SUMMARY

• Value - driven Business and Quality Assurance analyst offering fresh ideas derived from progressive professional experience.
• Strong expertise in all facets of Business Analysis across multiple business platforms. Client-centric and goal oriented with demonstrated history in delivering exceptional customer service.
• A detailed oriented self-starter able to quickly adapt to shifting priorities and capitalize on unexpected opportunities.
• Firm knowledge of SDLC practices including Waterfall and Agile(Scrum, Kanban) methodologies.
• Ability to scale personal success across geographically and culturally diverse teams.
• Expertise in employing SDLC Methodologies such as Agile(Scrum), Rational Unified Process (RUP) and Traditional Waterfall model.

TECHNICAL SKILLS

Tools: HP-ALM, TFS, JIRA, Apache JMeter, SharePoint, Wily, Visual Studios, MS Office Suite, HP QC, SQL server, Balsamiq, Confluence, Team Foundation Server, HP ALM, Microsoft 365

Cloud: AWS, IAM, S3, Amazon Glacier

Platforms: Wi-Fi portals, IBM WebSphere, Windows, Mac OS, UNIX, Hybris, HTML/CSS, API, Webservices, JAVA, .net, Wireframes

PROFESSIONAL EXPERIENCE

Confidential, IL

Business Analyst

Responsibilities:

• Held JAD sessions with key Stakeholders, End Users, SME’s and QA Analysts to determine the critical business processes and developed key functional and technical requirements.
• Refined Product and Sprint Backlog in collaboration with Product Owner, Stake Holders and Development team.
• Participated and helped facilitate daily Scrum meetings to review progress made toward our sprint goal as well as address and overcome any roadblocks the team encounters.
• Created Use Cases, Process flow diagrams, and designed solutions using Functional Specification Document (FSD)
• Managed the requirements and prioritized user stories by proficient use of management tools as well as defect management tools.
• Collaborated with QA teams for creating and reviewing Test Plans and Test Cases.
• Experienced reviewing and analyzing defects, interacting with QA and development teams for fixing issues/bugs throughout the SDLC.

Confidential, Chicago, IL

Business Analyst/Quality Assurance

Responsibilities:

• Improved performance of UA’s in-flight Wi-Fi portal and e-commerce mobile applications gathering and eliciting requirements, developing test plans, and executing robust functional and regression tests.
• Created Business Requirement Documentation (BRD) and Functional Requirement Documents (FRD) by conducting JAD sessions, and one on one interviews in the analysis phase.
• Helped in the process of migrating from a Waterfall Methodology to Agile Scrum Framework.
• Assisted the Product Owner in creating the Product backlog and prioritizing and moving product items to the Sprint backlog.
• Created “As-Is” and “To-be” process flow documents to capture an accurate picture of the current business process and to show what improvements can be made in the future.
• Eliminated post deployment errors with in-depth user acceptance testing (UAT) and sanity testing at 3rd-party vendor sites involving credit card P.O.S allowing users to purchase 30-min Wi-Fi purchase for full flight.
• Worked collaboratively with QA team, development and business groups to complete comprehensive testing on major releases on United Airline’s in-flight Wifi portal.
• Discovered and documented software defects, using bug tracking systems, and monitored defect status until defect status is fully resolved.
• Completed full functional and regression testing while timeboxed onboard selected aircrafts midflight, often doing multiple flight per day.
• Optimized testing environment involving automated and manual test cases performed weekly proactively defining test case parameters and promoting strong PMP practices including Waterfall and Agile methodologies.
• Onboarded and mentored new hires fostering best onboard flight practices.
• Authored test plans and test cases streamlining regression testing midflight, later adopted as standard operating procedure (SOP) for 100% of the onboard flight tests.

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Was the lead System Analyst for a fast paced highly motivated team that migrated and created business processes in either IBM WebSphere 8.5 or Amazon Web Services.
• Worked with several clients on vast number of projects all while adhering to there specific SOP and Methodologies.
• Collaborated with senior level management, stakeholders, SME’s to determine which AWS products would best suit business demands such as organizing business storage needs and transferring terabytes of data by using EBS and creating S3 buckets as well as archival storage by using Amazon Glacier.
• Worked with Business and Dev teams to help track, monitor and archive P.O.S transactions to better help Business determine future strategies.
• Assisted the QA team in functional testing and regression testing after apps where built in pre-production environment and then again for User Acceptance Testing to make ensure our products where bug free.
• Produced test plans and test cases based on software designs and functionality requirements driving deeper product testing resulting in stronger alignment with design requirements.
• Organized and lead demonstrations, workshops as well as created detailed and robust User Manuals on how to access, navigate through applications and different product tools.
• Validated functionality and usability of web applications on different testing environments executing load and stress tests on apps ranging from credit cards, inventory, payroll, and e-commerce-related websites.

Confidential, Chicago, IL

Customer/Carrier Analyst

Responsibilities:

• Expanded relationships with 30+ Fortune 500 clients by meeting and exceeding
• Conducted JAD sessions ensuring clear communication on client requirements helping reduce costs of inter model logistics on several different products during price negotiations.
• Acted as liaison between customers and our Transport vendors so our customers’ requirements are fulfilled.
• Maximized profits setting highly competitive pricing strategies for Carrier team after intently studying and analyzing market and seasonality trends and performing SWOT and GAP analysis.

Confidential, Chicago, IL

Jr. Business Analyst

Responsibilities:

• Demonstrated strong analytical acumen quickly grasping various internal software programs successfully assessing and analyzing and reporting risk and potential opportunity.
• Participated in JAD sessions for requirements, feasibility and risk analysis with various stakeholders, developers, management and QA team, to identify critical and high risk areas.
• Held in depth one on one interviews with Bank Tellers and Personal Bankers to determine Point of Transactions with customers to create a Current State Analysis.
• Prepared various documents including Business Requirements Documents and Use Case Specifications Documents.