SUMMARY:

• Seasoned and results - oriented Certified Scrum Master offering over 12 years of extensive experience with a rich-mix of transferrable skills gained from diverse capacities.
• Demonstrated expertise in utilizing state-of-the-art techniques to analyze and identify organizational deficiencies aimed at developing effective procedures, policies, and facilitation of technological solutions to enhance performance and productivity.
• An excellent communicator with strong verbal and written communication skills also equipped with solid leadership and time management skills as well as facilitating continuous process improvement, working in a cross-functional team and building
• Cohesive relationship with all levels of management, peers, and clientele. Committed to bringing added values to enhance short and long-term objectives with ability to grasp and adapt to new environment, procedures and technologies quickly.
• Agile Scrum Agile Manifesto User Stories SDLC Moscow XP Kanban PBI Definition of Ready Definition of Done Estimation Planner Poker Product Development Scaling Epics Spike Operational Management Customer Relationship Management Salesforce Zoho Marketing Cloud Microsoft Defect Management Lean Management Quality Assurance Scrum of Scrums Information Radiators Solo - chain
• Solo-globe NAV (Navision Software) Kronos Acceptance Criteria Continuous Process Improvement
• Automated/Manual Testing Project Budgeting
• Multitasking - Able to prioritize while managing multiple tasks and maintaining focus on major objectives to boost productivity.
• Project Management - In-depth knowledge of project processes, methodologies, tools and techniques as well as ability to adapt them to organization in conjunction with the understanding of formal and informal organizational structures
• Problem Solving - Skilled in identifying and analyzing problems; weighing relevance and accuracy of information; generating and evaluating alternative solutions and making recommendations.
• Vision: Ability and willingness to translate organization vision into a project vision
• Customer Service - Ability to anticipate and meet the needs of both internal and external customers along with delivering high-quality products and services with commitment to continuous improvement
• Decision Making - Able to quickly analyze situations and weigh out the best possible options before making decisions to achieve profitable results.
• Leadership - Demonstrated success as a leader with excellent initiatives that are inherent in eliciting the best quality of a team with a commitment to highest levels of services.
• Communication: Equipped with interpersonal communication skills and able to smoothly blend and interact with top management and peers.
• Analytical - Expert in analyzing processes to identify deficiencies and creating solutions to achieve profitable results

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Excel in organizing and facilitating agile ceremonies, coaches’ team on identifying improvement opportunities to optimize velocity and quality, while mitigating risk and dependencies.
• Oversee scrum processes and coach inter-departmental teams while promoting the use of Scrum and Agile best practices and methodology.
• Facilitate transparency and adoption of Scrum along with the usage of agile methods to track and communicate overall team progress.
• Form excellent partnership with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.
• Identifies gaps in knowledge and addresses them through teaching, mentoring, and coaching of best practices across teams
• Support and empower the team to make appropriate commitments through story selection and task definition also demonstrates strong servant leadership skills through behaviours and coaching.
• Resolve project issues, mitigates risks, and management scope change requests for all development sprints along with reviewing progress, issues and risks and teaching team to conducts problem analysis as well as conflict resolution
• Facilitate and enable an environment of collaboration and creativity
• Raise awareness of team impediments and remove barriers to ensure successful delivery.

Confidential

Scrum Master/Product Owner

Responsibilities:

• Acted as a liaison between omni-channel, product marketing and creative and execution teams also maintained proactive and regular communication of promotional marketing plans and content to organization
• Led a cross-functional teams in the development and successful completion of small through large scale initiatives across a diverse set of projects, including strategy, user experience design and software development.
• Facilitated task management, gathering assets, and resourcing the right team members to get the work done along with reviewing sales data and evaluating effectiveness of events and offers to improve content productivity
• Monitored, measured, evaluated and reported marketing activities and results on an on-going basis, established benchmarks, develops supporting reports and communicates results.
• Built rapport with team members and stakeholders so that they can “feel” when something is about to go wrong with the program, and can proactively work to mitigate risks
• Reviewed and monitored competitor marketing and share findings with appropriate stakeholders
• Worked with external vendors, third party and printers to ensure seamless campaign execution.
• Coordinated with stakeholders to ensure seamless communication and consistency with various departments

Confidential

Customer Experience Analyst August

Responsibilities:

• Managed complaints and requests, provide appropriate solutions within the expected timeframe and follow up to ensure resolution
• Built productive, collaborative relationships through effective and efficient communications also provided internal and external customers with information and documentation as requested
• Accurately created and maintained queries including classification and prioritization using approved internal logging and tracking software.
• Maintained clear client communication and actively review tickets at regular intervals during the day to meet all service level agreements and adhere to all processes as documented in the support center manual.
• Collaborated effectively with all members of the marketing team, ensuring awareness of all team priorities; provide recommendations for competing priorities, particularly when resources are constrained
• Provided first point of contact support for customer queries relating to functional and/ or product support, resolved project issues, mitigated risks, and managed scope change requests for all development sprints.

Confidential

Project Coordinator

Responsibilities:

• Developed and maintained project schedules and calendars with the input from client and project team.
• Tracked and managed tasks assigned to the internal teams to meet client deliverables while distributing regular status reports to stakeholders.
• Acted as primary client/customer interface by facilitating team meetings to include providing meeting minutes, and action items.
• Collaborating effectively with all members of the marketing team, ensuring awareness of all team priorities; provide recommendations for competing priorities, particularly when resources are constrained.
• Adjusted timelines and deliverables to best meet the needs of the client, keeping all parties aware of project status, changes and increasing needs
• Maintained the entire overview of the project while breaking the job into phases and milestones to move client and engineers along step by step on the way to completion
• Diligently managed the scope of the projects and proactively identify when the project is creeps scope and additional approval is needed for added services
• Communicated project expectations, issues and risks to project team and senior management
• Monitored and reported on project tasks, milestones and estimated budget.

Confidential

Sales/Marketing Analyst

Responsibilities:

• Developed performance dashboards that encompass key metrics to be reviewed with sales directors and leadership teams to drive and manage the business
• Coordinated with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
• Implemented metrics and reports to manage sales pipeline, supported sales teams ensuring timeliness, completeness and accuracy of reporting and also provided support on cross-functional projects targeted at improving sales productivity
• Consolidated and manage daily, weekly, monthly operational reporting for all product lines and functional teams
• Worked closely with management team to enhance incentive structure to maximize sales productivity
• Engaged in presenting actionable information and insights to team members and management
• Gathered and analyzed data in order to understand problems and address them proactively as well as collaborated with team members and members of other departments.