SUMMARY:

• Certified AGILE/scrum professional with 15+ years of experience in project & qa MGMT
• Highly experienced project & release cycle manager with strong focus on partnership between IT & business stakeholders
• Keen eye for detail and clarity in requirements so that stakeholders, developers and QA are on the same page
• Excellent analytical and interpersonal skills to evaluate and solve complex problems through collaboration
• Fast learner of new skills with experience in vast industries, including insurance, marketing and healthcare

TECHNICAL SKILLS:

Testing tools: Selenium Suite, Gherkin/Cucumber, Soap UI, Postman

Testing experience: Automation, black box, white box, user acceptance, end to end, regression, integration, performance, load, browser compatibility, boundary value analysis, security, exploratory

Software languages & tools: Java, C#, SQL, Microsoft Visual Studio, Jira, Confluence, Gitlab, Bugzilla, basic understanding of: Balsamiq, Axure RP, Tableau, Azure DevOps, AWS, Eclipse

PROFESSIONAL EXPERIENCE:

Business Analyst/Scrum Master

Confidential, Nashville, TN

Responsibilities:

• Conducted requirement gathering sessions with BPs by utilizing SMART and Agile INVEST and methodologies and asking business - specific questions & intended end user benefits
• Conducted requirement gathering sessions with BPs by asking business-specific questions & intended end user benefits
• Coordinated separate technical sessions with dev leads and managers to ensure requested deliverables do not emburden existing technical debt and system performance while still maintaining project scope and budget
• Monitored adherence of project budget by cautioning BPs of scope creep and allowing realistic project additions
• Conducted daily Agile/Scrum meetings to tackle team impediments by holding technical breakout sessions and clarifying doubts to ensure the dev team is in sync with project scope and deliverables
• Mentored inexperienced team on Agile strategies by identifying problem areas and employing multiple process solutions
• Improved number of software deliverables by implementing a maximum 3-point user story restriction for sprints
• Tracked, published and revised project timelines by coordinating dev team & BP schedules and ensuring quality deliverables are met without straining available resources, incl. offshore team members
• Communicated & presented revised BRD changes to dev team and BPs by creating change summaries & detailed mock-ups
• Encouraged dev team members during stressful sprint periods by reminding them about positive progress achieved
• Scheduled and conducted project demos for BPs by presenting published work and documenting feedback for changes
• Planned a Jira dashboard with sprint metrics and key performance indicators to monitor team efficiency over time

Quality Engineering Lead/Scrum Master

Confidential, Nashville, TN

Responsibilities:

• Participated in quarterly planning meetings with IT & stakeholders to prioritize product features and define deliverables
• Assisted team in transitioning from Waterfall to Agile by implementing incremental process changes
• Served as a Scrum Master to maintain team progress towards sprint goals and to resolve team impediments
• Encouraged Agile team to think outside the box and include non-functional requirements, in addition to functional ones, to user stories as acceptance criteria
• Collaborated with project leads & product owners to in corporate test cases for functional & non-functional requirements
• Led transition of contractor teams incl. knowledge transfer and processes for IPN project in build-operate-transfer model
• Designed & developed user stories in Java and wrote respective JUnit tests as part of DevOps team for IMN project
• Developed APIs and set up storage framework in AWS for migrating legacy IMN system
• Executed & designed test cases for complex healthcare scenarios by running Unix commands and scripts, incl. SQL queries
• Estimated QA tasks for user stories during backlog refinement meetings by collaborating with Scrum team members
• Collaborated with and assisted off-shore Scrum team members to complete assigned user stories

Change Control Management Lead

Confidential, Cleveland, OH

Responsibilities:

• Assisted 50+ clients over 3.5 years by enabling CS teams to provide realistic expectations to their clients about functionality and by serving as a product knowledge expert for all UAT testing cycles at the Cleveland office
• Published high-level & detailed backlog for internal teams by prioritizing desired features & reviewing new project specs
• Presented release updates to entire Cleveland office by highlighting how new features could benefit existing clients
• Translated technical requirements into business statements by focusing on customer value and end-user impact
• Authored client-facing release notes to CS managers by highlighting the saleability of new features and explaining nuances
• Devised an impact analysis report for 50+ clients by identifying new and obsolete features & providing alternatives
• Trained Tech Ops, QA and Support Desk teams about changes in UI and functionality
• Scheduled & conducted timely release status meetings by sending out agendas, meeting minutes, follow-up tasks and important milestone updates to IT & CS managers and executive committee members
• Devised and managed release schedules by consolidating estimates from IT, QA, Graphic Ops & Digital teams
• Identified project roadblocks & blocker defects by studying bug status reports & organizing meetings with IT leads
• Brought critical defects to IT and QA managers’ attention to ensure timely delivery of a release by analyzing their dependencies and affected modules
• Assisted the BA team during a temporary resource deficiency by writing, reviewing & finalizing two 15-hour project specs
• Logged defects on Bugzilla found while documenting and verifying new features and configurations
• Assisted the QA team with test plan design by providing input on white box and database-related testing scenarios
• Assisted with UAT testing cycles whenever QA or CS teams were short on resources
• Assisted the QA team during a temporary resource deficiency by writing and executing test plans for two 40 hour projects
• Ran web security tests on Acunetix Vulnerability Scanner and delivered the reports to IT managers

QA Lead

Confidential, Cleveland, OH

Responsibilities:

• Proposed and implemented redesign & UI changes by participating in project spec development meetings
• Provided feedback for project specs & change requests by identifying missing scenarios and suggesting UI/UX changes
• Reviewed change requests for project specs by ensuring additional test cases are included and that any related closed bugs are re-triaged based on new functional and non-functional requirements
• Participated in Project Tracker meetings with IT and CS teams by providing updates on testing tasks, discussing resource bandwidth and suggesting process changes
• Delegated testing of base & client projects and 25+ product modules to QA team members, including myself, by equally distributing them based on level of complexity & resource familiarity and running weekly QA status meetings
• Reduced QA regression test times by 40% on a $0 budget through creation of automation framework and supervision of the process by scheduling bi-weekly code reviews
• Oversaw integration and regression test cycles for product upgrades, ensuring black box, white box, negative and browser compatibility test cases were included in test plans
• Interviewed QA candidates by evaluating their technical acumen, teamwork skills and ability to break down test scenarios
• Performed mid-year & annual reviews for QA team members by setting and evaluating SMART team and individual goals
• Monitored QA team metrics and prepared quarterly reports for the executive team by analyzing Bugzilla metrics
• Created & executed test plans by reviewing & analyzing specs by teaming up with BAs to ensure all scenarios are covered
• Researched, evaluated & coded in various open-source automation test tools, including Selenium and Cucumber (in Java and Ruby), over a year to decide on framework implementation
• Created & ran white box tests by running SQL queries against application database and studying back-end architecture
• Collaborated with developers to identify fixes by investigating error logs and database behavior
• Verified Shopping Cart module by setting up complex scenarios and testing output of order management web services
• Tested channel fund web services by creating XML files for various scenarios with complicated rules and fund amounts
• Researched complex IT concepts, incl. architecture and development strategies, to fully understand back-end behavior
• Analyzed product benchmarks for the sales team by running load tests on AppPerfect Load Test

QA Engineer

Confidential, Cleveland, OH

Responsibilities:

• Responsible for certification of base & client projects.
• Estimate QA hours & schedules for base & client projects.
• Certify client projects on weekly Prod. build nights.
• Took over as an interim QA lead for 6 months after unexpected manager resignation by performing his responsibilities, participating in IT leads meetings & project specification reviews and approving QA estimates and schedules
• Trained two new QA team members by reviewing testing & hybrid Agile/Waterfall methodologies & product functionality
• Devised and executed regression test plans for the first client (T-Mobile) implementation on a new code base created in .Net by studying its architecture and newly introduced features
• Learned existing application functionality through research and collaboration with developers and BAs
• Volunteered to certify emergency production builds by working extra hours during late evenings, weekends and holidays

QA Engineer

Confidential, Cleveland, OH

Responsibilities:

• Responsible for certification of client projects in a timely manner.
• Estimate QA hours & schedules for client projects.
• Certify client projects on weekly Prod. build nights.
• Led testing for the Valassis implementation of a Flash-based ad-building tool by participating in daily meetings with CS managers & off-shore development team and providing technical expertise
• Executed integration test plans for client configuration projects & implementations for a Java web application
• Volunteered to certify emergency production builds by working extra hours during holidays