documented them in the Functional Requirement Document.
• Assisted development team in creating conceptual and logical data models in RDMS.
• Elicited business requirements, reviewed options with customers, business units, end users to analyze; prioritized user & system requirements that must be included while developing the software.
• Facilitated Joint Application Development (JAD) for Requirement Elicitation, documented and updated business requirements from Initiation till the Execution phase.
• Created project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD), Use Case Specifications, User Stories with MS Visio, Lucid Charts, MS Project.
• Imparted end user training by preparing admin and user training manual consisting of final mockups and wireframes.
• Tracked system progress, bugs and supported the team with debug operations & enhancements.

Environment: SharePoint, Agile, C#, Java, Salesforce, Tableau, MYSQL server, MS Visio, Jira, SAS, SAP Business Objects

Confidential, CA

Business Systems Analyst and Tester

Responsibilities:

• Completed RTM from Business Requirements through UAT test scripts and JAD sessions.
• Gathered business requirement through sessions with SMEs and end users and in addition through document analysis, brainstorming and interviews.
• Prepared and logged requirements in Business Requirement Document (BRD), and Functional Specification Document (FSD)
• Assisted and organized Sprints with the team and facilitated SCRUM meetings
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio to remove ambiguity of the requirements communicated by clients or SMEs
• Coordinated with the UI/ UX team to work on the enhancement of internal website and in corporation of different SharePoint features such as out-of-the-box, custom components (depending on the requirements)
• Suggested customization of UI/UX components, imparted knowledge to the client, set up demos to show the use of the SharePoint features
• Participated in and contributed to As-Is and To-Be Process Modeling Sessions, and built process models
• Worked with the development team on task creation and estimation
• Used Kanban Boards to add work, update the status of work, and monitor work in progress
• Participated in functional design sessions, created and executed SQL test scripts, and aided in the solution of data issues
• Tested new features by using Visualizations, Forecasting, Data Blending, Parallelized Dashboard, Hyperlink Objects, Color-coded tabs etc. in Tableau Desktop/Server
• Evaluated key criteria such as KPIs and created assessment reports
• Involved in Sprint planning meetings to prioritize backlogs for design and development
• Participated in Sprint review and retrospective meetings to identify gaps in project and addressed them in subsequent sprint cycles.

Environment: Salesforce, Tableau, Slack, PostgreSQL, Google Big query, Azure Boards, Lucid Chart, Balsamiq, Microsoft D365, Python

Confidential

Business Systems Analyst

Responsibilities:

• Gathered business requirements through document analysis, brainstorming and interviews
• Helped the team in prioritizing and working with them in achieving the target without delays
• Used JIRA to track the activities of the project’s activities and tracking the team’s activities and progress.
• Performed User Acceptance Testing (UAT), Cost benefit analysis and ROI analysis
• Managed Change Request process and performed Impact Analysis for several changes
• Maintained the RACI Matrix throughout the project cycles to assign tasks and establish accountability
• Utilized RFP (Request for Proposal) to gather financial information's estimates on internal/external labor and sketching timeline for project management phases
• Worked with the Testing team to create Test Plan, Test Scenarios, Test Cases, Defect management using HP Quality Center
• Coordinated with the development & QA team to create user stories and prioritizing them as per the sprint cycle
• Worked with the business owners and stakeholders in getting the approval on the requirements
• Created use cases and activity diagrams through the implementation of UML diagrams
• Participated in daily Scrum meetings, sprint planning and review meetings
• Managed requirements, use cases, and artifacts gathering processes and clearly communicated to the business and technical team members what is needed
• Prepared PowerPoint presentations to present the updates and status of the project
• Worked with team to define project plans, milestone deliverables and project schedule
• Led UAT role and fully assisted other testers with all testing activities and processes during UAT
• Performed detailed data analysis to identify risk areas for remediation using Office 365

Environment: Waterfall, Agile (Scrum), Jira, SharePoint, MS Visio (UML Diagrams), Advanced ExcelHP ALM, Office 365, Outlook, MS Project, MS Word, Tableau, Power BI

Confidential

Junior Business Systems Analyst

Responsibilities:

• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications for the designers and developers to understand them as per their perspective.
• Used Agile and Waterfall methodologies and strategies to provide quick and feasible solutions
• Developed and deployed quality T-SQL codes, stored procedures, views, functions, triggers and jobs
• Managed and coordinated project aspects, including the design/construction, permitting, budget, schedule, operational needs, user requirements and sustainability.
• Used Test Director to manage testing and defect life cycle and map requirements to test cases.
• Guide and documented the Test Results with all Steps and Screenshots.
• Performed GAP Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook, Project) for analysis, presentation and documentation throughout the project.
• Conducted functional walkthroughs, UAT and conducted training sessions to familiarize users with the system.
• Used DevOps to manage testing and defect life cycles, and map requirements to test cases.
• Worked with corporate finance team to monitor project budget and reported a reduction in operating expenses.
• Developed and delivered monthly project reports, customer progress reports, customer change proposals, and presentations to management and internal / external stakeholders using Tableau and Power BI
• Maintained Requirement Traceability Matrix (RTM) for requirement, design, and test validations.

Environment: Agile (Scrum), SQL, MS Visio, Advanced Excel, PowerPoint, HP ALM, MS Word, MS Project, DevOps, IBM Cognos